Date Received: 2022-07-19
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: The following charges, totaling {$280.00}, showed up on my Barclays XXXX XXXX XXXX statement which I did not make or authorize. I reported these fraudulent charges to Barclays in late XX/XX/XXXX and followed-up more than once in early XX/XX/XXXX, but they have not removed them and they are still showing up on my balance due. The issue seems to be related to the fact that Barclay 's recently took over my credit card from XXXX XXXX. One person I spoke with at Barclays told me I should call XXXX, but when I tried calling XXXX, an automated recording directed me to call Barclays : XX/XX/XXXX - XXXX XXXX XXXX - {$20.00} XX/XX/XXXX - XXXX XXXX - {$47.00} XX/XX/XXXX - XXXX - {$17.00} XX/XX/XXXX - XXXX - {$12.00} XX/XX/XXXX - XXXX - {$50.00} XX/XX/XXXX - XXXX - {$7.00} XX/XX/XXXX - XXXX - {$23.00} XX/XX/XXXX - XXXX - {$1.00} XX/XX/XXXX - XXXX - {$35.00} XX/XX/XXXX - XXXX - {$1.00} XX/XX/XXXX - XXXX - {$59.00} XX/XX/XXXX - XXXX - {$9.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11201
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made an order {$230.00} on XXXX back on XXXX and I never got my item. I filed a dispute with Barclaycard and Barclaycard sided with me and then a couple months later overturned it and forced me to pay it. They closed my account. I can no longer access my account. I still never got my item.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85040
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a XXXX XXXX XXXX card that became a XXXX XXXX XXXX card at the end of XXXX. On XX/XX/XXXX, I paid the XXXX balance in full from my credit union. Ive paid my account this way for years. However, the first statement from XXXX ( Barclays ) says Im past due the amount I paid to XXXX! When I called Barclays they first claimed my payment was returned to my credit union. I double checked and no this is not the case. This is a false claim ; there is no money returned to my credit union account. Then I was told to give it a few days to sort out, there was a problem when the accounts were transferred to Barclay. Then I start getting phone calls saying Im past due! Today, XX/XX/XXXX, I called again and after 45 minutes getting the run around with their hardly intelligible representatives they said theyd investigate this as a lost payment. Well thats just crazy and wrong! The balance paid XX/XX/XXXX was not owed to them in the first place! It was the balance owed to XXXX! Please can someone help. Ive attached a copy from the Barclays statement. See Payments as this is where their representative tells me my payment to XXXX was returned to me what does that description/ % a on their statement even mean? And, no, my payment to XXXX XXXX has not been returned to my credit union!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-19
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I became a victim of fraud in XXXX of XXXX. Fraudulent payments were made on my credit card which later bounced and resulted in unwarranted fees and interests. Barclays agreed to issue a new card and reverse the fees and interests but was never received. On XX/XX/2022, a fraudulent payment of {$1300.00} was made from an unknown bank, which later resulted in insufficient fund reversal. On XX/XX/2022, the payment was reversed and {$1.00} finance charge adjustment was made. On XX/XX/2022, a resubmit payment of {$1300.00} was made, again not by me, which later resulted in insufficient fund reversal. On XX/XX/2022, {$39.00} return payment was charged. On XX/XX/2022, a fraudulent payment of {$200.00} was made from an unknown bank, which later resulted in insufficient fund reversal. On XX/XX/2022, a fraudulent payment of {$1100.00} was made from an unknown bank, which later resulted in insufficient fund reversal. On XX/XX/2022, a resubmit payment of {$200.00} was made, again not by me, which later resulted in insufficient fund reversal. On XX/XX/2022, a resubmit payment of {$1100.00} was made, again not by me, which later resulted in insufficient fund reversal. On XX/XX/2022, I discovered the issue and made a legitimate payment from my own account. On XX/XX/2022, I was charged {$7.00} FINANCE CHARGE
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92835
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: In XXXX of 2021 I applied for and received a XXXX XXXX XXXX XXXX XXXX from Barclays Bank with an introductory offer of XXXX points for first {$1000.00} spent in first 90 and an additional XXXX points for a second {$1000.00} spent in a second 90 days. I have never received any of these points nor any points for any purchases ever on this card. I have contacted both Barclays Bank and XXXX XXXX XXXX XXXX ( several times each ) about these missing points only to be told by both Companies that it is the other Companies fault and to get in touch with them. Customer Service for both Companies is absolutely useless. XXXX XXXX tells me that Barclays Bank never requested that my XXXX XXXX XXXX XXXX XXXX be attached to my rewards program with them, so Barclays Bank has me with ( as of today ) XXXX rewards program points and XXXX XXXX has me with XXXX points. All I want is for my CC to be in sink with earning the points that I am entitled to and as of today I am still earning NO REWARDS POINTS with this CC..PLEASE HELP ME THANK YOU
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27030
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My XXXX XXXX XXXX was through XXXX XXXX XXXX XXXX announced Barclays was taking over their accounts. I made a payment XX/XX/22 of {$5400.00} online via my bank to XXXX XXXX- this happened to be the same time Barclays was taking over the accounts. The payment is shown on my Barclays account. However, the next item on my account is a weird % symbol - and it shows the payment being reversed. Barclays claims they refunded the money. They did not. I have called Barclays 3 times and submitted fraudulent reports online - as this is {$5400.00} they claim to have refunded but has now disappeared. I had Barclays on the phone with my bank at the same time and my bank confirmed the money was not refunded. Barclays has advised 2 times they were issuing a " case, '' upon my third call where they finally allowed me to speak with a supervisor- they said a case was not issued on the first two occasions but now they are going to issue a " case '' again. It will now take 30 days more to hear from the " case '' if it was even issued this time around. In the meantime, they have sent me a statement charging me the interest on the full balance- which should be {$5400.00} less as they have my {$5400.00} but refuse to credit my account for it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37064
Submitted Via: Web
Date Sent: 2022-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My barclays jetblue credit card issues convenience checks on a regular basis. I have never written or used a convenience check associated with my barclays jetblue credit card. On XX/XX/2022, there were 2 charges posted to my credit card account for {$10000.00} and {$300.00}. On XX/XX/2022, another charge for {$500.00} was posted. On XX/XX/2022, another charge for {$2000.00} was posted. I rarely use this credit card so I didn't find out about these charges until checking my account sometime in early XXXX. Once I saw these fraudulent charges post, I called jetblue. At the time of this phone call, they removed the charges and reported the charges as fradulent. On XX/XX/XXXX, all XXXX of the above charges were reposted to my credit card. I received a letter in the mail from barclays, stating that barclays posted these charges back to my account because after they looked into it, the convenience checks were written to my name and barclays found the charges as valid. After receiving this letter, i called barclays on XX/XX/2022 to appeal this decision and they said they were going to reinvestigate these charges. They communicated to me that the investigation could take up to 14 days to be completed. After this phone call, i called to follow up on the investigation on XX/XX/2022 and the investigations department communicated to me that the investigation was still ongoing and they hadn't come to a decision yet. I called barclays back today XX/XX/2022 to follow up on the investigation and the representative notified me that the investigation was complete and that the charges were found as valid because the convenience checks associated with my credit card were written to the cardholder 's name. I asked the representative to speak with a manager to speak about this further and he notified me that in order to speak with a manager, the manager would have to call me back and this would happen within 1-5 business days. I am writing to the CFPB because there has not been a resolution reached in my direct communication with Barclays. As of right now, the current balance on my credit card is {$13000.00}. There have been late fees and interest charges added on top of the 4 charges listed above. I did not write the convenience checks for the above listed amounts that have been posted to my account. Barclays has not been able to provide me with proof of the checks, where the checks were deposited, and what signature was used to sign the checks. My credit score has dropped and I imagine will continue to drop as barclays reports late payments and accrued fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30319
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XXXX XXXX pulled her credit report this month and saw a tradeline from Barclays Bank that she is a co applicant on and she does not know where this tradeline came from, nor did she ever give her consent or sign any form of documentation that gives her consent to run her credit or social security number. She is in need of help to remove this foreign tradeline from her credit completely.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On the Internet, I saw a website where I could apply for a XXXX credit card. I filled out the application. I received a letter asking for my driver 's license and social security card or other identification. I sent a copy of my license and social security card, but he said that the back side of my social security card didn't show up weIl, and asked for a copy of my 1040 the first page, which has my wife 's social security number as well as mine. I sent a copy to Application for Miles and More Credit Card, XXXX XXXX. XXXX XXXX, XXXX, Delaware XXXX. I have not heard back. When I checked with XXXX online for progress on my credit card application, it informed me that there was no record of my application. I don't have a copy of the letter he sent me, or phone number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 786XX
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I rented a car and was double billed. On XX/XX/2022 I booked a rental car for my vacation using my XXXX miles. XXXX miles where deducted from my credit card along with {$190.00} was changed for the taxes etc. On XX/XX/XXXX my credit card was changed {$1200.00} for the same rental car. XX/XX/2022, I open a case on this problem and emailed them the back up showing the double bill. " XXXX '' XX/XX/XXXX, I received a letter dated XX/XX/2022 that my information was received and was being sent to a dispute specialist. It also mentioned, if there was any additional information to ensure a strongest case, they would reach out to me. Letter attached. XX/XX/2022, I received a letter informing me that my clam was declined because they did not receive any documents. XX/XX/2022, I reached out to them and faxed, emailed, and mailed them all the back up information. XX/XX/2022, I call because I hadn't heard anything from them and the change was still on my bill. They said they received all my information and it was under reviewed by a dispute specialist. XX/XX/2022, Received another statement and the change is still on my bill. When I called they said it is still under review but i will be hearing something with in 7-10 business days. XX/XX/2022, Called again because still no information and my new statement came in with the changes still on it. Was told I had to call back during regular business hours. XX/XX/2022, Called back to get the same answer I received in XXXX. My case is being reviewed by a dispute specialist and I will here back with in 7-10 business days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01020
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A