Date Received: 2022-07-07
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have a credit balance on a closed account in the amount of {$320.00}. I have called multiple times, spent hours on hold, and have been transferred to every department. They keep telling me 7-10 business days but I can't seem to get my money! Going on a month now
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Barclay 's Aviator card has very strict late payment policies to the point that even if a payment is one day late, they will report it to the credit bureaus as a late payment. I pay my accounts on time almost always, but sometimes life happens and I forget although I've set up several alerts so it doesn't happen. I thought most companies did not report a late payment until it was 30 days past due, but Barclay 's will report it even if it's one day late. I am happy to pay late payment fees when I make a mistake but getting a hit to my credit score and credit report is quite damaging when I work so hard to keep my score up. This company does not seem to be consumer friendly in this regard. I'm unsure if anything can be done but I feel these business practices are quite nefarious considering that their policies are the exception, not the rule and consumers should be allowed at least a 10 day grace period, if not the full 30 days to rectify their oversight. Once I realized it was late, I paid it in full... it was such a small balance to begin with that the reporting to credit agencies seems quite extreme.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have XXXX accounts with Barclays. I made a electronic payment of {$3900.00} to the account Barclays XXXX Card on XX/XX/XXXX and it was applied to my account on XX/XX/XXXX. When I notified Barclays about the error with my other Barclays account with the missing payment I sent to them of {$3700.00} to be applied to my XXXX XXXX Barclays card and was forced to escalate the missing {$3700.00} payment they completed a balance transfer from my XXXX Card that had less than {$450.00} remaining, without my consent to complete a balance transfer or without notifying me. They transferred the {$3900.00} payment to the XXXX XXXX account and charged me a balance transfer fee and additional adjusted interest payments. My new balance for a card that was almost paid to zero is now over {$4500.00}. My account they transferred the money to now has a negative balance of over {$3400.00}. I have called numerous times and nothing is being done to correct this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: Today is XX/XX/22 and over the last few weeks I have been attempting to close my account with Barclays. I had a credit card with XXXX XXXX. I was notified many times that Barclays would be taking over. I was not told that my current credit card would stop working one day and that days later I should expect to find a new card in the mail. Also during that time I could not access my account to make payments ; the new card information was required to access my account. I called several times trying to get the new card mailed to me again because I never got one in the first place and this process took several hours over days. The customer service could not help. I was switched to different people to talk with constantly. I was even given a manager number to contact that was actually the fraud line. The customer service reps gave me attitude and no help at all. Today I finally think I closed and paid off my account. I asked to make a formal complaint and I was yet again put on hold and after five minutes or so was disconnected. I feel powerless to Barclays. I still can not access my account to verify that my account has been paid off. I just have to trust that the horrible customer service reps actually did this for me as well as closed it. I cant make complaints with them or get any help. Im just put on hold for hours. I have a job! This is not fair or ethical, and I believe Barclays needs to be held accountable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 921XX
Submitted Via: Web
Date Sent: 2022-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/2022, on advice from a friend, I applied to Barclay credit card company. This company was highly recommended. I received a for letter from Barclay in the first week of XX/XX/2022 stating their interest rates and that my card is in the mail. I viewed their interest rates and found them to be excessive. On XX/XX/2022, I received the Barclay card and did not activate it ; I destroyed it. In the XX/XX/2022 mailing from Barclay, I noticed a fee for {$15.00}. I then mailed Barclay a notice that I did not activate their card and requested they not contact me again. On XX/XX/2022, I received another Barclay letter dated XX/XX/2022 noting that {$15.00} balance on my account. I do not have an account with this credit company. I think that Barclays business practice is suspect and would like resolution on this matter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32751
Submitted Via: Web
Date Sent: 2022-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: XX/XX/XXXX, I was enrolled into the LTA program for the second time. The agent handled everything including setting up the first 12 payments. I also decided to make the first qualifying payment of {$110.00} the same day I was enrolled so that there would be NO problems. On top of this, I made an additional payment of {$110.00} just to be on the safe side! This was very hard for me to do but I did it anyway. Well, today, I find out that I was taken out of the program ONCE again because Barclays stated I did not make my first qualifying payment on time. Well, the agent took my payment OVER the phone on the same day he enrolled me. THIS IS BECOMING RIDICULOUS NOW. I'm trying to work with Barclays but they are definitely not working with me. I'm really ready to just give up and not pay anymore because their customer service drops the ball EVERY TIME. NOW, WHAT WILL BE THE EXCUSE AS TO WHY I WAS TAKEN OUT OF PROGRAM? I'm sure you can go back and listen to the entire conversation on XX/XX/XXXX. I called that day several times until I reached someone whom I thought could assist but still the ball was dropped. This will be my last time trying to enroll into this program before I call it quits! I demand a full refund of all late fees since I know Barclays will drag this issue out causing me to incur late fees. Your LTA is very flawed and your agents arent knowledgable enough to assist struggling customers with enrollment properly. I did call in to speak with someone and they have told me that a case was opened up and someone should call me within 48 hours. Its been over a week and no one has called to rectify this situation. Not my account it past due and I have incurred 2 late fees that I want credited!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I did a balance transfer on XX/XX/XXXX for {$6000.00}, it posted to my account on XX/XX/XXXX. That balance transfer was deposited directly to my checking account as expected. I just received my statement from Barclays and I am being charged twice for the same balance transfer. The one that posted on XX/XX/XXXX and the second one that posted on XXXX ( both with the same transaction date of XX/XX/XXXX ). I only requested 1 balance transfer. I have only received one deposit of {$6000.00}. When I reached out to Barclays today to discuss they are telling me they only have 1 balance transfer processed, although they are charging me for two ( nevermind I only requested one ). They refused to place the transaction in dispute. They kept me idle in chats for over an hour and as soon as I didnt respond they would disconnect. I was told by the first person they would open a case. The second person I contacted said that person did not open a case and absolutely refused to address my questions or transfer me to a manager. They could never address why a second charge was posted. Just, sorry about that .... it must be on its way to you. A balance transfer that I did not request. I will repeat again, I only requested 1 balance transfer. I received 1 balance transfer. But, I am being charged twice. It is so obvious on the statement and the customer service reps are playing oblivious and refusing to protect my rights under the FCBA/FCRA.
Company Response:
State: KY
Zip: 40299
Submitted Via: Web
Date Sent: 2022-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased a Frontier plane ticket using my Frontier Airlines XXXX XXXX on Saturday, XX/XX/2022, from XXXX, WI to XXXX XXXX for XX/XX/2022 - XX/XX/2022 ( Confirmation Number XXXX {$230.00} ). On Sunday, XX/XX/2022, I realized that I booked my plane ticket for the wrong dates. I called Frontier Customer Service and was told since I booked the flight less than 24 hours ago, I could rebook the flight with the correct date using the Confirmation Number XXXX to cover the cost of the flight and not be subject to a change fee. After my phone call to Frontier Customer Service, I rebooked my flight for the correct date XX/XX/2022 - XX/XX/2022, using my original Confirmation Number XXXX. After rebooking my flight, I received a new Confirmation Number XXXX & the plane ticket cost me {$200.00}. I received my Frontier Airlines XXXX XXXX statement with both airline tickets on my statement. I called Frontier Airlines XXXX XXXX to dispute the first airline ticket ( Confirmation Number XXXX {$230.00} ) since that was the flight I never took. Frontier Airlines XXXX XXXX sent me a letter stating that they finished with the investigation & I just received my Frontier charge card statement stating that my bill is {$200.00} ( the cost of the rebook Frontier plane ticket ). Why is Frontier charging me for 2 plane tickets & I only took 1 flight? I paid the {$200.00} for my flight.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-07-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have opened my XXXX XXXX XXXXXXXX account and see that I have a past due credit card bill to BARCLAYS BANK DELAWARE for an account that was opened on XX/XX/XXXX in my name. I have contacted BARCLAYS BANK DELAWARE and told them this is a fraudulent account on multiple instances but it is still showing up on my credit report on XXXX, XXXX, and XXXX. The information displayed on the overdue " closed account '' is as follows : Account name BARCLAYS BANK DELAWARE Account number XXXX Account type Credit Card Date opened XX/XX/XXXX Account status Closed Payment status Past due 120 days Status updated XX/XX/XXXX Balance {$6300.00} Balance updated XX/XX/XXXX Credit limit {$7000.00} Monthly payment {$170.00} Past due amount {$690.00} Highest balance {$7200.00} Terms Revolving Responsibility Individual I have disputed the claim through the crediting bureaus but BARCLAYS BANK DELAWARE refuses to take it off of my credit report even though I have spoken to them on the phone multiple times to tell them this account was opened negligently in my name. Their contact information is : Address po box XXXX XXXX, DE XXXX Phone number ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 667XX
Submitted Via: Web
Date Sent: 2022-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-07-04
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I have been a customer of XXXX XXXX with Barclay Bank for over 5 years with no problems. Last XXXX they changed the conditions of my card from rewards of 2 % on all purchases to 1 % except on food and gas purchases. In addition they fraudulently claimed that I requested a new card on XXXX XXXX which created problems for me. I know I could not have made this request because I fly from XXXX to XXXX on XXXX XXXX and on XXXX XXXX I spent most of the day sleeping. I suspect they did this so that the new credit card would be in sync with the new rewards program they surreptitiously put me into. On XX/XX/XXXX I made a purchase of {$71.00} and received XXXX points which is equivalent to a 2 % reward. On XXXX XXXX they charged my card for a rental at XXXX for {$1200.00} and gave me XXXX reward points. which is the equivalent of 1 %. Now there were a few problems with this deed. First off, I rented the car on XXXX XXXX and my card was charged that amount. Three days later the transaction disappeared. The second problem has to do with my booking this rental. I booked it with the XXXX website which promised 5 times the reward. Mysteriously, all records of this transaction disappeared in my emails. I suspect the reason for the company 's dubious behavior has to do with the bogus insurance they offer when I made the initial rental reservation. I declined this bogus insurance from XXXX because on a prior rental I was forced to buy insurance from the rental company after I secured this fraudulent insurance. The next time I rented a car I naturally declined their sham insurance. At that time I noticed I did not receive my proper reward for the rental. To sum up, I think this disreputable company is engaging in deceptive practices. Law panders to these predatory companies and they think they can engage in shady practices with impunity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2022-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A