Date Received: 2022-10-04
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I submitted a payment of {$3000.00} on XX/XX/2022 to my Barclays credit card. The payment cleared from checking account with XXXX XXXX on XX/XX/2022. Barclays then, without my authorization, withdrew an additional unauthorized {$3000.00} on XX/XX/2022 - totaling {$6000.00}. I made several phone calls to my bank and to Barclays. Barclays kept blaming their own internal technical problems but offered no resolution. Their technology issues are not my issues, and the additional {$3000.00} that they withdrew without my authorization should not be held hostage while they fix their systems.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 222XX
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I submitted a manual payment on XXXX to Barclay Bank in the amount of {$2500.00} that cleared on XXXX but today I've received another payment to Barclay from my checking account. This has caused my account to go into overdraft and receive late fees from other creditors. Only one payment is shown on the Barclay site.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76205
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made A payment to Barclays on XX/XX/2022. It posted in the amount of XXXX for business travel on XX/XX/2022. This morning I wake up and see in my checking account a pending charge for another XXXX to Barclays that mirrors my original posted XXXX. I call My checking account bank XXXX XXXXXXXX XXXX and they confirm it is Barclays pulling a duplicate payment. I did not put another payment in. I call Barclays and they basically say yes we know. Meanwhile they have basically locked my checking account down because its showing a negative balance with the pending charge. Nobody from Barclays seems to know anything other than theyre aware and its happening to many customers. Zero help no why or when it will be fixed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19148
Submitted Via: Web
Date Sent: 2022-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-04
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Received 2 charges on my bill from rocket fuel. One was for XXXX which I did make. The other charge for XXXX which I DID NOT make. Charges were made on XX/XX/2022. I have contacted Barclay credit card and the answer came back to me was... I use that gas station ... .I said yes that is my gas station and I use them all the time. Plus I explained I did make the XXXX. I then wrote to executive office of Barclay and never received and answer back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I have received an arrangement with Barclays card. Paid the bill over 4 months ago. Have a check copy from my bank and a bank statement reflecting that the amount of XXXX, XXXX was paid and the company refused to clear my account saying that an investigation has to be done but it will take 60 to 90 days. Thats not fair that I have to wait almost 7 months for them to clear my credit. I need to buy a house. Please help me. I can give you copies of information. Thanks XXXX XXXX I need to buy a condo to live or will be homeless
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was mistakenly/fraudulently charged on my Barclays Arrival Card by a company for something I did not approve. Barclays flagged these charges and blocked them after confirming with me that I did not approve them. Subsequently, Barclays reversed this block and charged me citing " documentation '' received from the company. I tried to contact the company, XXXX, about these charges but they have been unable to provide me the requested documentation. I also contact Barclays and they said they would send me the documentation they received so that I could review it as well. After contacting them via phone and by mail multiple times over a 6 week period I did not receive the documentation. I would like to formally complain about my treatment in this matter as I have a right to review these materials.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11222
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is a follow up connected to an original complaint - XXXX I have been in contact with Barclays over 15 times by phone, sent two letters via certified letter, and sent a fax regarding this issue. I was told that my complaint was resolved, then they reposted the charges on my account totally over {$5000.00} in fraudulent and interest charges. Barclays is a new provider for Old Navy, a credit card I have had for years. They sent out new credit cards which would be available to be used starting on XX/XX/XXXX. I received the cards but never used them and never activiated them. The fraudulent charges occured between on XXXX XXXX, XXXX. I was notified by Old Navy of suspicious charges and immediate reported them as fraud. They said my husband 's card was used for all these purchases, but he has NEVER used an Old Navy card. Below are the dates, charges, and locations. XX/XX/XXXX XXXX XXXX XXXX {$500.00} XX/XX/XXXX XXXX Old Navy {$400.00} XX/XX/XXXX XXXX Old Navy {$590.00} XX/XX/XXXX XXXX Old Navy {$490.00} XX/XX/XXXX XXXX Old Navy {$300.00} XX/XX/XXXX XXXX XXXX XXXX {$210.00} XX/XX/XXXX XXXX Old Navy {$400.00} XX/XX/XXXX XXXX XXXX XXXX {$60.00} XX/XX/XXXX XXXX Old Navy {$510.00} Total = {$3400.00} XXXX, OR XXXX XXXX : XX/XX/XXXX XXXX XXXX {$400.00} XX/XX/XXXX XXXX XXXX {$200.00} XX/XX/XXXX XXXX XXXX {$500.00} Total = {$1100.00} Total Fraud in Both Cities = {$4500.00} Barclays has not sent me any information on their investigations, has been entirely unhelpful and asks me to do the investigation when it is THEIR job. In the past when this type of fraud has occured, the credit card company asked for details and for all the people in our home to send copies of our IDs to help investigate. Barclays simply says a chipped card was used and I am on the hook for it. There has been a lot of mail theft in our area- I had my debit card stolen at the end of last year. I have filed a police report in XXXX, OR ( Case # XXXX ) and am in the process of filing a report in the city if XXXX, OR. I don't know what else I can do to get Barclays to remove these charges, which were not made by me or anyone in my family or house, on a card that was never activated by me. This is poor business practice and the fact that I have to spend so much time nd effort to clear this up is ridiculous. If Barclays doesn't remove these FRAUDULENT charges, I will be taking further measures includuing contacting a lawyer and filing a report for arbitration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Improper use of your report
Subissue: Received unsolicited financial product or insurance offers after opting out
Consumer Complaint: This morning, XXXX, my husband and I attended a XXXX Wyndham presentation for time share potential. After hearing the final packages, we declined everything. The person helping us asked if he could run our credit and made it seem like it was a soft credit run through XXXX. We got home, and I received an email that I am now signed up for a Wyndham Rewards earner card. The topic of a credit card did not come up once during our discussion, nor did I knowingly consent to one at all. I would like to see about getting this account closed without it effecting my credit score, because I did not want it and feel as though I was tricked into it. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29690
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I'm not sure what they are trying to do but they have a grudge and they are reporting illegally, incorrectly, and falsely. My account went delinquent 4 years ago. They are reporting to all 3 credit bureaus as recent delinquency as of right now. It is not recent delinquency it is 4 years old and should not be reporting as a recent delinquency. I want it to report correctly and accurate that it's not a recent delinquency and is 4 years old.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 170XX
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-02
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Date of Issue : XX/XX/2022 Location : XXXX XXXX XXXX I was propositioned to attend a " no obligation to sign up timeshare presentation '' for XXXX hours. I was repeatedly told that I did not have to sign up for anything. My personal information ( social security, address, date of birth and income range ) were required for this presentation to receive their " gifts and best rates '' Their gifts were XXXX tickets to the XXXX XXXX. XXXX pulled my credit history and opened a credit card in my name without my written or verbal consent. XXXX and XXXX showed a hard pull and a new account. I received a physical credit card for {$4500.00} from XXXX Bank and a letter declining to open a XXXX Rewards card through XXXX. I had to file for Identity Theft to resolve this issue. The business used my personal data without my consent to open a fraudulent credit card. This impacted my credit score and my credit history negatively.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98370
Submitted Via: Web
Date Sent: 2022-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A