Date Received: 2022-10-07
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I closed my Barclays credit card account however they still billed the annual fee and in XX/XX/2021 they reported the annual fee 30 days past due in XXXX. My assistant went ahead and paid the annual fee because she saw the late bill and was concerned. I should have never been billed an annual fee and the late mark is invalid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90068
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Book a package through the XXXX website with the XXXX credit card by Barclay 's. The transaction was refused. After talking to a bunch if the service reps and being on hold. I finally got a rep that told me the charges did not go through on my card. I instructed the rep to close my account. I as told the account was closed. I then purchased the flight and hotel on another card. I received a bill from Barclay 's for the package at the end of the month. I have spent countless hrs talking to reps and jumping through hoops. To get this fixed. The card was closed and the company reran my card that was supposed to be closed. I talked to XXXXXXXX XXXX XXXXXXXX XXXX. XXXX. XXXXXXXX XXXX XXXX and Barclay 's. Originally all the companies blamed eachother and said I need to get it resolved through them. Barclay 's has set up appointments with me to call my phone on my days off but never calls. Then they say I wasn't answering. Phones log the numbers incoming. Not one call from them is in my phone logs. I have processed complaints through them 3 times now getting case numbers. Only to have to call them and ask what is going on. This is strait robbery. Those charges were done after my account was closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 993XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This is the SECOND time have had to make a complaint about this unscrupulous company. Earlier this year I complained about their serriptious changing of my reward plan from XXXX on all purchases. This company submitted the XXXX reward program which I will quote : You earn XXXX points for every {$1.00} spent on bookings made at XXXX when paid with your XXXXXXXX XXXX XXXX Visa Card. Last Friday I purchased an airline ticket on my XXXX XXXX Visa card for {$150.00} o the XXXX website. This entitled me to XXXX reward point. After take a full week to post my transaction ( it usually takes XXXX days ) my transaction was dated a week ago. Just a bit of trickery that this company engages in regularly. I contacted " Customer Service '' and they told me this bit of tomfoolery " Upon review, our records indicate that your transaction on XX/XX/2022 in the amount of XXXX was processed directly from XXXX. This is the reason it did not qualify to earn XXXX points per {$1.00}. '' I gave them the itinerary number and this counted for nothing. I wonder if the government will ever hold companies like this to account the way they hold their customers to XXXX standards. XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I became aware of a problem when I discovered my XXXX score had been lowered by several points by XXXX. Supposedly XXXX was made aware of an application for a credit card by Barclays. Upon doing some checking I learned that Barclays is the company that issues credit cards for XXXX XXXX. I do not shop at XXXX XXXX and have never applied for a credit card with them. When attempting to contact Barclays and XXXX XXXX by telephone, I could not make any progress because, since I did not have an account number to give them, they did not seem to want to accept my call. Very frustrating. I more or less dropped the ball on this and didn't make further attempts. Then today I received an email from another company I had never heard of, XXXX, informing me they had received a credit card application from me. I immediately called their office and was able to get that application halted and made them aware I had not made the request. Because of this second attempt to get credit in my name I decided I must get the the bottom of the first attempt at credit fraud and XXXX is telling me I must file a report with your agency and go through the channels to get this error removed from my credit report. XXXX has now placed a credit freeze on my account with all three agencies, however, to get my XXXX score back to what it had been, I have been told I must file a report with your agency. Your help will be greatly appreciated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46825
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I sent a dispute to Barclays to validate the debt being reported on my credit report. I contacted the company to resolve this debt and was informed that they would send me proof within 30 days. Instead, my information is being reported to a third party without my permission a violation of FDCPA 1692.809 ( a ) ( 4 ) This FDCPA covered entity and their business associates shared my personal information without my permission or having signed a release. My privacy has been violated, security and records have been breached. I am requesting they provide me with a validation of the debt and my address that is on this bill. My claim is a dispute and validation is demanded. ( 15 USC 1692g Sec. 809 ( b ). I would also like to have proof that this debt is valid.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65201
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/XXXX this bank pulled my credit bureau report without my authorization and as a result now have a hard inquiry. I dont have an account with this company, nor have I ever applied for one. I need all inquiries by this company immediately removed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: This is a complaint against Barclaycard regarding their Aviator business card. The sign-up offer included a {$95.00} statement credit after meeting {$2000.00} spend threshold. I met the requirements about 2 months ago and never received my {$95.00} credit. I have been reaching out to them regarding this issue since XX/XX/22. They just open up a ticket every single time and never resolve it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: Barclays XXXX continuously kept asking private information that a person who would commit fraud is my reasoning for changing my address I called in and automatically says being transferred to manager then I'm not then I've been transferred to another person asking same but personal different questions. It doesn't seem right. XXXX was trying transferee to Eventually and asked another question that would automatically give purpose of fraudulent acts. I've never been asked for my social, email, birthday, mothers maiden name and phone number just to change my address and I asked XXXX this was a secured line nobody answered yes it is. Then I hear some giggles in the background. What are my steps here to not have fraud take over on my phone?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85013
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/XXXX : The Barclays Fraud department called me to alert me of suspicious activity on my XXXX XXXX XXXXXXXX XXXX # XXXX. Immediately I said I do not use this card for in person transactions, I use it online only. These charges are not mine. Please close the card and refund the transactions. The fraudulent charges span XX/XX/XXXX and XX/XX/XXXX. There are 8 charges at 4 retailers for a total of {$180.00}. A screenshot will be attached to this complaint. I'm told the charges will be taken care of, so I do nothing. XXXX : I notice the charges are still on my account. Sure that it was a mistake, I use the online tool to dispute. Denied with no explanation. Later in XXXX : I dispute again. Denied with no explanation. In XXXX, I dispute a third time. Denied. I call. I am tossed around from department to department with no explanation. I spend an hour on the phone to be told I must speak with a manager and the only way to do so is to get a call back in the next 5-10 business days. I am told if i miss the call for any reason, they will not be calling back. So I wait and I am called a number of times from the billing department. They're concerned about my late payment, despite being in the middle of a fraud dispute. For two weeks I answer every call, I am never called by a manager. I call again. I spend another hour being passed from person to person and I am given no answers. Rinse and repeat. I spend XXXX hours in total trying to speak to a person about the matter, I am given no answers. Eventually I am told by an employee that my dispute was denied because I didn't send any proof that I was not at these locations on XX/XX/XXXX and XXXX. When I ask what kind of proof to provide, he tells me to send in my work schedule via fax and that will be good enough. XX/XX/XXXX : I fax in my work schedule, my explanation, my dispute. My dispute is denied. XX/XX/XXXX : I send another fax dispute. It include a photograph w/ my geo-location for the day, my schedule, an explanation and so on. My dispute is denied. XXXX. I call again after an hour I am transferred to a person who finally tells me that the reason my claims are being denied is that at one point over the past three months, I told one of the employees that I had the card in my possession. I explain to her that though I might have said this, it was a mistake. I do not have the card, I have searched my home. I do not make outside payments on this card, I do not visit these establishments. I have spent HOURS talking to Barclays over the past three months. And still, I have not been granted access to any person who is willing to talk to me about these fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-07
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is not a duplicate nor is this complaint being filed by a third party, I am filing this complaint myself. Please see this complaint is processed to the letter of the law. When I reviewed my credit report, I discovered that some of the information was erroneous. The 3 credit bureaus must validate this account in line with Sections 609 ( a ) ( 1 ) ( A ) and 611 ( a ) ( 1 ) ( A ). It is not authorized to fail to validate this reporting accounts as unverified information without providing any proof within the period allowed by law. The account need to investigate and correct from erroneous reporting in my file are listed on my credit report : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX, BRCLYSBANKDE XXXX Date Opened : XX/XX/2019 Balance : {$2700.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90036
Submitted Via: Web
Date Sent: 2022-10-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A