Date Received: 2022-10-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: My XXXX account was hacked in XXXX of XXXX and because my XXXX XXXX was tied to my XXXX payment source ( XXXX ), those who hacked it were able to charge almost {$2000.00} in fraudent XXXX trips and XXXX XXXX ( which I have never used ) deliveries. I first reported the fraud when I received my XXXX statement. I reported it again in XXXX when more of the fraudent charges posted. In each instance, the representatives of XXXX Barclay 's told me I had to pay the entire balance, even the charges reported as fraud, or my credit rating would suffer. My XXXX XXXX XXXX XXXX was also tied to XXXX and was used, but unlike XXXX, they informed me I did not have to pay the disputed amount. I have made a total 22 calls to XXXX since XXXX and spoken to multiple staff and had to report the fraud a total of 11 times ( since those who took the claims evidently did not know how to take the reports ). I am now on the 22nd call with a supervisor, who is looking at notes from another supervisor with whom I spoke on XX/XX/XXXX, and the notes stated I would receive a credit for the fraudlent amount. And that did not happen. This supervisor 's name whom I spoke with today is XXXX, Operator ID XXXX and the Case # is XXXX. She was very helpful but time will tell if there is follow up behind the promise to resolve this case that has been ongoing through no fault of my own, since XX/XX/2022.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32084
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Struggling to pay your bill
Subissue: Problem lowering your monthly payments
Consumer Complaint: In late XXXX, I sought the services of an accredited non-profit debt relief counseling services, XXXX XXXX. My Barclays account is part of the debt management plan, and the plan was submitted to Barclays a few weeks ago. This morning, I was informed by the counseling service that " Barclay [ s ] is having an issue reviewing and responding to our proposals. It is an internal issue on their end that they are still trying to resolve. '' and to " Please be advised, the creditor has had this issue for at least two months so we do not except a response soon. '' Needless to say, this is of absolutely no help to me when it comes to paying off the acct.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60626
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Communication tactics
Subissue: You told them to stop contacting you, but they keep trying
Consumer Complaint: I requested XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX to stop communicating with me. They continue to call me and send me written communications. XXXX XXXX services is not licensed to collect debts in XXXX XXXX XXXX. Further more per XXXX XXXX XXXX law the statute of limitations of debt collection in XXXX XXXX is three years. Per information reported by XXXX to XXXX and other credit reporting agencies the alleged debt was opened XXXX and is over XXXX XXXX XXXX therefore can not be collected per XXXX XXXX XXXX law. I requested account be removed via XXXX XXXX complaint and XXXX XXXX services is still illegally reporting and actively trying to collect a collection account on my credit and contacting after I have requested not to be contacted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11550
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: This happened with Barclays credit card two days ago and they haven't resolved the problem. I checked my checking account as I do every morning to avoid surprises. Unfortunately, I noticed a double charge of {$350.00} from Barclays on that account in regard to this credit card payment. I automatically called their customer service, spoke to the manager who insured me that many customers, especially customers from U.S have been calling in that regard, and they are working to fix the problem. Because I already paid my credit card bill and budget my account accordingly, this checking account went on overdraft mode, and I was forced to quickly replenish my account to avoid fees. The manager promised to do everything at her end to fix the problem before the end of the day. Unfortunately, I woke this morning and noticed that my checking account was credited and debited right away. I called again spent time explaining again, and they apologized and promised to fix it. I believe that they have a breach in their security system, which is really alarming. As of the time I am writing this they haven't fixed the problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10460
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX and XX/XX/2022 I ordered two beds, one was accidental Due to accidentally signing on as a XXXX customer. I contacted XXXX, returned the bed and was given a refund XX/XX/XXXX. On XX/XX/XXXX, an additional charge from XXXX was on my Barclays credit card statement. I contacted XXXX, thats when I found out I had XXXX different accounts, I was in touch with the supervisor who told me that they issued me a credit in error, so they charged me to reverse the credit. There is no credits on my statements outside of the one Ive already mentioned and from Barclays giving me provisional credits with the recharged me and all of that balances. XXXX referred me to my credit card Company Barclays Bank US again, since all charges were made through Barclays credit card and I filed another complaint. Although I have several letters from Barclays advising me The first two complaints, professional credits, resolutions and refills. the third complaint is the one That has not been resolved. The resolution letter is included that says the XX/XX/XXXX charge was refunded to me on XX/XX/XXXX. That is incorrect that refund was issued for the return of the 2nd bed purchased XX/XX/XXXX. When I look at my XXXX account, it shows I am owed a refund. I tried to call them about the refund nobody could help me despite it says to call them. Again I was referred to Barclays bank, I have been attempting to get this resolved since it all started in XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92376
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Re : Barclay 's XXXX XXXXXXXX XX/XX/2022 I purchased a week of XXXX XXXX XXXX for my son for {$95.00}. XX/XX/2022 Per XXXX policy, I sent notice of cancelation within guidelines. XX/XX/2022 XXXX stated they would refund. Refund not on account. I called Barclay 's to dispute. They removed the charge to research. XX/XX/2022 2 charges of {$95.00} for a total of {$190.00} from XXXX XXXX were billed back to my account. XXXX said they don't have any re-bills. Barclay 's won't remove charges that are now double. I have XXXX conversation in writing. Barclay 's claims they do not have email to forward conversation. No one is stepping up to fix and now I am at risk of credit score dropping if I don't pay a double charge that should have been refunded 6 months ago. I have called Barclay 's multiple times and they run around in circles. Help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63123
Submitted Via: Web
Date Sent: 2022-10-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am writing here in order to elaborate on a prior complaint, # XXXX, made directly to CFPB over the phone on XX/XX/2022 because the original issue is not resolved. Please refer to the initial complaint, as well as my letter to XXXX Dispute Department dated XX/XX/2022 for clarity. While carefully monitoring my credit activity with XXXX XXXX and through other means, I noticed a Hard Inquiry made on my XXXX records on XX/XX/2022 by Barclays which alarmed me because I did not recognize it as mine, nor did I have any prior affiliation with this Bank. I thus called XXXX and they referred me directly to Barclays, whom I called. When I spoke to Barclays, they transferred me to their Security Team who informed me the inquiry came from a Store Credit Card filed at Old Navy. I then recalled dashing into an Old Navy at a shopping center I was at for other purposes during a heat wave in order to buy a few light weight t-shirts. I have not regularly shopped at Old Navy in years and had no real use for their store card since I do now have major credit cards I typically use. I reached out again to Barclay 's Security Team and informed a supervisor there I had not authorized a hard inquiry upon checking out with a very pleasant cashier at XXXX XXXX, who must have assured me it was a " soft pull '' when I asked. A Hard inquiry, particularly at that point in time, I knew would not have been helpful to my goal of reestablishing a good credit score which I had been diligently working towards for a while since I had had no credit history for years. I thus emphasized to the supervisor that if I had authorized anything, it would have only been after I was assured it was a soft pull. The woman I spoke with then said they are not responsible for what the Cashiers at XXXX XXXX say. I then got back in touch with XXXX since the Hard Inquiry recorded at that point in time was NOT a reflection of my current credit worthiness, nor of my own experience using credit. They then referred me to the FTC regarding this ; when I called them I was prompted to the CFPB because my issue is a financial or credit card related matter. I am still requesting that this Hard Inquiry be deleted from XXXX 's record since I was given misinformation at the time it was made. I am also suggesting that cashiers checking out customers who offer a store card make it clear that they are filing an application backed by a major bank and also understand the distinction between a Hard Inquiry and a " soft pull '' when they are trained so this does not adversely effect other consumers going forward. Thank you for your attention to this matter. I hope my issue can finally be resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07080
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: to whom it may concern, I booked flights with XXXX XXXX and when we got to the airport for our departure and already had our bags paid for. One of the XXXX XXXX employees pulled us out of line to use the XXXX to try and help us expedite the process of getting our boarding pass. Long story short, the flight was about to leave and I just paid for two bags in the total amount of {$190.00} ( additional ) and the XXXX company refuses to let me mail in proof or email proof. They say they do not have an email address for me to send this to. They stole XXXX from me and my family and we are trying to recover from this hurricane. they also make it impossible to log in to check balances but the second a payment is due, they have all the means available to notify me from the mountain tops that my card is due. this is a predatory tactic in my opinion and this company has taken advantage of us for too long. sincerely
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34243
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Because of the Pandemic most of my accounts in my report could not be Pais. I did try to address the accounts but they didn't seem to care or understand what was going on during this time. I have reached out to XXXX XXXX XXXX, Barklays and many other around XX/XX/2020. They took money from me and instead of using that money to go towards the balance they used it towards the interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 333XX
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-05
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I scheduled a payment on XXXX that was removed from my checking account and applied to my balance. However on XXXX, Barclay removed another identical payment of hundreds of dollars from my bank account. The money is missing from my checking account and has cleared according to my Primary bank however, it is not reflected in my credit card balance, nor was it scheduled. Upon calling all they were able to tell me is that it was a known issue, and they were not able to offer any resolution. So they erroneously took money out on a random day for a payment that wasnt scheduled. They then offered no resolution or to make me whole because I incurred other fees due to funds not being available that shouldve been in my checking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34786
Submitted Via: Web
Date Sent: 2022-10-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A