Date Received: 2022-10-14
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I applied with Barclays back ( jet blue plus card ) was sent a letter asking for address confirmation, sent in all the information requested never heard back or got a denial letter. Tried calling multiple times just to get the run around spoke to numerous people all with the same run around sorry wrong dept.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: This is a continuing problem that I complained about XXXX XXXX. It started when Barclays double debited my checking account for my XXXX payment. I authorized XXXX {$4700.00} debit ; Barclays made XXXX. The next day, my card was rejected in NY XXXX and XXXX, XXXX. I called Barclays and they denied rejecting the card. They also suggested that it was a travel problem. I go to XXXX at least six times a year and sometimes make large purchases there, and Barclays knows that. Purchases in XXXX dont trigger a fraud inquiry. For several days I could use my card. Then, on XX/XX/XXXX it was rejected in XXXX, NY and for an online purchase. When I contacted Barclays, they said it was because I had not made my XXXX payment. Please recall that I made it twice - once was authorized, once not. XXXX, my checking account bank, had stoppec the second payment because Barclays XXXX had left my bank account overdrawn and when I called Barclays on XX/XX/XXXX, they could not tell me when the problem would be fixed. Barclays never notified me that they reversed the charge and that XXXX had stopped the other charge. I immediately made the payment AGAIN, which Barclays acknowledged. Yet they still will not let me use my card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17011
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I show a charge from Barclays on my credit report. The card shows payments being made monthly since XXXX until I filed a complaint with Barclays, now the card shows a {$55.00} over due balance. I reached out to Barclays several times and they keep telling me the card is valid. I noticed an address in Florida on my credit report and I've never lived in Florida or do i know anyone who does. I hope you can help me with this issue. I've also filled a complaint with XXXX and will do the same with MA Atty General if need be. Thank you for your time, XXXX XXXX XXXX XXXX XXXX XXXX. XXXX, NH XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NH
Zip: 03110
Submitted Via: Web
Date Sent: 2022-10-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am STILL in a dispute with Barclays Bank regarding fraudulent XXXX XXXX charges. The card in question is XXXX XXXX XXXX XXXX. I would like to know HOW it was activated ( the method ) and the IP address used. I never activated this or any of the new cards that were sent to me. I never activated these cards on the Barclays website. Additionally, I would like store video evidence of these purchases as it was NOT me nor any other household members. Finally, since I have the cards in my possession, I would like you to scan my physical card and chip and see that this was NOT used. My cards never left my home, and were never used in any of the stores you are saying. Have other copies of the card been sent out? Mail theft is a big problem where I live and we have been victims of this before- my replacement debit card was stolen late last year. This is XXXX!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: Someone is putting their shipping address for purposes of using my store credit card for their own purposes. They are shopping on my credit card. I continue to delete their address and I got back the following day and check my account again and they put their address in their again. I contacted my store credit card companies and they reissued me a different credit card. However, they continue to do this. I don't have any resolve and I don't want to totally cancelling these store credit cards. With XXXX XXXX XXXX Old Navy, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-14
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received a promotional offer flyer while on an XXXX XXXX flight during XXXX of 2022. This flyer pertained to the Barclay 's AAdvantage Aviator Red World Elite Mastercard with a unique promotional code inside that was advertised for a {$0.00} first year annual fee. I signed up for Barclay 's AAdvantage credit card using this promotional code but was still charged a {$99.00} annual fee. When I brought this up to the company I was told they would not be able to honor my promotional terms because the code was not correctly used. The language below is a quote from their support team. " We understand your concern and apologize. The offer will vary slight according to each application channel. Cardholder have to applying using the correct code or they will not receive the correct offer. We apologize for the confusion, and hope that we've been able to clarify the situation. We are unable to change the original offer that you were approved for due to Federal regulations that state we can not change the terms of our customer accounts within the first 12 months of account opening '' However, I can confirm that I did use the promotional code and still have kept my promotional flyer to this day.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2022-10-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-13
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Fraudulent and Deceptive promotion of XXXX ' interest charged massive fees. Barclays AAdvantage Aviator - ( account ending XXXX ) I used courtesy checks with a promotional offer to have no fees or interest until XX/XX/XXXX. I was charged MASSIVE FEES- there was a 5 % processing fee AND they are charging interest at a variable rate that the first month was 27.99 %. an absolute fraud, deceptive and criminal. THE EXPLANATION I HAVE RECEIVED FROM THE COMPANY IS : " Upon reviewing your account. The check that you used had to be used by XX/XX/XXXX. Unfortunately, the offer had expired. '' HOW CAN THEY PROCESS A PROMOTIONAL OFFER THAT IS EXPIRED AND CHARGE FEES. IT OBVIOUSLY WAS NOT EXPIRED. IT IS WILDLY DECEPTIVE TO HAVE THE PROMOTIONAL CHECKS WORK AFTER THE PROMOTION IS EXPIRED. I NEVER WOULD HAVE USED THE CHECKS IF I KNEW THEY WERE EXPIRED. THEY NEVER SHOULD HAVE PROCESSED EXPIRED PROMOTIONS SO THAT THEY CAN EXTORT AND TAKE OUTRAGEOUS FEES
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2022-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: In XXXX of this year, my wife and I visited XXXX, XXXX for our honeymoon. We stayed in a XXXX all-inclusive resort, and were asked if we would like to tour the property and receive a free breakfast and a gift certificate to the on-site spa. They said it was not a sales pitch, it was something that they offered guests who were interested. We agreed, and took part in the tour the first morning of our stay. The breakfast ended up being the normal buffet, which is always free anyway, which made us a bit suspicious. At the end of the tour, we were taken into a room to receive our spa certificate, and they began trying to sell us a vacation discount club membership. We declined multiple times. At this point, it had been five hours, even though they had told us the entire tour and breakfast would last for an hour total. After receiving multiple discount offers to join the club, we finally agreed, thinking we would simply cancel the membership once we were back from the trip. We were told there was a 30 day cancellation period. They then brought an XXXX with dozens of places that we were supposed to sign. The employee held onto the XXXX, and scrolled through it quickly, telling us to press a button in each spot they wanted our signatures. We both felt extremely uncomfortable and pressured throughout the experience, and were often unclear about what was happening due to the language barrier. We tried to stand up and leave three times and were stopped at the door and taken back to our seats each time. After returning to our home in Tennessee, we reviewed the login information we had been given and got online to cancel. At this point, we found that they had opened a credit card in our names at Barclays Bank, and had been charged {$2000.00} USD. We contacted every company involved, with the vacation club refusing to cancel our membership, and Barclays telling us that they would investigate. A couple of weeks later, we were contacted by Barclays, and were informed that we were required to cancel the membership within 5 days of signing, which we did not do ( again, we had been told 30 days ), and that they would not be cancelling the charge, and that we would continue to be charged monthly. We feel completely taken advantage of, have never used any of the " benefits '' of the club, and have been trying to get out of it since the very beginning. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37917
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I made my payment online to Barclays on Saturday, XX/XX/2022 at XXXX. It was due on Sunday, XX/XX/XXXX. The payment went through on Monday, XX/XX/2022. I woke up on Tuesday, XX/XX/XXXX to my bank account being {$140.00} in the negative because Barclay 's hit my account again for the same payment without my approval or initiation at all. I called Barclays and could not get through. I then called my bank, XXXX Bank, who informed me that Barclays screwed up and did this to all of their customers and XXXX worked feverishly to resolve this and they put the money back into my account. Now today, XX/XX/2022 Barclay has called my home rudely waking me up to tell me that my payment was reversed??? THEY REVERSED IT!! The money was always there. Barclay 's screwed up, debited my account twice and appears to have then reversed the incorrect and proper payment. And now they want to hit me with late charges. This was completely Barclay 's fault as I have been with this company for at least 5 or 6 years and have never had a problem. And now while waiting for resolutions have been disconnected... This is a horrible mess up and presentation by Barclays and I, the consumer seem to have be the one to pay for this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-12
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I'm XXXX XXXX, I need your Help in contacting this company. I made an effort to contact them to find out who had opened an account in my name and why. I'm disappointed that this serious problem is now affecting my credit score. I don't allow anybody to use my name, birthdate, or any other details since it also violates data privacy. They need to identify the person who opened the account in my name and give them the data rather than me. Kindly help me in resolving this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19973
Submitted Via: Web
Date Sent: 2022-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A