Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022 I was rebilled for one of the two disputed transactions from a merchant. I was charged 3 times by this merchant when I only had a receipt for 1 charge/estimate. I provided this information to the card company and felt like this was a straightforward case. Not at any time have they asked me for any documents or correspondence. The merchant also stated to the better business bureau that they agreed to refund the charges and they were done by mistake. A complaint was opened with barclay 's and instead of resolving the complaint, they rebilled this charge even though they sent me a letter stating I was not responsible for the charges unless the merchant told them otherwise. To date, the merchant has not falsely claimed that I owed more than the XXXX that I have a receipt for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20815
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: There is information on my consumer report that is a result of identity theft. I did it provide written permission or instructions for the identified transactions to be reported on my consumer report. I am requesting that the reporting of this information be blocked and deleted. My request to block is not being made in error nor is my request to block being made on the basis of material misrepresentation of fact by me relevant to the request to block the identified transactions. These transactions are not related to any of the previous transactions by me the consumer. Account name -BRCLYSBANKDE Date of INQUIRY XXXX Actions taken- identify theft report filed, multiple disputes filed with both lender and credit bureaus. I am requesting under the law that this account be removed and blocked from my consumer report four business days from the reception of this letter
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11357
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My Barclays credit card number was used in XX/XX/XXXX for fraudulent purchases. I reported it and Barclays issued me a new card. In XX/XX/XXXX the new card had more fraudulent purchases, Someone hacked my account at Barclays and transferred money through autopayment from my bank in the amounts of {$6400.00} and {$72.00} on XX/XX/XXXX and {$7000.00} on XX/XX/XXXX Barclays said they would investigate in response to my phone call on or about XX/XX/XXXX. I reversed the charges on XX/XX/XXXX, in the amounts of {$7000.00} {$6400.00} and {$72.00}. Barclays told me they found fraud and corrected all charges. Barclays sent me a statement in XX/XX/XXXX saying I owed them {$7000.00}. I immediately called but they told me they investigated and concluded I was responsible. They fraudulently listed my {$7000.00} chargeback as a " Cash Withdrawl '' I had not used the credit card at all since XX/XX/XXXX, so every charge they were claiming was fraud. Their investigation was incompetent, or involved the insider who stole the credit card number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73003
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My credit was fraudulently used to open an old navy card and I need it fixed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-04
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was charged {$300.00} from XXXXXXXX XXXX XXXX and after receiving leads the leads were not leads!! I attempted to contact a few of the names and was unable to reach leads, but there was two or three that I was able to reach and was to that they were on line looking into XXXX but did not ask for any information at this time. I complained to XXXX 's and they did credit me for a couple of the leads but refused to do so for the other names that I had asked to be credited I was told I reached the limit. I asked to refund my money since I was not able to talk to ANY prospective buyers. Iwas told that i was not able since I was over the 72-hour cancelation window. I then put a call into Barclays ( my credit card provider ) to file a complaint, they suspendered the charge at the time, but upon their investigation then found in the merchant 's favor. I again reach out to Barclays I reached the dispute department but was told that since they had found in the favor of the merchant, and they could not do anything more. I explained that what the merchant told me was not what I received, and I am not paying for fraudulent agreement. I was told to mail the complaint to Barclys ( since I was not allowed to talk to a supervisor ) I can only send a letter of which I did. I should not be responsible for a service that is not what I agreed on. I am asking that some can help me resolve this issue on my behalf.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-01-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: XXXX XXXXXXXX used to bank with XXXX until they made a bank change to Barclays back in XXXX of XXXX. At the time, I was not aware of the change nor did I receive a new credit card with the correct bank. I used to have auto payments set up and because of the switch, it wasnt transferred over. I couldnt make an account with Barclays without a new credit card that supposedly I received and the lady over the phone stated she could not give me my card number that she had to issue me a new one. I said ok and paid {$50.00} over the phone on XX/XX/XXXX. The lady stated it processed and went through just fine. XXXX days later the payment was returned even though I paid with a DEBIT card and my account was reported LATE making my credit score drastically drop.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90006
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In a nutshell, Barclays is incorrectly reporting a 30-day delinquency. Minimum monthly payments had been set up since the card was opened in XXXX, but this fell off without my authorization or knowledge and caused the late payment, which is straight-up fraud. Below is what I sent Barclays. They responded by saying they were declining to remove the incorrect information, which is just so wrong. I paid off and closed my XXXX XXXX XXXX XXXX XXXX ending in XXXX in XX/XX/XXXX. I cut up the card and didnt keep any statements, so I do not have the full account number available. I am writing as the incorrect 30-day delinquent payment from XX/XX/XXXX is still appearing on my credit reports even though it was an error caused by Barclays. This issue was settled as soon as I saw it and I was told it would be removed from the reports, but it hasn't been. Ive always had this card set up for automatic monthly payments and it fell off without notice and I had no idea the payment hadn't been made. When I contacted Barclays about the delayed payment issue, they refunded the amount and I promptly paid the outstanding balance and closed my account. The late fee was refunded and I was told the negative mark would be removed from all credit reports. This was a lie as not only has it not been removed, they are now refusing to remove it even though none of this is my fault. To add another element of absurdity - as a consequence of this single delayed payment over 13 years - Barclays also reduced my credit line from {$10000.00} down to {$500.00} without any notice whatsoever. As if this hasnt been traumatic enough, I had a horrible experience with Barclays ' fraud department that went over an excruciating 7 months from XX/XX/XXXX until XX/XX/XXXX. They offered zero protection when they absolutely should have. I am not happy at all that there are now more issues and Im having to chase them down AGAIN to rightfully clear my name. I will never do business with Barclays again. Period. Buyer beware!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90046
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Disputed Charge ( never received merchandise ) - Barclay Bank Delaware XXXX XXXX XXXX XXXX XX/XX/XXXX at XXXXXXXX XXXX I ordered a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX. The woman I spoke with identified herself as the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and said I couldn't over thXXXX XXXX XXXX XXXX XXXX but I could give her my credit card information over the phone. She said the full price, including taxes and shipping, would be {$27.00} and that I would receive the key in the mail by XX/XX/XXXX ( I needed it to get access to mXXXX XXXX XXXX which had been locked in a trunk I didn't have the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXThe XXXX did not arrive by XXXX or XX/XX/XXXX. I phoned XXXX XXXXXXXX again the evening of XX/XX/XXXX and asked about the XXXX. I was told it would go out in the mail the next day ( XX/XX/XXXX ). - On the evening of XX/XX/XXXX I phoned XXXX yet again to confirm the key was sent by XXXX XXXX, and " XXXX XXXX XXXX '' told me the key hadn't been sent, " it's on backorder, '' but that XXXX would still get it out to me within a few days. - At that point I realized I was going to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I made arrangements to have a replacement key mailed to me by another vendor. I received the replacement key on XX/XX/XXXX and was able to get access to XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - On XX/XX/XXXX I contacted Barclay Bank Delaware - Barclay Frontier to advised them I had not received the merchandise I had ordered from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They removed the charge of {$37.00} ( you'll note, this was not at all the fee I was told over the phone ) as I HAD NEVER RECEIVED ANY KEY from this vendor. - On XX/XX/XXXX I noted that Barclay Frontier had added the charge fof {$37.00} to XXXX XXXXH back onto my account. I contacted Barclay Frontier at XXXX XXXX XXXXXXXX and was advised that there was nothing the agent could do about it. She provided me with another number : XXXX and told me I could dispute the charge through this number. XXXX XX/XX/XXXX I contacted this number at XXXX XXXX XXXX XXXX XXXX ). I spoke with a BARCLAY FRONTIER agent who said she was sorry about what had happened but unsure how to proceed. I asked her to remove the charge as it was fraudulent, I had NEVER -- NOT in XXXX MONTHS - received anything from XXXX XXXX The agent said she would file a complaint to have the charge removed. XXXX XX/XX/XXXX, I reviewed my Barclay 's account online and the charge of {$37.00} from XXXX XXXX continues to be listed. I have never received any merchandise from this business. -This charge is THEFT. It is also abusive to treat good faith customers with such utter contempt and disregard for both their time and money. ** I have attached a screenshot of my transaction on my Barclay Frontier card current as of XX/XX/XXXX taken from Barclay Frontier website which shows that the charge of {$37.00} to XXXX XXXX has been added back to my account. The charge is dated XX/XX/XXXX and stands out from the other, current charges made in XXXX XXXX. My XXXX statement from Barclay Frontier shows that I was previously credited for this fraudulent charge, but fortunately I noticed that this fraudulent charge was added BACK to my account by Barclay Frontier in late XXXX. They never notified me, simply attempted to steal money/perpetrate fraud on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 986XX
Submitted Via: Web
Date Sent: 2023-01-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-02
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hi there, I am reaching out to you with great concern. I had a credit card with Barclays XXXX XXXX XXXX. I was enrolled in a third-party debt consolidation program where. They made payments to Barclay 's on my behalf but still reported me as delinquent. Although " XXXX, '' formerly " XXXX XXXX XXXX XXXX, '' signed an agreement with Barclays and agreed on the debt consolidation but still reported the account delinquent to all credit reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11234
Submitted Via: Web
Date Sent: 2023-01-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Barclays are harassing me by robocalling and hanging up upon answer. Violating tcpa laws as well. I did not consent to robocalls
Company Response: Company believes complaint caused principally by actions of third party outside the control or direction of the company
State: VA
Zip: 23236
Submitted Via: Web
Date Sent: 2023-01-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A