Date Received: 2023-01-08
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I received a letter in the mail that is clearly fraudulent. It looks like a scheme where it says I disputed something on my credit card as well as included what I ordered and they ask me to call and fax them more information to steal my identity and credit card information. The information provided in the letter is false and clearly a scam. I have included the letter, envelope and products that are said to be purchased by me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22202
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I paid the full balance XXXX and asked that the credit card company close the account as soon as the payment posted. They closed the account before the payment posted, resulting in the payment being returned by my bank and then they ask me for the same payment plus interest and fees, doubling the amount owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02138
Submitted Via: Web
Date Sent: 2023-01-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: XXXX Card Services XXXX XXXX XXXX XXXX, DE XXXX This account was included in my XXXX XXXX Bankruptcy ( Case # XXXX B ). Despite the stay order issued by the Bankruptcy Court, this creditor continues to call me, my ex-wife, my ex-father-in-law and my children. The latest collection action is coming from the XXXX XXXX XXXX using the telephone number ( XXXX ) XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14220
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: An old navy card I got a few years ago was used not by me. I have even misplaced this card. Charges were made in a different state even that I live in. I disputed and that was reported as accurate info so I owe for the purchases and late fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 448XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/2022, a check was mailed from my personal bank to XXXX Bank in the amount of {$4300.00} as payment on this account. My records indicate this check was cashed by XXXX Back on XX/XX/2022 ( see copy of check attached ) and posted to my account on the same day ( see enclosed statement ). During the period that my payment was in transit ( in the mail ), my account held by XXXX Bank was in transition to be handled/controlled/owned by Barclays. On XX/XX/2022, once the account was under the control of Barclays financial institution, the payment of {$4300.00} was reversed ( see the enclosed statement from Barclays ). I have repeatedly contacted and disputed this matter with Barclays since receiving my XX/XX/2022 statement. The payment of {$4300.00} has not been restored to my account and, interest has been accruing on this matter since the error occurred. I have attached two of the many letters ( which are similar and provide the same message ) stating that they are unable to handle the request after waiting approximately 40-60 days each time. They then instruct me to contact them again regarding the matter only to take me through the same process with the same result. Per the enclosed letter from Barclay, concerning the transition from XXXX to Barclay, payments made prior to XX/XX/2022 were to be mailed to XXXX. The payment in question was mailed prior to that date and was sent as instructed to XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-07
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I recently applied to the Barclays XXXX XXXX as I am traveling more with XXXX. I received a letter in the mail stating a thank you for applying, but they need additional information to process the request. What is needed is Drivers License front and back, social security card front and back, and utility bill. I have never in my life needed to send my social security card and am not comfortable with this. I feel discriminated. I have never ever had to submit any of these in my life of using credit cards. My credit is immaculate... They then want me to submit these copies via mail. Why do I have to go out of my way to mail these and pay for these expenses? Very unethical. I can email or attach copies, but to me this is going too far. I want a resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33446
Submitted Via: Web
Date Sent: 2023-01-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: After performing a minor audit I realized that on XX/XX/XXXX I was charged {$9700.00} by XXXX XXXX XXXX On XX/XX/XXXX I reached out to Barclays credit card to file a fraudulent claim with them for this fraud. After two weeks I received a letter from Barclay credit card stating that this was not a fraud. I then proceeded to call them again to refile my claim and was told that it was denied because Barclay credit card fraud department was unable to reach the merchant ( XXXX XXXX ) and because my account is in good standing this must not be a fraud, and that I should call them directly and ask them for a refund. As I explained to them when I originally filed my claim I have reached out to the merchant numerous times and I'm unable to reach anyone. I don't understand if the bank can't reach the merchant. How do they expect me to? When I explained this they told me there is nothing they can do for me to call the merchant. I am a senior citizen and don't always stay on top of my finances so I didn't catch this earlier. I am now staying more aware of my accounts but as a customer for this credit card I find it hard to believe they are protecting the Merchant and not their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77379
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I purchased XXXX airline tickets frontier airlines on XX/XX/2022 to travel to XXXX airport XXXX XXXX Florida to depart from XXXX on XX/XX/2022, hurricane ian hit and airport shut down for one week.i used my Barclay credit card, i got refind XXXX XXXX. Yet i was looking at my Barclay credit card statement XX/XX/2022 statement and i was charged XXXX from frontier i immediately called bank. As i never ever received any documents that i was going to be charged. They told me to write a letter, i sent certified, i was bounced back and forth, i called XXXX. Barclay bank does issue credit cards for airlines. BARCLAY BANK IS IN COLLUSION WITH FRONTIER. I want my XXXX refunded no one could fly, there was no electricity, the airport shutdown over one week. Im over 65 years ol. I didnt cancell. Please shut down barclay card and fine them. Frontier airlines are scammer, but when your bank cheats you its pretty bad.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19018
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: BARCLAYS BANK DELAWARE is violating my privacy right by reporting the account BARCLAYS BANK DELAWARE XXXX WITHOUT my consent. No consent is identity fraud. BARCLAYS BANK DELAWARE is violating the following codes : 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information 15 U.S. Code 6803 - Disclosure of institution privacy policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2023-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-06
Issue: Problem with a company's investigation into an existing issue
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I sent a letter via verified mail requesting that within 30 days I receive verification of my account with an original consumer contract containing my signature. In response I received bank statements.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 24502
Submitted Via: Web
Date Sent: 2023-01-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A