Date Received: 2022-12-28
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In mid XXXX, I got a letter in the mail that my card was shut with no explanation I tried calling but they wouldnt give me any answers. I have a great credit score and never missed any payments. Ive made this my go to card as I travel allot on XXXX XXXX and I dont think its fair they should just close my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10954
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-28
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Paid Barclays Banana Republic {$2400.00} XX/XX/2022 XXXX XXXX posted payment XX/XX/2022 I have mailed ( return receipt requested ) thru XXXX XXXX faxed, and discussed with Barclays reps proof of payment, providing the copy of the check, front and back. Check # XXXX cashed XX/XX/2022. On the back of check : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX BARCLAYS. XXXX Today XX/XX/2022 marks 3 months of dealing w/this My payment never credited.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22312
Submitted Via: Web
Date Sent: 2022-12-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Barclay took over credit from XXXX for the XXXX XXXX XXXX. Barclay issued a new card that I never activated ( ending in XXXX ). I received a bill for what they said was a balance transfer to that card. I pay all of my credit cards in full each month, and I have never done a balance transfer. After hours of trying to get this corrected/removed over the phone, they put the dispute into " investigation ''. They could never supply any documentation to support a " balance transfer '' done by me. On XX/XX/XXXX, Barclay confirmed in a letter to me that the fraud investigation had been completed, and they had determined that I was NOT responsible for the fraudulent activity. Then, they opened another account in my name ( ending on XXXX ) and transferred the previously disputed balance to it ( the balance they had already confirmed " fraudulent '' in writing ). Then, in another letter on XX/XX/XXXX, they claimed that the activity was valid because they did not receive the requested documentation to support my claim.????? Now, after another hour on the phone with them on XX/XX/XXXX, they are sending me statements ( period XX/XX/XXXX - XX/XX/XXXX ) with late fees and finance charges, and I must assume they are damaging my impeccable credit score in the process. This is despicable, and I do not know what to do or who to turn to for help/remedy. I read Barclay 's reviews on-line ( 1 out of 5 stars with over 400 reviews ), and many people are experiencing this same frustration.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29466
Submitted Via: Web
Date Sent: 2022-12-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: I have been a member with XXXX since XX/XX/XXXX they recently switched to Barclays during the summer of XXXX. I was giving a notification of 48 hours to deploy in XXXX in support of XXXX and XXXX conflict. When I reach my destination, I had no internet or phone access. I was not able to make payments and I didn't have access to the Barclays credit card at all. In XXXX if XXXX when I did get limited internet access, I checked my credit score to find out that Barclays reported 2 late payments. I paid the credit card off immediately. This situation was not on my control and is affecting my credit score and my ability to purchase a home. Service members should be protected while XXXX and serving their country. I sent Barclays a good will letter in XXXX when I returned from my XXXX along with a copy of my orders to try and resolve this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31313
Submitted Via: Web
Date Sent: 2022-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This complaint is regarding Jet Blue Barclays credit card and their inaccurate reporting of my account to the credit bureaus. I have submitted multiple complaints to XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. All of which have been changed to reflect 60 days late for XX/XX/XXXX, then gone to 30 days late, then gone back to 60 days late. None of the investigations are taking my submitted information and proof of payment into consideration to see this reporting is incorrect. My payments are due on the XXXX of every month. I paid XXXX payment on XX/XX/XXXX. Which was late but not 30 days late. Barclays still reported this to be 30 days late. I sent XXXX proof of my payment date along with proof of my payment from Barclays on the XXXX. I have also contacted Barclays credit card on XX/XX/XXXX and spoke with an account XXXX XXXX, who looked into my account and said ON A RECORDED LINE that the reporting was inaccurate and she was putting notes on the account to have the 60 day late reporting changed and sent to the bureaus as well as waive the late fees on the account. This was on XX/XX/XXXX and she stated that Barclays was to be reporting on the next day on XX/XX/XXXX. She also stated that she didn't know when the bureau will update the information but that Barclays was sending the corrections. I also asked her to send me a hard copy letter stating this information, sash said she was having this letter sent. I have waited for the next update of my credit report from XXXX and nothing was changed to reflect the new information. I called Barclays Bank on XX/XX/XXXX and spoke with XXXX ID # XXXX, who again reviewed my account and said she sees where the late fees where waived and a letter was sent but can not see what else was discussed. I asked to have the phone conversation pulled to confirm the conversation snd the promise I was given b XXXX on XX/XX/XXXX. She put me on hold to see if a manger could review the call. After a few minute wait she said she was told that she needed to put in a complaint request to have the call log pulled and reviewed. My complaint # is XXXX and I was told that a manager will call me back within 5-7 days. I went on my XXXX report again today and it is now again changed to reflect 60 days late for the month of XXXX of XXXX which changed from the previous 30 days late from the last investigation 10 days ago. This is a nightmare and there is no one to get ahold of at XXXX. The phone call just keeps going around and around with no way to get anyone on the phone. Barclays is giving me the run around and at the end of the day it is the consumer who is paying the prove for 7 years. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 125XX
Submitted Via: Web
Date Sent: 2022-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: XX/XX/2022 is a transaction on my credit statement from all school fundraising for XXXX. I called JetBlue Mastercard to report fraud I receive a credit but than on my next statement transaction was put back on my account. I called JetBlue again and was told they was going to send me all info regarding the transaction when I receive the paperwork all the information on there was incorrect wrong name and mailing address. I than called the school where it was to receive such items and the school was not aware of what I was talking to them about
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2022-12-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2022 I spoke over the phone to Customer Service Supervisor ID : XXXX at XXXX AM call ending at XXXX AM from overseas with a cost of {$0.00} p/m in regard to an alert received on my Credit Report stablishing that there was a late payment reported in the card # XXXX even though previously another customer service representative called me saying that I was late on my payment and later she agreed that there was nothing to worry about because I told her that my account was in autopayment and she agreed to it, she apologizes for the inconvenience. Customer Service XXXX, ID : XXXX after checking the system found that it was showing late payment due to a conversion occurred in their system on XX/XX/2022 among others previously which did not change my automatic payment status, this person advised me to wright a letter to reverse or correct this information to the Credit Bureaus and to request a refund for the late fee charged back on XX/XX/2022. Please be advised that when their mistakenly reported this late payment to the Credit Bureaus my score drop over XXXX points approximately depending on the bureaus which is causing me to wait for you correction to keep doing business. Later I sent XXXX letters to the the department in charge to correct this errors and they replyed back to me saying that they are right causing me a halt in the process of using my credit, XXXX credit card cancel cancel on my for this fico drop.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33991
Submitted Via: Web
Date Sent: 2023-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-26
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I use a Banana RepublicXXXX credit card supported by Barclays. I have XXXX dollars in reward. On XX/XX/2022, I made a purchase of XXXX USD at XXXX XXXX XXXX XXXX XXXX, FL. I was not able to redeem my rewards for the purchase. I had requested both Barclays and Banana Republic to resolve this by making the adjustment in my statement. The Banana Republic offered to give more rewards, but I have refused to accept that offer, I would rather prefer, the redemption of the reward and adjustment in my statement.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29488
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/2022 a check in the amount of {$4100.00} was sent to Barclay Bank Delaware in XXXX. At that time, I owed {$4000.00} on the card. The check cleared the bank on XX/XX/2022 and was cashed by Barclay. I placed calls to them on XX/XX/2022, XX/XX/2022 and again on XX/XX/2022. My online credit card account was not showing the amount applied to my account. After multiple departments and wrong information, I was told to send in a copy of the cashed checked with the Barclay endorsement via email. I sent it on XX/XX/2022 attn : XXXX XXXX at XXXX # XXXX to the email XXXX. I have called every Friday since and they keep telling me they have not yet found my cashed payment and continue to charge me late fees and interest charges. They also continue to report me to the credit bureau as a delinquent account. I have called XX/XX/2022, XX/XX/2022, XX/XX/2022, XX/XX/2022 and XX/XX/2022 for updates. As of today, XX/XX/2022, the representative said they did not have the email I sent and I should make additional payments. I am begging for help resolving this matter. I have all the correspondence I have sent to them, emails and the cashed check. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 15317
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-12-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I applied for this credit card to receive {$200.00} cash back after spending {$500.00} in the first XXXX XXXX. They did not send me a billing statement at the end of the XXXX. This is a brand new card or I would know when it was due to be paid. ( in addition, I was out of commission a XXXX XXXX XXXX XXXX XXXX XXXX XXXX, so I really didn't notice how much time went by since I first used the card ) I only found out when I went to use it and my purchase was declined. I immediately, after completing my purchase with another card, called the number on the back of the credit card. I believe this was XX/XX/XXXX. It was an automated number and after finally getting it to transfer me to a live person I was disconnected. Not once, but XXXX times I tried to speak to someone. Next, I tried the social media way of getting their attention. They responded and said to message them. I did and they said they forwarded my complaint to the appropriate department. I have XXXX confidence in that promise and it has been a XXXX already with no word. I did find out they sent the bill to my email account. I do not have a working computer, my wi-fi is abysmal, and I rarely even look at my email anyway. Especially if I seemingly have no reason to. So, now the payment is late. I refuse to pay a late fee because they can't be bothered spending XXXX cents on a stamp, also, I want my {$200.00} sign on bonus. I have approximately an XXXX XXXX XXXX and I am extremely concerned this company is going to destroy it. When this is resolved you can be assured this card will be cut up and never be doing business with them again. I have plenty of other credit cards to use that don't give me such problems and no debt. I mean, who doesn't mail you a bill? Especially a card solicited to a senior age group. I can't help but think this is a banking scam. Thank you in advance for your help in resolving this problem.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11967
Submitted Via: Web
Date Sent: 2022-12-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A