Date Received: 2024-01-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I got a text from XXXX saying a package failed to get delivered, and they needed my address so they could attempt to deliver it again. They also asked for a {$.00} charge to redeliver it, so I entered my debit card info and address. I found out shortly after this was a phishing scam that was going around so I quickly froze my bank accounts and after a few days it seemed to be fine/ pass over. Then on XX/XX/XXXX I get a call in the afternoon from XXXX, which before picking up I googled and saw Bank of Americas fraud hotline. Given the scam from the XXXX and this being the official fraud hotline I quickly picked up to ensure my bank was safe. I would later find out this was scammers spoofing a phone number to appear to be Bank of America. While on the phone with my bank they informed me there were charges of {$500.00} and {$250.00} in California and Texas, which I denied as Ive been in Massachusetts. They told me no problem as theyd dispute these charges, at this point I was paranoid and wanted to do anything to prevent any issues, especially given I recently lost my job. This is why I failed to see the suspicious next steps I went through. I was informed by them that an XXXX XXXX was opened in my name by the scammers and we needed to do something to cancel it. They gave me a temporary new password for my apple account and Bank of America account in order to prevent the scammers from having anymore access to my account. I should also mention during this whole process I was sharing my phone screen with them via a virtual call. Looking back on it this was suspicious but at the time I just figured they must do this for older folks who dont know tech as well. Shortly after changing my passwords my phone suddenly pops up XXXX XXXX XXXX and shortly after my phone completely shuts off. Upon turning it back on its been factory reset : vanilla wallpaper, default apps, no photos etc. In addition my XXXX card is completely missing, I can not make any phone calls, texts, anything. Because XXXX not able to get texts I cant login to anything anymore because my phone is used for XXXX via texts, and I cant access XXXX authenticator. Thankfully calling XXXX XXXX XXXX helped me get my XXXX back but to this day my XXXX account is still completely locked out and I have no access to it. Part of the process of getting my account secured according to the " Scammers '' on the phone was to open an XXXX XXXX myself in order to sort of " XXXX '' the " Scammers ''. I was anxious and concerned about my funds so I complied immediately and followed their instructions to open an XXXX XXXX on my phone, filling out the application process and putting a large sum of money on the card. I did all of this under the impression it was Bank of America on the phone trying to help me get my account secured, otherwise I would have never applied for this XXXX XXXX. As soon as I could I went to a local branch and presented all this information, together the agent and I submitted a claim for fraud to have my money refunded / dispute the transaction. I was informed today, XX/XX/24, that my claim has been denied and the money will not be refunded. I have requested documents from Bank of America that they used for their decision and am waiting for said documents in the mail currently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02130
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX we sent an ACH fi le through our bank XXXX XXXX XXXXXXXX XXXX to another company bank and were given bank information to a bank account held at Bank of America. Our bank sent the ACH and XXXX received an email alert that the account was fraudulent the VP at XXXX XXXXXXXX XXXX XXXX XXXX Consumer Complaint Confirmation | Federal Reserve Consumer XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX made several channels to stop payment, ACH reversal, and processing another debiting the Bank of America 's fraudulent account and found the funds were not available. We contacted BofA 's Regulatory Complaints & Resolution Specialist and were told we would get the full amount of {$130000.00} in our account due to the negligence Bank of America had with the fraudulent account that was opened with their bank. In XXXX we received a partial payment of {$20000.00} and have since sent multiple emails & phone calls leaving voicemails to XXXX XXXX at XXXX asking when the {$110000.00} left would be deposited.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 52404
Submitted Via: Web
Date Sent: 2024-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I am a college student urgently reporting the closure of my Bank of America ( BOA ) account in XX/XX/, with no clear reason provided. Despite three months of review, the representative mentioned that BOA closed my case and sent out all the checks. However, the reality is that the majority of my funds are still under review. This discrepancy raises concerns about misinformation from customer service. I kindly request your intervention to expedite the return of my funds and address the misleading information provided, as it has added to my financial distress.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank of America decided to close my account today, XX/XX/XXXX for no reason, no explanation, no info requested, no attempt to communicate with me the owner in case they noticed something uncommon.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 300XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I am seeking assistance in resolving an issue with unauthorized charges on my Bank of America Visa credit card Account # XXXX XXXX XXXX XXXX. Despite my multiple efforts over several months to resolve this matter directly with the bank, I have encountered challenges and would appreciate your guidance. Summary of the Issue : Unauthorized Charges from XXXX XXXX : I discovered recurring unauthorized charges on my Bank of America Visa credit card from XXXX XXXX, amounting to {$130.00} per month. I even contacted XXXX XXXX about these and they had no record of my buying anything from them, I turned those documents to the Bank of America as proof but they still neglected to stop those charges. Bank of America 's Lack of Resolution : Despite my continued efforts and formal letters supported by clear evidence from XXXX XXXX confirming the unauthorized nature of these charges, B of A still didn't stop those charges, until XX/XX/2024. Ongoing Concerns : Even after disputing the charges and continuous communication, I noted that Bank of America allowed another charge from XXXX XXXX, which raises concerns about their internal processes. Requested Assistance : Reversal of Unauthorized Charges : I kindly request your assistance in ensuring that Bank of America promptly reverses all unauthorized charges from XXXX XXXX on my account, totaling {$4100.00}, along with any associated interest charges. XXXX on XXXX : As a consumer, I am uncertain about the steps to take in resolving this matter. I would appreciate any guidance or recommendations you could provide to facilitate a fair and timely resolution. Documentation Attached : Copies of statements showing the charges. Email correspondence from XXXX XXXX confirming no record of ownership or authorization for the charges. Your intervention can help bring a fair and amicable resolution to this situation. Your support in guiding me through the necessary steps and facilitating communication with Bank of America would be greatly appreciated. Thank you for your time and attention to this matter. I look forward to your guidance in resolving this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: I received a {$130000.00} wire transfer to my Bank of America account from XXXX XXXXk, XXXX bank is claiming that their client did not send the funds. Now theyve put my entire business on hold for ( 90 days ) I had to pay my supplier with other funds as well as my employees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33018
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I request recondieration from Bank of America about the payment terms they have provided in response to XXXX. I planned to work with Bank of America when I get details that they promised as part of the CFPB case XXXX. Even though I didnt see a postal mail in USPS informed delivery website, I received a letter on XX/XX/XXXX from Bank of America XXXX So I am responding them about this and I am expecting reduced interest rate and payment amount so that I can pay off the debt without much financial burden considering his living expenses. I am unable to afford interest rate provided in the terms as well as payment per month. I left a feedback before receiving the letter on XX/XX/XXXX in CFPB case indicating I didnt receive a secure message or communication. I apologize for the same. As per the letter the principal amount is XXXX + fees XXXX + interest XXXX + purchase XXXX - payments XXXX = XXXX The interest amount calculated on principal is {$5100.00} for 36 month term loan. The interest charged is approximately 12 % per year for 3 years. I request the interest rate that is less than 10 % and payment term of at least 5 years. I think this will result in an approximate monthly payment around {$330.00}. Please consider my request. I am providing the letter received for reference.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Bank of America is not complying with the Fair Credit Billing Act in terms of representing its customers who file chargebacks based on billing errors, dissatisfactory services, and misrepresented products on their Bank of America credit cards. I have multiple examples to prove this. Bank of America does not take chargeback claims seriously in comparison to other major card issuers. Bank of America uses many tactics to offset its lawful responsibility to handle chargebacks seriously. A few of these tactics are to not acknowledging documentation they receive from their consumers ( I.e they ask for supporting evidence, and then never acknowledge receiving the evidence ) or putting undue onerous on the consumer to provide documentation when they have reasonable means to capture this information on their own from a merchant ( i.e, double charged in a restaurant, lost the receipt, and they would not pursue the claim ). Bank of America is likely doing this to reduce its internal expenses in administering the chargeback process on behalf of its customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 282XX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Re : Delinquency Notice / Civil Action Notice USPS TRACKING XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( FACTS ) This notice is to inform you that you are well over 90 to 120 days late on this outstanding balance that you know you owe the consumer in the amount of such credit that should have been released on this account as well as the attached completed record officially signed off on by the Department of Veterans Affairs as well as your banking or financial policies in requesting any consumer to complete such Form 4506-C and VA Form XX/XX/219 XXXX. Policies and procedures and applicable laws, regulations, and statutes are critical, we have asked for your legal counsel of record direct contact information as it is required before addressing this in a court of law. We have been overly patient with you and to this date, you have not returned any outstanding debt that you owe and should be in your files or system. At this point, we have exhausted all our administrative responsibilities and remedies, and all Consumer Financial Protection Bureau notes and records will be used. You have shown unprofessional service and conduct by doing what you have done here which has triggered others to fall suit without your supportive records. Now turn over your legal counsel of record, name, address, and phone number through the Consumer Financial Protection Bureaus Portal so that I can have it with all your responses on this site. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023 there was a letter sent via Certified mail and Accepted by Bank of America. The letter clearly stated that there was a revocation of security interest on deposit accounts that I have with Bank of America. On XX/XX/2023 Bank of America Unlawfully took funds in the amount of {$6400.00} from My business ( XXXX XXXX XXXX ) Deposit account despite acknowledging their security interest on all deposit accounts was revoked. This unlawful practice is unacceptable and needs to be corrected as soon as possible. My Promissory note for the credit cards issued by Bank of America is a security and Bank of America is committing securities fraud by not registering them with the SEC. Also, as the investor, I am deeply concerned about the failure to honor my monthly redemptions from the debt securities issued. Additionally, the closure of my cards, which I do not agree with, compounds my dissatisfaction. Your unlawful acts will be addressed with the SEC and a complaint will be filed along with an investigation to be initiated. Return the {$6400.00} to my account right away and do not ever take it upon yourself to take funds out of my account unlawfully again. Your security interest was revoked!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2024-01-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A