Date Received: 2023-04-14
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: For the second time within one month, someone was able to open a banking account under my name in Bank of America. The bank has done nothing to stop people from fraudulently opening accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: I have a mortgage account with Bank of America, bank of errors. I am trying to close my escrow account since early XXXX. In the past, under the name of " account analysis '' they made terrible mistakes on the escrow amount which led to much higher escrow payments over the years. Funds added to escrow are ignored/overlooked or outgoing insurance payments are counted multiple times causing the escrow payment go bigger and bigger each year. In previous years, I have spent hours on the phone to correct some of the mistakes this bank did. It's has been a terrible experience. Their customer service is awful. Recently, I have been trying to close my escrow account as I had enough of their mistakes. I have called Bank of America 8 times between mid XXXX and mid XXXX. Each call, I received a different story from the customer representative. It's impossible to close an escrow account through their phone lines and there is NO other way that it could be done. I want to CLOSE this escrow account immediately. I don't want to be subjected to their erroneous banking practices and manage my own finances. It's really difficult to explain why this bank exists. It's like cancer. Government MUST look at their awful customer service practices and take action!!! As I see it, this bank shouldn't be allowed to operate on many levels but the irony is it's one of the biggest bank in USA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78729
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: A check was stolen from a friend of mine, originally written for XXXX USD. The person who took the check changed the name of who the check was written for. Changed the written amount section to XXXX. It was very clear by the check image that these changes were made. 14 hours after the check was deposited i got a text message from BOA, stating they were suspect of fraudulent activity. I reply yes and immediacy call the bank on XX/XX/23. The deposit was initiated on XX/XX/23. I spoke to someone at the bank and they indicated " yes, the check is clearly modified and Id have my money back in 2 days. On XX/XX/23 I call again and the person says they don't see the fraud claim and Id know from 60-90 days. I said that was unacceptable and let me speak to your superior. He come back and says yes, we will take care of this and you'll have your money back in two days. That does not happen so I call again on XX/XX/23 and this person indicates BOA will review and make a determination by XX/XX/23. I know how clearing houses work with banks, I cant access all of my funds when I deposit a check from another bank into BOA for sometimes 7+plus days. I am shocked the depositor accepted the check in its condition. I speculate that someone at BOA failed to file this complaint correctly. BOA has not even sent me a message on my " case '' following XX/XX/23.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32751
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I applied for a mortgage with Bank Of America. They were doing underwriting. Ten days before closing, they requested me to switch the property 's occupancy from primary to investment so that Bank of America could raise the interest rate and fee. I provided them with the fact that I have to live on that property as my primary home because my current home will be given to my older brothers, my parents, and my grandma to live. My family will relocate to America soon, and they will have nowhere to stay, but the Bank of America has forced me to change the facts because they know that the seller will not extend the closing date for me to look for a different lender. Bank of America has placed us in a situation where we have no other option. I would like to request the CFBP to investigate bank of America, as they have been using this tactic to exploit mortgagees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85395
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, XXXX XXXX the administrator of the estate account of her stepmother, XXXX XXXX was removed by the Circuit Court of XXXX XXXX, Probate Division. As a result I was appointed the new administrator in the same month. The former administrator was also removed as power of attorney for her father XXXX XXXX in XXXX of XXXX My attorney wrote a letter to Bank of America in XXXX and included the necessary documentation informing them of the change and outlined the steps that needed to be taken. He also visited the bank in person three times in an attempt to resolve the issue. The appropriate documents were given the the branch manager. He was told someone would get back to him. As of XX/XX/XXXX no one has responded. In addition my attorney was told that no one at the branch could help him. He was giving an XXXX # to call and was then told that the banker misinformed him. We have been given the run-around regarding a time sensitive issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60617
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: In 2019 their was a system error with a Bank of America atm at one of there branches, the problem being that the atm took my money with out completing the deposit so as i contacted the bank they filed a dispute in which the Bank of America associate filed for the savings instead of the checking causing the bank to charge me a fee in which they eventually charged off and now is preventing me from getting a debit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21133
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I received the evidence ( s ) { attached dated XX/XX/XXXX no letter just " papers '' no explanation simply vague production along with that final line on page two ( 2 ) and the contradicting statements made all over that page including Account History [ up to ] XXXX - but wait the next payment date is XX/XX/XXXX there is a whole lot is unaccounted for therein } necessary to the proving of my allegations, alleged for some period of time now, against Bank of America [ BAC ] related to improper servicing, misapplication of funds, misrepresentations of terms, I will be mailing the first three ( 3 ) pages [ my response ] dated XX/XX/ ( of NEVER AGAIN 's ) out by postage prepaid 1st class US Mail on the XXXX of XXXX. The company has asserted in the ongoing complaint XXXX that " it needs more time '' or that " it's response is in progress ''. Again I represent and assert that is absurd the company is acting and has acted in Bad Faith in each and every instance I have alleged, and the proof has now been procured and is so attached hereto.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 320XX
Submitted Via: Web
Date Sent: 2023-05-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America received a garnishment request from The State of NC Department of Revenue for {$1500.00}. The request was dated XX/XX/XXXX! BofA placed a hold on all of my accounts ( XXXX accounts ) on XXXX. When the hold was placed only 3 of my 5 accounts had funds available ( {$53.00} ; {$0.00} and {$450.00} ) which was withheld. BofA then placed a {$1000.00} hold for the remaining amount of the garnishment on each my accounts. This caused each of my accounts to be negative- {$1000.00} ( - {$5200.00} total amount negative across all 5 accounts ). On XX/XX/XXXX I had direct deposits from my employer totaling {$2700.00} credit my account. I have been receiving these direct deposit for over 3 years and have never had issues with them being returned. I called the bank to see when the remainder of my funds would be released because there was more than enough funds to cover the entire garnishment order from The State of NC and was ultimately told that it could take 10 days for the hold to be removed. I asked several times if I could speak with someone in the legal department and was told they didnt take calls. I then asked to speak with a supervisor who told me that it could take 10 days for my funds to be released as the bank had a legal order they had to follow because they had to chase me down for money and I dont pay my bills. The supervisor acknowledged that BofA was knowingly and willingly withholding more funds that what was requested on the garnishment but that it was a process that needed to be followed for the hold to be released. I asked if the process could be done today and was told no. It does not sit well with me that BofA will uphold their duty legally with The State of NC but not uphold the legal duty they have with me as a consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29732
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, we paid {$3200.00} for an outboard motor which we never received. We tried calling merchant, but he never answered our calls. On XX/XX/XXXX, we filed a fraud dispute and was advised to cancel that card and get a new card. Which we did. Our dispute was denied in XXXX. I called to see why. They said I had to file a billing dispute. So, during that phone call, I filed a billing dispute. We hadnt heard anything from the credit card company, so I called to inquire. Apparently the dispute I filed on the phone in XXXX was never recorded. I was told to do it again, as I did on that phone call. On XX/XX/XXXX, I called again and was told to fax in the receipt and explain the situation again. So, I faxed them all the info on XX/XX/XXXX. I called every week after I had sent the fax, and was told its in progress. Today, XX/XX/XXXX, I called and found out it was denied again because the time frame ran out. I have done my due diligence following through on this claim. I have made it a point to call consistently. {$3200.00} is a lot of money. We use our credit cards with the understanding that they are there to protect the consumer from things like this. It was the credit card company that let the time frame run out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: XX/XX/23 I discovered an error in my escrow and insurance on my mortgage statement. Bank of America taking out extra funds for escrow/insurance each month. My insurance is $ XXXX yearly. My insurance is {$120.00} monthly. My mortgage statement shows I have been paying {$200.00} monthly for insurance. This property has been TAX EXEMPT for over 10 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 36265
Submitted Via: Web
Date Sent: 2023-04-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A