Date Received: 2023-04-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I already setup an auto payment for my Bank of America credit card and it has been correctly paying my statement balance. However, the bank stopped and removed automatic pay method without notifying me. That causes a late payment fee and interest charged in XXXX 2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07650
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Good morning, I start this new complaint because I have not receive a response from the bank nor the CFPB in over a month. I have already made two complaints before with the following number : XXXX XXXX. Last response XXXX still working on the issue. XXXX XXXX. Last XXXX XXXX still working on the issue. Both Complaints are for the same case, The Bank permitted XXXX Transfers to go thru which I did not authorized. This person took almost all my savings in just 10 days. I also have made a complaint with the information a gather of those transactions to the FBI, so they can look out this persons. I really would appreciate you help with my case and request to the Bank all the information which I have ask directly but they had not answer to me. Once again XXXX thanks you for all your good work, and will be specting a promt positive response. Regards, XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: My monthly car payment with Bank of America is {$1400.00}. Since taking out the loan in XXXX of XXXX, I have made all of my payments and have never been over 30 days past due. On XX/XX/XXXX, I noticed thatI had an outstanding fees of {$230.00} on my statement and called to inquire why this was. Bank of America informed me that I was charged " late fees '' on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I requested that my due date be changed to reflect the days I've been making my payments and Bank of America honored the request by making my due date the XXXX of every month which will prevent late fees in the future. I requested that the bank waive {$230.00} in late fees as a one time courtesy given the fact that I have never requested a fee reversal in the past, that I have never been more than 30 days late, and that I changed my due date to prevent this from happening in the future. The bank was only willing to reverse fees charged on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX for {$89.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19061
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I keep receiving emails from Bank of America regarding a new checking and savings account being opened under my name. I have called two times to close these accounts. But it continues to happen. I would like Bank of America to take action and not allow these accounts to be opened online. I am worried something fraud will result from these instances.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08901
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Trouble using the card
Subissue: Problem with a check written from your prepaid card account
Consumer Complaint: Bank of America owes me 2 checks and I want them sent out to me immediately I do not have 90 days notice v waited 3 years to get this resolved then when it is resolution telling me my lost checks were cashed all of a sudden and it took them a year to give me this information now they want an additional 90 days my bills are due past due as well and I am asking for a temporary credit to my account for the inconvenience so I can meet my dead line on the XXXX XXXX yiu have all documents I sent over which is why my claim was honored in my favor I am requesting credit until resolved for the lord and misleading information as well as for the losses and Bank of America admitting fault for these issues as well as my funds missing iv spent to many years on this its very devastating I need to keep my property stable so Im gone need a credit to my account or check expedited to me please
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48207
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: A couple of months ago I submitted a complaint to CFPB, regarding unauthorized transactions from my Bank of America account. Bank of America responded to my complaint XX/XX/2023. Their response was to call the number ( XXXX ) XXXX XXXX extension XXXX, which belongs to resolution specialist, XXXX XXXX XXXX Since, XX/XX/2023, I have been calling everyday to obtain Bank of America 's response. However I haven't received any call back from XXXX XXXX or Bank of America in general. It has been more than a month since my complaint was closed and I have NOT received any call, voicemail, email or mail. I have called XXXX XXXX numerous times. After calling CFPB customer service, I was advised to submit a complaint. As any other customer I except clear communication with Bank of America.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: Someone called me claiming to be from Bank of America fraud prevention and said that a credit line was open in my name and someone was using XXXX to transfer money out and that I needed to go to my XXXX XXXX linked to my XXXX XXXX to enter some codes to block these transfers. I called XXXX and disconnected XXXX from my XXXX XXXX. The person calleing and claiming to represent BOA kept calling back from the phone number : ( XXXX ) XXXX. They said I needed to call XXXX at : XXXX. I reported the case to the FTC as possible identity theft. The FTC identity theft case # is : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Received a fraud block on my card cleared block using my mobile app. Account got restricted again I had to call Bank of America agent who answered was rude and condescending. Agent sent me verification link which I passed agent sent me a OTP which then began to argue with me how the code I was sent was not the code he sent me. Not sure how the agent id going to tell me what code I got as a text message informed agent this was the code I got agent continued to argue and become condescending going back and forth with me told me dont get an attitude. I didnt have an attitude I was frustrated at this point but was not being rude or having attitude agent continued to go back and forth and make comments on the phone agent would laugh on the phone and smirk asked for supervisor agent said he wound up clearing account agent finally got supervisor on the phone supervisor was 10x worse then the agent. Supervisor said youre XXXX because you cant verify your identity? Excuse me? Not sure who he thought he was talking to but I let him know sure wasnt me. Supervisor began to get an attitude as well supervisor then placed a hard restriction on my account out of spite and vindictiveness to prevent me from using my card because he didnt like my attitude and what I had to say which caused me to not be able to pay bills with my account. Called again got another supervisor who was floored and appalled at what I had to experience she saw what the supervisor did and agreed he was out of line. Asked Bank of America to have someone call me from corporate they never did they ignored me they had people call me from customer service who was useless and not who I needed to talk to. Bank of America refused to accept responsibility for what they did, instead covered up what happened and brushed it off. No research was completed or investigations done on the issue. No compensation provided which should be.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89011
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I would like to remind Bank of America that, as a victim of identity theft, I have the right to dispute any account created using my personal information. I have filled an FTC affidavit in early XXXX and sent it to the CFPB, who subsequently sent it to Bank of America. I have been out of the country since XX/XX/2023 and, upon my return, I received multiple mails from Bank of America asking me for a copy of the FTC report. By declining my claim, Bank of America is denying me my rights under the Fair Credit Act. I would like to remind Bank of America that they have a copy of the FTC report, which the CFPB sent them, and request that they reconsider my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92614
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: on XXXX XXXX XXXX i was scammed by asking to wire {$35000.00} from my XXXX XXXX account to a Bank of America N.A. NY account, i asked XXXX XXXX to recall the funds they did and after several attempts Bank of America did not respond XXXX XXXXave up ( Bank voucher is attached ). i am a victim of a XXXX XXXX XXXX where i was to invest into a crypto trading platform named XXXX for short term trades which was a bogus website i end up sending {$140000.00} in total {$35000.00} was sent in form of a wire transfer and the rest by sending in form of cryptos, thru XXXX and XXXX i was also asked by email ( XXXX ) by the same people to pay for taxes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A