Date Received: 2023-04-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/XXXX Bank of America had frozen my business account and personal account. I reached out to closer department. She explained to me my account was closed due to a third party checks being deposited into my personal account and not my business account.. I explained that the funds were deposited into the wrong account and and it shouldve had my name on the check as well as my business name. The Response was I needed to call sender to request funds back, until then it will be in a holding account. XX/XX/XXXX XXXX, from Closer department. Im requesting for my funds to be returned to me. {$10000.00}. Also while my account was frozen Bank of America allowed for funds to leave my account without my consent a month after my account was frozen. I would like for {$680.00} be also refunded to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90804
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Opening an account
Subissue: Confusing or missing disclosures
Consumer Complaint: At XXXX XXXX on Friday XX/XX/2023 I received several emails from Bank of America, asking me to verify my email, stating that my online application is in progress for a SafeBalance Banking account and then another email that it was approved. The confirmation number for this account is : XXXX. I called Bank of American at XXXX on Friday XX/XX/2023 and spoke with XXXX from the Fraud Department and explained everything to her. I told that I received these emails about an account opening, stated that email had my maiden name and not my married name. I then provided her with my address and full name. She confirmed that there is no account under my name. I did tell that I have a Bank of America Credit Card ( which I hold with my husband. My husband had opened it and later added me to the credit card account )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38002
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, there were multiple fraudulent charges made with my Bank of America debit card. I was notified by the bank that there were suspicious charges and asked to verify if them. At that time, I saw an initial charge of {$1400.00}, followed by multiple other charges ranging from XXXX down to {$330.00}, totaling just under {$4000.00}. I spoke to an agent that verified only XXXX of the fraudulent charges and then refused to verify the others. I was told I needed to go to a bank branch if I had other concerns and that she could not help me with anything else. This conversation was supposed to be recorded by Bank of America, as well as the several other calls that followed over the next months. I went to the bank and was told they could not help me other than connecting me by phone to their remote fraud department. When I spoke to the agent over the phone, she asked me to report any other charges that I did not recognize at that time. I had a printed list of transactions and I highlighted those I did not recognize, notably the largest transaction of {$1400.00}. There were several other transactions that were processing and I was told I had to wait until they were done processing to claim them. I was also told they were going to fall off, which most of them did. I do share the account with my husband and accidentally identified a few charges that belonged to him. About a week later, I received notice that the claim was denied because some of the charges claimed, were made by my husbands debit card. I was advised to request to reopen the claim by writing a letter and specifying that the transaction I am reporting was the {$1400.00} charge. That was on XX/XX/XXXX. Today is XX/XX/XXXX and I have still not received my money. I have been given multiple updates by calling and none of them have actually been congruent. I made an additional visit to the bank and sat with an agent while on speaker phone with a fraud specialist and was told that they were about to write it off and we should be expecting to see our funds in 10 days. That was on XX/XX/XXXX. I made another call today and I was told that they are still waiting on the merchant to respond, but that they have not so far, and likely will not. I was told it was unlikely I will receive my money back. Please help us to get our money back from Bank of America. Thank you for your help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33543
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am beyond sick of Bank of America. I have had soo many issues with this bank and the latest is extreme long holds on checks. They continue to do this and I'm a preferred rewards member ( 27 years ) but they treat me terribly. They have no rhyme or reason or a clear explanation why they hold your hard earned checks for 10 to 12 days. Absolutely ridiculous how can you pay your bills with type of relationship. BofA is fraud scary and suspicious of every move you make. I don't want to have a relationship with a bank like this. They are very spooky and they transfer that over to me ( a customer ) as if I'm scammy or doing shady business. They once held a business check for 12 days a few months ago and I said I would never trust them again. But I went on ahead and deposited my real estate broker commission check and the teller never indicated a hold. Then I saw an email saying they are holding the check until XX/XX/XXXX. This is horrible because I have to pay my mortgage today or I'll have a 30 day late on my credit report. I was counting on this money to catch up on my bills. So now! 'm scrambling to see what I can do. BofA has created this pressure on me worrying about paying my bills. I spoke to the check maker and the funds have cleared their account and the funds are more than good. BofA still refuses to release my funds or any of my funds. XXXX bank has a glaring difference in philosophy, they give you a portion of your check deposited immediately and the balance the next morning. This is with business or personal accounts. I need this check hold released immediately so I can pay my bills. If I receive a 30 day late on my credit report due to BofA over reaction, I will never forgive them. I worked 4 months to earn that commission check and I deserve my funds right now. I made a grave error depositing this check into a BofA checking account. Please release the funds!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90713
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under a43.ok open end consumer credit plan as late for ar purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33881
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/23, i notice this morning i was missing XXXX in maintance fees. I call Boa four times. All four times i was either hung up on or lie to. Long story short, i was told that i gad to have ONE DIRECT DEPOSIT OF XXXX OR GREATER IN ORDER TO AVOID ANY MAINTANCE FEES. I WAS TOLD THAT I NEVER HAD A DIRECT DEPOSIT OF XXXX OR GREATER. WELL EITHER MY ACCOUNT WAS NEVER LOOK AT OR WAS LIED TO. REASON WHY I AM STATING THIS IS, ON XXXX I RECIEVE A DIRECT DEPOSIT OF XXXX. AND SO MANY XXXX. WHICH MEANS I SHOULD NEVER HAVE BEEN CHARGE THIS FEE AT ALL. THIS IS THE SECOND TIME THIS HAS HAPPEN
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: Folks, I am in XXXX XXXX. I was living and working in the US quite a while ago and had some monies in Bank of America. I was always able to log in via internet and see my account and check the balance. In XX/XX/2022 the debit card issued to me expired and I duly requested another card to be sent to me. I had always made sure that my contact details were updated. No new card was sent out and no contact was made. The bank 's 2 factor authentication made it impossible for me to access my account from XXXX simply because I did not have a US mobile and BofA could not accept international mobile numbers. I was told by BofA that I needed a XXXX USB cryptographic key to be able to access my account and to be able to make wire transfers. I was forced against my will to actually purchase a USB key ( for XXXX ) so that I can regain access to internet banking. Once I had access, I tried making a wire transfer through internet banking with the assistance of BofA staff. That transaction was then cancelled by BofA. I have since tried to communicate and make a phone appointment but all I got was empty promises of contact. I can not access my money of {$5300.00} nor can I close my account. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XXXX XXXX Banking account was fraudulently opened in my name, using my address and SSN ; however, alternate phone and email information was used. As account was being opened ( XX/XX/XXXX ), I emailed XXXX and XXXX and informed the company that these accounts were being opened fraudulently. My first statement was received in XXXX and I contacted Bank of America to notify them of the fraud and close the account. I completed a FACT Act Request Form and requested copies of account opening documents. These documents were received and confirmed as of XX/XX/XXXX. The account, which has a positive balance of {$170.00} was closed by Bak of America on XX/XX/XXXX with notification sent to me dated XX/XX/XXXX. I have made multiple calls to Bank of America Credit Fraud Unit and Legal Order Processing and have had no success in compelling the bank to provide me with copies of these documents for which I have the right to receive. Most recently, employees have encouraged me to seek counsel and direct inquiries to Bank of America Legal Order Processing and Case Resolution Operations ( or XXXX ) as they can see that I have completed the necessary information but they are unable to compel other departments to comply. All that I ask is for Bank of America to comply with the FACT Act and provide the account opening information to which I am entitled. I am seeking regulatory intervention so that I can avoid the cost of legal representation, which is a last resort.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29016
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Two Bank of America employees filed a false report to Adult Protective Services. When their claims were unfounded, they maliciously closed my account before I could. This may affect my ability to open another account elsewhere.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76108
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-28
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This is in response to complaint XXXX. You are reporting the late payment for the wrong month, and this should be removed immediately. Your incorrect reporting has caused extreme hardship. You stated that there was a carrying balance from XXXX, and that everything was paid in XXXX so why is there a late payment reporting in XXXX instead of XXXX? It is recommended that data furnishers follow the XXXX guidance when they furnish consumer credit information to the three credit bureaus, and it is very clear that Bank of America has failed to do so. I may sue you in any qualified state or federal court, including small claims court in my area. While I prefer not to litigate, I will use the courts as needed to enforce my rights under then FCRA. As Im sure you are aware, each violation of the Fair Credit Reporting Act allows damages of {$1000.00} should this matter end up in court. If you fail to remove this inaccurate information, I will take legal action to protect my credit rating and myself. I will fully exercise my right under the Fair Credit Reporting Act. I look forward to an uneventful resolution of this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A