Date Received: 2023-04-29
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Consumer Financial Protection Bureau XXXX XXXXXXXX XXXX XXXX XXXXXXXX, Iowa XXXX Dear Sir/Madam, I am writing to bring to your attention the unfair business checking account fees that have been accumulated in my account. I have been a loyal customer of Bank of America for several years and have always maintained a good relationship with the bank. However, over the past few months, I have noticed that my checking account has been charged with numerous fees that I was not aware of. These fees have been accumulating without any prior notification or explanation from the bank, which has caused me great concern and frustration. I have tried to contact the bank to get an explanation for these fees, but I have not received any satisfactory response. I believe that I have been taken advantage of, and I want the money back that has been charged to my account unfairly. I am writing to you, the Consumer Financial Protection Bureau, in the hope that you can help me resolve this issue. I urge you to investigate this matter and take appropriate action against the bank to ensure that no other customers are subjected to such unfair business practices. I have attached copies of my account statements showing the fees that have been charged to my account without my knowledge or consent. I hope that you will take immediate action to help me recover my money and prevent this from happening to other customers in the future. Thank you for your attention to this matter. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 13021
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Bank of America has denied my claim against a company called XXXX. They offer a land acquisition course and the ability to submit and partner with them on residential development land acquisitions. The problem occurred when I went through the courses and researched and submitted a land deal and was finally told almost a month later after several inquiries with the company as to whether they had received and reviewed my submission that they don't do deals in California. When I signed up the company knew that I was in California. I have been in XXXX XXXX for over 20 years and don't take investments into furthering education courses lightly. I know that these investments in education can produce great results as far as a return on your investment by gaining valuable knowledge. However, to be casually told after little to no response during the month after the submission that they don't want to work with California deals was shocking and stressful. The course cost {$15000.00}. XXXXwo transactions, one for {$9900.00} on XX/XX/2022 and one for {$5000.00} on XX/XX/2022. BofA has a dispute dept that closes each day at XXXX EST. You are only allowed to fax in proof of your claim, which I did. You are not allowed to speak or email directly with the dispute department ever. You can only call a Customer Support number which then will send notes over to the dispute department. BofA said that they denied my claim because the company provided the services that I signed up for and they closed my claim twice and now have marked it as resolved. This is no where near solved and the company didn't provide the services that I signed up for. I have been a customer with BofA for over 30 years and there is no protection and very little investigation into this claim on my behalf by BofA. $ XXXX is not chump change. It's significant and my investment of time and money has been completely disregarded and dismissed very casually.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94531
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XXXX : received email that Bank of America Advantage SafeBalance Banking Account # : XXXX was approved and opened. I never requested this account. XXXX : noticed monthly fees being charged to the account that I didnt open. After numerous phone calls BoA said they would refund the fees and close the account. Someone called back and said another department had to close the account. I called the other department and got transferred around some more, finally got someone to say they would close the account. Confirmed the account was opened with my social security number and a previous home address from XXXX. The account is still open today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97212
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX shows incorrect reporting of a Bank Of America account on their reports which is frequently overlimit and delinquent. I don't own that account. I have raised dispute many times and every time they say their evaluation find that account belongs to me. I tried to reach BOA too many times and they say they don't see that account on my SSN. Please refer XXXX report XXXX for BOA account with $ XXXX.they are not sharing full account number to check with BOA and with full account number BOA is not able to help or locate the account. It's been going on since 2020 and I am following up and raising the concern but it's not addressed. It has caused lot of negative impact on my score and the impact is still on.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60169
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Dear CFPB Staff, I am writing to file a complaint against the Bank of America 's unfair treatment in handling my refund issue. I returned the item but did not receive the refund. The bank rejected my claim on the grounds of exceeding the investigation time. That is one {$290.00} transaction! I believe that the bank 's handling of this matter was unfair, and they did not take my refund issue seriously. Let me detailed describe this issue : On XX/XX/2022, I purchased two scarves on XXXX for {$290.00} each, but I returned both orders through XXXX on XX/XX/XXXX ( I still have the receipt of XXXX ). On XX/XX/XXXX, I received a refund for one order, but the other refund was still missing. After several inquiries with XXXX customer service, I was told that it might take up to two months to process my refund. I forgot about this matter due to my busy schedule until XXXX, when I discovered that I could no longer access my XXXX account. After communicating with XXXX customer service, they acknowledged receiving my return but said they couldn't issue a refund because my account was on hold. They advised me to contact Bank of America to resolve the refund issue. I contacted Bank of America and initiated a dispute on the bill. However, I had hard time with selecting transactions. These two {$290.00} transactions are the same amount but the one is on XXXX, the another one is on XXXX. I do not know which one is already refunded, which one is not since the order with no refund was placed 20 minutes before the one with refund. Therefore, I dispute the earlier transaction on XXXX. After uploading all the evidence document, In XXXX, the bank informed me that my dispute was successful, but in XXXX, I found out that the refund for the other order was still missing. Upon verification, the banker told me I might disputed the wrong bill, that is so weird because I placed that order earlier but Why is the billing date of that order is one day later than the second order after pending? So I started a new dispute. However, after investigating for a month, the bank rejected my claim on the grounds of exceeding the investigation time. I believe that the bank 's handling of this matter was unfair, and they did not take my refund issue seriously, instead of rejecting my claim on the grounds of exceeding the investigation time. First, it is your responsibility to help customer to get their money back. The bank can not deny the claim by exceeding the investigation time. Second, could Bank of America explain that my first order was placed XXXX minutes earlier than the next one, but why is the billing date of this order one day later than the later one, which resulting in I select the wrong transaction at the first time? I request Bank of America to refund me the {$290.00} payment, as I have returned the goods and hold a return certificate. I appreciate your attention to this matter and hope for a prompt resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19121
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Bank of America agreed to remove a delinquent/late on my account. They told me to reach out to XXXX to have it removed. XXXX told me to reach out to the Consumer Financial Protection Bureau. The delinquent/late was for a secured credit card for the amount of {$5.00}. Used the card in error. Never received a billing statement. Caused my credit score to drop XXXX points.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60623
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-30
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: Under the Fair Credit Reporting Act ( FCRA ), accounts that are more than 7 years old and have been closed or charged off should no longer be reported on your credit report. The accounts reported by Bank of America and XXXX XXXX are in violation of 15 U.S. Code 1681c - Requirements relating to information contained in consumer reports. The information is reported on XXXX, XXXX, and XXXX and is adversely affecting my credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11236
Submitted Via: Web
Date Sent: 2023-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/23 Amount XXXX atm withdrawal at a gas station in area that I have never gone to. closed card and received new one. XX/XX/23 Amount XXXX atm withdrawal at nail salon on same block, also I never have gone to this establishment. XX/XX/23 Amount XXXX atm withdrawal at same gas station that I do not use Closed card again changed pin at this time. XX/XX/23 Amount XXXX atm withdrawal at pizza place in same block as other 3 charges. Closed my checking account on XX/XX/23 Bank of America is denying all claims essentially saying I gave my card to someone which I did not do. What recourse do I have? They will be withdrawing all monies from my account soon, a total of XXXX!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Bank of America XXXX XXXX XXXX This card doesn't provide any option to receive statement via mail nor email. It doesn't provide any option to set up automatic payment. It doesn't provide any option to receive notification on balance due or late fee in any form. The only way one knows how much is due or if there is a fee is by logging in the website to check monthly. Bank of America obviously have all the above options set up for their other products. This isn't a technology issue. What credit card wouldn't want to give consumers an option to automatically pay them except those who want to get late fees and interest hoping consumers won't notice there is balance due. The only reason the XXXX XXXX XXXX is set up this way is to set consumers up for late fees Bank of America can collect. This practice is predatory. Late fee of {$35.00} charged on XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Last night I received a report from a credit monitoring service that I maintain, that said I had a hard inquiry made to my credit report and it cuased my credit score to take a dip. I am alerted when this happens as I like to maintain excellent credit and want to be on watch for fraud, identity theft and other issues. An organization by the name of " XXXX XXXX XXXXXXXX '' made an inquiry on XXXX XXXX XXXX. I did not apply for credit with this bank. Its lists an address of XXXX XXXX XXXX XXXX XXXX, ND XXXX. I have disputed this on my experian account but it is concerning. That was followed up by an email to my email account this morning claiming that I opened a credit card. It said : " Congratulations, XXXX, on your new credit card! You have been approved. To get the most out of your card, enroll in online banking or download the XXXXXXXX XXXX Mobile App. The app lets you move money around effortlessly, lock and unlock cards, pay all your bills with one secure password, and so much more. You can even bank by voice or text with the XXXX XXXX XXXX Assistant. Download our app today. XXXX on the XXXX XXXX, Get it on XXXX XXXX About your new card : Your card will arrive by mail in about 7 days. Be sure to activate it that will boost your cards credit line to {$2000.00}. If you requested a balance transfer, youll receive a letter with information about your request. Thank you for choosing XXXXXXXX XXXX '' When I tried to call the number foXXXX XXXX XXXX it asked me for the last four digits of my social security number so I hung up. When I looked at my credit file it appears that yesterday someone also tried to open a credit account with Bank of America, also on XXXX XXXX XXXX. That was another hard credit inquiry. That address is XXXX XXXX XXXX XXXX XXXX TX XXXX. I am disputing this one as well on experian. I XXXX " XXXX XXXX XXXX as I had never heard about them and found out that after a five year investigation your organization ( which is how I learned of the existence of this organization ) fined them millions of dollars for making unsolicitaed/unapproved hard credit inquiries and opening credit facilities on unsuspecting consumers. I guess they are at it again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 147XX
Submitted Via: Web
Date Sent: 2023-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A