Date Received: 2023-04-27
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XX/XX/2023 XXXX pm, a Bank of America XXXX XXXX Banking Account that ended with XXXX was opened successfully without my knowledge and consent. XX/XX/2023, subsequently, a new online profile was established, a change of contact request and an Online banking password reset were made successfully. XX/XX/2023 subsequently, I called BofA Fraud Dept and was given a claim with XXXX. XX/XX/2023 XXXX, I received email alerts that my user ID was looked up, contact info was updated and password was reset. XX/XX/2023, following the event above, I called BoA Fraud dept and removed the foreign contact info from my account. XX/XX/2023 XXXX, again, another Bank of America XXXX XXXX banking Account that ended with XXXX was opened successfully without my knowledge and consent. new online profile was established and contact info was updated. XX/XX/2023 following the event above, I called BofA Dept and was given a claim w case XXXX. Have not heard any feedback since.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45040
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened my first business checking account with Bank of America in XX/XX/XXXX. My business is Web Design company. In XXXX of XXXX, I went to XXXX for a family emergency. During my visit on XX/XX/XXXX, I received a - {$800000.00} in my account and had no idea what was going on so I called Bank of America regarding this. They said it is due to chargebacks they have received and they have put a hold on the account while they review my account. When I came back at the end of XXXX, I received a letter in the mail stating As of XX/XX/XXXX, " We've made the decision to close your deposit account '' and told me what I can not do with the account. On XX/XX/XXXX, I received another letter saying They have closed my business checking account with {$6700.00} in it. I called customer service regarding the funds and they said I would receive it in 10 business days. A couple weeks later, I received another letter stating on XX/XX/XXXX, they will be reviewing the transactions and I should call their department for any questions regarding this matter. It's been almost 6 months now, I have not been informed about the funds in my account or when I will be receiving it. Every month, I keep calling them or going to the branch for updates and seeing if there is a way for me to help them resolve this issue to receive the funds as soon as possible. During the time I have called, they have said that a different upper department is handling the issue and I would have to wait for them to finish their investigations. They also indicated there was a {$500.00} overdraw in the account which I or any branch managers have not seen. I have requested a statement and not even the statement includes any amount about this. Since XX/XX/XXXX - XX/XX/XXXX, I have received letters " requesting reimbursements for the checks returned to them unpaid after deposited it '' which I have. These chargebacks are mostly back from XXXX. They have been a total of {$2500.00} and I have paid back every XXXX to the bank on time. On XX/XX/XXXX, I spoke to a supervisor, XXXX, about this issue. I have told him it has been more than 6 months since you guys stated you will close my account. My last real update was XX/XX/XXXX and no one can give me any updates, when I will receive my funds, or let me know if I can help them in any way to move this process faster. I also stated him, no one, especially me, can not run a business without any funds. I have fulfilled the customers orders with my own funds which includes paying for software, employees, etc. I did feel like XXXX did take my concerns seriously and wrote an email/message to them, the upper department, regarding this issue. XXXX also stated I should receive an update that following Friday, XX/XX/XXXX. Since that day, there has not been any updates on the funds or from the upper department, I have not been able to speak to XXXX or any supervisors, and my business has been on pause/hold since then. I can not continue my business like this if BANK OF AMERICA is going to hold my funds. My business has been on hold since this occurred. All I want is my money that I earned. On XX/XX/XXXX, XXXX XXXX told me they are verifying the funds, but since that day I can not get a XXXX UPDATE from any department. They answered all the useless complaint except the main big one and that is " WHERE IS MY MONEY?! '' They constantly try to avoid answering my question about where my money is. They constantly transfer me to 3 departments back to back and no one can give me an update on where my money is. Bank of America have the worst customer service in the world. They have a total of {$6700.00} and NO ONE can give me an update. They did not try to call me back, email or anything to give me an update on this. This is how annoying this bank is. The main complaint is the most important one and that is that BANK OF AMERICA has {$6700.00} of MY money which they have not refunded any amount to me! MY ACCOUNT HAS BEEN CLOSED FOR PAST YEAR. They and the previous complaint stated said they will send a check after the time of account closure. It's been more 12 MONTHS and I still haven't received any UPDATES OR CHECKS for the amount. They CANT even update what is being verified, the amount, or ANYTHING. THEY STOLE MY MONEY AND KEEP MAKING EXCUSES NOT TO RELEASE MY MONEY. BANK OF AMERICA avoided to answer that question. I WANT MY MONEY AND I WANT IT NOW! On XX/XX/XXXX, I received a response back with an update on this matter after 7 MONTHS LATER. XXXX XXXX has informed me in writing that my checking account ( of {$6700.00} ) & saving account ( of {$150.00} ) has been closed already which I've known since XX/XX/XXXX. I've also received " returned items notice '' of {$2900.00} which was paid from my owe personal money of {$2000.00}. There has been total of {$6800.00} on hold from Bank Of America and they constantly CANT tell me where's my money is, which funds has been verified, or any sort of information EXCEPT that I need to reimburse them for the money when they're HOLDING {$6800.00} of MY MONEY. I've been requesting for updates since XXXX of XXXX and I'm sick of tired of their XXXX that this is an internal investigation and they cant provide details of MY MONEY THEY STOLEN. XXXX has stated, " In the enclose Hold Harmless Notice, The remaining balance in the accounts will not be returned to you. '' The Hold Harmless Notice that I received, it also states, " AT THIS TIME, any remaining balance wont be returned to you. WE'VE ( Bank of America have ) frozen the funds WHILE we REVIEW the transactions and VALIDATE the source of funds. '' As I stated multiple times in these cases AND on the phone calls ( which are RECORDED by Bank of America ), I like to get an UPDATE of MY FUNDS and I NEVER can get XXXX. On XXXX of XXXX, When I spoke to XXXX XXXX in a recorded line, she has said there's a chance I can still receive MY FUNDS after a period. XXXX XXXX also informed me that this is being reviewed by their internal team and can NOT release the information about these verification to the ACCOUNT OWNER ...? I CAN'T EVEN GET A UPDATE OF MY FUNDS WHEN IT'S MY MINE!?!? DUE TO THIS, the only choice I have is to complaint on here so the upper departments CAN ACTUALLY DO THEIR JOB ... As of right now, NO SOLUTION has come out this, but THREATS FROM BANK OF AMERICA. They threaten to ruin MINE & MY BUSINESS REPUATATION by reporting my account to XXXX, XXXX and XXXX XXXX XXXX XXXX XXXX which BOTH COMPANIES HAVE NO RECORDS OF THIS ... BANK OF AMERICA has NOT provided any documentation of the work that was being done, proof of validation/claims of this sort, etc. BANK OF AMERICA HAS BEEN LYING & AVOIDING TO ANSWER MY QUESTIONS! I WANT MY MONEY & I WANT IT NOW!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60107
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I opened my first business checking account with Bank of America in XX/XX/XXXX. My business is XXXX XXXX company. In XXXX of XXXX, I went to XXXX for a family emergency. During my visit on XX/XX/XXXX, I received a - {$800000.00} in my account and had no idea what was going on so I called Bank of America regarding this. They said it is due to chargebacks they have received and they have put a hold on the account while they review my account. When I came back at the end of XXXX, I received a letter in the mail stating As of XX/XX/XXXX, " We've made the decision to close your deposit account '' and told me what I can not do with the account. On XX/XX/XXXX, I received another letter saying They have closed my business saving account with {$150.00} in it. I called customer service regarding the funds and they said I would receive it in 10 business days. A couple weeks later, I received another letter stating on XX/XX/XXXX, they will be reviewing the transactions and I should call their department for any questions regarding this matter. It's been almost 6 months now, I have not been informed about the funds in my account or when I will be receiving it. Every month, I keep calling them or going to the branch for updates and seeing if there is a way for me to help them resolve this issue to receive the funds as soon as possible. During the time I have called, they have said that a different upper department is handling the issue and I would have to wait for them to finish their investigations. They also indicated there was a {$500.00} overdraw in the account which I or any branch managers have not seen. I have requested a statement and not even the statement includes any amount about this. Since XX/XX/XXXX - XX/XX/XXXX, I have received letters " requesting reimbursements for the checks returned to them unpaid after deposited it '' which I have. These chargebacks are mostly back from XXXX. They have been a total of {$2500.00} and I have paid back every XXXX to the bank on time. On XX/XX/XXXX, I spoke to a supervisor, XXXX, about this issue. I have told him it has been more than 6 months since you guys stated you will close my account. My last real update was XX/XX/XXXX and no one can give me any updates, when I will receive my funds, or let me know if I can help them in any way to move this process faster. I also stated him, no one, especially me, can not run a business without any funds. I have fulfilled the customers orders with my own funds which includes paying for software, employees, etc. I did feel like XXXX did take my concerns seriously and wrote an email/message to them, the upper department, regarding this issue. XXXX also stated I should receive an update that following Friday, XX/XX/XXXX. Since that day, there has not been any updates on the funds or from the upper department, I have not been able to speak to XXXX or any supervisors, and my business has been on pause/hold since then. I can not continue my business like this if BANK OF AMERICA is going to hold my funds. My business has been on hold since this occurred. All I want is my money that I earned. On XX/XX/XXXX, XXXX XXXX told me they are verifying the funds, but since that day I can not get a XXXX UPDATE from any department. They answered all the useless complaint except the main big one and that is " WHERE IS MY MONEY?! '' They constantly try to avoid answering my question about where my money is. They constantly transfer me to 3 departments back to back and no one can give me an update on where my money is. Bank of America have the worst customer service in the world. They have a total of {$150.00} and NO ONE can give me an update. They did not try to call me back, email or anything to give me an update on this. This is how annoying this bank is. The main complaint is the most important one and that is that BANK OF AMERICA has {$150.00} of MY money which they have not refunded any amount to me! MY ACCOUNT HAS BEEN CLOSED FOR PAST YEAR. They and the previous complaint stated said they will send a check after the time of account closure. It's been more 12 MONTHS and I still haven't received any UPDATES OR CHECKS for the amount. They CANT even update what is being verified, the amount, or ANYTHING. THEY STOLE MY MONEY AND KEEP MAKING EXCUSES NOT TO RELEASE MY MONEY. BANK OF AMERICA avoided to answer that question. I WANT MY MONEY AND I WANT IT NOW! On XX/XX/XXXX, I received a response back with an update on this matter after 7 MONTHS LATER. XXXX XXXX has informed me in writing that my checking account ( of {$6700.00} ) & saving account ( of {$150.00} ) has been closed already which I've known since XX/XX/XXXX. I've also received " returned items notice '' of {$2900.00} which was paid from my owe personal money of {$2000.00}. There has been total of {$6800.00} on hold from Bank Of America and they constantly CANT tell me where's my money is, which funds has been verified, or any sort of information EXCEPT that I need to reimburse them for the money when they're HOLDING {$6800.00} of MY MONEY. I've been requesting for updates since XXXX of XXXX and I'm sick of tired of their XXXX that this is an internal investigation and they cant provide details of MY MONEY THEY STOLEN. XXXX has stated, " In the enclose Hold Harmless Notice, The remaining balance in the accounts will not be returned to you. '' The Hold Harmless Notice that I received, it also states, " AT THIS TIME, any remaining balance wont be returned to you. WE'VE ( Bank of America have ) frozen the funds WHILE we REVIEW the transactions and VALIDATE the source of funds. '' As I stated multiple times in these cases AND on the phone calls ( which are RECORDED by Bank of America ), I like to get an UPDATE of MY FUNDS and I NEVER can get one. On XXXX of XXXX, When I spoke to XXXX XXXX in a recorded line, she has said there's a chance I can still receive MY FUNDS after a period. XXXX XXXX also informed me that this is being reviewed by their internal team and can NOT release the information about these verification to the ACCOUNT OWNER ...? I CAN'T EVEN GET A UPDATE OF MY FUNDS WHEN IT'S MY MINE!?!? DUE TO THIS, the only choice I have is to complaint on here so the upper departments CAN ACTUALLY DO THEIR JOB ... As of right now, NO SOLUTION has come out this, but THREATS FROM BANK OF AMERICA. They threaten to ruin MINE & MY BUSINESS REPUATATION by reporting my account to XXXX, XXXX and XXXX XXXX XXXXXXXX XXXX XXXX which BOTH COMPANIES HAVE NO RECORDS OF THIS ... BANK OF AMERICA has not provided any documentation of the work that was being done, proof of validation/claims of this sort, etc which NOW I'm requesting also. BANK OF AMERICA HAS BEEN LYING & AVOIDING TO ANSWER MY QUESTIONS! I WANT MY MONEY & I WANT IT NOW!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60107
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: XX/XX/XXXX - I mistakenly paid the Bank of America Card {$4400.00} instead of the vendor I had intended. XX/XX/XXXX -I called BOA and asked them to return the money to my account. I was told 'no problem, I've got you! ' XX/XX/XXXX -No money was transfered. Frequent checks to app to see my bank account did not receive the money. I was unable to pay the intended vendor fully. XXXX - no money was transferred. I called and was told they would escalate it to a manager. I was told 'It will take 2 weeks to transfer it to you " XXXX - No escalation evident after call. XX/XX/XXXX - No escalation or return of money. Person on phone waid I should send a fax copy of my bank statement to BOA so they can confirm the initial transfer. Around this time I received a letter dated XX/XX/XXXX stating they were looking into this. XX/XX/XXXX - Sent fax with my bank account info showing initial transfer. It is now 4 weeks with no resolution. Around this time I received a letter saying the money was 'transferred back to my account. ' Frequent checks on my bank account showed no transfer. XX/XX/XXXX - after frequent calls to BOA, I could not get my problem escalated to be a level where it could be solved. No return of money yet. I was now was told ' the transfer back to my account was complete '. That the date of transfer back to my account is allegedly XX/XX/XXXX. I was told a 30 business day waiting period was initiated on XX/XX/XXXX - 30 days after my first request. I was not given the info they required at that time. XX/XX/XXXX - Calls to my personal bank indicated there was no money waiting to be transferred into my account. Every call takes over an hour- the screening robo answering service is difficult to get through to a person. No person is able to assist and solve this problem. XX/XX/XXXX - My bank- XXXX XXXX- has initiated an investigation and may reinstate my account while waiting for the BOA. BOA has offered no assistance to shephard this issue through the system. I feel my money has been stolen. I don't know where it is.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20910
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: 1st complaint XX/XX/2022, numerous requests for help. My accounts were taken over by the same person on XX/XX/2022! BoA FINALLY decided to refund the funds stolen from my checking & savings accounts but cant connect the dots that the XXXX XXXX XXXX XXXX to himself is the SAME perpetrator that stole from my other XXXX accounts. Now they want ME to pay the bill!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76502
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: XX/XX/23 Attempted to make a phone payment while in the hospital. The first digit of the account number was not recorded properly and the payment did not go through. After a number of phone calls with Mastercard. I thought the issue was resolved. However, again in XXXX the same error occurred and my account was closed. After another series of phone calls Mastercard admitted there was an error and reinstated my account issuing new card with the same account number and an apology. On XX/XX/XXXX made my usual phone payment and followed up with my bank in order to ensure that the payment actually went through. After 2 days, when the payment had still not been debited I called Mastercard on XXXX and notified the representative that the payment might have been misapplied again. The representative assured me that she saw that the payment was made. I insisted that I felt there was a problem and, just to be certain that I didn't miss a payment, I had her take a new payment for a slightly different amount so as to be able to track it. That payment was properly debited within 2 days. On XX/XX/XXXX I received notice that the first payment had not gone through and my account had been closed again. I called and spent almost 2 hours on the phone with 2 different representatives ( XXXX in California and XXXX in Florida ) and was informed that there was no way that my account could be reopened. They admitted that it was likely that the automatic phone payment system still had the wrong account number but now I would have to reapply for a new account and I no longer qualified. This in spite of the fact that my account had been quickly reopened with an apology less than a month earlier. In addition I fear that my credit rating has now been negatively affected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53217
Submitted Via: Web
Date Sent: 2023-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Good evening, My sister, XXXX XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX. As she did not have a will, I ( XXXX XXXX XXXX XXXX began the process of becoming her XXXX. Immediately I contacted Bank of America for both her XXXX account and her line of credit. At Bank of America request I forwarded her XXXX certificate for confirmation of her XXXX. I also shared that I had retained a lawyer and was starting the process to become XXXX of her XXXX ( which in XX/XX/XXXX I became ). In talking with Bank of America, I was advised to keep my account representative up to date on progress of becoming XXXX. I made it clear that the family would pay the line of credit that we knew existing, although Bank of America would not disclose to me the amount. I shared that communications needed to come to me as the house mailbox was no longer being monitored. Every XXXX weeks, I would call be told that I can't access information but on a recorded line they captured and recorded the conversation which was a status of me becoming XXXX of my sisters XXXX After XXXX months of not receiving any documentation confirming my calls, I found a way to access my sisters mailbox and it was full of communications from Bank of America. I immediately called and asked why this documentation had not been sent to me at the address I provided and received answers ranging from I don't know to you aren't XXXX yet. Additionally, some of the mail was requesting information I had already sent. Nonetheless, I responded to each communication either via mail or fax. None the less, I immediately got caught up on all paperwork and submitted both via mail and through fax. In addition, I began to send checks ( XXXX XXXX XXXX XXXX XXXX XXXX ) to Bank of America, hoping that it would show intent to pay off the owed amount. In XX/XX/XXXX, I began to get communications reporting that the house was going to go into XXXX However, Bank of America knew that my court date was XX/XX/XXXX and they would not give me any information on how to pay off the account. On XX/XX/XXXX, XXXX XXXX XXXX lied in a XXXX Declaration where she said Bank of America had tried with due diligence to contact the borrower in order to assess their financial situation and to explore options. My XXXX XXXX could not in the moment raise the funds needed to pay off the amount owed, so I went ahead and paid the amount in full just to eliminate any fear of XXXX This complaint is a written expression of my dissatisfaction in Bank of America 's wrong doing. I believe what my family experienced was in the lines of predatory lending, where we were threatened with XXXX and had to endure disrespect even though we were honest and candid throughout the process. I have opened a complaint with Bank of America ( # XXXX ) as I can't believe that in such a time a financial institution could do such wrong doing to a XXXX family XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95648
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I currently bank with Bank of America. On XX/XX/XXXX my phone and wallet were stolen. On the morning of XX/XX/XXXX I called to inform the bank to freeze all accounts due to this. On XX/XX/XXXX, I received notification that roughly {$24000.00} worth of fraud had occurred on my account. Since then, I have filed 7 different claims, all which 1 has been resolved. Claim # XXXX was denied in the amount of {$7000.00}. This money was sent via XXXX to an unauthorized account that I have no prior relationship with. I have requested multiple times for the documentation used to come to this conclusion, and have yet to receive a response. I also have been given 4 different fax numbers and now 3 emails to send the police report, phone logs, and countless information/documentation too, all of which I have been told has not been received. I would like to add that I used a Bank of America Banking center to do all my faxes. I was able to open this claim back up, and now am at the mercy of Bank of America because I keep getting told different things.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76107
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: XXXX XXXX sent me an offer for 0 % interest rate for balance transfers. So I opened an account on the offer code sent to me via mail. I once account was open I used the balance transfer of {$10000.00} from my Bank America account to XXXX account. That was XX/XX/XXXX, that the balance transfer was confirmed by XXXX. Weeks go by Bank of America reflects no reduction of the transfer amount of {$10000.00}. I call XXXX and they stated they sent the funds to Bank of America. XXXX instructs me to call Bank of America as the issue is on their side. I call and Bank of America says no they did not receive the funds to call XXXX. Call XXXX back and told the funds are sent and will hit my Bank of America account in a day or two. I wait a week nothing. I called both banks several times including XX/XX/XXXX when Bank of America agent states they see the {$10000.00} funds disputed and unsure why and what. But then not shown in transactions. She was confused and sent me to the transfer department directly. Transfer department says no nothing there and no dispute to go to XXXX bank. Got nowhere with either bank then. Called again a day later and told by XXXX to verify the account I do so and mention it was several times. Person at XXXX says the issue is the wrong account info given. Total lie but ok as it was verified several times prior in phone calls to XXXX. I call on XX/XX/XXXX to both banks and get nowhere. I am told by XXXX here is the tracer number bank America can look it up and XXXX sees it and verify funds went to BOA. Tracer # XXXX. I was asked XXXX XXXX for a confirmation of funds transferred and was told it will take 24-48 hours for that department to send me the record receipt of funds transferred. After asking twice for that confirmation on XX/XX/XXXX I got an email from XXXX that stated transfer was successful but dated XX/XX/XXXX. Having that tracer number and my customer ID XXXX. I call the banks both again and told by Bank of America they opened a dispute case on this and I would hear back regarding this situation. I have not and it is nearing a month now. I have been stuck in limbo since XX/XX/XXXX showing a credit card debit doubled what it is. My credit score fell XXXX points due to all this. I am in the process of purchasing a motorcycle and this has directly impacted me and me monetarily at this point. Neither bank will help and both tell me to go to the other bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 932XX
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-27
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I opted out of XXXX XXXX products and services XX/XX/2022 and yet they are still reporting false information. Then throwing the buck on Bank of America. BOFA claims they did not report such incidents to them now having verified through a previous banking transaction it has been confirmed that they are still reporting false information. When speaking to them them about it I was laughed at and denied a higher tier request. You guys have peoples lives in your hands its not funny at and should be handled accordingly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A