Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: Dispute of Negative Credit Score Due to Late Payment Dear Sir/Madam, I hope this letter finds you well. I am writing to formally dispute a negative credit score entry on my credit report, specifically related to a late payment that occurred due to a technical issue. I kindly request your assistance in investigating and rectifying this matter. Account Information : Creditor : Bank of America Date of Late Payment : XXXX Explanation of the Situation : On the date, I encountered an unexpected technical issue that caused a delay in the processing of my payment to Bank of America I have been a responsible and punctual customer with an otherwise exemplary payment history, as can be seen from my credit report. However, due to this isolated incident, my credit score has been negatively impacted. Resolution Attempts : Upon realizing the issue, I immediately contacted the customer support department of Bank of America to explain the situation and rectify the matter. They acknowledged the technical glitch and expressed their apologies for any inconvenience caused. Furthermore, they assured me that the late payment would be adjusted, and the negative impact on my credit score would be reversed. However, despite their assurance, I noticed that the negative entry remains on my credit report. Supporting Documentation : To support my claim, I have attached copies of relevant documents, including correspondence with Bank of America regarding the technical issue and their promise to rectify the situation. Additionally, I have included any other relevant documentation related to my account and payment history. Request for Investigation and Correction : I kindly request that you conduct a thorough investigation into this matter and make the necessary corrections to my credit report. As an individual committed to maintaining a strong credit history, this negative entry inaccurately reflects my financial responsibility. I trust in the integrity of your bureau to rectify any errors and ensure the accuracy of my credit report. Conclusion : I would appreciate your prompt attention to this matter and a timely response regarding the progress of the investigation. Please inform me of the steps taken and provide an estimated timeline for the resolution. If additional information is required from my end, please do not hesitate to contact me. Thank you for your understanding and cooperation. I look forward to a swift resolution of this dispute. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: The following accounts and their respective creditors are in direct violation of the FRCA laws put in place to protect me as a consumer in this country. I have contacted by phone, and mail addressing my concerns regarding these fraudulent accounts formed as a direct result of identity theft, and there was no response or solution given as far as rectifying my issues is concerned. Please see below the accounts/creditors referenced above. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America Acct XXXX. : XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Below are the following US Code violations these entities have committed. 16 CFR 681.1 ( 2 ) ( iv ) 16 CFR 660.4 ( b ) ( i ) 16 CFR 660.4 ( b ) ( iii ) 16 CFR 660.4 ( d ) ( 1 ) 16 CFR 660.4 ( e ) ( 1 ) 16 CFR 660.4 ( e ) ( 2 ) 16 CFR 660.4 ( e ) ( 3 ) 16 CFR 660.4 ( e ) ( 4 ) 15 USC 1681 ( i ) ( 7 ) states that the consumer reporting agency shall provide to a consumer a description referred to in paragraph by not later than 15 days after receiving a request from the consumer for that description. 15 USC 1681 ( i ) ( 8 ) states that the deletion of the information should also come within 3 business days, and 15 USC 1681 ( i ) ( 8 ) ( a ) states that I must be informed by telephone of the deletion, which would show this bank is in direct violation. As Ive yet to be contacted via phone by any of these entities and they continue to report fraudulent accounts to my consumer file. According to the Fair Credit Reporting Act, Section 609 ( a ) ( 1 ) ( A ), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. Otherwise anyone paying for your reporting services could fax, mail or email in a fraudulent account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30339
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On XX/XX/XXXXXXXX XXXX XXXX XXXX I was selling a treadmill that I longer needed because I was moving, on XXXX XXXX. I then get a message from someone saying they wanted to buy it and that they are very interested because they are moving to the state that I was in so that it would be better for that person to buy it here. This buyer then tells me she can send me a cashiers check for the item, I agree because I didnt think anything of the person buying, at the time this person gave me their phone number and agreed to meet up with me the weekend of them picking up the item. I received check, everything was fine until it came to depositing, turns out check was fraud. The bank that I banked with at that time closed my account completely did not try to help me at all, I can not bank with no financial center, I cant open a debit or credit card account, this is very upsetting to me Im not sure what to do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89120
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I see a hard inquiry on my XXXX credit report from Bank of America. Then I received a letter from them saying they discuss this with me because I applied for a Balance Assist loan from Bank of America. I told that I made a mistake, I did see that this process would put a had inquiry on my credit report until I selected Apply. I was doing this on my phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95820
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank Of America refuses has unlawfully frozen my account for over a week now as punishment for filing an unauthorized charge claims, refused to let me close it, have access to my funds and as of today I am being told that the account has been officially closed even though ALL claims are still in the process of investigation and all access to my account information and all opportunity to recieve pertinent information regarding my open dispute claims and possibly help in the investigation has been denied. No provisional credits have been applied to be within the XXXX business days. They are not compliant with Reg E, Reg Z, or any type of error resolution process. Upon reading information on the CFPB site this seems to be a CONSISTANT issue with Bank Of America and are constantly unlawfully freezing peoples accounts and violating their consumer protection rights, which is probably why they have been fined by the CFPB for nearly XXXX XXXX dollars recently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 980XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Upon reviewing my personal credit report, I noticed accounts that I do not own were opened in my name. I noticed fraudulent accounts and inquiries that I did not authorize on my credit report and it is preventing me from receiving credit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XX/XX/XXXX I received a letter from Bank of America stating that I was denied for a credit card. I have never nor would ever apply for any Bank of America Products. The inquiry hit my XXXX report which I have disputed as fraud and I have placed a fraud alert and froze my accounts with all there credit bureaus. I believe someone has used my information illegally as my personal information has been compromised by hacks to companies. The latest being XXXX where every single personal detail was stolen online, SSN, email, passwords, addresses. I have disputed this inquiry and am making this fraud and identity theft report to help ensure the safety of my financial and physical existence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/2023, through a credit report, I found out that my down payment of approximately {$14000.00} was misapplied to my loan. It was supposed to be paid forward as 39 months of payments, but was applied incorrectly. Bank of America, without any communication whatsoever charged off my account and marked 6 months of payments as being " late, '' when it was their error to begin with. This caused my credit score to drop around XXXX points, which is detrimental as I am trying to apply for a home rental. I am becoming extremely livid with the sluggish pace of the " resolution, '' which has take over a month to even UPDATE the charge-off reversal status. It's been in limbo for OVER A MONTH without official reversal even though it's supposedly been " approved. '' Every representative I speak to acknowledges that it's Bank of America 's error, but the issue at hand is not being taken nearly as seriously as it should be, nor is action being taken quickly enough. I'm teetering on the line of whether to seek legal recourse for the issue because of how greatly they've royally screwed up my excellent credit and put me at risk of having my car potentially REPOSSESSED for incorrectly charging-off my auto loan and not even informing me that there was an issue with how the original representative supposedly " fixed '' my initial issue. Oh yeah, that's right they screwed it up TWICE, and the second time didn't notify me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30041
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Dear Cfpb Every violation should be treated as one, whenever a bank closes an account they have no right to my money as lng as i am not XXXX XXXX or debt Merrill violating my right has just been confirmed in their response which i quoted below " We regret the misinformation provided to you regarding the processing of your funds.they have been lyinh all through my account is not restricted it is closed, the money in my account was taken by merrill in the month of XXXX, i want Merrill to provide my transaction history, and my ID will be faxed, they have my account details i want my money, i don't want to reinstate the account. i don't want to deal with merrill.I want my money. thanks
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20708
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: In XX/XX/XXXX, I received emails stating I had opened an account with Bank of America. I ignored them thinking they were scam emails until I received a debit card in the mail. After days of being on hold and not being able to speak to an actual person, I finally got through to a representative. They stated that they closed my account but offered no information about the account. A few weeks later, I received statements for that account. When I called back, I was told Well the account has a {$0.00} balance, so its not a big deal when it is in fact a big deal seeing how I did not open the account. XXXX of XXXX, I now have another account with Bank of America that has been opened without my consent. I made an appointment to talk to someone in a branch since I never received proof of the accounts being closed the first time this happened. A banker called to let me know that the branch can not close the account, and gave me a number to call and instructed me to keep pressing 0 until Im connected to a person. Again, I received 0 information about how these accounts keep getting opened in my name, to my address, without my consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48183
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A