Date Received: 2023-05-28
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Provide me with an update on your investigation into the fraud that occured with my stolen check that was cashed at your bank, my original complaint XXXX I am also requesting all documentation related to this fraud complaint. You need to provide me with the protocol that was followed by your bank when accepting the fraudulent check. You are supposed to give me a written explanation of what you found, and you have not provided any information to me. I have a right to request the documents you are relying on during this investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19125
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Bank of america has yet to provide me provisional credit and it's been longer than 10 days they allowed someone to steal a lot of money from me I got my new card but yet to see any provisional credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93550
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX - account is flagged for " fraud '', not fraud its me that caused the fraud XX/XX/XXXX - im told that account flagged for " fraud '', take 10-15 business days XX/XX/XXXX - On hold Still XX/XX/XXXX - 15 business days past. account still frozen and im being charged XXXX when i cant even use the account. XX/XX/XXXX - Open CFPB complaint
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93033
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I bought tickets for XXXX XXXX from XXXX. When I got to XXXX XXXX the employees tried to take my tickets away and force me to give them cash to buy new tickets I gave them my credit card under duress because I thought my credit card would be on my side. Why would I buy two tickets for the full price when I bought tickets online for half the price. My credit card company said tickets are none refundable I have to contact the company the threaten me with the police.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02072
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Fraud. Someone opened XXXX XXXX credit card stealing my identity. Reported balance is {$11000.00} I reported to XXXX on XX/XX/23 No action yet taken from both XXXX XXXX nor XXXX. Froze all credit reporting agencies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92262
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: When I logged into my BofA account, the bank presented me with a page takeover screen with only XXXX option to accept changes by the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 945XX
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Some used ATM card without permission clean out account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92865
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: In XXXX of this year, I applied at my local bank for a HELOC on my property. The process was going smoothly and the loan was conditionally approved. Then the title company found a lien on the property reported in XXXX at book XXXX, page XXXX for the amount of {$25000.00} ( for Home Improvement ). According to my bank, XXXX, states that it looks like Bank of America may have paid this off - it shows a XXXX and XXXX mortgage with them after the XXXX XXXX XXXX XXXX ( which is now out of business ). XXXX needs me to provide them with something to show them that the lien ( which appears to be a equity/2nd mortgage ) has been paid off. The bottom line is that I owe no mortgage company or bank any funds - my house is paid off. I need to resolve this as soon as possible. I appreciate any help you can render at this time. Companies that may be involved with this issue are the previously mentioned XXXX, Bank of America, XXXX, Countrywide.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-28
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Applied for Bank of America XXXX XXXX card for a promotion of XXXX miles with {$2000.00} in purchases. Saved the screenshots and confirmation emails from applying. Now Bank of America refuses to budge and says my promotion was for XXXX miles with {$3000.00} in purchases ( something I NEVER AGREED TO and HAVE NO RECORD OF ). They changed the promotion terms on their end AFTER I applied and I never agreed to those terms. I have the agreed to terms saved and recorded. They refuse to give me the XXXX bonus miles I am due after spending the {$2000.00} in purchases on my first billing cycle for said credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97213
Submitted Via: Web
Date Sent: 2023-05-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-27
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: In XXXX and XXXX I was back and forth due to school campus closing, I remember my whole wallet being taken by an ex friend of mine I reported all my things stolen and had to get new everything. I have went into bank of American showed my Identification and everything and one person told me to pay a fee in order to reopen my account one which card was stolen I had the wallet case so my stuff was on the back of my phone and my code was my birthday this girl did me so wrong stole my things and now I am suffering for it thats not fair to me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20018
Submitted Via: Web
Date Sent: 2023-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A