Date Received: 2023-06-27
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: Been almost 3 years complaining with no help about the fraud that took place. The Cfpb is not helping my case as to the fact almost XXXX was stolen from me by the bank allowing it to be data breached or stole out the mail this is a newer crime that is very high in my state and area, they are completely ignoring my case its been 6 attempts to get the provisional credit like stated in the lawsuit and in the laws to protect in general. I have been belittled by the bank first stating for the first claim I never was sent to escalation team 2-3 years of finding out I was approved, because remind you it to as frozen at first until I verified me, XXXX went and verified me again to I guess boa that I was unaware gives the card out, they sent me to do another escalation claim when I wrote the Cfpb and stated I need to place it, well its XXXX and almost a year into seeking help I still get the ( BOA HAS REQUESTED MORE TIME ) this is unlawful and I want to sue for the bank committing fraud at this time to me by stating lie to me in the mail about th e claim being less rehab 90 days old and resting more time this is my 5 claim and if there was a real investigation there would be no more time needed, please I have tried to plea my case but also Im asking for the Cfpb to send the info to the commission my next step is to contact the news downtown and place a court summons to the bank for the delay of processing my claim lies they stated in 4 packet they have finished this investigation which I know is a lie due to me being honest as welll as them asking for more time please force the provisional credit until the case is over the right way this is a joke to me and anyone thinking they are actually carrying about your money, if th Cfpb cant do it the news or court will.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Issue : Check cashing policy terms and conditions Facts : As a customer with over $ XXXX in account. I visited Bank of America ( BOA ) branch at XXXX XXXX XXXX XXXX NC XXXXOn Monday XX/XX/2023 I attempted to cash a rewards check from XXXX XXXX approximately {$330.00} drawn on Bank of America XXXX interesting ) I also had a {$10.00} dividend check from XXXX XXXX XXXX The teller indicated she could not cash the XXXX XXXX check. I inquired, why not? The Banks screen indicates you can only deposit. Somewhat baffled and disappointed I asked what is your check cashing policy? I had already been verified and used my debit card for additional verification as my accounts were further checked. This statement and action appeared inconsistent as I have banked here for 7+ years and had over $ XXXX in my checking account. The teller continued to state that her screen indicated deposit only. Moreover, she indicated I needed to call XXXX XXXX or BOA. However, I never received an adequate explanation of possible conditions ( deposit only ) XXXX XXXX confirmed that the check was sent to be cashed, they did not indicate for deposit only. I continued to ask after speaking with XXXX XXXX, What is BOA policy for customers with funds, confirmed ID and drawn on your BOA-bank? The failure to cash a properly presented check appeared arbitrary and capricious or BOA has some other unknown policy and inconsistent procedure. I deposited the check and went on to withdraw {$350.00} from my account ; however, I was disappointed by the lack of clarity and the disregard for me as a customer, the bank failed to disclose the terms and conditions- if any. Conclusion : I would like this incident, check casing policy, investigated as the customer could not cash a properly presented check, used valuable time to understand why not, and believes the impact to possibly other customers can be injurious and may be a UDAAP violation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have been a BOA customer for over 15 years and recently was approved for a zero-interest offer. I attempted to set up automatic payments as has always been an option. I discovered that BOA has changed their policy and no longer offers " custom '' payment amounts. The 2 options they offer under automatic payment is : 1. minimum payment 2. full balance This means if you have a balance of say, {$4000.00} and you have calculated that by paying {$270.00} a month, then the full balance will be paid in full by the end of the promotion. BOA ended this option and forces to either pay minimum or full balance. The other option is to log in monthly and pay the desired amount to ensure the full balance is paid off by the end of the zero-interest promotion. This is set up on purpose to hassle their customers into just making minimum payments in the hopes they will fail to long in monthly to pay the " extra '' to have the balance paid in full by the end of the promotion. This is WRONG and they know it, thus I will manually go to pay the amount monthly to ensure the full balance is paid off at the end of the promotion. SHAME on you BOA. I feel as though this is intentional and predatory to their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32256
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I seen some fraudulent inquiries reported to my credit report Ive been tryna get them removed no one will remove them
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30349
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: A fraudulent user opened a checking account in my name with Bank of America. I am not sure how this happened, and how Bank of America approved the account. Between XX/XX/XXXX and XX/XX/XXXX ( in the middle of the night ), I received legitimate accounts from Bank of America about an application for an account. Initially, the account was rejected due to missing information ( i.e. photo ID, credit card ). But then, I got another e-mail within an hour showing that the account was successfully created. I verified that the account was mine by visiting Bank of America 's website and calling their fraud department. They filed a claim and restricted the account. I have credit monitoring from multiple sources that also offer deep web leak information, and there was no indication that my SSN had been leaked anywhere. I also checked my credit reports for fraud, and found nothing. This indicates that nobody was able to get a credit card in my name. I believe that Bank of America allowed a fraudulent user to create an account on my behalf without conducting the proper personal verification. The only reason I became aware of the issue was because the fraudulent user left my personal e-mail on the account, so I was receiving e-mails through the morning showing what activity was occurring on the accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78154
Submitted Via: Web
Date Sent: 2023-06-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XXXX of this year, I posted an advertisement on a XXXX online forum, offering my room for rent during the summer vacation. On XX/XX/XXXX, an individual named XXXX XXXX sent me an email and expressed her interest in renting my room. She proposed sending me a check as a deposit in advance. However, my landlord later informed me that he preferred not to rent the room to individuals other than XXXX nationals. So, I had to tell XXXX that I could no longer rent the room to her. But she told me that she had already mailed the check in my name and requested me to withdraw the check and transfer the funds to her via XXXX. I agreed her requirement without thinking too much. And after that, I received XXXX checks from her. The first one I received on XX/XX/XXXX was with the amount of {$3300.00} which was far more than the deposit of the room. I withdrew that check, but that check was placed on hold in my account very soon. Because it had never been added to available account, I didnt transfer it to XXXX XXXX XXXX And she told me that there was some problem with the check, and she would send me another check later. On XX/XX/XXXX, I received another check. This time the check amounted to {$3700.00}, which I promptly deposited into my BOA XXXX Bank of America ) account upon its arrival. Here is the key issue. In the morning of XX/XX/XXXX, shortly after withdrawing the funds, the BOA mobile app displayed the check amount as available in my account, without any indication of it being " processing '' or " pending. '' Confident that the money had been successfully deposited, I proceeded to transfer {$3500.00} to XXXX XXXX XXXX. But later that same afternoon, the BOA app showed that the funds from that check were on hold. It was at this moment that I realized I had fallen victim to a fraudulent scheme and that was a fake check. Without delay, I contacted the customer service departments of Bank of America and XXXX, requesting the suspension of any transactions related to XXXX and reporting the incident to the authorities. Initially, BOA issued a temporary credit of {$3300.00} ( which is the amount of the first check ) and assured me that they would conduct an investigation before deciding on further compensation. After a few months of investigation, I received the results of their investigation on XX/XX/XXXX, which claimed that they were not at fault and subsequently reversed my temporary credit of {$3300.00}. I have attached the letters containing BOA 's investigation results for your reference. I firmly believe that their investigation failed to address the crucial point that Bank of America informed me that the check amount had entered my available account balance before verifying the authenticity of the check. It was only after receiving this confirmation that I proceeded with the transfer, trusting that the funds were legitimately available.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20783
Submitted Via: Web
Date Sent: 2023-06-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: BANK OF AMERICA Account # XXXX this account is ran as a charge off an IRS DEFINES A CHARGE OFF AS GROSS OR INCOME DOES NOT GET REPORTED ON CONSUMER REPORT AND I NEVER RECEIVED ANY OF THE 1099 Cancellation Of XXXX XXXX. This Account is is Inaccurate And Has To Be Removed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 my checking and savings accounts were closed by Bank of America without explanation. I was informed of this after discovering I was unable to access my online banking portal, and called customer service to discuss how to access my account. At the time of the closure of my two accounts I had two banking disputes with Bank of America : First, on XX/XX/2023, I authorized my wife to make a cash deposit into my checking account at a local Bank of America. She used their ATM. The cash amount to be deposited was {$3700.00}. In the process of depositing the cash, the ATM screen froze, an error message appeared, and the machine dispersed {$630.00} only. The ATM went back to the home screen. Since then, there was no indication that the remaining {$3100.00} was deposited into my account. My wife and I called the bank and initiated a formal dispute for the missing funds. On XX/XX/XXXX I received a message that our dispute/claim was denied with no explanation. Second, on XX/XX/2023, I received a message informing me that there was suspicious activity on my account. There were three charges from an online betting website out of XXXX, NY. A company I'd never heard of. I confirmed these were unauthorized transactions. Two of the transactions were denied, and never charged to my account. The third was charged to my account - a {$150.00} charge. This disputed charge was still taken from my checking account when the bank closed my accounts. I called Bank of America several times to discuss these issues, where I spent long periods of time on hold, being set from one department to another, without any substantive discussion of the issues/disputes. Finally, when I was informed that my account would closed, the representative simply read a route message indicating that I agreed that Bank of America can close my account without explanation, and they have decided to do so. It is extremely clear that I am powerless on my own in this situation, and need help. I was a Bank of America customer for over ten years prior to these incidents without any issue. That they cancelled my account after these issues came up, is deeply disconcerting. I am now left with no means to access my funds nor pay my recurring bills.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I canceled my account in early XXXX because I saw the annual fee had posted and didn't use the card. I received a statement on XX/XX/XXXX with a balance of {$96.00} - the annual fee plus interest. I haven't used the card in months and canceled right after the fee posted. BOA said they would send me a check, but I'm unsure what the amount of the check will be or when I'll even receive it. I also have to spend my own money out of pocket since the statement is due on XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87111
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-26
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Bank of America is not applying payments on promotional offers according to 12 CFR Part 1026 properly. Section 1026.53 Allocation of Payments, ( b ) Special Rules, ( i ) Last 2 Billing Cycles " ... except that, during the two billing cycles immediately preceding expiration of the specified period, the excess amount must be allocated first to the balance subject first to the deferred interest or similar program ... '' and ( ii ) in the manner requested by the consumer. Our dozen other major credit card providers apply payments correctly. As BofA shareholders this is concerning due to the implied exposer to potential liability for the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 544XX
Submitted Via: Web
Date Sent: 2023-06-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A