Date Received: 2023-07-12
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America has XXXX in my checking and they froze my account on XXXX XXXX and never told me. I tried to move money to my BofA savings and tried to withdraw from atm and they wont let me. When I called I spent hours and all they say is your account is being reviewed we will let you know THEYVE STOLEN MY MONEY ( well I hope I get it back but Ive already lost the opportunity cost ) I wanted to get a higher interest rate and move it to the savings i have with them but they froze my account with no warning, no notice, and they continue to give me no reason why after a week and a half. I cant even buy a hamburger right now, cant get a dime from my checking and they refuse to tell me why.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89135
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: Bank of America closed all of my credit cards without any notice. My interest increased directly after without my notice.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10306
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I received several notices of deposit accounts opened in my name with Bank of America, even after calling their fraud department to report and putting a block on the 3 Credit Bureaus concerned with Identity Theft. I continued to get accounts opened under my name. After filing a complaint, they would just send me an email on how to protect myself from Identity Theft. Bank of America is the only bank that had open accounts under my name that I did not authorize.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 219XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email on XX/XX/2023 @ XXXX that an account had been opened in my name which I did not open and that a debit card was being sent to me. Upon going to the bank website I found that a checking account had in fact been opened in my name using an address from 6 years ago and labeled as investment/trust. The next morning I immediately called BOA and told them there is no way possible anyone should be able to open anything in my name without my consent that is fraudulent and they need to close the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72120
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Bank of America double charged me XXXX dollars multiple times for having insufficient finds in my account. The bank increased my credit limit to XXXX dollars without my consent
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63116
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: XXXX and insufficient funds by bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Trouble during payment process
Subissue:
Consumer Complaint: InXX/XX/XXXX, you requested your bank to pay your taxes from your escrow account. The bank only paid half of the tax bill, leaving you with a remaining balance. In XX/XX/, you realized that you were delinquent on your taxes and contacted the bank to pay the past due balance. The bank paid the past due balance and the penalty fee associated with it. The bank refuses to refund you the penalty fee because they claim that their negligence was not the reason for the penalty. I believe that the penalty would have been avoided if the bank had paid the tax bill in full like you requested earlier in the year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 934XX
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I saw in the news about bofa getting penalized for issues including mine, which was the alaska airlines promotional miles spending requirement for miles. I spent many phone calls, emails, and even had my financial advisor with Merrill Lynch, a bofa company, to help with no resolution, not even a partial awarding of reward miles. In XX/XX/2018 I signed up for the card. The night I researched, I was finding two offers-one had a XXXX spend requirement with XXXX bonus miles, the other XXXX spend requirement XXXX bonus miles. When I went to apply I could only get the XXXX to go through, and I noted that XXXX needed to be spent. I ended up spending about XXXX in the first 3 months and noticed 4-5 months later I never got miles. I emailed bofa to inquire and got a denial. Then, I called and spend 2 hours going back and forth between bofa and alaska with no solution. The biggest issue I had was that nobody could provide evidence of the spending requirement I had signed for. They said I was supposed to have XXXX spent but my statements and any documents in my account did not provide information about that. I went back and found that in XX/XX/2018 that transitioned the promotional offer from the XXXX miles, XXXX requirement to the XXXX miles, XXXX requirement. Even the lady from bofa I spoke with agreed that their system and coordination with alaska was glitchy and there was a chance that their system auto-booted me to the other promo offer on their end, but with no notification or information of me to be aware of this. The fact there was no proof of what my spending requirement was had me so frustrated. None of the papers sent in the mail had it either. It felt incredibly unfair to KNOW i signed the XXXX requirement, XXXX bonus online and spent XXXX shy of the XXXX they claimed I needed to ... and not even a partial awarding or small token was given. mind you, also being a preferred bofa member with merrill lynch I was shocked to be dismissed without consideration. I never got ONE bonus mile to my account after all of my investigating, calling etc. They couldn't provide evidence of the signed document I supposedly had and none of my statements showed progress toward the spending minimum. This felt shady, deceptive and non-transparent. Clearly, nearly 5 years later I'm still bitter and feel slighted by this situation. I've continued keeping this card the last 5 years because of it flying to my hometown, the free bags and companion fare and have racked up XXXX of my own miles in that time. Back then I was not able to login and find my original account documents and today I am also unable. The lack of clear communication/information is concerning, especially considering that I am a type A person, financially literate and I can only imagine the mess people get in that are not as savvy in situations like this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92127
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-12
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Today is XX/XX/. We are a small business customer of Bank Of America. On XX/XX/ we made an ATM deposit of {$14000.00} at a Bank Of America XXXX ATM in XXXX. This deposit included XXXX seperate checks made out to our business. The ATM kept the checks and did not give a receipt with the credit information. After reviewing our account with the Bank Of America online banking app, we confirmed the amount did not show as pending. The ATM did not function properly. I went into the branch the next business day, XX/XX/XXXXand explained the issue to the branch XXXX. She was very helpful and actually was able to retrieve the checks on XX/XX/ and made copies for me and sent the originals to Bank of America clearing that evening. The clearing center has had these checks now for 8 days and still has not credited our account. Multiple phone calls and visits to the branch have not been productive. This bank error has been a hardship to us since we can not pay suppliers or submit the mortgage payment that was due on XX/XX/XXXX. This was solely Bank Of America 's error and they are not trying to correct this with any urgency. They are saying we may see the credit on XX/XX/... 17 days after making the deposit!! this in not acceptable!
Company Response:
State: NJ
Zip: 07675
Submitted Via: Web
Date Sent: 2023-07-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-11
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My divorce was just recently final and I was in a very toxic, XXXX marriage. I had zero control of bills, emails or anything of importance. After I escaped and filed for divorce I started getting letters in the mail from all different credit card companies. Here to find out these were open Freudianly from my ex husband and he had all the statements coming paperless. My attorney has filed contempt charges and fraud charges are reported also. The 3 credit reports are attached that show all these credit cards in my name and they were not opened nor used by me. This is causing a major problem as I am receiving calls non stop and even to my employer. Can you please help with this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44266
Submitted Via: Web
Date Sent: 2023-07-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A