Date Received: 2023-07-14
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: On XX/XX/23 around XXXXXXXX XXXX someone went on Bank of Americas website and applied for an XXXX account. Two emails were sent to me, one to verify my email address and the other to state that the account was declined. At first I thought it was spam, but then there was my credit score on the second email that alarmed me. I called the customer service number at BofA and spoke with four people. Two of them only found an old loan I had with the seven years ago. Then I was transferred to the fraud department and they found there was activity going on that morning. The person had my name, SSN, email address, and mailing address. They didnt have my phone number, but they gave a number. XXXX. I was instructed to call the credit bureaus to put a fraud alert on my account and to contact XXXX. I was told by a friend if BofA had approved that account, the person wouldve cashed it out, closed the account, and I wouldve been responsible for paying it back. Thats terrible. They did this online. Im so glad I caught it, and theres got to be a breach with someone I had business with in the past.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29316
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I deposited a check through Bank of Americas app for {$3000.00} at XXXX on Tuesday XXXX. Once I submitted the deposit, it told me that funds will be available on XXXX the next business day and anything that posted overnight will be covered. They credited my account, however, they took all the money back for the deposit on XXXX, so I have a transaction from the bank deducting {$3000.00} from my account, also giving it a new post date of XXXX XXXX. The check I deposited was written from prosperity bank, and a family member had written the check to me and the funds cleared their account the day I put it in XXXX. I had made my rent payment on the XXXX, and now my rent payment has bounced, and my landlord is threatening eviction, plus a {$15.00} per day late fee. I cant do anything, my account is overdrawn {$3000.00} now even if someone were to learn my money, the account is so far negative nothing will help this is absolutely wrong. I know theyre holding the money to collect interest on it to help their market shares, rebound, extremely misleading, and I took screenshots of what it stated under the deposit that I made on the mobile app saying that would it be available on XX/XX/12. I understand larger checks only releasing a certain portion, but the account holder who wrote me the check, their account was in good standing, and their bank paid Bank of America for the check the very next day why dont I have access to these funds? Is Bank of America going to pay for me to move if I get evicted or are they going to pay the late fees per day that I have to pay because my little rent is late? Ive called multiple times and they say theres nothing they can do at all theyliterally my hands are tied. I have no money for anything, and since Bank of America does not do overdraft fees, I have no money for even food or water. Seriously, this is not OK. The money has already been paid to the bank. I dont get why they will not release it to me into my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was discriminated against by Bank of America when I went to deposit my cashiers check of over {$100000.00}. The bank manager told me they need to verify funds. I gave her the bank managers number for the verification. She verified and allowed the deposit. The system placed a hold on my cashiers check 5 business days. The next day they released {$5800.00} and 2 days later removed the {$5800.00} from my account after I paid bills. They caused my account to be overdrawn and my automatic payments could not be paid and I am unable to use my account because of the negative balance. I called the bank and they lied to me saying the bank took the money back because they placed a longer hold on the full amount pending verification. The following day I spoke with the bank manager about f the bank I purchased the cashiers check. He researched to see if they cleared the check. His system showed thw check was sent on XX/XX/XXXX and money was sent to Bank of America on XX/XX/XXXX. Bank of America has a hold on my money until XX/XX/XXXX and said it could be longer and not allowing me to use my account due to the overdraft. I received a letter from Bank of America stating that the hood was placed due to the information on the cashiers check saying funds might be returned. Upon me checking the back of the cashiers check from the scan I saw that it did not say the funds may be returned. I called the bank manager that issued the cashiers check and he confirmed that it does not say that on the check. I attempted to call Bank of America again to ask a legal reason for the hood and that the reasons they were giving were not true. They told me they have to have a supervisor call me back and I have not got a call yet. They are planning to have my money on hold for XXXX total days and that is over what they can legally hold. Bank of America was paid for my cashiers check on XX/XX/XXXX and holding my money illegally until XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77014
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ive been fighting with Bank of America for over 5 years to delete PMI off my account. Processing time : 10 days I received a letter stating a property valuation is needed with a fee of {$100.00}. The letter stated once the fee is received it will take 10 days. The payment has been sent. On XX/XX/2023, I called Bank of America and spoke to someone named XXXX in PMI department who said the letter is only valid for 30 days. On XX/XX/2023 I paid about {$30.00} to overnight the requested {$100.00} payment. On Friday I received an email ( see attached ) from Bank of America stating the fee has increased to {$150.00}. Why didnt XXXX in PMI advise that the fee was not {$100.00} but {$150.00}. This is not customer service but another tactic to stall delay or prevent That PMI from being deleted from my account. Bank of America practices for PMI removal are unfair to customers since it results in continuous policy changes that were not disclosed and makes this process very cumbersome. New email now says processing time is 13 days. Is it ten days to process or 13 days. Very confusing and inconsistent. How much is BofA benefiting from dragging out the PMI deletion process. Its almost like they make it so hard they want you to go away. The method and practices are antiquated. Who writes checks? Who uses snail mail?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Fraudulent transactions of {$6900.00} on XXXX XXXX XXXX on credit card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85713
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX {$1200.00} was sent to me via XXXX XXXX to my Bank of America account. I called to check in periodically on days XXXX, XX/XX/XXXX, XXXX, and XX/XX/XXXX. Each of those days i have been given the run around from Bank of America as to where the funds are and who to contact. I have now talked to there customer service, sales, fraud, disputes, and in person departments, and not one person has been able to tell me where the funds are located. At this point it feels as though the money that was transferred to me has been stolen and I want answers. Please help me with this situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95128
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: This dealership XXXX XXXX ( located in XXXX, Fl ) is completely dishonest. They will do anything to make a sale or profit. Even if they have to lie to you. Prior to making the purchase on XX/XX/2023, my husband and sat down with their finance guy XXXX and had a chat with him prior to signing anything and prior to making the purchase. I specifically told XXXX that i'm okay with making the purchase in cash but him and the sales guy XXXX continued to convince me to apply for credit with them telling me I need to build credit and so on. I specifically asked him how my credit would be affected if I decided to go ahead with credit. I told XXXX and XXXX that I will not authorize or give my signature for a credit check if it results in more than 2 hard inquiries on my credit report. XXXX then promised me and assured me that it is only going to be 2 inquiries from XXXX XXXX XXXX and it will NEVER be more than 2 inquiries and I have nothing to worry about and that I should go ahead and sign to authorize him to do the credit check. He assured me of this over and over. I then went ahead and signed. I got home and saw XXXX inquiries on my credit report. He knowingly lied and mislead me for my signature. I gave him a call and he denied it at first claiming that it's only XXXX inquiries and I then told him that I can very CLEARLY see XXXX inquiries on my credit and only then did he finally admit it, claiming that he made a " mistake ''. A few days later, his XXXX XXXX explained to me how the credit check process works and it was pretty clear that he knew what he was doing and it wasn't a mistake. He just wanted to do whatever it took for me to get a loan with them so they could profit. After that, their sales XXXX XXXX claimed he was going to make this right and he was going to help me get the inquiries removed. A month later I told him that the bureaus just want a letter from the dealership detailing the mistake and asking to remove the inquiries and that would be the end of this entire situation. But for some reason, at that point he began to deny their mistake and began refusing to assist with the letter to remove the inquiries, and he was claiming that he thinks i'm recording him. Which is ridiculous. I don't understand why they're so worried about fixing this mistake. Why they're paranoid about being recorded even though I was not recording them. Something very shady is going on with that business. That is clear.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32765
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I opened a checking and saving accounts plus I had a mortgage with bank of America for years. Bank fees on top of bank overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Lost or stolen check
Subissue:
Consumer Complaint: I received a call from XXXX XXXX, bank of America agent, that I won {$2.00} XXXX XXXX XXXX XXXX, he said the check is with me and I will send you a picture of your actual check by Email. I received the two Emails in XX/XX/XXXX and XX/XX/2016. I will attach a copies of the emails. After that, one of the bank of America securities called me on my cell phone and he said : your account had many suspicious activity and if you don't close it, we are forced to close your account and sent you your deposit by mail. I withdraw the money and closed it. afterwhile, I received a call from XXXX XXXX that the check is real and you had to send around $ XXXX to receive your deposit check. I didn't send money to XXXX XXXX because I received too many calls from other people ( scammers ), everyone said your won check is with me. I called the FBI agents to verify if this check is legitimate. Check or not. no help. I saw on XXXX these days that bank of America cheating their customers on cash Rewards and others bank activities to make billions of dollars, I had a business credit card cash reward and never received, XXXX points and I could not redeem to cash. I need to know might be the XXXX XXXX XXXX check is XXXX and Bank of America tried to hide it on, Who knows!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48127
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-14
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Illegal overdraft fees and illegal closing of my credit card while holding on to my collateral.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2023-07-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A