Date Received: 2023-07-17
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My name is XXXX XXXX ; I'm a XXXX XXXX XXXX female diagnosed with XXXX, I have a special need son. On XXXX XXXX I mistakenly made double payment for my credit card ending XXXX, the first payment was {$850.00} and the second payment was {$780.00} because when I made the first the payment the bank did not clear out my statement bill right the way even though they withdrew the payment from my checking account right the way. So I called right the way and several time the BOA customer service to get my over payment back to my checking account because there is no money left on my checking account, unfortunately they refused stating that I have to wait XXXX, I run at night to the bank and deposit {$200.00} fear of overdraft, I did not stop calling, begging asking BOA agents for my money back to pay for my medicine for over a weeks constantly many times a day. I was traumatized mentally physically and emotionally which cause my pain get worsen. It took more than 3 weeks for BOA to give me my money back ; I got refunded on XXXX XXXX. Not only that BOA never gave me my reword money back from XX/XX/2022...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02148
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, Illinois XXXX XXXX XX/XX/2023 Consumer Financial Protection Bureau Subject : Complaint Regarding Inability to Open Bank Account and Credit Reporting Issues I am writing to file a formal complaint regarding my inability to open a bank account and the negative impact it has had on my credit due to fraudulent activity. I have encountered significant difficulties in obtaining a new bank account and the lingering repercussions from the charge-off by XXXX XXXX and Bank of America have seriously hindered my financial stability. I kindly request your assistance in resolving this matter promptly. Firstly, I would like to provide a brief overview of the situation. In [ month, year ], I discovered that I had become a victim of fraud at XXXX XXXX and Bank of America. As a result, I immediately took appropriate action by contacting the banks, reporting the fraudulent activity, and closing my accounts to mitigate any further losses. Despite my efforts, the repercussions of this incident have been far-reaching and continue to affect my financial well-being. The primary issue I am facing is the inability to open a bank account. I have approached several financial institutions in an attempt to establish a new account, but each time my application has been rejected due to the negative information on my credit report. This has caused tremendous inconvenience, as I am unable to perform basic financial transactions such as depositing paychecks, paying bills electronically, or accessing other financial services that are essential for modern living. Furthermore, the charge-off from XXXX XXXX and Bank of America has had a severe impact on my credit score. Despite being a victim of fraudulent activity, I have been unfairly burdened with these negative marks on my credit report. As a result, my creditworthiness has been tarnished, hindering my ability to secure loans, obtain credit cards, or access other financial resources that could help me rebuild my financial standing. I have made several attempts to rectify this situation by contacting both XXXX XXXX and Bank of America directly. However, their responses have been unsatisfactory, and they have failed to provide any meaningful solutions or assistance. Consequently, I am turning to your esteemed organization to seek help and intervention in resolving this matter. I kindly request that the Consumer Financial Protection Bureau conduct a thorough investigation into this case. Specifically, I would appreciate your assistance in the following areas : 1. Reviewing the charge-off from XXXX XXXX and Bank of America and determining whether it was unjustly imposed given the circumstances of fraudulent activity. 2. Directing the banks to correct the negative information on my credit report and remove the charge-off, as I was an innocent victim of fraud. 3. Assisting me in resolving the credit reporting issues and ensuring that my credit history accurately reflects my financial responsibility. 4. Compelling the banks to provide me with a written explanation for their actions and the steps they have taken to rectify this situation. 5. Offering guidance on how to navigate the process of opening a new bank account and regaining financial stability. I have attached copies of relevant documents, including correspondence with XXXX XXXX and Bank of America, as well as any supporting evidence of fraudulent activity. Please let me know if any additional information is required to assist in the investigation. I trust in the expertise and authority of the Consumer Financial Protection Bureau to address this matter effectively. I sincerely hope that you will take my complaint seriously and work towards a fair
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Two fraudulent accounts were opened under my name within the last year at BOA. Both times, I stated that I believed this was being done internally, as there was no login to my account and my contact info was changed without any email notification. I complained through the CFPB about BOA, and in response, XXXX XXXX of BOA contacted me, chastised me for filing a complaint, and said BOA was considering all options in response to my complaint. As a lawyer, I recognized the threat in what she was saying. XXXX XXXX gave me her contact information to follow up with BOA on its investigation into my complaint, but since that time, she has ignored 4 calls and 3 voicemails that I left her looking for an update. So Im filing a further complaint against BOA and XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20877
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I applied for the Bank of America XXXX XXXX XXXX credit card on XX/XX/2023. This was an in-flight promotion on an XXXX XXXX XXXX XXXX The promotion stated on promotional offer we received in flight from a flight attendant stated XXXX miles were to be credited for {$2000.00} spent within 90 days. The promotional card had a XXXX code which I clicked thru in order to sign up for the credit card and receive this promotional offer. I spent the required {$2000.00} between XXXX and XXXX of 2023 and expected the miles to be credited thereafter. I called Alaska XXXX in XX/XX/2023 to ask why my miles hadn't been credited yet, they informed me that Bank of America manages the promotions and I would need to speak to them. I called Bank of America XXXX XXXX in XXXX 2023 and was informed that the promotion associated on my credit card account was for {$3000.00} minimum spend within 90 days. I went into a Bank of America XXXX XXXX in XXXX on XX/XX/XXXX to inquire about why the promotion on my credit card account was different from the one I had signed up for. A ticket was supposed to be opened that day to escalate my issue. I called Bank of America again on XX/XX/XXXX to follow up on my escalation, only to be told that no ticket was ever opened. The agent opened another ticket on XX/XX/XXXX. On XX/XX/XXXX XXXX received a letter in the mail from BoA saying they were unable to credit the miles onto my account because the promotion required {$3000.00} minimum spend - even though this was NOT the original promotion I signed up for. I requested that the annual fee of {$99.00} be credited back to my account since BoA had changed the credit card promotion in the system and it was now different from the original promotion I signed up for. They refused to credit back the annual fee. I have since closed this credit card.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is deeply concerning to me. I am worried about the impact it may have on my credit, as it has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the significant financial and emotional distress this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33713
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: When I did a purchase they charge me twice. Maintenance fee One year ago I have credit card and I closed it I had cash reward on it they didnt send it to me. They also have sent me new card and charged me for me All this was done through Bank of America in 2022
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have been a Bank of America Customer for 15 years and have never been late on a payment to them or any other credit card and always pay my bill in full as soon as I receive it. When I received my statement for XX/XX/XXXX - XX/XX/2023 I paid it immediately by check like usual ( check number XXXX ). When I received the following month 's statement XX/XX/XXXX - XX/XX/XXXX, I noticed I was charged a late fee of {$25.00} and interest of {$6.00}. I immediately called customer service and waited 46 minutes to speak to someone who I could tell by the tone of his voice that he was overwhelmed and tried to rush me off the phone as quickly as possible. He told me no check was ever received and there was no way to check or trace if the check was received and it was probably lost and that I needed to contact my bank and put a stop payment on the check. Which I did. I paid the bill with interest and late fees so I could just get on with my life. He also recommended that I set up online banking so I could just pay it directly from my bank account which I will not be doing as I do not trust this bank anymore. I work in finance I am aware of the problems BOA is having with fake accounts and fraudulent interest. I just received my statement for XX/XX/XXXX - XX/XX/2023, and they just charged me an additional {$8.00} in residual interest even though my account was paid in full and early. I strongly suggest some type of investigation be initiated as it seems they are trying to get unjust fees from elsewhere from their customers. I will now waste at least another hour on the phone trying to resolve this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I'm using Bank of America Credit card and am paying full statement balances every month. I noticed small interests were charge recently and reached out to Bank of America. I was told that I did not pay in full by due date two month consecutively. Therefore, the interests were charged. I did not carry over the balances, but I paid a majority of my balance by payment due date via auto pay and the remain balance on two days after which is by statement end day. Bank of American consider that was not paid in full and they charge the daily balance for another two months. In order to avoid the interest charge, you have to pay in full by payment due date two month consecutively per below their Interest clause. I've been in XXXX XXXX for entire my career and this does not make any sense at all, charging interest even you don't carry the balance every month. IMPORTANT INFORMATION ABOUT THIS ACCOUNT PAYING INTEREST - We will not charge interest on Purchases on the next statement if you pay the New Balance Total in full by the Payment Due Date, and you had paid in full by the previous Payment Due Date. We will begin charging interest on Balance Transfers and Cash Advances on the transaction date. TOTAL INTEREST CHARGE COMPUTATION - Interest Charges accrue and are compounded on a daily basis. To determine the Interest Charges, we multiply each Balance Subject to Interest Rate by its applicable Daily Periodic Rate and that result is multiplied by the number of days in the billing cycle. To determine the total Interest Charge for the billing cycle, we add the Periodic Rate Interest Charges together. A Daily Periodic Rate is calculated by dividing an Annual Percentage Rate by 365. HOW WE ALLOCATE YOUR PAYMENTS- Payments are allocated to posted balances. If your account has balances with different APRs, we will allocate the amount of your payment equal to the Total Minimum Payment Due to the lowest APR balances first ( including transactions made after this statement ). Payment amounts in excess of your Total Minimum Payment Due will be applied to balances with higher APRs before balances with lower APRs.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02136
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: Several months ago, I received a statement from Bank of America for charges and payments to an online company ( can't remember name ). The balance was {$0.00}, but I called to let BoA those were not my charges. I was very skeptical of the phone rep and did not provide any specifics. By the way, I do not have an account with BoA. XX/XX/2023 - An email was sent to my husband 's email saying, your new " Bank of America XXXX XXXX Banking '' account is now open. Neither of us applied or opened a new account. XX/XX/2023 - I received a BoA debit card in the mail with my name on it. I assume it is linked to the " new '' account we supposedly just opened. I'm trying to contact the bank to cancel the card and find out what I can regarding the mystery account. Very odd that communication is going to my husband 's email, but my name is on the documents. Given the recent lawsuit regarding BoA opening accounts without actually notifying individuals, I thought it would be important to report this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48178
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America froze my account for no apparent reason. Bank of America said my son had not signed to be listed on my account over XXXX years earlier when I opened the account. As a result checks I had written bounced. This all took place in early 2018. I remember calling a fraud number at that time because I was unable to make their compliance department listen to me. The fraud number was XXXX. My account number was XXXX XXXX XXXX. I am a retired XXXX XXXX and I feel Bank of America knew exactly what they were doing and thought I would not fight this. I eventually was able to withdraw my money and close the account. I feel as though they were harassing me. I have some correspondence from them if you need.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 299XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A