Date Received: 2023-07-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/XXXX I made a 0 % balance transfer from XXXX Bank of America credit card of {$16000.00}. I paid a balance transfer fee of {$480.00}. I also use this credit card for daily purchases. On XX/XX/XXXX, there was a {$1.00} interest charge. On XX/XX/XXXX, I first noticed an interest charge of {$.00}. I called BOA and inquired about these interest charges. The customer service representative stated that if I do not pay my full balance of the balance transfer and the purchased charges, then i will be charged interest. This was never explained nor was could I find it clearly spelled out anywhere as part of the balance transfer. Had I known this, I would never had done the balance transfer. I paid off the balance transfer in XXXX of this year. After firmly communicating with the XXXX, he agreed to credit me both of the interest charges. What I explained to him, was that, it made no sense in any case. If I would have had the {$16000.00}, I would not have done a balance transfer. He told me not to use my card once I do a balance transfer. I ended our conversation gracefully. I pay all of my current purchases once the charges are cleared to avoid interest charges. I was not charged interest for the first 2 months of the balance transfer, so these charges make no sense. My concern is not for me in particular, but for those people, that don't have a XXXX and XXXX, like myself. I would venture to say that many people have this issue and don't know it and do not understand it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21234
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am currently a operating member of a XXXX listed as personal guarantor for a Bank of America XXXX loan. The loan is listed as a personal joint loan on my personal credit file. I contacted BofA twice and they tell me that everything appears to be in order with my loan and that I must dispute with the credit agencies. The credit agencies ( all XXXX ) tell me the listing on my report is correct and that I need to work with BofA to rectify. I am not sure who should own this but its affecting my personal credit standing due to this XXXX loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53051
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I deposited a cashier check on the XXXX of XXXX for XXXX then on the XXXX of XXXX I went and took out XXXX and deposited it into my boss checking account then I find out that the cashier check was a chargeback and l realized that they took out XXXX out of my bank account without my knowledge or permission so I call the bank to see if they could stop the check from being processed and just refund me back the money and they said they could since I called them early l talk to someone in the fraud department and they told me that all funds would go back in my account by Friday midnight XX/XX/XXXX and it didnt happen I called Bank of America l dont know how many times trying to get my XXXX back l went to the bank they couldnt help me and they told me that it was nothing they could do l thought they were supposed to protect us from fraud l filed a police report and I have all my paperwork and information all l was trying to do was get my XXXX back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37343
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: Bank of America advertised a promotional no-interest cash advance program when logging into my credit card account using the Bank of America App . The promotional program offered " 0 % interest on a cash advance for 12 months ''. The promotional splash page clearly indicated that a 3 % charge on the cash advance amount would be incurred, which I was happy to pay, and that repayment of the cash advance amount would not be due for 12 months. I registered for the program online immediately for a {$2500.00} cash advance and was approved. I called Bank of America following issuance of my next statement to confirm that I could pay my balance less the cash advance amount and not incur interest charges. The BOA representative told me " yes, you can short pay your statement by the {$2500.00} cash advance amount and not incur interest ''. I followed the BOA guidance, but was still charged interest on my subsequent statement and called Bank of America a second time to clarify. It was then explained that he only way to incur 0 % interest for 12 months was to stop making purchases on my credit card until the cash advance amount was paid off. Indeed, it was in the fine print, but nowhere in the program advertising, that all purchasing activity must cease in order to avoid interest charges on the cash advance amount. I filed a complaint with BOA as a deceitful advertising practice, and BOA still refused to refund me the 3 % program fee of {$75.00}, and now I'm in the position of paying back the cash advance in full immediately to avoid future interest charges. I feel the advertising of the program was highly deceitful and designed to misinform customers to the benefit of BOA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80020
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: recently I applied for a Bank of America merchant account for my small business and I purchased a mobile unit to accept credit cards that the bank charge {$99.00} for it I did 3 transactions and the bank told me that they were suspicious only because the address were the same. the addresses are same, the first 2 transactions were my other business paying with the business credit card to XXXX XXXX XXXX XXXX with the merchant account that also own and operate both businesses from the same office address, but to Bank of America its suspicious. this compliant is about the 3rd transaction and was last transaction before they suspended the account it was for {$1500.00} and the bank ask me for the 3 invoices for the transactions which I supplied to them containing all the information they ask for then they the close account. and the last transaction and return the {$1500.00} back to the card because the event was cancelled. The Bank did not credit my business account with the {$1500.00} that was return to the cardholder leaving the business checking short {$1500.00} even though the got the money they did not take the transaction fee of XXXX percent, but they still own the business money which their holding for 6 months, they told their excuse is if it becomes a charge back, however there won '' t be a charge back because the cardholder already got the money back, they refuse to Credit my Business with the Money for 6 months
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Back in XXXX I received an email that a bank account was being opened with my information at Bank of America. They had my email address and my social security information. I immediately called and put a freeze to all of my credit cards and my social security number. I went to a BOA location and complained there. They showed me the account that was opened and I reported it as fraud. They said they closed the account and took care of the situation. Over the next few months I monitored my credit cards and social security information closely with no other issues. Then in XXXX I received another email that an account was being opened with my information again. I immediately called and filed a fraud complaint with BOA and expressed my frustration that this is the second time my social security number and information was being used to open an account. I have not had any uses or issues with my credit or social security number anywhere else other than at Bank of America. I have had to shut down my credit cards multiple times and not have access to my credit as well. I also just a few weeks ago received another email that the user ID being used to create these fraud accounts was disabled. I will be attaching photos of the emails. Please help me with this situation. Thanks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I have already submitted a complaint about them cashing a check that they said was fraudulent and then closing my account after the fact and tryjng to tell me I am responsible for paying for it. Even though the check was never able to be cashed after the fact because it had already been processed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89523
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Over charging for overdraft fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: See attached. Get these panhandling frauds out of my email inbox. XXXX XXXX XXXX XXXX XXXX XXXX XXXX All Rights Reserved XXXX XXXX XXXX XXXX XXXX XXXX, NV XXXX XXXX : XXXX ( XXXX ) XXXX Email : XXXX All communications logged as harassment spam and forwarded to the appropriate agency, department, institution, et al to assist informing lawsuits regarding any and all fraud and predatory revenue creation practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Several years ago I attempted to open a checking account at Bank of America and was denied because they said I had an account with them before. I have never had an account with them. The manager wouldn't give me anymore information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A