Date Received: 2023-07-21
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: I was getting XXXX XXXX during COVID and using the card each month, then suddenly the card did not work. I had a few XXXX dollars on it and I could not then buy food or other life sustaining items, When I approached Bank of America about problem, they said call XXXX XXXX, I did. Unemployment told it was Bank of America. This went back and forth for weeks. I never received my money due me and unemployment did not pay the rest of the money due me because they said the card was closed. I an still out that money due me and I want it. I have written both the Bank of America and XXXX XXXXXXXX 5 times with NO response from either of them. I have no ideas why they just stopped and confiscated the balance in the account, and no one will respond to my letters. Can you please help to get a response to clear this up? I would be very appreciative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07652
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Back in XX/XX/XXXX, I had a XXXX run a report on my husband that revealed he and someone from within Bank of America, created paperwork that claims to refinance the marital home I purchased alone in XX/XX/XXXX. They forged my signature. I spoke to a BOA rep named XXXX in XX/XX/XXXX. She stated BOA would send me all the contracts as the version I had via email had been blocked/password protected as a result of my email being hacked. XXXX said I would receive the following : loan history, monthly statements with the various mailing addresses on all statements, loan application, deed and the note. This paperwork would be sent for the mortgage, HELOC and lean release. There is corruption in the local legal system and previous Attorneys, representing me, either would not return the hard copies or sent subpoenas improperly so that BOA did not have to respond. I never refinanced my home and did not sign these contracts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Hi my name is XXXX XXXX XXXX I had a bank account with Bank of America and on XX/XX/2023 someone deposited a XXXX check in my account thru the mobile app and this bank has been giving me the run around I called the bank and nothing is being done I have a fraud claim put in and they keep telling me it takes XXXX too XXXX days and I'm on a government income I need my funds too be refunded too me because I have too Take care of my needs I have a government check in the bank for XXXX and XXXX for XXXX dollars plus a work check for XXXX so I would like something too be done because it's stressful and all they doing is giving me the run around I don't have the time or patience for this please help me thanks XXXX I would like this bank too close theses accounts and refund me my money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 440XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I HAD AN ACCOUNT WITH BANK OF AMERICA ON AND OFF SINCE XXXX. IN XXXX OF XXXX ( AND BANK OF AMERICA IS LYING WHEN THEY SAID THEY LOWERED THEIR NSF FEES FROM {$35.00} TO {$10.00} LAST YEAR, THEY CHARGED ME THE FULL AMOUNT OF {$35.00} ) I HAD A BILL PAY I WAS UNABLE TO STOP BECAUSE THEIR HOME BANKING WOULD NOT RECOGNIZE THE PASSWORD I WAS USING CORRECTLY FOR MONTHS AND THIS WAS A CONSTANT PROBLEM WITH THEIR ON LINE BANKING SERVICE. I HAD TO CONSTANTLY CHANGE MY PASSWORD SOMETIMES MULTIPLE TIMES A WEEK OR EVEN A DAY. I HAD 11 ACCOUNTS TO PAY ON LINE. BANK OF AMERICA NOT ONLY DID NOT PAY ANY OF THE ACCOUNTS, THEY OVERDREW MY CHECKING ACCOUNT XXXX XXXX AND THEN ONE OF MY ACCOUNTS WITH XXXX XXXX XXXX XXXX CHARGED ME A RETURNED CHECK FEE OF {$25.00} FOR A PAYMENT THAT WAS NEVER SENT, I HAD A XXXX XXXX XXXX BEFORE BANK OF AMERICA SCREWED UP MY FINANCES. I WAS BROKE FOR MONTHS, THEN I GOT XXXX IN XXXX AND THAT CAUSED XXXX OR XXXX OF MY CREDITORS TO CLOSE MY CREDIT CARDS BECAUSE I WAS TOO ILL TO PAY MY BILLS DESPITE NOTIFYING THEM & MY CREDIT XXXX IS NOW AT XXXX AND IS RUINED. IT ALSO AFFECTED MY HEALTH. I HAD TRIED GOING INTO A BRANCH TWICE, CALLED XXXX BANKING AND MET WITH A XXXX WHO HAD SAID SHE WOULD GET MY MONEY REFUNDED AND LIED AS WELL. IN XXXX WHILE I WAS XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX FOR XXXX WEEKS, B OF A WHICH HAD CALLED ME A " VALUED CUSTOMER " SINCE XXXX CLOSED MY ACCOUNT, REFUNDED ME {$35.00} AND STILL EXPECTS ME TO PAY THEM {$370.00} IN FEES. I RECENTLY WROTE THEIR CHAIRMAN AN EMAIL & MONDAY I GOT AN EMAIL FROM THEIR CLIENT CARE FROM A XXXX XXXX AT B OF A XXXX EXT XXXX AND DESPITE 4 MESSAGES WITH MY PHONE NUMBER, XXXX XXXX HAD THE TIME TO LEAVE A MESSAGE ON HIS VOICE MAIL SAYING HE WILL BE OUT OF THE OFFICE TODAY BUT WILL BE BACK MONDAY TO DEAL WITH COMPLAINTS YET HAD NO TIME ALL WEEK TO CONTACT ME. I THINK THE CFPB IS NAIVE IN EXPECTING *** THIS *** BANK TO DEAL WITH THIS CRIMINAL ACT IN 90 DAYS BECAUSE I HAVE GONE THROUGH THIS BEFORE WITH XXXX XXXX BANK OPENING ACCOUNTS IN MY NAME, OVERDRAWING MY ACCOUNT AND LEAVING ME BROKE & DESPITE MY GOING INTO THEIR XXXX XXXX HEADQUARTERS 3 TIMES, LEAVING PHONE CALLS AND EMAILS FOR MONTHS IT TOOK ME 18 MONTHS TO GET MY MONEY BACK. MY GIRLFRIEND HAS A BANK OF AMERICA CREDIT CARD AND SHE GOT IT BECAUSE THEY OFFERED HER POINTS WHICH SHE NEVER RECEIVED. THE FED & YOU FINED B OF A AND XXXX WAS FINED AND EMPLOYEES AND BOARD MEMBERS AND THE HEAD OF XXXX XXXX CONSUMER BANKING WAS FORCED TO RESIGN BUT EVEN WITH THOSE OFFICERS PAYING BACK MONEY, THE CROOKED PEOPLE RUNNING THESE XXXX BANKS COMMITTED OR WERE ABETTING IDENTITY THEFT AND SHOULD HAVE GONE TO PRISON & DIDN'T. I AM A POOR XXXXXXXX XXXX XXXX XXXX XXXX XXXX ON SSI & MY FINANCIAL LIFE AND HEALTH WERE RUINED BY THESE 2 " TOO BIG TO FAIL " BUT NOT TOO BIG TO STEAL FROM THEIR CUSTOMERS. I HOPE YOU CAN DO SOMETHING TO HELP ME ON THIS MATTER. IT IS WAY PAST TIME TO CRACK DOWN ON THE CROOKED PEOPLE RUNNING THESE MAJOR BANKS AND SEND THEIR CEO 'S, CHAIRMEN, BOARD MEMBERS AND EMPLOYEES TO JAIL FOR THEIR FINANCIAL CRIMES. CALIFORNIA VICTIM TWICE OF THE CROOKS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94553
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I HAD NUMEROUS ACCOUNTS WITH BANK OF AMERICA FROM XXXX TO XXXX AND AS I UNDERSTAND YOUR ORDER, YOU ARE REQUIRING B OF A TO RETURN ANY AND ALL DOUBLE NSF FEES THEY CHARGED THEIR CUSTOMERS. B OF A HAD A HISTORY OF SINGLE, DOUBLE AND TRIPLE AND MORE OF CHARGING MY ACCOUNTS MULTIPLE TIMES FOR THE SAME UNPAID TRANSACTION OR PAID TRANSACTIONS ( I DO NOT HAVE ALL OF THE STATEMENTS NOW AS THEY ARE IN BOXES AT MY GIRLFRIEND 'S AND UNACCESSIBLE AND MANY ACCOUNTS ARE CLOSED ) I ALSO HAD TO CLOSE ACCOUNTS TO STOP COMPANIES FROM CONTINUALLY TRYING TO CHARGE MY ACCOUNTS FRAUDULENTLY. I ONLY HAVE ONE FORMER ACCOUNT AVAILABLE TO ME NOW WHERE THEY CHARGED MY ACCOUNT MULTIPLE NSF FEES FOR BILL PAY BUT NEVER PAID THE BILLS BUT I WOULD ESTIMATE THAT UNDER YOUR ORDER B OF A PROBABLY OWES ME THOUSANDS OF DOLLARS IN CHURNED NSF FEES IN THE 4 YEARS UNDER THE ORDER. I HAD AN ACCOUNT WITH THEM STARTING BACK TO XXXX WITH THESE ACCOUNTS AND ORIGINALLY ALL THE WAY BACK TO XXXX WHEN I OPENED MY FIRST SAVINGS ACCOUNT AS A CHILD. I HEREBY DEMAND THAT BANK OF AMERICA INVESTIGATE ALL FORMER ACCOUNTS AND RETURN TO ME ALL NSF FEES THEY CHURNED ON THOSE ACCOUNTS TO ME & I KNOW THAT UNDER THE LAW THEY ARE REQUIRED TO MAINTAIN BANK RECORDS OF ALL ACCOUNTS FOR 5-7 YEARS SO THIS WHILE CUMBERSOME SHOULD NOT BE AN ISSUE. I EXPECT THEM TO CONTACT ME AND WORK ON THIS WITHIN THE 90 DAY TIME FRAME THAT OUR AGENCY ORDERED. I HEARD NOTHING FROM THE BANK SO FAR AS TO MY STATUS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94553
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: The complaint is against Bank of America. My checking account is with XXXX XXXX and in XXXX I made out check # XXXX for {$660.00} to XXXX Card and I mailed it to XXXX Card to pay the credit card bill. That check was stolen and Bank of America allowed it to be deposited into an individual 's personal account. When I realized this I spoke to XXXX XXXX and submitted an affidavit dated XX/XX/2023 providing the facts of the case. XXXX XXXX Bank of America who said the investigation would take XXXX to 120 days. On Monday XX/XX/XXXX I called Bank of America and spoke to their Fraud Servicing Department. The representative said she would check on the status but returned a few minutes later and told me they would not talk to me but would only talk to my bank ( XXXX ). On Tuesday I heard from XXXX XXXX and was told that they had called Bank of America on Friday ( XX/XX/XXXX ) and Bank of America XXXX said the investigation would take another 90 days. In XXXX I learned that another credit card payment made in XXXX had been stolen and deposited into someone's personal account in another bank. I prepared a similar affidavit to submit to XXXX and in less than 3 weeks the other bank refunded my money. The Post Office, Prosecutors offices, and even AARP are reporting skyrocketing thefts of checks put in the mail. This means that Bank of America may have hundreds or even thousands of cases similar to mine that they are just ignoring and keeping our monies. My suspicion of this is of course increased after having read of your investigation and findings of unscrupulous practices by Bank of America in their dealings with their own clients. I am not a client of Bank of America so they may feel free to treat me and others like me with a feeling of immunity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19047
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: A couple of time when it was time for me to pay my I let them know because of XXXX I was out of work or working less hours and didn't have the money for monthly payments also the interest rate went up.no XXXX tried to contact me to help or go down on my payments now my payments are going to a collection. Where I was given a price to pay witch is XXXX dollars on the XXXX of every month right now I'm not working due to I don't work in the summer. I work for XXXX public schools food and XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87121
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: To Whom It May Concern : Starting in XXXX Bank of America has had inconsistent practices related to when it posts ACH transactions, paper checks, and pending deposits. These inconsistent practices have created two weeks of issues for me making it almost impossible to conduct business. We will start with transactions from last weekend. Most Recent Events XX/XX/XXXX : Balances are checked every morning to ensure funds are available and pending transactions are consistent with positive balances. Note, these were not captured through screen shots so there is no way to prove the statements made. If funds are required they are sent over, as seen on Friday XX/XX/XXXX and Monday XX/XX/XXXX. Funds are transferred based upon what is expected to clear as seen per the bank balances. On Tuesday payroll tax funds pulled by ACH by XXXX on Friday XX/XX/XXXX were returned to the provider as there was insufficient funds to cover them. o On Friday XX/XX/XXXX there were sufficient funds to cover these fees. o By Monday XX/XX/XXXX three checks posted to the account as of Friday. Check XXXX was given to the vendor on Thursday XX/XX/XXXX and cashed as of Friday XX/XX/XXXX. It did not show as pending on Friday. ( Figure 1 ) Checks XXXX & XXXX were issued on Friday XX/XX/XXXX and given to employees on that date. The employees were working and unable to go to the bank and cash the checks, yet they also posted on Friday without showing. ( Figure 1, 2, 3, 4 ) On Monday morning the bank is showing insufficient funds and a transfer is made to ensure funds are available. ( Figure 1 ) On Monday XX/XX/XXXX at noon the bank sends a notice of potential insufficient funds. Funding in the account at this time is sufficient to cover all expenses. ( Figure 5 ) On Tuesday XX/XX/XXXX the funds are returned to the payroll provider. The payroll provider assesses a {$300.00} fee and a request for immediate wire transfer of funds. ( Figure 6 ) Events XX/XX/XXXX : Balances are checked every morning to ensure funds are available and pending transactions are consistent with positive balances. Note, these were not captured through screen shots so there is no way to prove the statements made. A call was made to Bank of America on Monday where a statement was made that the funding should clear out ok by the end of the day as there was enough funds incoming to cover the outgoing expenses. On Tuesday payroll tax funds pulled by ACH by XXXX on Friday XX/XX/XXXX were returned to the provider as there was insufficient funds to cover them. o On Friday XX/XX/XXXX there were not sufficient funds to cover these fees. Money needed to be transferred from another bank and I was told via phone that the pending credits and debits would wash out on Monday. This was not the case. Everything cleared but the payroll taxes. o By Monday XX/XX/XXXX two checks posted to the account as of Friday. By Monday morning the funds had been slotted for return despite a transfer of money Monday morning. ( Figure XXXX ) On Tuesday a second call to Bank of America confirmed there was insufficient funds with no explanation regarding the late processing of payments with little to no notice and the subsequent deposits being made to clear the account. On Wednesday XX/XX/XXXX a call was made to XXXX with an explanation of what was occurring. Their suggestion was to change payroll dates so fund pulling no longer occur over the weekend. They would put in a request for a refund of the fees but no promises. To date they also state they have done nothing wrong and it is either my fault for not having enough funds in the account or the banks problem. They also refuse to allow me to send the funds early to prevent any issues occurring over the weekend. On Wednesday XX/XX/XXXX a conversation with one of the business managers at the bank met with similar responses. They suggested using one bank account to consolidate all pending funds with no explanation nor assistance with the lack of notice for late posting items. Essentially no response or explanation of how funds can post to a previous date with little to no notice to the account holder. The blame was placed on the XXXX system provider, XXXX, for not sending fund requests prior to cut off periods. At the end of the day the inconsistent practices of pulling funds and applying deposits is causing considerable harm and a lack of ability to remedy the situation in a timely manner. If funds are pulled and applied to a day without adequate time to react to the posting there is little way to remedy the balance situation. In addition, Bank of America does not allow me to setup sweep accounts the way larger corporations are allowed to. This also hinders my ability to utilize cash balances across all accounts. We just purchased a second business and funds are a bit stretched. It is uncomfortable but manageable. This means we dont have excess cash to leave lying around to account for inconsistent practices by the banking institutions. We are exploring new options for banking and payroll services. In addition to the practices of Bank of America, XXXX is also utilizing inconsistent posting of funds deposited and pulled. This inconsistency is being further hampered by overzealous fees. An insufficient funds fee of {$300.00} is excessive and predatory. As a nation that prides itself on small businesses who are the largest employers these practices ensure small business continues to struggle and fulfill their obligations to their employees and to the general economy. Whatever is decided this letter gives you the option and data to do what you feel is appropriate. For additional reference all bank statements are made available. Regards,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: The Fair Credit Reporting Act ( 15 U.S. Code 1681 ) says ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. So whenever there is a violation under the FCRA, it impairs the efficiency of the banking system. This is a violation of my privacy with my consumer report, since I control what is listed and what is not. In the event that any accounts are reported without my written consent, that is considered identity theft. This is a violation of both 15 U.S. Code 1681b ( 2 ) and 15 U.S. Code 1681c-2. This leads way to civil liability against the credit reporting agency for negligent and willful noncompliance under 15 U.S. Code 1681n, which allows for {$1000.00} per violation, for account listed without my expressed written consent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48197
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I opened a checking account with Bank of America, was using it and then XXXX day I couldnt log into my account anymore. They took my XXXX $ from me and said that my account was closed but wouldnt give me a reason or resolution to fix it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85021
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A