Date Received: 2023-07-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: InXX/XX/XXXX some accounts were opened in my name as a result of Identity Theft. I only found out in XX/XX/XXXX when trying to open an account at my local credit union. I went to a Bank of America branch where i spent an hour and a half on the phone with other representatives only to leave with no claim filed. I later found the claim phone number and got a claim opened on XX/XX/XXXX. I was told I would be sent an email to upload information so the claim can proceed. I have still yet to receive the email. I disputed the Information directly with XXXX XXXX XXXX and the information was removed however, this information is still being reported to XXXX and needs to be removed since it is preventing me from banking anywhere other than a prepaid bank. I need this issue resolved. I have called them 3 times since and every time they tell me ill receive the email in 72 hours and of course i never do.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2023-07-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Bank of America particular employees are violating my privacy rights and threated to railroad a situation and segregate me to the same particular involved employees. This is the second time that Bank of America has treated me with segregation. This matter involved business associates affiliated with Bank of America such as particular XXXXXXXX XXXX XXXXXXXXXXXX XXXX XXXX employees. I have received phone calls as early as XXXX XXXX using false names. On the exact dates this occurs the same Bank of America employees contact me. My vehicle was damaged at Bank of America by the Gardeners. I told XXXX XXXX at bank of America that this matter was escalated and mishandle per their own business contacts higher up. XXXX told me that she was segregating me to her, and I told her to stop reading old notes that this was done to me before. I told XXXX after the XXXX XXXX call she arranged not to access my bank information, call or email me to the point I file a huge complaint. The same lady that called me at XXXX XXXX. called me at XXXX XXXX. XX/XX/2023, and later tonight XXXX XXXX sent me an encrypted email. I am having medical issues and one of the businesses associated at XXXXXXXX XXXX XXXX XXXX XXXXXXXXXXXX XXXX XXXXXXXX was too escalate this but the same bank of Amecia employees continue to call me and demand email information. XXXX XXXX and XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have been at this for going on 3rd month. The parties responsible are engaging in corruption because they lack insurance which is what I have felt and told today.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/23 deposited check from the XXXX XXXX XXXX in the amount of {$4000.00} and was told funds available 24 hours later. The checked cleared on XX/XX/23 to Bank of America. As of XX/XX/23, BOA has placed a hold on the check to clear on XX/XX/23 with proof of the check provided to me from the XXXX XXXX XXXX shown to XXXX XXXX, Manager, BOA at the XXXX XXXX, XXXX, CA. XXXX XXXX could not offer a logical explanation of why there is a hold on the check until XX/XX/23. Three visits to XXXX XXXX ; three visits to the XXXX XXXX XXXX with no resolve. Both managers were getting paid ; the depositor, me, and attorney not getting with 3-4 of my time. Check deposited in my checking account immediately and a minimum of {$500.00} for time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94112
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: this issue been going since XX/XX/XXXX, On XXXX i file a dispute with BOA regarding unathorized charge for {$570.00} from XXXX and {$72.00} from XXXX, on XX/XX/XXXX recieved approval claim at my favor for {$640.00} .Then i credited the {$570.00} on XX/XX/XXXX then got debited back on XXXX the & XXXX on XX/XX/XXXX i got the credit again {$570.00} but then it got debit again {$570.00} on XX/XX/XXXX and credit again {$550.00} on XX/XX/XXXX, but on XX/XX/XXXX the {$550.00} got debited again from acct.so i call and case was reopen cause funds missing, so I call again and was told case was resolved at by favor on XX/XX/XXXX, i was never sent no letter or anything regarding this, ok so it was resolved at my favor but stil there was no fund on acct, so i call again and claim was reopen for missing money, ,So on XX/XX/XXXX, Speaking to Claim department regarding issue, i was told that this case been payed, i ask when cause havrnt seen anything funds, so she said that, it says that it was payed in XXXX partial payment refund from XXXX, i try to expain that thise partial payments were for puchase that i return back to XXXX, that doesnt have anything to so with the claim of $ XXXXfrom XXXX and XXXX, because the partial payments from XXXX were only {$210.00}, i tried explaining that these partial payment refunds were for some item that were return back.and to see the amounts of claim and refund s were different and the dates of order s from XXXX were also different , i sent in documents of the items that were return from XXXX, and partial payment s recieved that do not add to my dispute, dispute was only XXXX items and the partial payments were XXXX item, after sending in documentation i have a feeling that they didnt if bother in going over the documents pretending to my claim.im attaching the dispute charges and when money got credited and debited to acct and the partial payment refund that dont have anything to due with claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 936XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank of America reported fraud and sent something to XXXX XXXX and now I can't get an account. I haven't done anything like that. They closed my account for a check I deposited and still cashed the check and gave me the money. Then reported me to XXXX XXXX. It wasn't fraud and not sure why they even said that.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95826
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Got three unauthorized transactions from Bank of America debit card through Remitly : XX/XX/XXXX XXXX ( XXXX dollars XX/XX/XXXX XXXX ( XXXX dollars XX/XX/XXXX XXXX ( XXXX dollars I didnt even register for XXXX. Remind employees said they are the third party merchants so they refuse to refund me. Bank of America refunds me with the first one but marked the other two claims as claim not paid
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 010XX
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I called Bank of America on XX/XX/2023 to dispute ( 3 ) {$40.00} charges I did not recall authorizing. The total amount I was disputing was {$120.00}, however the representative botched the claim and put the claim in for {$720.00}. I received a message about my claim the same day and when I saw the amount was completely wrong, I immediatly called Bank of America, wherein another representative made yet another mistake. Instead of correcting or closing the initial claim which ended in # XXXX, she filed a duplicate claim. The mistakes on this claim were endless. I have spent literally hours on the phone with Bank of America to correct all their mistakes to no avail. I eventually asked them to just close the claim, as I could not take it anymore. I said I will just pay the {$120.00}. I did file a formal complaint with the OCC Case # XXXX. I am legally declared XXXX and my Social Security is set up for Direct Depoisit to my Bank of America Account that I have had for over 5 years. Bank of America closed my account today with no notice to me, when I called they would not tell me why. I asked to speak to a supervisor and they transferred me to a spam number telling me I won a free XXXX gift card. How can they get away with this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07002
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: Hello Ive been getting trying to get a Bank of America prepaid card. Ive had one in the past for more than 10 yrs. The one I had, expired this year. And I never received a replacement like other years. Id like a new Bank of America edd prepaid card up to date. I havent so. I have a new address of it helps. Its XXXX XXXXXXXX XXXX XXXXXXXX, Ca XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94565
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I had a credit card opened up in my name a few months ago without my knowledge. Since BOA is going through the CFPb settlement, please review to see if this was opened up by BOA and Id like customer service compensation as result of having to freeze all my reports.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 50266
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2023, I submitted response pertaining banking issues reported by news. I submitted question online XXXX media page. Bank of America customer service agent XXXX responded asking me to send private message or can they call me. I spoken with agent. I asked about my account and fees, if any should be returned if the allegations from news media was true. It stated banking corporations has been over charging for transactions fees {$35.00}, plus opening accounts without customers knowledge, also I asked about maintenance fees of {$12.00} that company charges for my checking account in which, I have been with over 20 plus years. XXXX stated, if any accounts are not correct please send information to her or she could look up. She was blowing smoke up my *** because, I have been charged multiple fees, and maintenance fees when no income was coming to bank. I phoned BOA on XX/XX/2023 and spoken with XXXX because a refund of {$12.00} was issued, I asked why? She stated I put in complaint about the fees on XX/XX/2023 at XXXX central standard time. That was untruthful acts. I did not file a complaint nor do it shows on my phone, I contacted organization on that date/ time. She was frustrated asking me, what should she do? Refund it? I stated I never asked for a {$12.00} refund plus that's insulting my intelligence when, I have been paying fees to this organization for years and they send me only {$12.00}? I can see a few XXXX but {$12.00}?? The company name and charges all over news media but when I a customer calls and ask about account XXXX the online media associate put in a false claim on me stating, I was complaining about the maintenance fee? I think this is the lowest thing someone can do to a customer or individual
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46342
Submitted Via: Web
Date Sent: 2023-07-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A