Date Received: 2023-08-06
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: So XX/XX/XXXX I was told from bank America they are closing my account due to bank discretion and they have the right to not explain the reason why I have checking and bussiness account I was stole they were closing the accounts XX/XX/XXXX right and Im not able to access any funds from any account I had put multiple hardships in because I do own a bussiness and need to pay out payroll how ever every hardship has been denied talking to account closure has been a headache for me every rep have something different to say and highly rude about helping the customer myself I feel like I have been racially profiled and now they are holding my funds the last time I spoke with account closure was XX/XX/2023 and was told that bussiness account has been closed since XX/XX/2023 but the back office hasnt issued a check yet I want to know why are they holding my funds and keep making all these different excuses on to why I cant have access to my funds how ever they officially closed my personal account XX/XX/XXXX but now my bussiness and savings is still on stand still with no answers but to be told to keep calling and checking the status I asked if back office has email or number where they can be reached regarding this and I was told no I just have to wait please help. I feel as if they just doing this process on purpose because I am XXXX bussiness women who own a XXXX XXXX its not fair and I have to keep letting my employees know to be patient that they will receive funds once Bank of America fully close my account which they are taking there time on
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I transferred {$700.00} to the owner of a business XXXX XXXX XXXX and XXXX XXXX. on XX/XX/XXXX as a deposit for granite countertops. They were to be installed on XX/XX/XXXX. I still haven't received the countertops or the entirety of my money back. Through a series of communication I have managed to get back {$200.00} with daily promises to return the rest. I do not feel that it's fair that nothing can be done about this transaction fraud because this is a known individual with a legitimate business registered in the state of Florida.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33598
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: The bank closed my account for no reason and wouldn't give me a reason for the closing. Any time I asked about why they said they were not allowed to discuss the matter. When I asked foe senior management they said there was nobody that I could talk to. I'm not the kind of person to cry about things but when I have money in my account and they tell me it's being closed for no reason and won't give me a reason is fishy and unprofessional.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 427XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have to report that the last week I received Job offers from the company 's XXXX XXXX XXXX and XXXX to supostly a remote customer service position. Full and part time the second company. Since I was supposed to work remotely they sent me a ckecks in order to purchase equipments with local vendors. I did deposit those checks into my bank account on line, first check on XX/XX/XXXX by payment amount for XXXX and the second one for XXXX on XX/XX/XXXX, not knowing that the bank has a policy that put the funds available into my account before they confirm the checks are legitimate and clear, so I scope to send XXXX USD on XX/XX/XXXX to the supossed vendor in order to purchase the equipments and as soon as the bank returned the operation at the end of the same day I called my bank to report that situation, so they told me this is a spam and they have to initiate the investigation with the first company. The second check I deposited on XXXX XXXX waitng this time till the check wiil be confirmed for my bank, I thought maybe this second company could be legit, I did research about both company 's on internet websites and either on XXXX, and finally the second check was returned by the bank by mistake- or maybe intentionally- twice, so did duplicate the same charge on XX/XX/XXXX and XX/XX/XXXX, so it affected me tremendously because I have right now on red my acoont check, and the bank told me it would be stay like that until they finish the investigation. All these situation is in the context than I recently received my permission to work and my social security number ( between XXXX and XX/XX/XXXX ) and i was Looking for a job by the internet platforms. Also as I said I didn't know my Bank 's check account policy, those are the first checks I did deposit into my account even during my all stay in XXXX. I really didn't know my bank 's accounts check policy. On the other hand in my experience with banks in my country the banks never put available money into customers accounts until the check are clear, so I thought it works similarly hear in XXXX. As I know rigth now some banks has similar policy 's as in my country. Otherwise if I would know that policy I wouldn't have send any money to anybody until the bank had confirmed the checks were legitimate and had funds. I expect to have soon my money back for the second return my bank was supposed to return once for XXXX My claim is to get back my money ASAP, the bank left my account in red since Thursday XX/XX/XXXX, also did return the payment for my rent because of that on Friday XXXX and right now are forcing us to use our credit cards to make our payments only because they duplicate the charge for XXXX. XXXX. When I called the bank the same day on XX/XX/XXXX the customer service told to the interpreter XXXX XXXX ID XXXX that the funds will back to our- is a join account with my wife - account between Friday XXXX and Saturday XXXX that call was at night of Thursday XXXX of XXXX between XXXX XXXX an XXXX XXXX XXXX. And it didnt happened. Yestatay we were at the office center of Bank of America and XXXX XXXX employee of the bank, called the security area, and they told we maybe are going to know something about the end of the investigation by Thursday XXXX of XXXX, also than it's possible that the account will be closed and our funds ( XXXX XXXX XXXX could be available by a check in 90 days! So please help us in order to have a fear treatment as a customer, and get back us money Immediately. Of corse we did learn a lot of this painful lesson and expect no more deposit checks unknowingly deeply the company signed it, and also expect to open accounts with a banks with checks policys similar as in our country, when the funds are avaliable only with the clear checks, no matter if it could take 7 to 10 business days. Thank you for your time and your help Respectfully XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance of Fair Credit reporting act this creditor XXXX XXXX XXXX has violated my rights! On this date XXXX & XX/XX/XXXX there was a late payment on my report as well as XXXX, XXXX, XXXX, XX/XX/XXXX. Under 15U.S.C 1681 sec. 602 states I have the right to privacy. 15 U.S.C. 1681 sec. 604 ( A ) sec. 2 a consumer credit reporting agency can not furnish an account without my written instructions. 15U.S.C. 1666b a creditor may not treat a payment for a credit card under an open end consumer credit plan as late for any purpose. Thank you for your time, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30310
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I am writing to formally request the removal of my name from the check systems maintained by your organization. I recently discovered that my name is still listed in your database, and I believe this may be an oversight or an error. As a responsible account holder, I have diligently managed my financial affairs and maintained a good standing with your company. I kindly request your immediate attention to this matter, as having my name inaccurately associated with any negative information can have adverse effects on my financial reputation. I am confident that the issue can be resolved swiftly and without any complications. Enclosed with this letter, you will find relevant documentation that supports my claim and verifies my credibility as a trustworthy customer. I kindly ask you to review this evidence and initiate the necessary steps to remove my name from the check systems promptly. Please confirm receipt of this request and notify me in writing once the removal process has been completed successfully. Additionally, I would appreciate any further information regarding this matter and any steps I need to take to ensure its resolution. Thank you for your prompt attention to this matter. I look forward to a timely response and a resolution to this issue.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48092
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Other features, terms, or problems
Subissue: Problem with cash advances
Consumer Complaint: During course of home addition/ remodel I took out 4 promotional. loans last year. Promotional APR 1.99 %. XXXX. {$21000.00}. XX/XX/XXXXXXXX " " 0.00 %. XXXX. {$11000.00}. XX/XX/XXXXXXXX " " 1.99 %. XXXXXXXX {$23000.00}. XXXX " " 0.00 %. XXXX {$10000.00}. XX/XX/XXXX I have been paying the minimum payment and the total new purchases every month The first loan XXXX was due XX/XX/XXXX so I called and was told to pay the minimum payment, new purchases and a separate payment for the loan we made 3 separate electronic payments {$810.00}, {$4300.00} and loan current amt due {$8700.00} The next billing cycle the XXXX loan was removed as paid, but {$7500.00} was place under a loan at 20.99 % Behold?? My recent balance reduced to {$3600.00} at the 20.99 % rate The contract says min payments will be applied by APR rate Bottom line even if you pay off each individual loan on date due they put you in the 20.99 % rate which is dishonest I would like to be refunded the additional interest and I will pay all loans off I have been working with XXXX XXXX XXXX ext XXXX with? results I think BoA is being misleading and dishonest with consumers they want to get their pound of flesh ( 20.99 % interest rate ). I have had this credit card for almost 40 years Apparently they have a clause min payment is applied to lowest rate balance and payment over the min is applied your highest rate balance regardless when loan due??? Your help is appreciated XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95661
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2023, frustrated w/my bank and their recent policy changes, I decided to change banks. I went online to Bank of America and proceeded to open a new checking and savings account ( approval e-mail from them attached ). I opted to fund each opening deposit via ACH transfer ( an option offered ) and provided the routing and account numbers of my current account for them to initiate an ACH transaction to fund the new accounts. As expected, they processed Monday and cleared my account Tuesday night, posting Wednesday, XX/XX/XXXX, as shown on the attached. On Saturday, the XXXX, I logged on to " check on things '' and noticed they still had not credited my account. Even if there were to be a fund availability hold, on an ACH it should have been off by Saturday. So, I attempted to live chat them and discovered I couldn't do it from computer ( how nice, no way for me to have a transcript/record of what was said ). Left with no choice, I phoned them and got the usual... a few menu 's, the time-waster telling you can do things online ( this couldn't be done online ), etc., then the " longer than normal hold times 'but we can call you back ' ... '' They called back and might as well have not wasted my time... The first rep was completely clueless, so I asked for a Supervisor. After a lengthy hold, I was connected with " XXXX. '' This was also a was of time... XXXX first tried to tell me I must've entered a number ( routing or account ) incorrectly. Wait, wrong, it's pretty obvious I entered them correctly as they were deducted from my external account ... in the end, I was told by XXXX that I would need to contact my OLD bank to have them trace it. HOW on earth would my old bank know what Bank of America did internally with the money? My old bank did their part, they paid the ACH which BofA sent thru, but they would have no clue what BofA did with the offsetting entry internally ( that should have credited my account ). I attempted to give them one more opportunity by wasting of my time today to call them. I did, and it was again a total waste of time. Today the supervisor ( yes, same today, rep then supvr ) tried to tell me ACH 's can take 3-5 days ... Yes, that might be true ( tho really, in this day & age ), but OK, I should STILL see it in my balance ( Ledger balance ), just not available balance... it's NOWHERE and NOBODY seems to know where it went! I just want these accounts CLOSED ( with no early closing fees due to their ineptness ), and the money sent back to my old ( tho now again current ) bank account and I'm DONE with BofA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I was applying for a XXXX XXXX XXXX XXXX with Bank of America and was denied twice on XX/XX/XXXX, and XX/XX/XXXX. Bank of America made me believe that it was because I have too many credit cards with them, I previously had three ( 3 ), but Now I have one ( 1 ). However, Bank of America is still denying me, I have been with Bank of America approximately XXXX. I believe that Bank of America is discriminating me and not been honest upfront about and telling the truth. I contacted XXXX and my credit score is very Excellent and XXXX XXXX and my is Excellent. Bank of America is not fair to me, please assist to this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: *** This is basically a duplicate of the one filed a couple minutes ago on my checking account, I'm just filing the same thing on the savings account so they can refund/close it too *** On XX/XX/2023, frustrated w/my bank and their recent policy changes, I decided to change banks. I went online to Bank of America and proceeded to open a new checking and savings account ( approval e-mail from them attached ). I opted to fund each opening deposit via ACH transfer ( an option offered ) and provided the routing and account numbers of my current account for them to initiate an ACH transaction to fund the new accounts. As expected, they processed Monday and cleared my account Tuesday night, posting Wednesday, XX/XX/XXXX, as shown on the attached. On Saturday, the XXXX, I logged on to " check on things '' and noticed they still had not credited my account. Even if there were to be a fund availability hold, on an ACH it should have been off by Saturday. So, I attempted to live chat them and discovered I couldn't do it from computer ( how nice, no way for me to have a transcript/record of what was said ). Left with no choice, I phoned them and got the usual... a few menu 's, the time-waster telling you can do things online ( this couldn't be done online ), etc., then the " longer than normal hold times 'but we can call you back ' ... '' They called back and might as well have not wasted my time... The first rep was completely clueless, so I asked for a Supervisor. After a lengthy hold, I was connected with " XXXX. '' This was also a was of time... XXXX first tried to tell me I must've entered a number ( routing or account ) incorrectly. Wait, wrong, it's pretty obvious I entered them correctly as they were deducted from my external account ... in the end, I was told by XXXX that I would need to contact my OLD bank to have them trace it. HOW on earth would my old bank know what Bank of America did internally with the money? My old bank did their part, they paid the ACH which BofA sent thru, but they would have no clue what BofA did with the offsetting entry internally ( that should have credited my account ). I attempted to give them one more opportunity by wasting of my time today to call them. I did, and it was again a total waste of time. Today the supervisor ( yes, same today, rep then supvr ) tried to tell me ACH 's can take 3-5 days ... Yes, that might be true ( tho really, in this day & age ), but OK, I should STILL see it in my balance ( Ledger balance ), just not available balance... it's NOWHERE and NOBODY seems to know where it went! I just want these accounts CLOSED ( with no early closing fees due to their ineptness ), and the money sent back to my old ( tho now again current ) bank account and I'm DONE with BofA.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A