Date Received: 2023-08-07
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2023 I made a XXXX payment to an employee for {$100.00}. It did not immediately go through to him like usual. Instead i received a notice that it was pending review. After a few hours I called the bank to see what the issue was. i was told it would be released by midnight. I was also told I could not speak to a supervisor because she could not reach one in the XXXX minute timeframe and hung up on. It was not released at midnight. It has now been XXXX days with no response. I went into the Bank of America branch and was told to call the customer service line because they could not help. I have been on hold with them for an hour with them telling me to just wait. I demanded to speak to a supervisor and after an hour i was transferred and hung up on. I do not believe they can hold my money indefinitely and not send it to the recipient or return it to me when requested. They are denying me access to funds on deposit with no interest and or explanation. They have provided no timeframe and no one can assist me. I have also reached out to Bank of America on various social media platforms to no avail. I would like some assistance in having my money returned.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/23 my BOA account was locked due to suspicious activity, I have confirmed numerous of times that it was me using my own debit card. Then XX/XX/23 BOA made the decision to close my deposit account. There is a balance of {$62000.00} that is rightfully owed to me but BOA keeps extending the hold on my funds. A cashier check of {$42000.00} was deposited on XX/XX/23 and was supposed to be made available by XX/XX/XXXXbut BOA keeps extending the hold. There is a new hold on XX/XX/23 for the same deposit. I felt that BOA froze my account unlawfully with a faulty fraud detection program, when there was, in fact, no fraud. I also felt that BOA broke the Regulation CC law by not making {$5500.00} worth of funds available the following business day and going pass over 7th business day. XXXX XXXX XXXX : Bank of America Account # : XXXX Routing : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92831
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 My personal Maryland State income tax refund ( {$9000.00} ) was deposited into Bank of America account number XXXX. This was in error as I am not the account holder, XXXX XXXX XXXX is the account owner. Bank of America noticed the error and froze XXXX XXXX account and all funds- On XXXX. XXXX, XXXXXXXX my Federal Income Tax refund was also deposited into the same account ( {$11000.00} ) at the time the account was closed. My tax preparer noticed the mix-up and made myself and XXXX XXXX aware of the mix-up- so we contacted BOA. XXXX XXXX was informed his account was closed, a review and all funds would take place with a resolution on XXXX XXXX. After numerous calls, in-person appearance at a local branch- we have been told the transaction is still under review? The BOA Branch Manager, informed BOA Lost Prevention, Risk Management, Account Closure and Fraud Department, that the deposit was in fact in error as both myself, the tax preparer and XXXX XXXX ( account owner ) sat in-person seeking a resolution to this problem. In the meantime, I notified the IRS, to which they started a deposit trace on XXXX XXXX. On XX/XX/2023 ( conclusion of the XXXX given by the IRS ) I was informed by the IRS that BOA has not responded to the demand for retrieval of the errant deposit, as of this day XXXX XXXX has never received an update for his remaining funds in the account at the time of closure- The State of Maryland informed me they have no recourse to have the deposit reversed and I'm too wait until Bank Of America sends the money back to them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I was finally able to close my account today, but, for years, Bank of America refused to allow me to close my account ( s ). Ive been forced to pay $ XXXX monthly maintenance fees the entire time. I was told on multiple in person visits that the account was linked to a parents account, so Id be unable to close it without their permission. I was well beyond the age of XXXX and have made independent financial decisions before then as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 381XX
Submitted Via: Web
Date Sent: 2023-08-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: since 2005 I opened my checking account and my saving account with bank of America i am still using these accounts until now and I never received any rewards from them,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01420
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: BANK OF AMERICA HAS TAKEN {$40000.00} OUT OF MY ACCOUNT IN EXCESS OF WHAT WAS DUE AND PAID ON MY B OF A CREDIT CARD. THEY DID NOT RETURN MY MONEY FOR 10 DAYS AND DID THE SAME THING AGAIN THREE MORE TIMES. THEY PROMISED TO RETURN MY MONEY TO MY CHECKING ACCOUNT, BUT DID NOT. MY SON AND I HAVE WORKED ON THIS FOR 20-30 HOURS TRYING TO GET THE BANK TO PAY ME BACK. THEY RANDOMLY TAKE MONEY FROM MY CHECKING ACCOUNT AND THEN WILL RANDOMLY CHARGE MY CREDIT CARD THE AMOUNT THAT THEY WERE SUPPOSED TO REFUND. I AM XXXX, ALMOST XXXX, AND THIS IS SO UPSETTING AND I AM AFRAID THAT THEY WILL TAKE ALL OF MY MONEY AND I WILL NEVER GET IT BACK. PLEASE HELP ME. XXXX. OR CALL MY SON AT XXXX. AT ONE POINT THEY OWED ME {$81000.00} AND CURRENTLY, I DO NOT KNOW WHAT THEY HAVE STOLEN FROM ME. THIS FEELS SO WRONG.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 871XX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: BANK OF AMERICA CREDIT CARD STEALS MY MONEY FROM MY B OF A CHECKING ACCOUNT. IT HAS HAPPENED ALMOST EVERY MONTH THIS YEAR. I AM XXXX AND IT IS VERY UPSETTING TO BE RIPPED OFF BY THIS BANK.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 871XX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In 2018 my stepdaughters made some checks from my check book forged my signature and took XXXX from my account. Bank refused to reimburse the money even after I made a police report. Later she was arrested and did some time for the crime
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90032
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-08
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I received an email a few months ago that Bank of America ( BoA ) would close a checkings account in my name. I had never opened an account with them. When I called, the rep said I would receive a packet in the mail in order to file fraud. When the packet came in the mail, it asked for copies of several of my credentials. I did not feel comfortable doing so. I went into a BoA branch and asked them to verify the account was closed. They said it was. A few months after that, I received a letter in the mail saying another BoA Checkings account in my name would be closed. I received a Bank of America {$700.00} check for the remaining balance on that account. Someone opened the account in my name and received several XXXX payments in one day. I have not cashed the {$700.00} check. However, I do not want accounts to keep being opened in my name. How can I stop this?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2023-08-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-06
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have bank account with bank of America and didn't receive the money that cfpb enforce bank of America to pay it to their customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98405
Submitted Via: Web
Date Sent: 2023-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A