Date Received: 2023-08-10
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: The credit card company charged me an annual fee when I never authorized payments on the new card. In other words I never called in in authorized a new card I received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44319
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: XX/XX/XXXXXXXX - The riot, protest, whatever occurred in DC. - I was not there. XX/XX/XXXXXXXX - The FBI and Bank of America discussed needed information on ( 1 ) A list of BofA card users that used their card in the vicinity of DC, VA, MD from XXXX - XXXX and ( 2 ) ANY PERSON THAT PURCHASED A FIREARM " GENERALLY '' WITHIN 6 MONTHS. Email will be attached. XX/XX/XXXXXXXX -- After hearing about testimony of a whistleblower I wanted to know if my name was given to the FBI because I purchased a firearm on this card. I called my bank and was assured that legally the bank can not give that information out and that BOA adheres to all Federal Laws on Customer Privacy. I followed 2 CFPB complaints that resulted in BOA telling me I do not own the account - false information. I filed a complaint with the OCC - BofA Regulator. - Denied I filed a complaint with the FTC - No word I filed a complaint with the FED - They do not regulate National Banks. I filed a complaint with Sen. XXXX XXXX, Sen. XXXX XXXX, Rep. XXXX. - Nothing The response from the last complaint was not shown as public, and the Bank wanted me to call a number for a discussion. I have called that number several times, no names, just a voice mail that is never answered or returned. This is going on since XXXX. The emails are in the Judiciary Testimony of FBI XXXX XXXX XXXX. BOA knows whose name they gave to the FBI without a warrant. That is why they keep me in limbo with follow-ups that do not occur of phony numbers that don't work and Erroneous communications to a Federal Agency ( CFPB ) that allows them to defer giving me the answer that could would loosely associate me with XX/XX/XXXXXXXX events.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 280XX
Submitted Via: Web
Date Sent: 2023-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: one year ago i had a {$69.00} charge on a Spirit Rewards credit card that i never applied for, I disputed with my bank who issued my a new debt card to prevent future charges, i also filed a CFPB complaint and thought this was resolve. on XX/XX/2023 i was charged another fee of {$69.00}, i have never applied for this card, have never received, or activated a card from BOAXXXXSpirit XXXX This is continued scam as you can not get thru to Spirit or BOA to discuss, I've tried XXXX provided by my bank, there is no option to speak to a live person, XXXX, unable to thru to live person, XXXX from XXXX search is not a good number. Please stop these people from taking advantage of consumers. This is obviously a XXXX violation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47150
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Today Thursday XX/XX/2023 I am realizing that all my bank accounts that I have at Bank Of America have been closed and I called to find out the reason and the only response was that the bank made that decision and I can't do anything. My personal and business account are inactive and as a consequence I am in a financially critical state to be able to operate my company, generating serious consequences for me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33178
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: B of A Cash Rewards Program I received a Credit Card from BofA in XX/XX/2022 which offered a {$200.00} refund on purchases if I charged {$1000.00} within 90 days - I called Customer service in XXXX to ask when I had to meet the {$1000.00} thresh hold and I was told since I hadn't used the card up to that point, I would have until XX/XX/XXXX to receive the {$200.00}. I called in XXXX and asked again when I would need to meet the {$1000.00} threshold and I was told again 'that I would have until the ed of XXXX. I called on XX/XX/XXXX and I was told the {$200.00} credit would be applied at the end of XXXX. I called XX/XX/XXXX and asked why the $ XXXX t had not been applied to my bill as promised, and was told that an extension had not been granted. In XXXX I called and ask for a Customer Service Supervisor and was told the same thing even though I had again gone through the scenarios of what I was promised. On XX/XX/XXXX I received a form letter stating I did not meet the requirement to spend {$1000.00} within 90 days, which I would have done had I been told in XXXX and XXXX that was what I needed to do. I feel this was a " bait and switch '' situation and see that BofA has been sued for doing this to other consumers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32137
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: For over the past several years my personal information has been dumped on the dark web and the internet. Over 1000 cases of fraud on my account. Accounts emptied. Mail stolen. All due to credit card companies and credit bureaus and banks failing to secure their databases allowing information theft. I have spend the last several years working to clear my financial records. In the past year starting in XX/XX/XXXX and in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX I have sent debt validation letters, some not asked for by creditors in a effort to research issues with fraud. This creditor has not seemed to respond to my letters within 30 days. The creditor needs to respond within 30 days to requests.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43040
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: An old address on my credit report is being reported. Please delete the adress XXXX XXXX XXXX XXXX XXXX, FL XXXX from my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34638
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: An account was opened in my name, but I did not open it. I called in XX/XX/XXXX because I was getting emails to confirm my account with Bank of America. I called in and ended up with the fraud department and was told the account would be investigated and closed. I was told I was not responsible for the account. Today my mother brought me a statement mailed to her address but in my name from Bank of America. I opened the statement and could see there was a savings account open, and had a balance of {$280.00}. I called in again to Bank of America and was told the account was closed XX/XX/XXXX. I expressed my concerns that this account was to be closed almost a year ago. I requested a letter/document showing the account is closed and is no longer associated with my social security number/name etc. I will update this complaint if I receive the letter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 490XX
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX, I started my application for a home loan with Bank of America. I spoke to XXXX XXXX ( NMLS ID : XXXX ) about how I can qualify for the Bank of Americas Community Affordable Loan Solutionprogram. We discussed my income, my credit score, my successful completion of an approved Homebuyer Education course, and other qualifications. We reviewed - in detail - that although I earn income from various sources, only sources that show a 2-year history will qualify as income in the context of an underwriters assessment. And under that definition, he assured me that I have an annual income that qualifies me for the Community Affordable Loan Solution. On XX/XX/XXXX, I was introduced to XXXX XXXX ( XXXX ID : XXXX ), who was to serve as my Lending Client Associate. I was told that he would be assisting me with submitting all documents needed to assess whether I met the qualifications for the Community Affordable Loan Solutionprogram. On XX/XX/XXXX, I submitted all W2s for XXXX and XXXX, along with a document that outlined how I earn income from multiple sources. Text from the document explained that I have one primary job wherein I earn an annual salary. That job- which I have been at since XX/XX/XXXX- is the only source of income that I have held without interruption for the past 2 years. And that- I was told- was the only job that qualifies under the programs definition of annual income. I was told that all other income sources would not be counted towards total income because I did not hold those jobs for 2 or more years. Using that one source of income as my sole qualifying income source is the reason that XXXX proposed a {$210000.00} loan request. Calculating that loan amount was predicated on the {$88000.00} that I earn annually from that one job - the only job that I held for a period of 2 or more years. To eliminate any confusion and provide complete transparency into my finances, on XX/XX/XXXX I submitted an additional document illustrating the numerous jobs that I have held since XXXX. A document titled Income Sources Visualized.pdf plotted all of my part-time, seasonal, contract, and freelance work on a timeline. That timeline showed that only one job spanned a continuous XXXX period. All other jobs were short term, and none of them exceeded 2 years of continuous tenure - a fact which would disqualify them from being considered income in the income qualification component of the Community Affordable Loan Solutionprogram. And so, since my income documents were accepted without pushback or rebuttal, I operated under the premise that my income qualifies for the program. Based on what I was told by XXXX XXXX and XXXX XXXX, I qualified. Over the course of 2 months I submitted additional documents : bank statements, copies of checks, signed letters explaining the source of deposits, etc. And as the process continued, no indication that I was not qualified for the Community Affordable Loan Solutionprogram was given. On XX/XX/XXXX, I received a call from XXXX XXXX, XXXX notifying me of Bank of Americas plans to cancel my loan application. After weeks of confirming that I qualify for the Community Affordable Loan Solutionprogram, XXXX XXXX conveyed that the ( unnamed ) underwriter assigned to my application determined that my total annual income exceeded the maximum allowable amount for the program. This underwriter did not adhere to the definition of income that was defined as only jobs with a 2-year history. But rather, they took into account money that I received as payment for jobs that I have held temporarily. As a result, my loan was disqualified and subsequently canceled. The problem is that this method for evaluating my income flies in the face of - not only conventional wisdom - but also all accepted fundamental laws of actuarial science. The reason that lenders only consider 2 years of continuous employment with a single employer as income is because that factor is a strong predictor of the borrowers future earnings, and therefore portend a high probability of loan repayment. Conversely, any temporary, seasonal, freelance, or contract work that does not show a consistent income stream over a 2 year period are not counted towards income because future earnings from such ventures are unpredictable. Admittedly, over the last 2 years, my total earnings have exceeded the median household income for my metro-area. But those earnings came from jobs dependent on conditions related to the coronavirus. As the pandemic-era job growth comes to an end and remote work starts to wane, my ability to earn as much as I have in the last 2 years will diminish. The only steady income source I have- the one that serves as a predictor of future income- is the one primary job that I have held for the last 2 years ; and that is the only income source that should be measured in my evaluation. In deciding to count my short-term money streams toward my annual income, the underwriter disputes all generally-accepted mathematical and statistical methods for loan processing. Your underwriter is inflating the amount of future earnings over the life of a 30-year mortgage. Furthermore, after receiving assurances that my income would qualify me for the loan program, the Bank of America ran my credit - an action that decreased my XXXX XXXX by XXXX points. If anyone had let me know that my income would be a disqualifier before they ran my credit, I would not have proceeded with the application, and my credit score would not have been adversely affected by Bank of Americas inquiry. Running an individuals credit under false pretenses is a violation of the Fair Credit Reporting Act ( FCRA ) along with numerous consumer protections afforded to me under the Consumer Financial Protection Bureau. Losses I sustained from the Bank of Americas professional negligence include a lower credit score - and not to mention - the pain and suffering I incurred from being subject to an arbitrary months-long audit of my finances that ultimately robbed me of realizing my dream of owning a home. Homeownership strengthens our communities and can help individuals and families to build wealth over time, said XXXX XXXX, the head of Neighborhood and Community Lending for Bank of America. The Community Affordable Loan Solution is supposed to help make the dream of sustained homeownership attainable for people who work hard, pay their debts, and are ready to commit to serving their communities. Everything about my profile shows that I am a shining example of the type of customer that your bank wants to lend to. I earn a respectable income ; I have a stellar rental history ; my credit score is in the top 20 % of all Americans. And yet, this process has made it more difficult for me to own a home at every turn. How can I win if the goal post keeps moving?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33323
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-10
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I was a victim of identity theft. My Bank of America Debit Card was obtained by cybercriminals using the XXXX XXXX website. They then created a XXXX XXXX XXXX account in which they purchased over {$2000.00} in gift cards to XXXX XXXX XXXX using the Mileage Plus X platform. I contacted Bank of America 's fraud department to notify them of this crime, and then contacted XXXX, who said that their fraud department would follow up in a few days. Happy to provide all information as needed as the notifications for the account sign up and purchases were sent to my email address. I have filed a police report with my local police department and have filed a report with the FTC as well, both attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 951XX
Submitted Via: Web
Date Sent: 2023-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A