Date Received: 2023-09-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/, I deposited a check from my employers 401k administrator into my checking account and noticed on the receipt that the funds may be held till XX/XX/XXXX. Surprised, I called BofA re this lengthy hold on the much needed funds. While speaking to BofAs representative I opened my account details via the banks mobile app and noticed the funds would be available the next business day. On the next business day, the funds were present and used to cover charges but then suddenly the funds were removed from the account with a new hold for several days. Confused, I called BofA again and was told the funds arent available because BofA was not able to cash the check or that the funds were not available from the issuer. I called the issuer who confirmed funds are available and that BofA did not try to cash check yet. So, I waited a couple days and looked for the funds. Still on hold. I called the issuer again and was told that BofA has indeed cashed the check at XXXX MT on the XXXX of XXXX. With this info, I called BofA again to see if the funds could be made available. The two representatives at BofA I spoke to today said they can not release the funds. The supervisor stated that the funds are not in BofAs possession but are at an automated clearing house. I expressed concern that : a ) the funds were available but then made unavailable and b ) BofA is not in possession of my money and can not tell me where it is. This doesnt make any sense. At the end of the day, this is my money and need it to help cover medical expenses for a serious medical condition which Ive needed to postpone until funds are available.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 270XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX Electronic check payment to CA DMV ( XXXX ). DMV provided receipt which included 'Payment : Successful '. Transaction listed per online checking account. However, on XXXX DMV sent Demand For Payment letter referencing check decline and imposition of penalty for late registration payment. Penalty amount imposed was {$220.00}, which was paid by money order ( which came to XXXX ). A letter was then drafted and sent by certified mail to B of A in XXXX, Fl. Bank was advised of problem and asked why no alert/notice was sent re decline. The local branch in XXXX CA was advised of letter and requested to sort out problem. Meanwhile, XXXX provided a two sentence response to two page letter. Response acknowledged that there were sufficient funds in account, but that funds were not withdrawn to pay DMV. No reason was given for non-withdrawal of funds to pay DMV and XXXX CA branch could not provide any explanation nor yet offer any direction to customer to find resolution. Customer had to pay DMV an additional XXXX dollars through no fault of their own.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Someone have open a credit card in my name without my permission and now its affecting my credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WI
Zip: 53223
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My credit report is showing late payments to BANK OF AMERICA , N.A . XXXX. Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. If there is any confusion, I suggest you contact myself or BANK OF AMERICAs customer service representative.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91307
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been with Bank of America for 5 years, and I am a XXXX XXXX XXXX. I am quite disappointed in the service I am getting from Merrill Edge, and calling them involves waiting on the phone for 1 hour. Emails are impossible. I wanted to transfer {$5000.00} that is currently on hold from my brokerage account ( XXXX ). I have been locked out of my Merrill account for no reason, and I do not get answers except that my account has been locked. This is against the terms and conditions of my account, as you all are holding onto my money without the ability to transfer the balance into my checking account or say why my account has been locked.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Bank of America overdraft fraud
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: To bank of Americas Advantage, I as a victim of identity theft and without access to my account due to two factor authentication, transfers and usage was going on without having verified my identity. The numerous instant transfers and ongoing attempts ensued since XX/XX/XXXX and despite the hours and hours of telephone conversations which seemed to be designed to run me down tirelessly as they must be aware Identity theft is daunting and not limited to just their accounts. They were negligent in their response to my situation- in one example where I had asked them to not commingle accounts, they still did it anyway. This meant if you logged into the new account, you still had access to the old one. Adding to the painful ordeal and trying to juggle this immense process of repairing the financial nightmare, by not adhering to my request, replacement debit cards were being cloned and fraudulently used without it having arrived to my home address. Yet, they questioned and haggled me to continue some sort of decoy which would leave any consumer in despair. After more than 20 years with BOA, they're tactics and negligence contributed to my joblessness, depleted retirement, loss of vehicle and not to mention the emotional distress and trauma this causes. The nerve of this deceptive entity has now summoned me with a lawsuit pending trial. As if that doesnt speak about their true integrity. Shameful..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: Bank of America froze my prepaid debit card on many occasions during the pandemic. I just want to report it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 97402
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to follow-up regarding my dispute for the following transaction : - Transaction Date : XX/XX/ - Transaction Amount : {$2400.00} - Disputed Amount : {$2400.00} Bank of America has failed to properly follow their own dispute process and has threatened closure of the dispute, even after sufficient evidence was provided that was not adequately considered.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/2022, I was offered a job through school email by XXXX XXXX. XXXX asked me to receive {$3700.00} check and other 2 checks from my personal email and deposit to my bank account. After I deposit the first check, I was asked to do XXXX transfer the money to a charity, but I realized I lost twice as much money I transfer to the charity, which means I never got the deposit and spend my own money out of my account from Bank of America to the charity.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 856XX
Submitted Via: Web
Date Sent: 2023-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A