Date Received: 2023-08-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I am writing to express my disappointment and concern regarding Bank of America 's lack of response to my dispute letter dated XX/XX/2023. The purpose of my correspondence was to bring to your attention an account that is inaccurately reporting on my credit report and to request validation of the account 's accuracy in accordance with my rights under the Fair Credit Reporting Act ( FCRA ). My specific concern is that it is not reporting 100 % accurately on my credit report. I had requested in my letter that Bank of America validate this account to ensure its accuracy and completeness, as I believe there may be discrepancies in its reporting. I also stated my expectation that, should the account not be reporting accurately, it should be removed from my credit report as mandated by the FCRA. It is now evident that Bank of America has not fulfilled its responsibility to respond to my dispute within the required time frame, thereby violating the FCRA 's regulations. As of today 's date, I have not received any investigation results or correspondence from Bank of America regarding the accuracy of the account in question. This failure to respond not only disregards my consumer rights but also contributes to the ongoing presence of inaccurate information on my credit report. The FCRA is designed to protect consumers from such circumstances and mandates that accurate and verifiable information be reported by creditors and credit reporting agencies alike.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32034
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Bank of America continually charges me maintenance fees despite having no reason to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32114
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: Bank of America opened a credit card account in XXXX of XXXX without my knowledge or permission. They used a XXXX party that resulted in a hard pull on my credit report and they haven't corrected it even after I brought it to their attention. I received a credit alert from my existing accounts that I had applied for a credit card. Since I hadn't applied for credit I initially believed this was an identify theft situation and I locked my report and asked Bank of America to correct my report. Only after a significant amount of time and reading stories about how Bank of America was opening accounts without customer permission did I realize what had taken place. I have multiple personal and business accounts with Bank of America so this remains shocking that that they would do this to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: To whom it may concern, I am writing to dispute the following issues with my Bank of America credit cards : * The Bank of America Cash Rewards Credit Card has charged me excessive junk fees, which is illegal. * The Bank of America Travel Rewards Credit Card is reporting a missed payment on my credit report, even though I never missed a payment and the account is closed. I have never missed a payment on either of these credit cards. I have always paid my bills on time and in full. I have also never received any notice from Bank of America about any late payments. I believe that Bank of America is violating my consumer rights by charging me excessive junk fees and by reporting a missed payment on my credit report when I never missed a payment. The following consumer laws and codes protect me from these practices : * The Truth in Lending Act ( TILA ) prohibits creditors from charging excessive fees on credit cards. * The Fair Credit Reporting Act ( FCRA ) prohibits creditors from reporting inaccurate or incomplete information on your credit report. * The Consumer Financial Protection Act ( CFPA ) prohibits unfair, deceptive, or abusive financial practices.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08060
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: We, XXXX XXXX XXXX, and XXXX XXXX XXXX, XXXX of XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ( an Illinois limited liability company ) ( XXXX XXXX ) by and through its managing members, XXXX XXXX XXXX, and XXXX XXXX XXXX hereby declare and request, that we have not participated in any act aimed at deceiving or defrauding the American Banking System. On the contrary, we have been victims of a network of fraudsters, causing unimaginable damage to our company. The purpose of this letter is to provide a detailed account of the events leading to the closure of XXXX XXXX business account at Bank of America ( BOFA ), and the subsequent alert on its financial system. We kindly request that you carefully review the facts presented and take appropriate action to rectify the situation. On Monday, XX/XX/2023, our company received a call from a person named XXXX XXXX, who claimed to have found XXXX XXXX and the cleaning services we offer through the internet platform services, XXXX. XXXX XXXX, through both email and later text message requested several services that XXXX XXXX offers and provided an address for the service to be performed. We engaged in discussions regarding the scope of work, provided him with an estimate for services, and agreed upon an ultimate price to provide said services. To confirm his legitimacy, XXXX XXXX stated that he was the CEO of XXXX XXXX XXXX XXXX and sent us a check via XXXX as payment for the services. Attached to this letter, you will find copies of all emails and chat conversations exchanged with XXXX XXXX, as well as a copy of the check he sent. XXXX XXXX informed XXXX XXXX of the companys standard practice of not providing any services until such time as the payment had been successfully deposited into our account. As you can see from the documents provided, XXXX XXXX assured us that there would be no issue, and as a result, we deposited the check into our account on XX/XX/2023, with complete trust in the transaction. Unfortunately, later that day, we encountered difficulties accessing our account through online banking. Alarmed by this, we immediately contacted BOFA and were informed that the check we had deposited was fraudulent, leading to the closure of our account. We were also informed that we would be unable to open a new bank account in any institution for the next five years! We understand that BOFA has the right to close the accounts. While we understand to have the right to request a second change at this moment. Since XX/XX/2023, we have made multiple calls to a different department of BOFA and visited our branch office at XXXX XXXX XXXX XXXX in XXXX, Illinois, but we have not been able to find a resolution to this issue. We called many different departments at BOFA to find orientation how fix this situation. On XX/XX/2023, we received a letter from the bank confirming the closure of our account and notifying us of the reporting to your office ( See Closure Letter enclosed ). However, no information was provided regarding the steps we should take to dispute this action, even though XXXX XXXX was the victim of fraud and was not involved, and certainly had no intent to defraud the financial system. In fact, in one of these visits ( XX/XX/2023 ) to our BOFA branch office, the Marketing Financial Center Manager ( XXXX XXXX ) answered us in public with derogatory body language and voice tone : We dont know if you are part of this fraud. It was very humiliating, and it felt discriminatory. We had been doing everything possible to avoid being the victims of fraud. On XX/XX/2023, we received a communication from BOFA stating that the check returned for not sufficient founds, but in different calls they informed us other reasons : fraud, fake or stolen check. On XX/XX/2023, we received a communication from BOFA stating that XXXX XXXX was not reported in their records or any other financial institution. Despite this communication, we have encountered persistent difficulties in our attempts to open a bank account due to an existing network flag associated with our profile. We sent a file on XXXX to BOFA with all the documentation to prove that we were victims in this situation and looking for a second change, but nobody in BOFA answered us about it. We requested our business report to XXXX XXXX and XXXX XXXX, and they show us that XXXX XXXX doesnt have any alert in their system. We presented a report to FTC ( Federal Trade Commission ) and Police Department. We send a file to XXXX XXXX with all the information for their records, because BOFA insists by phone that we have a red flag, but by letter not. At the same time, we are working to present a complaint to the OCC ( Office of the Comptroller of the Currency ). In this point, BOFA has not returned our funds yet ( {$1.00} ). They closed our account the las XX/XX/XXXX. and they informed us about making a check the last XX/XX/XXXX, but we have not received it yet at this day ( more than 60 days and count ). They dont have any USPS number tracking to follow where is this check because it is under {$10.00}. Just informed us by phone that we must wait or in 121 days the check expires, and they will make a new check. In this point, we are not sure if this check was made and sent. At the same time, they keep operative our credit card. We want to emphasize that we have no intention or interest in engaging in fraudulent activities within the American banking system. Our utmost priority is to maintain transparent and lawful financial interactions. The repercussions of this incident have had a profound impact on our lives, both financially and emotionally. We have dedicated considerable effort and resources to building our small business and contributing to the growth and prosperity of this country, which we now call home. The events surrounding this fraudulent transaction where we are victims have not only damaged our business credit but have also shaken our confidence and undermined our ability to operate effectively. We cant open a new bank account to operate correctly. This situation has damaged the future of our small business and pushes us to decide to the XXXX XXXX close like small business. But, at the same time, we cant close it until we receive this check. For all these reasons, we XXXX XXXX present a formal complaint to BOFA. Their management in this situation show us how unprofessional is BOFA : 1 ) To many incongruences between they say by phone and their communication letters with different and opposite information, 2 ) they never give us the opportunity to the second change, 3 ) the treatment that we received when we try to find answer and orientation, sometimes was humiliate and felt discriminatory and, 4 ) they dont have any answer to confirm us where is the check with our founds. We attached the documentation or evidence to support our case and demonstrate our commitment to responsible banking practices. We kindly ask for your assistance in reviewing our situation. Your prompt attention to this matter would be greatly appreciated, as it directly impacts our financial capabilities to finish this unfortunately situation. Thank you for your understanding and cooperation. We eagerly await your response and resolution to this situation. Therefore, we earnestly implore you to review our case thoroughly and consider the undue burden placed upon us. We firmly believe in our innocence and maintain that we have acted in good faith throughout this ordeal. We trust that the Consumer Financial Protection Bureau ( CFPB ), as a reputable financial institution, will conduct a fair and impartial investigation into this matter. We are confident that the evidence we have provided supports our claims and demonstrates our innocence in this unfortunate situation. We kindly request your prompt attention to this matter and an expeditious resolution to restore our financial stability and allow us to continue serving our community and contributing to the nation 's economy. Should you require any additional information or documentation to support our case, please do not hesitate to contact us at the provided address, email, or phone number.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60660
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Last year I called Bank of American to apply for a credit card to make a balance transfer on another credit card. The bank representative told me he recommended adding a new credit line on a credit card I already had. He told me I would be a new credit line and I wouldn't be charged interest. I noticed they have been charging me interest on new purchases I've made since last year after he told me I wouldn't be charged interest until the year 2024. I explained the misunderstanding to the bank but they refuse to take action and fix things.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75052
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On the night of XX/XX/XXXX my Bank of America account was charged for a total of {$300.00} at several shops where I do not shop ( XXXX XXXX, XXXX location I do not shop at, XXXX and XXXX 's XXXX. My debit card number was stolen and used without my authorization. I submitted my claim through the proper channels and my claim was denied, despite their advertising that my account is protected from unauthorized purchases with " Total Fraud Protection ''. On the denial notice Bank of America sent cited that my claim was denied because I had " authorized the charges '' but this is simply not true. In fact i was made aware of the charges because Bank of America 's software froze my account because the spending pattern was unusual.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78754
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I was a victim of identity fraud and am unable to reopen a closed account that I had with bank of America!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92626
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: In XXXX XXXX BOFA sent me balance transfer offers for both my credit cards, which I took advantage of. In XX/XX/, I received notices that BOFA closed both my credit cards due to increase in balances on one or more credit card, sudden increase, and increase in utilization. I took advantage of offers given to me, and was penalized for taking advantage of them. Never had I had an delinquencies or lates on my credit or credit account. In XX/XX/, they invited me to open up a new credit card with them. I asked my attorney to write a letter on my behalf to BOFA, and they said all they can do is ask me to apply to open up a new credit card. I feel this is unfair trade practice where they entice me to take advantage of an offer, and then they closed my card, which affected my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89113
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-30
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: Bank of America is not crediting my HELOC payments although I have sent the payments of {$570.00} on XX/XX/2023 and {$310.00} on XX/XX/2023, which is properly applied would mean I was current. When they called me threatening foreclosure for nonpayment last month, after I gave proof, BoA informed me that it had located the funds placed into the wrong account and that BoA would return the payments to my checking account so I could make the payments to the correct ( according to them ) account. Please know that I have had this HELCO with Bo for over a decade of years and have made my payments each month to the same account. Because my bank was recently sold to a new bank in XX/XX/2023 and thought the transfer of my accounts to the new bank was part of the problem ; I was willing to cut BoA some slack and waited patiently for the return of my funds. However, as of today I have not seen the funds returned to my checking account So, when BoA called me today informing me that it has placed my home in foreclosure because its records show I have missed 3 payments ; I got really piss-off. BoA has my funds and is using the excuse that it went to the wrong account to start the foreclosure process to take my home. Also, my credit score has declined by XXXX points due to BOA 's negative reporting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94605
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A