Date Received: 2023-09-10
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I reported over {$11000.00} fraud to Bank of America FRAUD DEPARTMENT in XX/XX/2023. My money has still not been replaced, and they tried to deny my claim based on factors irrelevant to consumer protection law. None of the consumer protection and FDIC requirements can be met by the merchants, as they have fictitious websites and do not exist.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78132
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: After XXXX weeks of hearing from everyone I called and called me, asking for me with my full name you need I'd we can't help you it's for your protection over and over, I'm in a mental hospital right now because of the incredibly overwhelmed and confusion of my bills not being paid, but mysteriously my account is open and like usual it's short, on XXXX XXXX my balance was XXXX I haven't used my debit because it was shut down now I'm in XXXX XXXX XXXX XXXX XXXX ca XXXX after all that absolutely nothing I can do without a I'd and it just popped open XXXX bucks short, and there is absolutely no way to lie out of this my statements says XXXX amount the day they shut it down, I did not use my card and now it's XXXX dollars short
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90044
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue: Application denials
Consumer Complaint: I was pre-approved for a home loan through Bank of America in XX/XX/2023 and went under contract for a home in XX/XX/2023. Through processing my loan, I was told I needed to switch from a conventional loan to a FHA loan in order to be approved for my mortgage loan. On Wednesday, XX/XX/2023 my loan officer at the time ( XXXX XXXX ) did a 3-way call with my realtor and I. During that call, XXXX stated that the last step I needed to complete was to lower my insurance payment to XXXX XXXX {$120.00} a month in order for the underwriter to approve me, and that there may be a chance I needed to move my closing date back to XX/XX/2023 instead of the original date in my contract of XX/XX/XXXX. I was able to get my payment down with my insurance company as requested and confirmed this with her over the phone on the same day. She said she needed to call me back after speaking with the underwriter to confirm everything was done for the approval. She called me back that same night and stated the underwriter said everything was in and approved and I would be receiving my approval letter momentarily. She stated she was going on vacation and I could follow up with her supervisor or another co-worker who had helped me along my financing process ( XXXX XXXX ). On Thursday, XX/XX/2023 around XXXX, XXXX XXXX contacted me and stated he was XXXXXXXX XXXX supervisor and wanted to follow up on my loan. He stated I needed to provide him with additional information because there were pending conditions on my loan approval. I told him my loan officer had told me I was approved the day before and no additional information was needed. He asked for some information I had already provided to XXXX and/or XXXX, as well as additional information I had never been asked for before. I sent him 10-20 additional documents and pieces of information. On Friday, XX/XX/2023, XXXX called and stated they had all the information he needed and my new closing date could be confirmed for XX/XX/2023. He stated that he knows I was told my loan was previously approved by XXXX, but this time he could confirm that I was approved for sure and could celebrate. He stated I was past the hrdest part of a loan and would soon be able to enjoy my new home. I stated that we needed the seller to sign an amendment to the contract in order to extend the closing date and they were giving some resistance. He stated that he he would call my realtor to confirm my loan would be approved shortly and that I would have my approval letter on Tuesday, XX/XX/XXXX due to the XXXX XXXXXXXX XXXX on XX/XX/XXXX. He told me I would receive my final closures on Tuesday as well and made a plan with me on how I could sign them at a Bank of America location. He also offered to call the seller 's agent to let them know my loan was approved and we would be able to send them the official letter on Tuesday in order to give them confidence in signing the amendment. XXXX called my realtor to confirm my approval and offered to see if she needed him to also follow through with the phone call to the seller 's agent. My realtor communicated this information to the seller 's agent and the seller agreed to sign the amendment to move the closing date to XX/XX/XXXX. On Tuesday, XX/XX/2023, I reached out to XXXX via phone and email ( 4 outreach attempts total ) because I had not yet received my approval letter. XXXX called me back that afternoon and stated my loan would not be able to be approved due to my debt to income ratio with the information for my student loans. I shared that I had discussed my student loans prior and that the information had not been requested prior to working with him. I told him I wanted to make a formal complaint about being mislead about my loan approval twice, once from XXXX and again by him. This deception has affected my current living situation where I no longer have housing available after XX/XX/2023 and may end in me no longer being able to purchase this home and I will have lost funds I put towards the home thus far. XXXX stated my loan could be approved if I got a {$20000.00} gift from a family member to provide the additional cash required to close on my loan with my new debt to income ratio.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76542
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Hello There, I had applied and got the Bank of America Preferred Rewards credit card which has an charge of {$95.00}. In all their Promotional material it says get up to {$200.00} in travel statement credits with {$100.00} towards airline incidents such as seats, baggage etc. Please refer to this link : XXXX XXXX XXXX So I paid {$200.00} for 1 Bag on XXXX XXXX XXXX XXXX XX/XX/2023 for travel from XXXX to XXXX to XXXX for which I didn't get the {$100.00} credit. On calling the customer support and raising the ticket I was informed about the Terms and conditions has a mention on which Airlines are allowed. As an average credit card user, when you look at the above link, there is no mention at all that the travel incidents apply only for certain airlines like there is no asterisk or any other sign. Also in their promotional material there is no mention of any restriction so I didn't look into the terms and conditions. Now my issue is that Bank of America is grossly misleading people in believing that {$100.00} credit applies to any airlines in their marketing material with no mention of conditions apply or an indicator like asterisk that it applies to certain Airlines only. How are we supposed to know to check on such fine print? I request you to please look into my case and help me with some resolution. Thank you! XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 015XX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Problem with overdraft
Subissue: Overdraft charges
Consumer Complaint: I really can't understand why Bank of America is getting away with crimes on my account, I have giving you all the proof of everything and Im still suffering from this bank fausifly my account.and they continue to lie about everything and anything This bank took my claim I filed for {$37000.00} XXXX and placed it to my account in the negative two hours after I filed. And took money to paid it back from claims that had nothing to do with that and claims they made up to make it even over the period of 11 months. I filed it because while I was in the hospital for 15 days the claim to have placed it to my account while I was in the hospital and claimed that someone spent it all in 15 days. I sent them police report and nine more pages of evidence. When getting my statements I also received my evidence back but this was not my paperwork I sent to them .I was told to place my name, b.d and claim numbers on the top of each page. But as they were going to there CCMS documents someone sent them to me instead. They whited out my claim numbers on each page, they backed out my S.S number and b.d on each page, and fraud my signature. And my bank statements were fraud by adding more dates to my statements and I have four different statements and none. Of them matches up.They never place XXXX to my account but they committed at least 9 felonies on my account to make it Look that way.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 went to physical Bank of America location in XXXX XXXX, TX and deposited a $ XXXX Parent Plus loan refund check from University of XXXX for my son 's college. I received notice and deposit receipt that the funds will credit same day and full amount would be available next day on XX/XX/2023 ( next business day ). At XXXX CT on XX/XX/2023 received an email that BOA placed a hold on my deposit because information told them the check would be returned and funds will not be released until XX/XX/2023. But within my account, it states the funds will be available on XX/XX/2023 at XXXX CT. After I received that message, I called BOA once I received that message and the representative said that email was inaccurate and I should get an update on Friday, XX/XX/2023 and there will be a shorter hold because of the large amount. I am filing this complaint because according to banking regulations, they should only hold funds/checks for a reasonable period of time. After verifying with the payee that the funds have been released to BOA and also that the Federal Government ( Federal Student Aid Loan ID # XXXX ) released the funds in my name on XX/XX/2023 to University of XXXX and XXXX XXXX ( Loan Servicer ) this loan is in my name and I am currently being charge interest on this money that I do not have access to. Bank of America has this money on hold illegally by not releasing funds within 1-2 business days.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76226
Submitted Via: Web
Date Sent: 2023-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I deposited a business grant for XXXX from the county of XXXX XXXX. The grant was made out to my husband they forgot to put my name as well. I went in to Bank of America I endorsed they had no problem. Well the back office at BofA closed my account. On XX/XX/2023 the bank said they sent me out the funds and I should receive in XXXX days nothing ever showed up. Called again XX/XX/2023 BofA said they reissued another check for XXXX same thing XXXX receive in XXXX days. Well its now XX/XX/2023 no check. I called again and asked if the could overnight me or let me go into the branch to pick up my funds since my account has been closed since XX/XX/2023. Bof A stated they cant its their policy policy???? To hold the consumer or clients monies? I found it really hard to beileve? Im in complete violation with the county because when. I received the funds I had 60 days for grant to be spent??? And BofA is holding my money playing games.., I need help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92054
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: This is a follow up to my prior complaint XXXX which was not resolved. Bank of America called me after that complaint and explained that I should have had XXXX points leftover since the purchase I made used only XXXX points. They also told me to call the XXXX XXXX to get XXXX points added to my account as a compensation for the confusion. Ive called the XXXX XXXX and they have not credited back the points they deducted nor added the XXXX points. They refused to acknowledge that a mistake was made. The last representative that I spoke to in the XXXX XXXX escalation line was rude and combative and should be transferred out of that role. Heres Bank of Americas original response : Our records show : You contacted the XXXX XXXX XXXX on XX/XX/XXXX and spoke with an agent who you advised that when attempting to book a reservation you were shown different prices and needed assistance with booking a flight from XXXX to XXXX for XXXX adults and XXXX child, from XX/XX/XXXX through XX/XX/XXXX. Once the agent had the requested information a flight was reviewed on XXXX XXXX. After binding the departure, return, and class fare a price of XXXX points equal to {$3900.00} was quoted. When looking at the booking options there were three different options available. Anytime/Anywhere, {$100.00} off the flight cost, or using a credit card only, The associate then advised that due to the number of points in your account you would only be able to use XXXX points to book the reservation and remaining balance of {$2500.00} would need to be paid on the credit card. At this time the call disconnected before agent could advise that prices are only guaranteed once the booking is complete. Additionally, with the Merrill Plus Rewards Programs at the XXXX XXXX, if the total amount is not available with points, the system will automatically select the program to redeem the best point value. At this time, you had XXXX points in your account at the time of booking so the system would have automatically selected the Anytime/Anywhere program that would have used XXXX points off the reservation. While the system was generating the total trip cost, this would be why when booking you were quoted different prices. With the Merrill Plus Rewards programs, Anytime/Anywhere starts at a minimum of XXXX, XXXX points and the Dollars off awards start at a minimum of XXXX. Our research shows that you were also contacted by a XXXX XXXX Servicing Specialist who left a message requesting you contact them directly to discuss your program type further. Heres our response : XXXX XXXX, thank you for sharing the details of your experience with us. We sincerely regret the inconvenience and confusion this matter may have caused. Our goal is to always provide courteous and responsive service. We apologize that, in this instance, we did not meet your expectations. Please be assured that your concerns have been shared with our senior management team as an opportunity to improve the service we provide to all customers. We hope that you will allow us the opportunity to restore your confidence in us in the future. In your letter, you requested we provide you with credit for the difference in cost of your tickets. As there has been no error in the handling of your account, Bank of America respectfully denies your request for {$220.00} compensation, as we do not offer compensation in matters such as this. To get more information regards your program type and further discuss the issue please contact the XXXX XXXX at XXXX, XXXX. I would like to thank you for taking the time to express your concerns. At Bank of America, we make every effort to exceed our clients expectations on a daily basis. I regret that you have been dissatisfied. Please know that your feedback is valuable and has been retained to ensure we are providing the level of service our clients expect and deserve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92869
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/23 I paid {$59.00} with debit card ending in XXXX for auto part shifter assembly received XX/XX/23, item # XXXX. As I was ill advised by dealership parts dept. to purchase, my mechanic decided against installation & advised me to return. The seller has not sent return label & XXXX is siding with seller, with enclosed copy showing shifting label arrival timeline, suggesting bias toward the seller.On XX/XX/23 when I called Bank of America to file dispute, the only option the bank provided, the representative identified me, placed me on long hold, then hung up, thereby denying me the right to file dispute against XXXX seller, proving bias as well for this seller.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-09
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I called bank of america on XX/XX/XXXX XXXX to complaint about the overdraft on this date and i ask why i had a overdraft i was to because i did not have enough funds in my account to pay XXXX for my XXXX enrollment program so the bank paid it of so i said that the bank did not have my consent to pay the bill but i was told that i still owe the amount that was paid so the bank paid it. the amount of the overdraft is {$16.00} this is what i was told by phone on XXXX XXXX but on XX/XX/2023 i was told that amount was {$25.00}. Bank of america XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 200XX
Submitted Via: Web
Date Sent: 2023-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A