Date Received: 2023-10-25
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I opened a Business account with Bank of America yesterday XX/XX/23 in person. I asked the bank advisor if my account I had years ago would affect my account ability and he advised me no. Made a purchase for my company using the business debit card. Today ( XX/XX/23 ) I tried logging in to make a purchase for my business again. I couldnt log in due to my account being locked. I called the customer service line and was transferred to the review team. They advised me that my account was in good standing but the company within itself decided to close my account with no reasoning. I mean if they were going to do that they shouldnt have let me open it in the first place. I asked what was the reason. The lady advised me that in the contract that I signed that either party could close account without any reasoning. Its not like I personally was able to read the contract cause in person the bank advisor does everything for you. I dont want to try every bank to have a business account, they allow me, then they decide to close it without any warning. I mean thats how my clients pay me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34952
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have two credit card accounts with Bank of America. I had paid off one early and requested the bank to transfer the payments from the paid-off account to the account with an active balance. Bank of America failed to do this ; instead, they misapplied the payment of the balance-maintaining account, failed to correct it, and misreported that I had missed a payment or two when in fact I have made regular and timely payments via ACH from an external bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I applied for an apartment and paid an application processing fee to the associated realtor company in the amount of {$20.00}. The company never processed my application and I filed a dispute against this charge accordingly. My dispute was considered resolved and the charge re-posted to my account because the realtor company sent misleading information to Bank of America. The phone number provided to me on your letter dated XX/XX/2023 informing me about this resolution has been unreachable for the past 2 weeks. The wait times are over 2 hours and contacting other customer service numbers results in transfers that again lead to over 2 hours of wait times when the phone automatically disconnects. I am attaching proof of the text conversations and emails that clearly show that my application was never processed. Please re-open my dispute with this new information and research accordingly to refund the {$20.00} to my account. Bank of America seems to be deliberately preventing me from submitting material information about this claim by providing me unreachable phone numbers. The information presented in this letter will lead to the claim resolving in my favor.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10039
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I noticed on my credit report alerts from chase that someone opened 4 credit cards under my name and with my personal information. In XXXX i started receiving these " alerts about past due balance '', " it looks like your using your credit '' and " you credit card balance went up '' which was really weird. The my credit score went from XXXX to XXXX in two to three weeks. My chase credit report shows the following : XXXX bank card balance shows {$10000.00} with credit limit of {$12000.00}. Authorized user since XX/XX/23 Bank of America card balance shows {$16.00} balance and credit limit shows {$3000.00}. Authorized user as of XX/XX/23 XXXX card shows credit balance of {$8100.00} with credit limit {$10000.00}. XXXX XXXX shows balance {$240.00} oppened on XX/XX/23.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92880
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a call today from Bank of America, # XXXX asking me if I requested a XXXX XXXX from XXXX, Florida to open a credit card in my name, with her as the secondary user. Said card was pending approval after I was contacted, in the amount of {$10000.00}. I told them this was not authorized by me at any time and that I did not know of this XXXX XXXX. They told me that they stopped the issuing of said card, and gave me the confirmation code and a case number. They then put me on hold for another party, a XXXX XXXX, whose number is XXXX ext. XXXX. She knew all of my credit card numbers, holders, my social, address, phone number and she tried to reassure me that everything was alright and taken care of. I am worried as there were a lot of questions that I answered yes to, now worried it was all a plot to retrieve and confirm my personal and financial information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 433XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On Sunday XX/XX/2023, at XXXXXXXX XXXX I attempted to deposit {$250.00} dollars in cash into an XXXX XXXX XXXX XXXX ATM for my Bank of America savings account on campus at XXXX XXXX. The machine read a technical error, and would not return the money I had inserted into it. The money has not been entered into my account. Instead, I was given a small paper receipt that declares the technical issue, along with the amount of money I attempted to deposit, but did not receive back. I proceeded to call XXXX, Bank of America, and the XXXX financial office, all not no avail. XXXX has told me that they are in the process of filing a claim, while my provider, Bank of America has done nothing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem caused by your funds being low
Subissue: Late or other fees
Consumer Complaint: Every month the bank is deducting a {$4.00} fee on account that my social security direct deposit is deposited to. This supposed to be a free account of monthly fee because of the direct deposit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33322
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am the person making this complaint & I give CFPB authority to investigate this claim. After reviewing a copy of my personal credit report, I have come across a few inconsistencies. I understand that mistakes may happen, but these types of mistakes are severely damaging to my chances of owning a home. I have researched the dispute process and I am aware that you must complete your investigation within a thirty-day time frame. Below are the errors I have identified : BANK OF AMERICA XXXX-Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Struggling to pay your bill
Subissue: Filed for bankruptcy
Consumer Complaint: I was in bankruptcy from XXXX after job lost and paid faithfully until dismissed in XX/XX/XXXX. In which BoA CHANGED my report from XXXX to XXXX FOR years XXXX XXXX XXXX, the years I was in bankruptcy and paying on time. Further never mailed any correspondence or bills letting me know I still owe on debt. I only found out by credit report monitoring. They further report currently each and every month XXXX as past due on a debt over five years old.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-25
Issue: Trouble during payment process
Subissue: Interest rate
Consumer Complaint: The interest rate changes were not explained to us at closing. I had no idea the rates could change on a 2nd mortgage. We are paying $ 350 monthly in interest.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A