Date Received: 2023-10-27
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: Hi, I believe that Bank XXXX XXXX is unfairly falsely advertising their loan rates to get consumers to apply. Bank of America was unable to explain to me the reason I did not receive the lowest advertised rate. They only gave me general reasons but not the precise reason for my loan. I have included a copy of my complaint to XXXX XXXX. I am seeking an adjustment to my loan rate to the XXXX XXXX advertised rate when I applied. Dear XXXX XXXX, XXXX XX/XX/2022, I applied for a XXXX auto loan. Based on the online application the current rate is XXXX XXXX minus my preferred rewards XXXX tier discount of .5 % for a XXXX XXXX rate. I received an approval with XXXX XXXX rate. A XXXX XXXX and the price you pay for credit letter states I have a XXXX score which is higher than 87 % of US. consumers. Based on my excellent credit history, never a default or late payment and my long-term relationship with Bank of XXXX XXXX this XXXX XXXX XXXX me. Can you please recheck my application to see if this is the correct rate. If this is the correct rate, then I would suggest a clearer advertising that states that most applications will not be approved for the lowest rate. As a Diamond Tier member I would think that I should qualify for your best rate and if not than I really don't think there is much benefit to being a Diamond Tier member. Hopefully we can solve this issue without any further action needed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07016
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 an ACH was on my bank statement deducting {$3600.00} from my account. In the 20 years that I have had this account I have never had an ACH transaction. I did not even know what it was.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 330XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-28
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: In XX/XX/XXXX someone placed an auto loan in my name through Bank of America. I have no recollection of it when I found out about it I called them and they gave me a real hard time. I tried to explain to them that I live in Nevada and they explain to me the vehicle was purchased in South Carolina from XX/XX/XXXX to present day they have yet to remove this off of my credit profile
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89101
Submitted Via: Web
Date Sent: 2023-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hello, Please completely remove me as authorized user from the Bank of America credit card attached. Please completely remove this XXXX from XXXX, XXXX, and XXXX- so it does not show at all. Attached to this CFPB is : - written request to remove - copy of the credit card ( now shredded ) - copy of my drivers license, social security card, and address Please have this handled as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34471
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I filed claims with BofA XXXX prepaid claims Dept. On or about XX/XX/2023 is when I 1st received a debt card from BofA for the 1st time. I've never before have gotten any card or cards from BofA EDD prepaid Dept.i downloaded the BofA prepaid App on my phone. As I scroll through the app, I notice the transaction on the transaction history that there was deposits that I never used. So I requested copies of transaction history to be sent to me. I come to realized that I never received or used any funds that's showing on the statement. So I contacted BofA and let them know about this problems. They denied all my claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94134
Submitted Via: Web
Date Sent: 2023-11-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I opened the credit card for the purpose of doing a balance transfer from another card. When I applied it asked if I wanted to do a balance transfer. I said yes. It asked for amount. I put in an amount. I thought this was to see if I qualified for the card. I did. I was then sent the card and I opened an account t in their app. I was immediately asked about a balance transfer. I put in approximately the same amount as when I signed up for the card. I received a letter soon after saying the transfer was denied. I was under the impression I only requested one transfer at this time. The letter was very vague and did not state that another transfer was already I. The works. I did a grander through an existing card that I have. Then I opened my BOA app to see that a transfer did in fact go through. I called immediately and was told to get XXXX XXXX to send me a check for the amount. I did. They sent me a check and I immediately paid of the balance transfer amount to BOA. They are refusing to refund the {$120.00} transfer fee even though their letter was not detailed and as a consumer I did not understand. I thought it was because I was trying to transfer money from one Visa card to another. I did not know the first time I enetered the amount it was going through as a transfer. I am not scamming no just want the fee reversed. They refuse to help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I contacted customer service to figure out how to setup recurring credit card payments at a fixed amount to pay off the balance. I was told they no longer off this service. I feel that this is a predatory lending practice to remove features that limit the borrower 's options to repay the debit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 503XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I wanted to transfer a balance to my BOA credit card XXXX using a balance transfer offer they sent me. It was for 11 months no interest with 3 % balance transfer fee. I called BOA to do the transfer and they said that if I opened a new BOA credit card XXXX, I could get 18 months no interest with 3 % balance transfer fee. I needed to make the transfer by XX/XX/XXXX. After opening XXXX, I learned that I had to wait 14 days before I could use it for bal. transfer, which would have been too late. I called BOA, but they said there was nothing they could do, so I told them I did not need the new XXXX because it was a higher interest rate than the 2 BOA credit cards I currently had. I told them to cancel XXXX, I would do the balance transfer on my XXXX. I went online and submitted my balance transfer using XXXX and checked on it a few days later. I found out that BOA canceled XXXX ( 18 % interest ) and kept open XXXX ( approx 21 % interest ). I called BOA customer service again and they heard the conversation where I said to cancel XXXX and keep open XXXX and said they would reinstate the card, so I could use it for the balance transfer before XX/XX/XXXX. It did not happen, so instead of getting 11 additional months to spread out paying for approx. {$3000.00}, I paid off the balance, but still believed that BOA was going to reinstate XXXX. I received a letter approx. XX/XX/XXXX from BOA ( dated XX/XX/XXXX ) saying " We're sorry- we can't reopen your credit card ending in XXXX. ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91942
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: They closed my CD Brokage account by force. Also closed my personal banking account and accused me of fraud and it caused me emotional distress. Bank willfully engaged in negligence, financially abused me as an XXXX person.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 900XX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-26
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I am an XXXX customer of Bank of America and I have been trying to reach them for a month to resolve my troubles of not being able to log in to my account. No one helped me log in and I can not use my bank card. I need to pay for my food medicine and bills. I have been out of my medication for a month because I can not get into my account. I have talked to XXXX XXXX in the complaint department at XXXX ext XXXX. I also have spoken with XXXX XXXX, and he said he couldn't help and transferred me to the correct department as he called it only for the line to be disconnected. I also spoke with XXXX because my cell phone is an international cell phone. It seems like I have been devalued as a customer because I moved from the XXXX XXXX to my husband 's country of XXXX XXXX. My husband is XXXX and just recently had XXXX XXXX back-to-back. We are not able to make the trip to XXXX just to walk in a branch. I have talked to so many people and no one is helping. Can you please help me resolve this matter??? Thank you! XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A