Date Received: 2024-02-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing this complaint of my own accord. It is not a material misrepresentation and this was not done by mistake. This is a legitimate complaint because Bank of America has violated several of my rights as a consumer. Specifically the following : 1. ) 15 USC 6802 ( b ) ( c ), a financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is informed of their right to exercise the nondisclosure option. The Financial Institutions failed to provide such information, violating my rights. 2. ) 15 USC 6801, it is the policy of Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers. The Financial Institutions, as furnishers of information to credit agencies, falls under this definition. The failure to protect the security and confidentiality of my nonpublic personal information is a clear violation. As per 12 CFR 1016.7, a consumer may exercise the right to opt out at any time. I am hereby opting out of the reporting services provided by the " agencies '' and the Financial Institutions '' who clearly violated my rights when they failed to inform me of my right to exercise the nondisclosure option. Thank you for your time and prompt action to help me remedy this
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33441
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XXXX last year, Bank of America suddenly closed my bank account, which I had been using for 5 years, due to their suspicion of fraudulent activity in my XXXX transactions. However, I hadn't engaged in any fraud. As a student facing financial difficulties due to family reasons at that time, my friends attempted to help me through the tough period. Upon learning my account had been closed, I immediately reached out to Bank of America, hoping they could unlock my account. I organized the information of the senders, including their names and phone numbers, and proactively communicated with the relevant department 's supervisor. I hoped that Bank of America would contact them to confirm the transactions and then return the remaining {$5200.00} in my account. However, all I received from Bank of America was a message to wait. Confusingly, while the customer service department mentioned seeing " your money is harmless '' on my account, another department cited fraudulent activity, leaving me feeling my rights were unprotected. It's been nearly 5 months, and I feel Bank of America has taken no action, nor has anyone proactively contacted me about the matter, just holding the {$5200.00} from my checking account. As a student, I trusted Bank of America to keep my money safe and had no reason to engage in fraud after 5 years of holding the account. I wouldn't misuse the {$5200.00} and have been actively communicating. What I don't understand is why the review section could take XXXX months, and despite my friends ' statements, Bank of America hasn't confirmed with them or communicated at all. I hope my situation is taken seriously.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90015
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: BOA reported payments late while going through housing assistance through CARES ACT. When contacted they said there is nothing wrong and that they don't know anything about CARES ACT I have filed another complaint with CFPB and they seem to have done a real attempt to investigate but turned up wrong information. They claim my relation with HAF has ended in XXXX, XXXX and so my CARES protection has ended than to. However that is wrong, BOA themselves sent me a letter confirming that it has ended on XX/XX/XXXX. That lines up correctly, as the last payment was issued on XXXX, XXXX and my communication with them went on through XX/XX/XXXX. Please see attached evidence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 800XX
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: This is the fourth time I've experienced similar deceptive policies. It appears to be a pattern of behave intended to extract additional revenue from customers. When attempting to close an account at Bank of America, they will " soft close the account ''. If you ask to have it " hard closed '' they will agree, but will not perform the action. Then they will charge fees or refunds to the counts that cause the account to reopen. They will not notice you of this event and then will charge low balance fees on an account which you have closed. Attempts to close the account again will often restart the process or require long hold times in order to resolve the issue. It has happened to me multiple times with BofA and appears to be a clear pattern of deceptive behaviour Having experienced this before I specifically outlined my concerns at the time of closing and indicated I would reach out to the CFPB if it happened again. It happened again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33916
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of XXXX XXXX scam. I wired money to XXXX XXXX XXXX XXXX XXXX on XX/XX/XXXX for {$25000.00} XX/XX/XXXX for {$78000.00} through by bank account with XXXX XXXX and on XX/XX/XXXX for {$100000.00} and XX/XX/XXXX for {$50000.00} through my bank account with XXXX XXXX XXXX. I initiated wire recalls on XX/XX/XXXX once I came to know about the scam. These businesses are using wire transfers as part of a scheme to defraud or to obtain money by means of false or fraudulent pretenses My complaint alleges that the proceeds of wire fraud was involved in money laundering and Banks are facilitating. I initiated wire recalls through both my banks- XXXX and XXXX XXXX XXXX on XX/XX/XXXX, but so far no recovery is done. This particular account is with Bank of America who is denying to return the money back. 4 wires in the amount {$25000.00} on XX/XX/XXXX, {$78000.00} on XX/XX/XXXX, {$100000.00} on XX/XX/XXXX and {$50000.00} on XX/XX/XXXX to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America National Association Routing number XXXX Bank address XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Recipient Acct number XXXX I have reached out my local XXXX law enforcement who has reported the case and assigned detective XXXX. I have reached FBI through IC3 form and currently working with a FBI Agent XXXX XXXX from XXXX XXXX, CA, who is assigned formally to investigate my matter. My case # with the FBI is XXXX I have also reached out other authorities like FTC, CFTC, SEC, XXXX, XXXX, Attorney General of Georgia, CFPB, OCC, XXXX, DFPI and XXXX XXXX District Congresswoman. I just want Bank of America to return my money that I wired to XXXX XXXX XXXX XXXX XXXX under false pretense and misrepresentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91741
Submitted Via: Web
Date Sent: 2024-02-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-13
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: My wife and I moved to XXXX XXXX in XX/XX/XXXX, and we transferred our credit card debt when we moved. My wife has no plans to return to the U.S., so she hasn't received any emails from BOA. However, on XX/XX/XXXX, at XXXX XXXX XXXX time, I received an email about a collection on my wife 's credit card debt. I checked it out, notified her, and she immediately made an international call to pay it off. The problem is that she was charged about {$240.00} in late fees. The initial credit card debt was about {$290.00}. She moved to XXXX XXXX and disconnected her US cell phone. As a result, she did not receive proper notification of the unpaid amount. She paid off the credit card debt immediately after receiving the notification. I am wondering why it took you ( BOA ) 6 months to send me an email. I protest BOA for not giving us this opportunity, as we could have reduced the late fee if you had notified us earlier. I would like to get at least part of the late fee back if possible. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I just found out last month that BofA has charged off my credit card. Prior to receiving the demand/summons for payment, BofA did not send me any collection or demand letters in an effort to resolve the matter. I contacted the collection agency and they were unwilling to provide a settlement for a reduced amount that would be more in line with the amount I owe. They did not provide proper statements nor notices of default prior to charging off the account and giving me a chance to resolve the matter. I tried to settle the account with BofA 's collection and these folks are predatory and did not want to provide a reasonable settlement in light of the fact that my due process was denied by not sending proper notification that the account would be charged off. These companies simply charge off accounts and don't care one bit about the consumer 's credit. I have requested they provide statements to review the entire charges and they refused to talk to me further and sent me to the collection agency who does not have any interest in settling the account for a reasonable and fair amount. Additionally, the balance includes interest and late charges on top of interest on late charges that had they provided to me earlier we would have settled. I want to pay what I owe, but this amount is unreasonable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 287XX
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: FRAUD. My new account in XX/XX/XXXX. On XX/XX/XXXX there was unauthorized transactions totaling {$1300.00}. I called Bank of America Customer Service and filed a complaint. They said they would send me a new card, and look into it and it would take 5 business days to resolve. Ten days later I call again and they tell me it was denied! They said they would reopen the complaint and it would take 48 hours.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32901
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: During the pandemic bofa lost XXXX of unemployment money. This cause me to losey car and now when I call them keep send me back and forth through departments
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94402
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I initiated communication with Bank of America by sending a letter requesting them to opt me out of reporting for account number XXXX. Regrettably, not only did they neglect to fulfill my request, but their response was unrelated to my original letter, which explicitly asked for opting out of reporting. I have attached the original opt-out letter along with their response, two documents providing opt-out laws and their definitions, and a copy of the account details from all three reporting agencies. The documents reveal several inaccuracies present in the reports, and all relevant dates and information pertaining to this complaint have been provided for your review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 02908
Submitted Via: Web
Date Sent: 2024-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A