Date Received: 2024-02-15
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account had fraud detection Sunday XX/XX/XXXX and my account became locked. I've called everyday since then trying to resolve this matter and all I keep getting back is the account is being reviewed. I was initially told would take XXXX business days to get an update it has now been XXXX business days and nothing has been resolved. It's my main banking account with my funds all being in it. Causing me to be late on payments and not be able to pay for a roof over my head.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85022
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: Bank of America seems to be withholding my phone number from registering it with another bank. I unenrolled from the XXXX service with Bank of America and I called XXXX to confirm that my phone number was deactivated within their service. However, I still can't register with XXXX XXXX, XXXX, XXXX XXXX, etc. The XXXX XXXX XXXX XXXX mentioned that Bank of America is probably holding the token. In summary, I can register my phone number with Bank of America and deregister it, on and off, without any problem for the XXXX service, but not with other banks. I do not like that my number was hijacked by one bank and lost its freedom.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92129
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Bank of America gave my visa debit card information to a company without my consent. In XX/XX/XXXX I subscribed to a XXXX service. I used the service once and forgot about the service. In XXXX and XX/XX/XXXX the debit card I used to subscribed to this service was compromised and I was issued a new card. I still had forgotten about this service till today when logining into my online banking with Bank Of America I found a {$100.00} charge from this company. In my online banking account there was a link where I could click and it would take me right to the companies website. Upon checking transaction history with this company I found out this company had tried to charge my old debit card which declined but then charged my new debit card. I never updated my debit card information with the company so I contacted their customer service asking how they got my new debit card information? The company informed me that the bank gave it to them. I immediately contacted Bank Of America. I was not happy. I got really upset when Bank Of America basically passed the buck and stated they did not release my information but that visa did. But this is a visa debit card provided by Bank Of America. I requested my money back but was told in order to do that I had to dispute the charge as if the other company fraudulently used the information and a block would be put on my debit card and a new one issued. The issue was not the other company it was Bank of American releasing my debit card info to this company without my consent so I took issue with blocking and giving me a new card just to get my money back. I was very upset and frankly not nice to Bank of America customer service. I spent 45 minutes on the phone with them with no resolution. I ended up hanging up on them. I reconnected with customer service with XXXX XXXX and was informed that this was a common issue and that the bank considers it a perk for the customer. The genealogy agreed to refund my account no questions asked. I am filing this report because I take issue with Bank Of America giving a company my card information for a subscription renewal. Typically if a card is declined it should be up to the customer to give the company the updated information not the bank. Bank of America says they would not do that but I have copies of my conversation with the XXXX company and the transaction history. I have been a customer with Bank Of America since at least XXXX. {$100.00} may seem insignificant to Bank Of America but it's not for me. I no longer trust them to store my money and adequately protect my financial interests.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98225
Submitted Via: Web
Date Sent: 2024-02-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Pursuit to 18 USC 8 I owe no debt this company has violated my Consumer right and privacy pursuant to 15 USC 168This company also has NO permission to report. pursuant to 15USC1602 pursuant 15 usc I opt out
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 19711
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: The date was XX/XX/2024 I was trying to do a balance transfer at Bank of America online. My loan number came up but XXXX XXXX came up. So each time I put the correct loan number in the name XXXX XXXX came up. So I thought this was just another title they were using. So I called Bank of America XXXX explained what occurred XXXX to check XXXX see if it went to XXXX XXXX. They said it went to a XXXX XXXX XXXX XXXX XXXX XXXX they told me me it was still pending to call back. So I did then they told me it was released to call back. So I kept calling they kept telling me to call. So finally they told me it was nothing they can do XXXX to call XXXX XXXX where the money went. So I did. XXXX told me me to contact BOA where the problem occurred this is the proper procedure when their customer have a problem. BOA told me to wait maybe the money would be returned. Nothing XXXX BOA said there is nothing they can do. I dont understand why they could not just cancel the transaction. I have never had a Bank that would not help their customer. Please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 46312
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Bank of America account ending in XXXX. Bank of America has reported a charge off on my credit report, without issuing a 1099c. ( 15 USC 1681 ). Bank of America has sold my personal information to a non affiliated third party, which i have no contract with, which is identity theft. The third party is threating to sue for debt that has been charged off. This is a XXXX debt collection practice. ( 15 USC 1692c ). This has caused me XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63137
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am writing to file a formal complaint against Bank of America ( XXXX XXXX XXXX XXXX XXXX, TX XXXX ) regarding their unauthorized sharing of my nonpublic personal information with non-affiliated third parties and consumer reporting agencies. I have taken appropriate steps to exercise my rights under 15 USC 6802 of the Gramm-Leach-Bliley Act ( GLBA ) to opt out of such information sharing, and I believe my privacy rights have been violated. On XX/XX/year> I notified Bank of America that I am opting out of any and all authorizations, whether written, unwritten, verbal, or non-verbal, for the sharing of my nonpublic personal information with non-affiliated third parties, including consumer reporting agencies, for any purpose other than those necessary to provide me with financial products or services. I provided this opt-out notice in accordance with the legal requirements outlined in 15 USC 6802 , and I have retained documentation of my communication with the institution. Despite my explicit opt-out request and my clear assertion of my rights under the GLBA, I have reason to believe that Bank of America has continued to furnish my nonpublic personal information to non-affiliated third parties and consumer reporting agencies without my consent. This unauthorized sharing of my personal information constitutes a serious violation of my privacy rights and a breach of federal law. I am deeply concerned about the potential consequences of this unauthorized sharing, including the potential for identity theft, fraud, or other financial harm. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action to ensure that Bank of America complies with all federal regulations and laws, including the GLBA, to protect the privacy and information security of consumers like me. Additionally, I would appreciate regular updates on the progress of this investigation and any actions taken to address the violations committed by Bank of America. Please feel free to contact me at ( XXXX ) XXXX or XXXX if you require any further information or documentation to proceed with the investigation. I am committed to cooperating fully with your office to resolve this matter and to protect my privacy rights.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34972
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I found 2 charges totaling {$480.00} on XX/XX/year> for a hotel in XXXX through an online booking site called XXXX I immediately disputed this charge and requested a new credit card. These charges are absolutely not mine. I've never used that site and definitely didn't book a hotel those days. I can prove I was busy at work. BofA gave me credit for the charges and did their investigation. A month later they put the charges back on my card saying it was not fraud. All they showed was some documentation showing a check in at a hotel with no proof of ID showing, no signature and nothing else to show it was me. I immediately changed my passwords on everything I had and checked my credit report because someone obviously got my card info and address. I don't know if it was a website being hacked or what, but I know it is common and I've never even filed a fraud claim before so I don't know why they would keep insisting it was me. I've had this account for almost 8 years and consistently use it for everything and pay it off in full each month. I have filed 3 requests for review with bank of america and they continue to push that it was a legit charge
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98516
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX harrasing me about a Debt thats not my Debt, I've never done any Business with XXXX XXXX XXXX, please delete from all my credit breuras
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29229
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-14
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Bank has failed to send mail correspondence regarding a fraud claim on a personal account covered under regulation E. Bank has denied claim multiple times, and has failed to send mail correspondence regarding merchants, response, or any email correspondence regarding claim other than the initiation of the claim. Claim was filed within 30 days of the transactions in XXXX. Fraud disputes department is deliberately not providing detail reasons of denial in writing, through the mail which makes it difficult for me to respond. I provided enough detail over the phone to counter any arguments made by merchant/bank on the claim. I mostly received mail on past claims unless the bank is hiding something and ruling against me. In those cases, they almost always fail to send mail correspondence which violates EFTA regulation E on personal accounts. Im still waiting on mail correspondence on the claim which was supposedly mailed by the bank on XX/XX/XXXX, from what their claims department has said. Bank of America is not protecting me against fraud as theyre suppose to and as they advertise. Instead theyre enabling it with payment providers such as XXXX XXXX I never made any transactions of this size with the merchant in dispute. One of my additional devices was probably assessed by a former roommate at the time, without authorization, who is suspected to be behind these transactions in areas and under IPs i use. I wasnt aware at the time of how these transactions may have occurred The status shown on there website isnt accurate and is less than helpful
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A