Date Received: 2024-02-10
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: IN REVIEWING MY XXXX REPORT THIS IS STILL SHOWING ON MY CREDIT.DATE LAST REPORTSD IS XX/XX/XXXX XXXX. THE AMOUNT XXXX IS XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32563
Submitted Via: Web
Date Sent: 2024-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My identity was stolen and unauthorized accounts were opened with XXXX and they will not remove it from my consumer report knowing it was unauthorized which is a violation of FCRA. There are also hard inquiries from XXXX XXXX and Bank of America from Adverse Actions that should be excluded in Accordance with FCRA
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30120
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I've contacted BOA several times on hold for more than 30 mins just to close a checking account. IN the meantime I was given a XXXX XXXX monthly maintence fee, because I simply can't get through to close my account. I contacted XXXX, their chat bot, she doesnt provide an agent. Shes sent me to several numbers that say they can't assit me, and I'm not calling again on hold for an hour to close an account. I work for a bank - you need better access BOA i've been with you for what 20+ years. This is silly. Please close my checking account after you refund an extraneous maintence fee i ' recieved because I lowered my balance .... TO CLOSE MY ACCOUNT. Thank you XXXX XXXX Checking Acct # XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23112
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Someone got credit card in my name from Bank of America and XXXX. I noticed the issue on XX/XX/XXXX. Contacted creditors to report problem and both accounts were closed. Bank of America is sending fraud statement. Amounts charged were. Bank of America XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: In late XXXXXXXX XXXX XXXX, I received some back pay from the XXXX XXXX Department and within a few days I noticed that there were several XXXX XXXX transactions totaling {$2300.00} that were withdrawn from my BANK OF AMERICA pre paid card account. Immediately after realizing that I had been robbed and that there was money taken from my account without my knowledge or consent, I contacted Bank of America claims dept and filed a report ( XX/XX/2023 ) .On top of the inconvenience this has caused me and my family, i have been very patient and calm throughout this whole " investigation '' that has been going on for 4 months now with no resolution. I have personally went into the Bank of America branch near my house and have faxed them the necessary documents and paperwork they have asked for to help resolve my claim and have my money returned to me in a timely matter. Included in those faxes were a COPY OF THE POLICE REPORT I made along with an IDENTITY THEFT AFFIDAVIT I filled with IRS. Furthermore, I faxed them a copy of an email I received from XXXX XXXX that stated they were closing an account with my name on it due to fraudulent activity and suspicious transactions. I have called every day for 4 months trying to find out were my money went to and when they were going to replace the funds but I'm still here waiting for a resolution and feedback is to WHERE AND WHO took my money. Very stressful and unhealthy for me to be going through this when I need to money to buy my prescriptions and other mandatory health medication.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95215
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: BANK OF AMERIKA fraudulently used my nonpublic personal financial information by disclosing said private information to nonaffiliated third parties without my consent. I was never provided full disclosure of my privacy rights under the Gramm-Leach-Bliley Act ( 15 USC 6802 ). BANK OF AMERICA is depriving my rights under the color of law ( 18 USC 242 ). And is attempting to collect extensions of credit by extortionate means ( 18 USC 894 ). Said information was shared without authorization nor consent to nonaffiliated third parties, including but not limited to XXXX by way of identity theft, and said third parties are conspiring to collect extensions of credit by extortionate means ( 18 USC 894 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71107
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I was told from XXXX regarding a claim for unemployment that I was a approved for was funded and told to call a Bank of America XXXX number given to me. Once I called I was told that there were multiple transactions and claims made without my acknowledgment. After hearing of all the transactions and claims that were made with the card I was told to put in a claim. Ive done everything they have asked including sending in credentials Drivers License. Ive been sent documents of the evidence they used to make decision and feel that the decision should be rewarded of my favor from atm footage. Ive also been told by representatives they dont know why the claim is being denied from the footage they see comparing to my Drivers License or the order of how the claims are being decided when they are all apart of the same XXXX case. Since then my dispute keeps getting denied and I am concerned because I have done everything that was asked. I am concerned of the whole situation and seeking some type of assistance with this situation. Thank you I am very much in need of these funds and have explained to multiple representatives of my financial hardship with that being said I am very dissatisfied with the efforts put into this investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92376
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: BANK OF AMERIKA fraudulently used my nonpublic personal financial information by disclosing said private information to nonaffiliated third parties without my consent. I was never provided full disclosure of my privacy rights under the Gramm-Leach-Bliley Act ( 15 USC 6802 ). BANK OF AMERICA is depriving my rights under the color of law ( 18 USC 242 ). And is attempting to collect extensions of credit by extortionate means ( 18 USC 894 ). Said information was shared without authorization nor consent to nonaffiliated third parties, including but not limited to XXXX by way of identity theft, and said third parties are conspiring to collect extensions of credit by extortionate means ( 18 USC 894 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71107
Submitted Via: Web
Date Sent: 2024-02-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-10
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I submitted an application for a credit card with Bank of America in XXXX. Account was approved and account opened. In the end of XXXX Bank of America again ran my credit report and subsequently opened another credit card account that I did not request. I reported this fraudulent activity to Bank of America and requested that the account be closed. XXXX hours later the account has still not been closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92260
Submitted Via: Web
Date Sent: 2024-02-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Bank of America contacted me today XXXX XXXX XXXX at XXXX XXXX XXXX from XXXX. They informed me that there was an attempt to try to get a credit card in my name through bank of America. The application was denied but i have a hard inquiry on my credit report. I contacted XXXX and let them know my situation they instructed me to contact you guys about this matter. please let me know the next course of action.!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 483XX
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A