Date Received: 2023-10-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I Called XXXX XXXX to change a flight. The XXXX employee was part of a fraud and transferred me to a third party company that Fraudulently charged my XXXX XXXX XXXX card on XX/XX/2023. XXXX XXXX XXXX Refuses to Deal with my Dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On or about XX/XX/XXXX, XXXX XXXX and his wife, XXXX XXXX, discovered that her grandson, XXXX XXXX XXXX, had been sending money from their checking and two savings accounts at Bank of America, to an account or accounts in XXXXXXXX XXXX name via XXXX. Said XXXX transfers were not known about nor authorized by XXXX and XXXX XXXX. XXXX XXXX has since passed away on XX/XX/XXXX. To this day, XXXX XXXX does not know how XXXX obtained access in order to steal these funds. The total stolen was {>= $1,000,000}. XXXX and XXXX XXXX sought for XXXX to be prosecuted, and he was. See attached Police Report ( Exhibit XXXX ), Criminal Summons and Application for Statement of Charges ( Exhibit XXXX ), True Bill Indictment ( Exhibit XXXX ), Resolution of case and Notice of Recorded Judgment in Restitution ( Exhibit XXXX ), and List of fraudulent transactions ( Exhibit XXXX ). Bank Statements showing fraudulent transactions are available by request, but would exceed the page limit. XXXX plead guilty to theft, and was sentenced, and a restitution judgment of {$14000.00}, was awarded to XXXX and XXXX XXXX. XXXX and XXXX XXXX want to Bank of America in XXXX, MD, as soon as they discovered the theft. They put in a fraud claim with bank manager XXXX XXXX. On or about XX/XX/XXXX, they received a letter from the bank rejecting their fraud claim. XXXX XXXX attached as Exhibit XXXX. The Calim number for Bank of America was XXXX. When they received said letter, they went to the bank and met with XXXX XXXX. She told them she was filing an appeal on her computer terminal. They did not recieve any documents about the appeal. They had initially been told that they would be required to press criminal charges against XXXX, which they did. They never received any documents or verbal information, to tell them the result of the appeal. To this day, Bank of America has not notified XXXX XXXX of the result of the appeal. XXXX XXXX has engaged XXXX XXXX XXXX, XXXX, to look into the fraud claim, but Bank of America will not respond to his phone calls or letters.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20659
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: Closed this account with Bank of America, and paid more than the minimum This card interest rate is ridiculous. Can not ever get it down already this year over XXXX in interest. It was XXXX and I paid XXXX which would have brought it down to XXXX, now it is back up to over XXXX. I closed this Credit a while ago it was XXXX, to start and I paid XXXX at the beginning. I always pay more than the minimum. Too much interest rate is being put on this account. Which is Bank of America. Not getting anywhere with this Credit Card because of their higher than average interest rate that was raised, because I closed the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 085XX
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Consumer Financial Protection Bureau Re : Wire Transfer Scam/Fraud Dear Consumer Financial Protection Bureau , I am writing to file a second complaint against Bank of America for a Wire Transfer Scam/Fraud due to additional information I have obtained that proves this was a scam and I am a victim. On XX/XX/XXXX, I received a notification from XXXX of an ad regarding an auto action. That same day I registered on the website of following : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SD XXXX XXXX On XX/XX/XXXX, I made a bid for a XXXX XXXX XXXX XXXX. On XX/XX/XXXX, I received a call from XXXX at XXXX, which I was notified that I was the winning bidder for {$37000.00}. and I was given wire transfer instructions to wire {$37000.00} to the following account : Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX Registered Agent Name : XXXX XXXX XXXX Bank Name : Bank of America XXXX XXXX XXXX XXXX, FL XXXX Account Number : XXXX Routing Number : XXXX On XX/XX/XXXX, I authorized XXXX XXXX XXXX to wire funds to Bank of America for I believed I won a car through a legit auto auction and paid in good faith. I notified, XXXX at XXXX that I had wired the funds, and I was emailed a notification that the car would be delivered to me on XX/XX/XXXX, between the hours of XXXX to XXXX. Later I found on the night of XX/XX/XXXX, that the website of XXXX XXXX XXXX no longer existed. On the morning of XX/XX/XXXX, I called XXXX at XXXX at XXXX and to this day no one has returned my calls. Please see attached supporting documentation of emails, XXXX login page, pictures of the XXXX XXXX XXXX XXXX and XXXX, labeled # XXXX. On XX/XX/XXXX, XXXX has allowed this company to create a new business name and start up the same scam all over. They are now operating as XXXX, using website XXXX XXXX XXXX. I see the exact same car on the website that I bid on, thought I won and paid for in good faith of {$37000.00}. Please see attached supporting documentation labeled # XXXX of screen prints of the website, the XXXX XXXX XXXX XXXX, other cars and the same positive reviews that was used but they changed the company name as proof of this scam. It appears that XXXX is not doing their due diligence and allowing companies to create fake business platforms and Ads to scam their users out of thousands of dollars, while XXXX is profiting from these ads. I am not sure how this is happening since XXXX is the biggest social media platform in the world. Please see attached supporting documentation of XXXX scam ads labeled # XXXX. It also appears that Bank of America is not doing their due diligence with their account holders. XXXX XXXX XXXX XXXX XXXX XXXX is not a searchable business on search engines. However, XXXX XXXX XXXX is searchable on search engines. I also noted that the address for XXXX XXXX XXXX XXXX XXXX XXXX is listed as XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX, XXXX, FL XXXX which is a XXXX XXXX service. One would think that Bank of America would verify the business license, the business name, identify the account holder and verify the address prior to opening a business account. Therefore, account holders are allowed to use Bank of America to scam consumers out of thousands of dollars and make profits. It appears Bank of America turns a blind eye to account holders who wire transfer funds since they profit from fees being charged for every incoming and outgoing domestic wire transfer. I would be remiss if I didnt point out that my wife XXXX XXXX XXXX a former employee of Bank of America XXXX XXXX XXXX CA as an AVP -Customer Relations Team Lead for the period of XX/XX/XXXX XX/XX/XXXX assisting consumers with home loan modifications, which allowed consumers to keep their homes. My wife was proud to be an employee, who believed in Bank of America and their mission statement Values and purpose. We make financial lives better for our clients and our communities through the power of every connection. In any event, I am part of a scam, and I would like the Consumer Financial Protection Bureau to assist me in making me whole by getting the wire transfer funds reversed from Bank of America for {$37000.00} or credit my XXXX XXXX account in the amount of {$37000.00}. Bank of America is the second largest bank in the world and has the power and financial means to make me whole. Please note I have filed a report with XXXX XXXX XXXX Department who identified the owner in XXXX California of the XXXX XXXX XXXX XXXX in question. The owner had no idea that her vehicle was being offered for sale on XXXX. I have also filed a report with the FBI, Federal Trade Commission , Office of Comptroller of Currency and the Consumer Financial Protection Bureau, XXXX XXXX and XXXXXXXX XXXX XXXXXXXX. Please follow up with me, I can be reached at XXXX or at XXXX Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94903
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Bank of America which owns Merrill Lynch is forcing customers to open additional checking accounts to achieve greater rewards. I have more then enough accounts with Merrill Lynch to qualify for preferred rewards. But nope Bank of America says I have to open another account so they can charge me more fees to get these preferred rewards even though on their own letter it says accounts can be Bank of America and OR Merrill Lynch accounts. That is nothing short of consumer fraud Bank of America want people to open additional accounts so they can get their fees and charge people to qualify for rewards program with suspicious wording on their own letters. Shame on Bank of America and stay away from them.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48220
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Hello it is now, XX/XX/XXXX and I still havent recovered my funds that were stolen and used as fraud back in XXXX of XXXX. I have not received any compensating check. This is absolutely ridiculous. Somebody has ahold of my identification and I and being held accountable for it. Ive given police reports, identity theft report. Letters, statements, supporting documents to help my case and prove I am innocent and nothing has been resolved I have been homeless because of all of this mess and its only getting worse. PLEASE HELP. I am getting ready to get an attorney, I can not wait anymore. I am XXXX on the street and Im only XXXX. I have medical problems to tend to and I can not because Bank of America is taking this like a joke. This is my life Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92563
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: To Whom It May Concern, I am writing to formally complain about the issues I've encountered with Bank of America. I believe the bank has not adequately addressed the fraudulent withdrawals from my Bank of America checking account ending in XXXX, which occurred in XX/XX/2023. I. Background On XX/XX/2023, my car was stolen, along with my driver 's license and a paystub containing my signature and the last four digits of my Social Security number. I reported this theft to the police. On XX/XX/2023, my stolen car was recovered, but my identification and paystub were missing. Following these events, several suspicious activities took place : On XX/XX/2023, I received a text message from my cell phone provider, XXXX, alerting me to unauthorized access attempts on my account. Shortly after, I lost service on my cell phone and could no longer access my email accounts or my online Bank of America account. Similar incidents occurred multiple times in XXXX and XX/XX/2023. On XX/XX/2023, I visited the XXXX XXXX Bank of America branch to regain access to my previous account ending in XXXX, and I interacted with a bank associate named XXXX. Throughout these events, over {$40000.00} was stolen from my account. I filed numerous claims seeking a refund of the stolen funds but have received only {$10000.00} in reimbursement. The following is a summary of my claims : XX/XX/XXXX : Claim ID - XXXX, Amount- {$1900.00}, Status - DENIED XX/XX/XXXX : Claim ID - XXXX, Amount- {$31000.00}, Status - DENIED XX/XX/XXXX : Claim ID - XXXX, Amount- {$2000.00}, Status - UNKNOWN XX/XX/XXXX : Claim ID - XXXX, Amount- {$5000.00}, Status - GRANTED In addition to these claims, I previously filed a complaint to the Consumer Financial Protection Bureau under Complaint ID XXXX. However, Bank of America only reimbursed me {$1500.00} out of the {$30000.00} I am still owed. XXXX. Issues I believe I am not responsible for the fraudulent activity on my account and should be refunded the stolen money. A. Bank of America 's Online Banking Service Agreement and the Electronic Fund Transfer Act Bank of America 's policy states that account holders are not liable for unauthorized transactions if the bank is notified within 60 days of the receipt of the transaction statement showing the unauthorized charge. I reported the unauthorized activity promptly upon being alerted on XX/XX/2023, and should not be held responsible for these transactions. The Electronic Fund Transfer Act ( EFTA ) also dictates that customers ' liability is determined based on their promptness in reporting an unauthorized electronic fund transfer. I reported the fraudulent transactions in a timely manner, as soon as I became aware of the issue. Therefore, Bank of America should approve my claims and refund the stolen funds. B. Bank of America Neglected Its Duty to Protect Its Customer Bank of America failed to block obviously fraudulent or suspicious withdrawals. They had a responsibility to use common sense and account history to block such transactions, but they did not. My account history did not align with the fraudulent activity, and I believe the bank should have identified the suspicious withdrawals exceeding {$31000.00} on XX/XX/2023, and blocked them. My accounts at other banks were able to detect and stop similar unauthorized transactions. XXXX Denial of Claims Bank of America has been denying my claims, asserting that I authorized the payments. However, I visited Bank of America repeatedly to report the fraudulent activities, and it is evident that they did not adequately protect me. Despite my consistent efforts to notify the bank, the unauthorized transactions continued. XXXX. Request I kindly request the Consumer Financial Protection Bureau to investigate these matters and ensure that Bank of America complies with its policies and federal regulations. I look forward to a swift resolution and request that you contact me at the provided contact information for further discussion. Thank you for your assistance. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91405
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I have signed up with an account on XXXX XXXX and after signup initiated information to begin transfers from external accounts. The following day my account was XXXX and customer service noted my account was under review. XXXX days later they initiated transfers worth > {$150000.00}. After multiple calls to customer service and in-person visit to their office, they still will not allow access to my funds. They claim to need to verify my identity but ( XXXX ) will not tell me how nor give me the opportunity to do this and ( XXXX ) this should have been asked before they initiated transfers from external accounts to XXXX and locked me out of access to my funds. I am continuing to deal with this issue and keep being passed around from customer service rep to customer service rep and no one will unlock my account. After demanding they transfer the funds back to their original source they refuse. I asked to speak with their review department, and was told they do not have a means for me to contact them. I still do not have access to my funds and they refuse to enable access to my account. I have contacted the company on the following dates to try and get this matter resolved : XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 I have spoken to multiple customer service representatives with no resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70808
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: My wife transferred {$9600.00} from my BofA checking account to a domestic XXXX XXXX account on XX/XX/XXXX due to a scam. I was not at home when everything happened, after I heard the details I immediately called BofA and reported this case to local police on XX/XX/. The account information of the recipient led the police to a real person, who stated that she didn't receive the money and her account was frozen from XXXX, XXXX. The police officer asked us to make sure whether the bank can recover the money or where the money went. So in the following days, I kept calling BofA. First they said it takes 2 weeks, after 2 weeks they said it can take up to 90 days. But after 3 months, they stared to say that this case is rely on another bank so they don't know when I can get the result, and always, they don't have any updates about my case. A few times they promised to request detailed information from the investigator for me, but as a result I never received any information from them. Finally, after one year waiting, I received one email that informed me the bank failed to recover the money and our case was closed, without any explanation. I called the bank for details, again they just promised to send information to me but I received nothing. We think the bank should be responsible for the failure to recover the fund, and compensate for the slow response. Because even if the recipient 's bank account was frozen, it will only last half a year normally. Respond after one year doesn't make any sense. It gave the scammer enough time to disappear. What's more, the one year waiting deprived us of the best chance to cooperate more with the police and lawyers. Now it's almost impossible to take any efficient legal actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02116
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-27
Issue: Problem with customer service
Subissue:
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to complain about the way my bank, [ Bank of America ], has handled my claim of a fraudulent check deposit. My complaint number is XXXX and my claim number is XXXX. On XX/XX/2023, I deposited a check into my account after speaking with a bank representative. The representative told me that the only way to know if the check was valid was to deposit it. I did full research because the company that issued the check was suspicious, but I followed the representative 's advice. The check cleared and the funds were deposited into my account. However, after 5 days, I did not receive the job offer or the goods and services that I had purchased. I informed the bank immediately and was told that they would investigate the matter. On XX/XX/, the bank informed me that they were refunding the full amount of the fraudulent check deposit and considered the claim to be settled. This was after I submitted a claim with a police report and was told that there is no further investigation needed. However, on XX/XX/, I was debited {$960.00} for the fraudulent check deposit after the bank recontacted me after 2 month of the settled claim. I believe that the bank has violated my rights under the Consumer Financial Protection Act by : Failing to investigate my claim of fraudulent check deposit in a timely manner. Debiting my account for the fraudulent check deposit after I had already been refunded and the claim had been settled. I am requesting that the CFPB investigate my complaint and take appropriate action against the bank. I am also requesting that the bank be ordered to refund the {$920.00} that was debited from my account. Thank you for your time and attention to this matter. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31405
Submitted Via: Web
Date Sent: 2023-10-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A