Date Received: 2023-12-12
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I have been banking with Bank of America , N.A . since XXXX and have had not issues or matters of concern here. My credit account has been never late and without any issues or concerns. I only have one line of credit open with Bank of America, N.A and with no one else. On XX/XX/XXXX, Bank of America , N.A . sent me this notice out of the blue saying they are closing my account with no specific reason indicated. ( See attached email notification, I am submitting this complaint to validate this complaint. ) I now want Bank of America , N.A . to directly contract their source of bearing of information and produce such evidence to the Consumer Financial Protection Bureau in their answer and response to me on this forum or panel. No Exception here. I want to know the source name, address, and legal counsel information to support their actions or reason to close a perfect account. I don't want to hear due to inactivity when this account has been used in the past 12 months and has an award balance on my account. I want to know what credit bureau reporting agencies reported saying that I am not ethical and I am not paying my obligations or debt. Since, it appears as if your representative informed me over the phone that such credit bureau agencies may have reported something to you when they see that I don't owe Bank of America , N.A . anything. I want to see the proof coming from such agencies that you believe in to show that I owe someone anything. This will most likely cut my tides with Bank of America , N.A . and I can take my business to someone else where I can get the professional service and respect that I should have been getting. I want to see proof/paperwork submitted to the Consumer Financial Protection Bureau to validate your reason for doing what you have done. I want my points award check for around {$500.00} that should be on my account. You owe me and you closing out my account without any notice as if I am not paying my financial obligations when you are the only financial institution that I have an open line of credit with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: last month before XX/XX/20 I went to boa bank in XXXX location. I try to save my money in CD. Cuz now the interest is rate is pretty good. The banker name XXXX was helping me I told her I want to save my money in CD She told me theres other CD I can get which rate is higher than original CD. I trust her I said sure. Lets do it. she said I need to transfer money to an app. I start doubt it. I asked is this investment? Is it like stock I need to buy? Is it a risk? Is it more tax than original CD? Anyhow she said no. Its a CD and no risk and its not stock. I believe most banker are nice and will not lie to me So I trust what she said transfer my money to the app and follow her step and bought the CD her mentioned After a week I opened XXXX XXXX XXXX I see my money is dropping the price. I noticed thats not a CD. Its an investment. I couldnt sleep in few days and went back to XXXX. I asked her if this is normal? Her attitude was totally different and said oh my next client is coming. I said I just need 30 sec you anwser my question. She said oh I told you it is investment and dont worry its no risk. I felt scammed and betrayed and I am really uncomfortable with this situation
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94124
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: Bank of America sent an email telling me to unfreeze my credit so they could issue a credit card. Also someone tried to open a Bank of America online account. Also XXXX XXXX XXXX sent me a letter telling me my application for a loan was denied since i have my credit frozen. I did not make and application. It was sent by XXXX XXXX XXXX on line for financing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Maliciously and disgustingly, Bank of America closed my account because it had a promotional APR that they didnt want to honor anymore. This was done deceptively and out of malice even though my account was completely current. In order to perpetuate their deception they then refused to even answer my call- as if I was just a subhuman colored animal. This is a grossly deceptive business practice that Bank of America simply thinks they can get away with.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28208
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: As a member of the bank for close to two years I noticed that my institution is avoiding that they are insurance backed ( FDIC ) for my safety. Relatively speaking on a more recent case I the customer have submitted a case in the amount of {$610.00}. To sum up this incident, The merchant ( XXXX XXXX XXXX ) sold me a product that was not described. I immediately contacted my bank to file a claim and to let them know that I am immediately returning it and also to point out that the sale was frivolous. The bank then took my claim and processed it. They went back and fourth with merchant without involving or taking my allegations serious. I the CUSTOMER had to do ALL of the hard work providing documentation and also directly putting myself in harms way by personally asking for documents directly from the merchant which my bank should've done. Recently speaking I called my bank to escalate claim because at the moment they were dragging feet and also didn't want to provide me any updates for over a month. The Bank asked me the consumer to submit documentation, I provided a receipt from merchant siting that items were returned on XX/XX/2023 and was time stamped also, Merchant also provided me with a document stating they were not disputing the claim because items were returned. Since claim was filed before merchant received items they provided me with all document that items were returned and also that my bank should return my funds per investigation ending. The merchant did it this way to prevent double credits which would incorrectly increase account balance and be taken back on a later day by banking institution. As for my Banking institution everything was provided to them to credit my account. The bank answer to me was they denied the claim. Bank was given all information to return my money on there own through dispute especially after merchant agreed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27529
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I paid my Bank of America mortgage electronically on XX/XX/2023. It was posted to my XXXX XXXX XXXX XXXX account on XX/XX/2023 for twice what I authorized. I called BOA and submitted the requested documentation. I only received an automated response, I waited 5 days ( they stated 3 days for a resolution. ) Called on day 5 I was told I had been denied because I did not supplied the required documentation. I spoke with a supervisor who made a three way phone call with my bank. She stated that BOA did have the 2nd payment, it had cleared and she was bringing everything to her supervisor that day. The normal processing time was 24-48 hours and that my monies would be refunded by Tuesday XX/XX/2023. I have not received the monies back to my account. I have also been charged an overdraft fee by my bank due to the error on BOA 's part.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06512
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX I initiated " a direct deposit funds transfer to checking/savings '' for the amount of {$4900.00} from my Bank of America Prepaid Online account to my Bank of America checking account ( not prepaid ). After I confirmed the transfer the money was immediately taken out of my account, I never received the transfer to my bank of America checking account. I didn't notice immediately, the first time I submitted a claim was XX/XX/XXXX. It's an ACH transfer and submitting the claim was different compared to disputing a debit card purchase, I was first told to wait a week or two ; but the claim was open for over six months before they denied it for the first time. Throughout those six months I called once a week and spoke with a new agent, and specialist every time. ( One of them told me I was definitely going to get my money back because this was an obvious glitch in their system ) after about a year I let it go. End of XXXX they start sending me emails to submit a claim once a month, I believe I submitted one or two claims in the year of XXXX. XX/XX/XXXX I received an email saying they denied my claim, but I never reopened it to be denied. I received letters by mail saying the same thing, so I call them and reopen the claim, this time I send them bank statements showing I never received the deposit in the destination account. ( I used this account multiple times after to do the same type of transaction and NEVER had a problem ) They still denied my claim. They will not give me a reason why.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OR
Zip: 974XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I went to a BofA ATM to withdraw {$1000.00} on XXXX. Machine got stuck. Didnt receive funds. Filed a claim immediately while at machine. Did subsequent withdrawal at same machine for {$300.00} which was fine. They said XXXX business days to get credit for {$1000.00} missing. Then another XXXX business days. Still have not received funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95620
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I have been a customer with Bank of America for over 14 years and for the last 2 years the practices of this bank have been unfair! I have closed XXXX of the XXXX accounts that I had with them because of the lack of communication and poor customer service. I made a payment from my account and the payment went through twice causing my account to go into an overdraft. In the past ( because this has happened before ) the bank would give me a call and ask me if this was done and XXXX! Or if it was unusual activity, they would notify me. NOW they just post everything! as if to charge fees! With no notification to the consumer. I called this morning and asked all of the above and was told by XXXX rude managers this is the Banks policy and that I would receive my refund between XXXX business days! I stated they could clearly see it was an error, same transaction twice on the same day and they cleared both without notifying me of it XXXX! I was again told there was nothing more they could do. I feel Bank of America changed their practices after being sued and taking it out on loyal customers. And it's not fair! I am closings my remaining accounts at this bank but I am looking to have all my overdraft fees returned to me for my inconvenience and lack of customer service.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/XXXX, I ordered a queen bed from XXXX XXXX XXXX. I received the bed a couple of days later and assembled it. When my spouse and I slept on the bed, the footboard almost detached from the rest of the bed frame and the footboard was in a slanted position. I dismantled the bed and contacted XXXXXXXX XXXX XXXXXXXX regarding the issue so I can return the bed. The headboard has sharp edges and cut my hand anytime I attempt to dress the bed. Here is a description of the bed per the XXXX XXXX XXXX website : Bring sleek, retro style to your room with our Mid-Century Modern Queen-Size Panel bed. Inspired by the clean lines and modern look of mid-century design, this twin bed brings vintage flair to any space. A combination of solid pine wood and durable melamine make this bed a safe and stylish choice for any bedroom. What Kids Will Love : Queen-size bed = more space to stretch out! Super sturdy design makes it easy to hop into bed Panel headboard gives great support for reading in bed What Parents Will Appreciate : Sleek silhouette with angled legs and a solid pine wood and white melamine finish creates modern, mid-century style Solid pine wood slats and metal support bars create a high XXXX lb. resting weight capacity Low VOC finishes are non-toxic, contributing to a clean and healthy home Includes easy-to-read instructions, slat rolls, hardware and all the tools you need I advised XXXXXXXX XXXX XXXXXXXX representative known as XXXX about all the issues. Here is XXXX 's response on XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX ) XX/XX/XXXX, XXXXXXXX XXXX Hello XXXX, I sincerely apologize for the issue with your order. It is our policy to provide free replacements for anything damaged. Items that are damaged or assembled are not eligible for returns/refunds. You can read more about our return policy here : Changes, Cancellations & Returns XXXX XXXX XXXX Thank you again, XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, SC XXXX Tel : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2023-12-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A