Date Received: 2023-12-17
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: This is in reference to a promotional offer which we accepted. The offer was for free interest for one year on a balance transfer. However, after accepting the offer, we noticed that we had been charged interest on our purchases although we paid off all the purchases in full by the statement due date. After not being able to get the issue resolved with the credit card company ( Bank of America ), I filed a complaint with CFPB. Shortly afterwards, I received a voice mail from Bank of America 's Regulatory Complaints department telling me the issue had been resolved and I would be receiving an email confirming this. It is now a month later, I haven't received the aforementioned email or any other communications from Bank of America, and I've been charged another interest fee for purchases although we've paid off all purchases in full before the statement due date. This is not what was stated in the terms of the card, and it was not indicated in the terms of the balance transfer offer that the card terms would be changing. This is a poison pill tactic which feels very deceptive, underhanded, and predatory.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95476
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: XX/XX/2023 I did not open an account and there has been negative reporting information. I have tried to contact them numerous of times and no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The events below required me to request a chargeback which Bank of America denied citing regulation Z of the truth in lending act. The events are listed below and all transcripts and emails have been included. I purchased an item on XXXX on XX/XX/. I have chat and email transcripts of everything I mention below. I purchased a large 3D printer which arrived in a damaged box. I opened the box to find the glass bed broken. I reached out to XXXX chat to return the item. Upon my description of the damage the agent advised me that they would refund my money within 3-5 days. I asked how I should go about returning the item since the box had holes in it and was damaged. The agent advised me to " Safely dispose of the item ''. I asked him multiple times if that was really want I should do and he advised me that it was and that I should " rest assured ''. Shortly after this chat I received an email stating I would be receiving a refund in 3-5 days. After 7 days I had no received a refund so I contacted chat again and spoke to a supervisor. This person stated that I had to return the item to receive the refund. I provided him with the chat transcripts with the previous correspondence w/ an XXXX agent who advised me to dispose of the item. I advised the supervisor that I had followed his instructions. He said he was sorry but there nothing he could do. Shortly after this chat I received an email from the supervisor apologizing for the misinformation their agent gave me but they could not help me with a refund despite their agent advising me to discard the item. I spoke to my credit card company ( Bank of America ) and they advised me a chargeback was not possible citing the Truth in Lending regulation Z. I had also provided the credit card company w/ all chat transcripts showing what I stated above. The credit card company stated I needed to take the item to a repair company for a second opinion despite the fact I no longer had the item since the seller ( XXXX ) told me to discard the item.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: Tuesday, XX/XX/2023 I am an XXXX and was in XXXX XXXX XXXX XXXX At XXXX I received a call on my cell from Bank of Americas main number, XXXX. The representative on the line said they were from the Fraud Department at Bank of America. They informed me that someone was trying to obtain a new debit card and send a XXXX payment, and asked if I approved such a transfer. I told them I did not authorize or want any such transfer or a new debit card. I was not aware there was a XXXX account attached to my business account, had never used XXXX on this account, and that this was indeed fraud. The representative knew my complete account numbers as well as my contact information. At no time did I share this information with them. I was told the XXXX amount would not be sent. It would currently show in my account as pending and within 24 hours it would show being declined. To verify my identity, they texted me the number XXXX XXXX XXXX and requested I read it back to them. This is the same texting number used by Bank of America and the text looked identical to the ones I have received from Bank of America. Wednesday, XX/XX/ At approximately XXXX, I saw a payment of {$14000.00} had been taken from my account. I immediately called Bank of Americas main number XXXX. I was transferred to the Fraud Department. They told me I had been scammed, and they would launch an investigation. They had me change my log-in and passwords on all of my accounts, which I did. They provided a case XXXX XXXX. They said it could take up to 30 days to complete the investigation before I was notified as to the outcome. Since Bank of Americas XXXX Fraud Department was not yet open, they asked me to call back later in the day to speak with the XXXX Fraud Department. The agent with the XXXX Fraud Department they told me the money was in a XXXX XXXX bank account and they had internal protocols in place to freeze the money at XXXX XXXX XXXX Bank of America finished their investigation. They stated it was a XXXX payment of {$14000.00} to XXXX XXXX XXXX XXXX XXXX At this point, I thought I would get the money back. I believed this because it was fraud through Bank of America, at no time had I authorized a transfer of funds, the XXXX Fraud Department had identified the location of the funds and bank protocols would be followed to freeze the funds. Friday, XX/XX/ Bank of America returned their findings regarding my case XXXX XXXX Based on our research, weve determined that your claim cant be honored for the following reason : Our investigation found that the transaction in question was completed using a device that is consistent with previous valid account activity. I immediately contacted Bank of Americas Fraud Department. Their rationale for denying the claim was since the scammers used my trusted device, they would not cover the loss, nor report this fraudulent activity to the authorities. I contacted Bank of Americas XXXX Fraud Department to learn they never made the effort to reach out to XXXX XXXX to freeze the payment, as I was told they would. I want to clarify at no time did I authorize a transfer of funds through XXXX and at no time did I share account information with the scammers. My understanding is that Regulation E, part of the federal Electronic Fund Transfer Act, requires banks to refund consumers for fraudulent transactions on their accounts. It requires them to cover unauthorized transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21093
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XX/XX/XXXX the check I wrote to my homeowners association cleared my account. I was looking on my bank App and saw the check was returned on XX/XX/XXXX. I went to my local Bank of America branch. The branch manager made a phone call on my behalf to find out why. Moneybwas available. I rwas told " they '' check fraud department called but couldn't leave a message. Whybnot text, email, put an alert on my mobil App. No they just returned my check. The call on that day showed up as spam when i looked back. It was explained to me the computer flags it as fraud, and it's up to the fraud department. I actually sent 2 checks. A seperate late fee check in the same envelope. That check didn't show up in my account until the XXXX. Not the XXXX like the other check. Written out yonthe same association, however it wasn't returned for fraud. Why? I asked. The reason, I was told was XXXX is a big difference from XXXX. BOA reimbursed me on XX/XX/XXXX XXXX for causing XXXX check to be late. On XX/XX/XXXX, resubmit of check XXXX. XXXX XX/XX/XXXX in my XXXX XXXX and online, it shows check XXXX being returned. Along with 2 deposits equalling XXXX. The bounced check is the first transaction, then XXXX deposits. I questioned why deposit wasn't put in first because ck # XXXX actually bounced the NIGHT of the XXXX. I paid most of my XXXX bills, including a double payment because ck # XXXX never went through. On XX/XX/XXXX, deposited XXXX cash. Although XXXX checks were written for the XXXX, the larger amount check # XXXX was posted first ( my double payment ) then ck # XXXX was posted and after XXXX was put through even tho there wasn't enough money for it. Which caused XXXX to bounce The NIGHT of the XXXX. On the XXXX, my XXXX checkbwas returned, they cleared my XXXX, and again last transaction was ssa deposit of XXXX. Now XXXX they said it legally bounced the night before, but this time ck # XXXX was cleared. It bounced the night before. ON XX/XX/XXXX I CALLED BOA CUSTOMER SERVICE, MY CALLED WAS AUTOMATICALLY FORWARDED TO CHECK FRAUD. MY CHECK I KNEW BOUNCED, AND I WASNT GOUNG TO BE LATE AGAIN. WHEN I INQUIRED ABOUT WHY I WENT STRAIGHT TO CHECK FRAUD, ONCE AGAIN THERE WAS A QUESTION ON THE " FRAUD ISSUE '' AGAIN. THE MAN XXXX, AND I QUOTE, " I HAVE A RESUBMIT HERE XXXX XXXX, WHAT WOULD YOU LIKE ME TO DO ''? I SAID DO NOT RESUBMIT THAT CHECK I PAID THEM. DO NOT OUT THE CHECK THROUGH!!. THIS WAS A XXXX, ON XXXX, I saw he submitted the check anyway. That caused til this day, payments to bounce on day 1, credited back to me on day 2, resubmitted on day 3. Over and over and over. 47 phone calls to corpirate ( 4 ), check fraud, customer service, online banking, bill pay. E en spoke to supervisors. I had to scramble and pay some, not all BECAUSE I NEED MY XXXX BACK. Because of all this, I'm still in a negative balance, placed a restriction onmy checking for deposits only, and they are still doing it. I only have 2 credit cards. The one just closed my account onme because of all these returned payments. They WERE my lifeline, now they are gone, and BOA Zis annoying me with alerts on my past due credit card payment. I repeatedly got different answers, when I got to the point I was extremely upset I was threatened by lical branch manager to be thrown out of building. I'm behind now, late fees, added interest, and do not have any means in case of an emergency. BOA NEEDS TO PAY ME BACK XXXX, PLUS XXXX LATE FEE, XXXX LATE FEE, My credit limit increased to whete I had it with another company, a letter of apology from XXXX XXXX and XXXX fo. XXXX XXXX XXXX, would live to see XXXX fired. I had to cancel my cardiologist appt, can't pay for my meds, and I don't get paid until XX/XX/XXXX. I spoke with someone named XXXX. He was a lot of help, but If I don't get help soon, I will lose my home. It's much more, and much more comicated. I'm sick from this and my mind is a fog.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33484
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: In XX/XX/2023 Bank of America closed my four year old account and did not pay my balance of {$30000.00} you sent them letter they said would answer in 60 days but no reply so for
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95838
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In XX/XX/2023, Bank of America sent me a credit card bill in the amount of {$1600.00}. I promptly paid the bill on XX/XX/2023. Shortly afterwards the bank closed my account. I then received a refund on the closed credit card account in the amount of {$1600.00}. This amount now shows as a credit of {$1600.00} on the account. I contacted the bank about 2 months ago and an associate told me that since the account is closed, the bank will issue me a check to pay me back {$1600.00} ( Case number XXXX ). However, I received a mailed response from Bank of America on XX/XX/2023 informing me that they can't return my credit card payment with no explanation for not returning my money. Adding a layer of gravity to this financial saga is my ongoing battle with a severe illness spanning XXXX arduous years. This health struggle has introduced unforeseen financial burdens, making the bank 's refusal to return my money not just disappointing but morally questionable. Let it be underscored Bank of America 's actions tread the murky waters of Unfair, Deceptive, and Abusive ( UDAAP ) standards. This maneuver inflicts substantial financial injury upon the consumer, corroding the foundation of consumer confidence and casting a shadow over the integrity of the financial marketplace. The refusal to rectify a situation that is both morally and ethically imperative is a testament to the dire need for reevaluation and accountability within our financial institutions. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22204
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: I am writing to formally dispute and request the correction of inaccurate late payment information on my credit report. After careful review of my credit report, I have identified discrepancies related to the reporting of late payments. I am seeking your assistance in correcting this matter promptly. Below are the details of the late payment information that requires attention : BK OF AMER XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. I acknowledge that there was a late payment on the mentioned account, and I take full responsibility for the delay. However, I want to bring to your attention that the late payment has since been settled. I discovered the oversight promptly and made the payment as soon as I became aware of the delinquency. I understand the importance of accurate credit reporting, and I am kindly requesting your consideration to update the late payment status on my credit report. I am not disputing the fact that the payment was initially late, but I am requesting that the credit report reflect the resolution of the issue that is, the payment has been made and the account is now current.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I filed a complaint with the CFPB against BANK OF AMERICA about a security that was sent on XX/XX/XXXX registered mail number ( XXXX ) to BANK OF AMERICA BANK BY MAIL XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Which was confirmed received by the UNITED STATES POSTAL SERVICES on XX/XX/XXXX. They accepted the security, kept it for weeks and never credited the account. On XX/XX/XXXX I was contacted by XXXX XXXX XXXX XXXX XXXX XXXX XXXX Bank of America. I provided information to XXXX about what had transpired including conversations I have had with supervisors from Bank of America Deposit team. XXXX said he would investigate and let me know his findings. On XX/XX/XXXX I got a correspondence email from XXXX stating that " we have searched our records and are unable to locate any security sent for deposit to my account ''. Those correspondence will be attached to this complaint. But how can that be when I have the UNITED STATES POSTAL SERVICES verifying that the Security was delivered at that address, plus XXXX ( XXXX ) of BANK OF AMERICA deposit supervisors on a recorded line on XXXX XX/XX/XXXX XXXX from XXXX ID # XXXX stating that the Bank did received the Security and they destroyed it and on XXXX XXXX I spoke with XXXX ID # XXXX on a recorded line as well who told me that " Bank of America does not deposit Promissory Note, the Note is now the Bank 's property and it won't be returned to I the " Equitable Owner '' of said note. This is very misleading and deceptive. Bank of America does have a charter to operate in the United States and Banks must process lawful United States currency. Failure to do so is " interference with commerce '', a felony XXXX ACT, 18 USC 195. I have those recording evidence for the CFPB should they need it to further investigate this matter. Pursuant to Bank of America Prospectus filing dated XX/XX/XXXX, Once my Security have been transferred, said receivable is then securitized through a securitization program and sold to investors. The transfer involved a securitization of my financial asset and the deposit institution received adequate consideration for the transfer. Bank of American is profiting off my securities, while denying me access to my securities. This is Securities Fraud, violations of the Equal Credit Opportunity Act ( ECOA ), 15 U.S. Code 1611 - Criminal liability for willful and knowing violation, 18 U.S. Code 656 - Theft, embezzlement, or misapplication by bank officer or employee, Consumer protection ACT, unfair, deceptive, or abusive acts and practices UDAAP, 12 U.S. Code 5531 - Prohibiting unfair, deceptive, or abusive acts or practices : ( a ) In general The Bureau may take any action authorized under part E to prevent a covered person or service provider from committing or engaging in an unfair, deceptive, or abusive act or practice under Federal law in connection with any transaction with a consumer for a consumer financial product or service, or the offering of a consumer financial product or service. ( A ) the act or practice causes or is likely to cause substantial injury to consumers which is not reasonably avoidable by consumers ; and ( d ) Abusive ( 2 ) takes unreasonable advantage of ( A ) a lack of understanding on the part of the consumer of the material risks, costs, or conditions of the product or service; ( C ) the reasonable reliance by the consumer on a covered person to act in the interests of the consumer. Violation of SECURITIES ACT OF 1933. SEC. 2. ( a ) DEFINITIONS.When used in this title, unless the context otherwise requires ( 1 ) The term security means any note, stock, treasury stock, security future, security-based swap, bond, debenture, evidence of indebtedness, certificate of interest or participation. Bank of America is a publicly traded company who by their own admission states that they securitize asset receivable, sell to investors and then trade those securities on the secondary market. So how can they profit from my security, but deny me access to the benefits when I am the Grantor, Investor and Beneficiary. I have attached all the documents for the CFPB reference and I am ready to produce the audio recording evidence if requested by the CFPB or should this matter be contested in Federal Court.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08094
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-17
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/16 I tried to make an online purchase from a company I frequently make purchases from. I have had subscriptions with this company using my debit card. Today I put my information in and got a not yet authorized message try again. The whole time I am trying again thinking I did something wrong because I had more than enough money to cover the XXXX purchase. I even tried another item for XXXX thinking that item for XXXX might be out. After several attempts and giving up. I get 1 text from Bank of America asking me if I authorized a payment to the company for XXXX. I said yes. The text tells me to go back and make the purchase again. I did and it went through. I look.on my online account and BOA has charged XXXX not once but every time I tried a total of 8 times plus 2 times when I tried another product for XXXX to see if that would go through. They reversed the XXXX one time. Why are my purchases being declined without telling me when the money is there? Resulting in XXXX of my money being held up. The email they sent me was for 1 transaction and even told me to go back and try again. I had more than enough money in my account before and was declined at the grocery store. I was later told I don't normally shop there. I had shopped there many times before. Am I only allowed to shop in my neighborhood.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63031
Submitted Via: Web
Date Sent: 2023-12-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A