Date Received: 2023-12-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Identified Issues : 1. Bank of America Revolving card ( loan ) has been issued by someone under my personal information in XX/XX/XXXX with the debt of approx {$9000.00}. 2. someone has been paying back on the bank of Americal Revolving loan since XXXX and still active with $ XXXX bebt. 3. someone stopped the payment since XX/XX/XXXX which negatively impacted on my Credit score. Actions taken so far 1. I visited Bank of America branch > Financial Advisor in person and identified that I've never issued the bank account under Bank of America and they confirmed that they can not find any history of Revolving loan 2. Frozen my bank account or credit card issuance by calling all three credit bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: A corporate credit card went into default during COVID. Bank of America refused to continue to wait until the company was able to fully operate again. Bank of America started withdrawing all of my funds from my personal bank account, often leaving me at a XXXX balance then charging me NSF and Overdraft fees. My constant requests for the contract that they stated I signed authorizing them to do this continued to be denied and I recently found out through an attorney that they are obligated to provide this to me even if they say I already have it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91505
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was unfortunate to be scammed by someone claiming to be an SBA loan officer. My business loan was under re consideration thru the SBA portal and came thru and then the portal closed in XX/XX/XXXX. This SBA loan officer told me I could get my loan by paying {$2000.00} directly to a XXXX account. and will be put on a priority list and I sent {$500.00} initially and they loan officer started becoming very threatening and aggressive and thats I realised it was a scam. This happened on XX/XX/XXXX. The loan officer had a lot of Aliases. I contacted my banking institution and for over 3 months till XXXX I received letters stating. As you requested, we completed a re- evaluation of your claim. Our research included the information you provided with your claim, your account history, and we have made our decision We recommend you contact the person you sent the funds to directly for further assistance. Based on this your account wont be credited. I was told the fraudsters bank is XXXX. I reached out to my Congress/ Senator and was told the following. This is from an article they sent me and they told me my bank should refund me the funds from XXXX who is the scammers bank. This has happened to a lot of consumers and particularly Bank of America and other big banks profit from fraudulent XXXX transactions. Big banks own and profit from XXXX, but are failing to make their customers whole for both authorized and unauthorized fraudulent activity on the platform, despite their claims that it is safe and that they have a XXXX liability policy for fraud. This new report comes after months of Senator Warren urging the big banks to provide this data. Text of Report ( PDF ) Washington, D.C. Today, United States Senator Elizabeth Warren ( D-Mass. ), a member of the Senate Banking , Housing, and Urban Affairs Committee ( BHUA ), released a new report revealing rampant fraud and theft on XXXX. This new report contains the findings of Senator Warrens investigation of XXXX fraud data provided by banks. It finds that fraud is growing on the platform and that the banks are not refunding the vast majority of defrauded consumers, breaking their promises to their customers and potentially violating federal law. In a hearing before the BHUA Committee on XX/XX/XXXX, Senators Warren and Bob Menendez ( D-N.J. ) called on big bank CEOs to provide information on the volume of and procedures for addressing fraud on their XXXX platform. Senators Warren and Menendez received a commitment from several CEOs that they would provide the requested information to Congress. While XXXX XXXX, XXXX XXXX, and several other banks still refused to make key information about fraud public, several other banks did provide the information. New internal data from the big banks shows that their platform XXXX is rampant with fraud and theft, and few customers are getting refunded -- potentially violating federal laws and consumer rules. Despite their CEOs ' promises to the Senate Banking Committee, XXXX and XXXX XXXX have still not turned over complete data, and I'll keep fighting for stronger consumer protections and to hold all these banks accountable for abuse. said Senator Warren. The report findings show that : Fraud and theft are rampant on XXXX and are increasing. The big banks that own XXXX market the product by telling their customers that the platform is safe and secure. Bank of America tells its customers that XXXX is a safe and easy way to send money fast. Similarly, XXXX XXXX tells customers, XXXX is fast, safe, and convenient. XXXX XXXX XXXX, XXXX parent company, brands itself as innovative, collaborative, and trustworthy. But XXXX Bank reported that the number of fraud and scam claims from customers increased from XXXX in XXXX, to a pace of over XXXX in XXXX. Similarly, XXXXXXXX XXXX reported XXXX fraud and scam claims on XXXX in XXXX, and that its customers are on pace to report nearly XXXX claims in XXXX. The four banks that reported the relevant data received scam and fraud claims in excess of {$90.00} XXXX in XXXX, and are on pace to receive scam and fraud claims in excess of {$250.00} XXXX in XXXX. Banks are not repaying the vast majority of cases where customers were fraudulently induced into making payments on XXXX. Overall, four banks that provided data reported over XXXX cases of scams cases where customers reported being fraudulently induced into making payments on XXXX involving over {$210.00} XXXX of payments in XXXX and the first half of XXXX. In the vast majority of these cases, the banks did not repay the customers that were defrauded. Overall the three banks that provided full data reported repaying customers in only 9.6 % of scam claims, and repaid only {$2.00} XXXX, representing 11 % of payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30350
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX representing himself as founder XXXX XXXX XXXX, New York XXXX forced me to sign 12 month agreement to provide XXXX Chats and Social Media Management for my company XXXX XXXX XXXX number XXXX XXXX 2023. He asked me to docusign this agreement. I could not see the whole agreement since in docusign i just had the front page of the agreement. I was stupid enough to sign the document and give him my BOA XXXX that was charged XXXX dol for 12 months service. I got text message from XXXX cc if this charge was approved that. I started thinking about the one agreement page since I had no any other info on this page no phone no adress no any contact for XXXX I contacted XXXX fraud department immediately that XXXXXXXX should not get paid that the company doesn't seem right. The credit card was blocked and XXXX sent me a new card but the XXXX dol was still paid to XXXX by XXXX in spite of me not approving the payment. I was told that start dispute that was rejected. I sent Certified letter to XXXX XXXX as he presented himself to me as CEO of XXXX that was a lie .I was able to contact him via a phone and he started laughing that it is my loss .XXXX rejected dispute claim stating that XXXX provided service which they did not at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I opened a Business Adv Fundamentals checking account on XX/XX/2023, there was a bonus {$200.00} that was suppose to be credited to the account after I satisfy the terms. As of today, I still have yet received the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94134
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-20
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Last week I have received letter from Bank of America dated XX/XX/2023 stating that they moved {$130.00} from my deposit account and applied it to the outstanding balance on my business card ending in XXXX. That alerted me to investigate why the was an outstanding balance on my account if I had plenty of money to cover my expenses from my checking account that I understood it will happened automatically. This Tuesday XX/XX/2023 i went to XXXX office to discuss this issue and get some personal service. Well even though the staff was very nice and accommodating, they could not help me beyond connecting me with credit card department on the phone, because my account got closed supposedly for not payment, that I found out at the bank, so thy in turn connected me with the collection department in the effort to collect some {$230.00} that was outstanding according to them even though they transferred on XX/XX/XXXX outstanding balance and no transactions where made since that time. That was news to me for I did not receive any previous communication from them and that should not be a problem because i hold personal credit card, personal checking account and saving certificates with XXXX and I am receiving regular communications from them for this accounts and they are in good standing. my personal account is being automatically being paid from my checking account. Now back to my Business Credit card. Effectively on XX/XX/2023 I was charge {$29.00} in fees and {$3.00} in finance charge, XX/XX/2023 {$29.00} in fees and {$4.00} in finance charge, XX/XX/2023 {$29.00} in fees and {$4.00} in finance charge, XX/XX/2023 {$3.00} in finance charges and according to the statement {$130.00} was moved from my privet account to offset payment, and today I was charged {$230.00} to pay off the closed account. When I was doing this requested payment on the recorded conversation with the agent I did say that I am doing it involuntarily. The agent name was XXXX and she introduced her self as a Senior manager and she did say that i can not escalate my case to a higher level and I said that I will file a complain. I was also given a phone number : XXXX in case I have any questions. I was denied a due process to correct initially the problem with automatic payment from my account. My reputation got tarnished with the late fees and the closure of my account,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2023-12-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: XX/XX/23 my bank of america savings account was drained to pay for a closed account that had fees. The mobey they snatched from my savings account was a gift from friend to pay my back rent. I asked for reversal, bank refused, even though i tokd them i needed that money to pay rent or i woukd be homeless and they were unsympathetic as i cried on the phone. This is XXXX and im astonished big bank woukd really not give me that money back!!!!! Today i will be thrown into the street at XXXX XXXX XXXX with my XXXX XXXX XXXX XXXX. We are both sixk and know nothing about being homeless. Im begging u please help me. I will not be long for this world if i dont get my money back so i can pay my rent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90059
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to express my extreme dissatisfaction and frustration regarding the lack of cooperation from Bank of America in validating the debt associated with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Despite my repeated attempts and evidence provided, demonstrating the invalidity of this debt, and proceeding to investigate the charge as an abuse, Bank of America has ignored me and provided inaccurate information to the credit bureaus. I stayed at the XXXX XXXX XXXX XXXX in XXXX XXXX from XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, and I paid with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX belonging to Bank of America. During my check-in, the reservations manager " XXXX XXXX '', ( see attached business card of XXXX XXXX, marked XXXX XXXX XXXX XXXX ), agreed to remove and waive the daily hotel rate of {$52.00} because ( i ) it was not adequately described in my hotel reservation as required by Nevada 's Deceptive Trade Practices Law NRS598.0915, and ( ii ) I was not interested in receiving any hotel amenities. In fact, I did not receive any. Once again, the information about the hotel fee waiver was confirmed during my check-up process on XX/XX/2023, by the person in charge of the check-up process who gave me the departure receipt, to be signed. The copy of the receipt attached to this complaint clearly shows the non-existence of any resort fee. Please see the attached document, marked as evidence, ( XXXX XXXX XXXX '' ). After several days, I realized that Bank of America charged me {$150.00} for the hotel resort fee ( {$52.00} for 3 days ), I immediately opened a dispute with Bank of America and sent them copies of the documents to support my claim. Bank of America initially proceeded to remove the charge ; however, these charges were later reinstated to my account with the following bank 's allegation : " Purchased items were not properly returned to the merchant, a credit receipt was not received, or the credit receipt was not " does not provide us with enough information to confirm that the merchant should have provided credit. '' Undoubtedly, Bank of America treated me unfairly and acted in bad faith by not adequately reviewing my allegations as a cardholder. Bank of America not only proceeded to charge me for resort fee charges that the hotel promised to eliminate ; for amenities that I never received, but also for resort fees that were not included on the check-up receipt.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was at work on the XXXX on XXXX at XXXX and i get my car broken into. They stole my {$350.00} XXXX XXXX XXXX with all my credit cards. They spent {$90.00} at XXXX and {$650.00} at target. They also spent a lot more on my other credit cards but those were resolved. Bank of america has denied my first dispute so i called and told them i have the police report with the reference number and its been like XXXX weeks and they havent done anything to fix my claim.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92316
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: I would greatly appreciated your assistance in a matter that needs a resolution. Bank of America has continually denied my claim of identity theft due to their negligence. Back in XXXX of XXXX my bank credentials were compromised and my account was fraudulently hacked of XXXX. My account information was changed without my authorization and Bank of America failed to inform me of the changes. My email and my phone number were changed in XXXX, XXXX. As the account holder, I didn't receive a text, an email or a letter to my mailing address. An online account was created and the perpetrator was able to order a replacement card via XXXX XXXX that was delivered to my building lobby with no signature required. Leaving them with easy access to the replacement card. Unfortunately, the card was activated with my credentials and my account was comprised of XXXX. Serval attempts have been made including police report of identity theft, many phone calls, faxes and sending substantial proof to Bank of America, however this institution has decided to oversee their error in not informing me of the changes. Had I been contacted my account would have been in good standing today. As of today, Bank of America while under investigation has decided to close my account and refund me all the fraudulent ATM fees and a check for the XXXX XXXX fee totaling {$50.00}. At this point I'm under a lot of stress and honestly, don't know where else to turn. I have attached their response to the claim and reason why they are denying it. Bank of America has simply decided to use the fraudulent withdraws as their proof as to why my claim is being denied. Bank of America is not providing substantial proof other than the illegal transactions. I'm also requesting records of the unauthorized changed personal information, in which I have not received.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10705
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A