Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, I received a call on XXXX from a friend, the call was cut off and I couldn't hear it well, so she told me that it would be better to send a text message through the same platform, in which she told me that I had a problem and that if I could make a shipment through " XXXX '' through my bank account with Bank of America, to which I agreed because I was a very close friend, I made 3 deposits. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX then I managed to communicate with my friend and she told me that her cell phone was stolen and that it was not her who was asking me for the money. As soon as I realized it, I reported it to my bank on XX/XX/XXXX, XXXX fraud a few days later they denied my claim telling me that it was not fraud but a scam and that they do not respond for those types of claims and that they could not recover my money from the other account so my money was lost and there was no way to recover it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: A scammer cloned a bank of america phone number on XX/XX/923 XXXX from XXXX saying someone was trying to make a unauthorized wire transfer for {$24.00}, XXXX they walked me through it on the bank of america app saying I had to send a XXXX XXXX the account case Manger a wire. They told me not to log into my account for XXXX hrs. XX/XX/XXXX I did anyway and saw that money was withdrawn. I then called bank of america on their number on the back of my card XXXX. They said it was not them that I had spoken to earlier and assured me that my money would not go to XXXX XXXX.That a wire takes XXXX hours to process amd I would get money back in a couple of days. This was a general person I spoke to them they transfered me to fraud and they told me the same thing. XXXX filed the claim XXXX at XXXX am I called boa to shut down my frozen account, I was still told the wire was frozen. XX/XX/XXXX called the fraud dwpt spoke to XXXX then to XXXX they told me the funds went to XXXX and I may or may not get my money back. That I also jave to fill out a form, which no one else had told me this on several other previous calls.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 218XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Bank of America recently closed my credit card with no notice whatsoever. I was late on payment ( I thought I had set up automatic payments on this card - apparently I had not ). I had previously designated a new email address ( GMAIL ) as my preferred contact. ( an older XXXX address was also on the account ). I logged in to make payment in full, and was notified the card was canceled. I chatted online with XXXX different BofA representatives who confirmed card was closed, could not be re-opened, and I would need to apply for a new card. They could not confirm that any communications were sent to my primary contact e-mail. I checked my inbox multiple times after the exchange, and NO communications were sent from BofA, to warn of account closure. I have had this card for over 10 years. The overdue balance was less than {$300.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83713
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX, through to XX/XX/2023, I initiated a substantial payment of XXXX USD through my Bank of America account to XXXX, believing it to be a legitimate cryptocurrency service provider. Subsequently, it was revealed that XXXX was a fraudulent entity, and I became a victim of a scam. The promised services were never provided, and my attempts to seek resolution directly with the company were met with silence and evasion.I promptly raised a dispute with Bank of America by submitting a detailed dispute letter on XX/XX/2023, outlining the circumstances surrounding the fraudulent transaction and emphasizing the urgent need for resolution. Unfortunately, despite the severity of the situation and the regulations in place to protect consumers, I have not received any response or acknowledgment from Bank of America since my initial complaint
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60443
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: After meeting with BOA, service agents XXXX XXXX XXXX XXXX XXXX an excess of 5 times whereby phone calls were made to various BOA Departments, trying to locate the XXXX $ that were wrongly sent from BOA credit card to XXXX XXXX agent after agent kept on telling us it would take a month to research case. Eventually BOA concluded that the money had been cashed by XXXX and that the transfer was legitimately completed. I never gave XXXX XXXX XXXX XXXX XXXX I gave her my XXXX XXXX she read the number aloud and entered those. How that money ended up at XXXX XXXX and cashed! is beyond me. After I reached out to CFPCB, XXXX XXXX XXXX sent me an email that she would be conducting her own investigation. XXXX XXXX works for BOA, as a Resolution Specialist, Regulatory Complaint Dept. She stated it would take another month for her to reach a resolution. Around XXXX XXXX XXXX, I received a letter stating that BOA was not at fault, that XXXX XXXX had showed me a summary of where the funds were being transferred ( not true ), that I had approved location where funds were being sent ( not true ) never saw check and that it was up to me to contact XXXX Bank to recuperate my money. I continue to stand by my word, that I gave XXXX XXXX XXXX XXXX XXXX, that she entered that account number, that when a window popped up with various addresses for XXXXXXXX XXXX, she asked which one there are various, she read the addresses aloud, and I said the one on XXXX, my initial account with XXXX was opened at a branch in XXXX XXXXXXXX XXXX located on XXXX XXXX. And thus, she committed the mistake of sending the funds to XXXX Bank. The nearest location of a XXXXXXXX XXXX is in Georgia, I live in Florida. What am I going to say? You have my money, please give it back? They are going to think I am a scammer. XXXX XXXX XXXX XXXX XXXX XXXX, tells me this needs to be performed internally by BOA. Thanks! XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34609
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX of 2023 someone got a hold of my cellphone and sent themselves {$3500.00} through XXXX after being able to access my bank of america account through my phone. I contacted Bank of America to help me with this since this was from my XXXX XXXX XXXX account and I was a XXXX XXXX XXXX XXXX member at the time. Instead all I got was more frustration, anger, pain, problems, and a lot of wasted time. I contacted the bank to let them know what happened, that I had lost my phone at a bar and someone got a hold of it and XXXX themselves money. BOA said they understood and opened a dispute and investigate. When you open a dispute they are suppose to provide provisional credit. They did not do ANY of that. And when they finished their investigation they said that I am at fault and there's nothing they can do. How can I be at fault for something where I am the victim. Bank of America is a victim blamer company. I called them back and asked them why I lost the dispute and they didn't give me any info, they just said I am not in the right and they need more information. They also wanted a police report done. In my city there is a lot of crime and I had to go in person to do a police report. They are only open from XXXX and I have work too from XXXX so I had to use some of my hard earned PAID TIME OFF to go there and get a police report, and the station was very disorganized and it took me XXXX hours there to just get a report. Bank of America also thought I was lying when I said I lost my phone at the bar so I contacted the bar and kept calling for weeks and emailing them to verify that I lost my phone there and that they returned it to me. I finally got an email from the owner about it and sent me a letter stating they found my phone. I provided all this information to BOA after spending a ton of time and resources and mental stress to do what THEY ASKED FOR. When I gave Bank of America what they asked for they took months to review the claim again and deny me my claim stating that whoever took my phone shouldn't have gotten into it. Once again VICTIM BLAMING. So I wasted my time, got a lot of emotional and mental stress inflicted upon me, and lost a great portion of my funds after getting the run around multiple times. I did exactly what they asked for which was get a police report and a confirmation from the bar owner. In the end they denied me. IF you value your assets and want to protect yourself from fraud please do yourself a favor and keep your funds in another bank. It is clear BOA does not care about their customers but only to inflict them pain and cause them more stress and waste their time. Think of Banks like XXXX or XXXX if you want to keep your money secure and protected. Not at this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Identified Issues : 1. Bank of America Revolving card ( loan ) has been issued by someone under my personal information in XX/XX/XXXX with the debt of approx {$9000.00}. 2. someone has been paying back on the bank of Americal Revolving loan since XXXX and still active with $ XXXX bebt. 3. someone stopped the payment since XX/XX/XXXX which negatively impacted on my Credit score. Actions taken so far 1. I visited Bank of America branch > Financial Advisor in person and identified that I've never issued the bank account under Bank of America and they confirmed that they can not find any history of Revolving loan 2. Frozen my bank account or credit card issuance by calling all three credit bureau
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Subject : Formal Complaint Regarding Account Closure and Non-Release of Funds with Bank of America XXXX XXXX XXXX Account I am writing to express my deep concern and to file a formal complaint about the handling of my business account by Bank of America. This letter pertains to the abrupt closure of my company 's account, XXXX XXXX XXXX, and the subsequent issues with the release of our funds. **Account Closure and Mismanagement of Funds : ** - XXXX : ** I was informed by Bank of America that they would no longer support my business and decided to close my account at their discretion. No viable reason was provided for this decision. On the same day, I was assured that a cheque for the account balance of {$15000.00} would be mailed to me within 7-10 days. **Subsequent Events : ** - Despite the promise made on XX/XX/2023, the cheque was not received within the stipulated time frame. - Following this, I made several calls and visits to the bank, only to be given inconsistent and misleading information regarding the status of my account and the release of my funds. - As of the date of this letter, the funds remain unreleased, causing significant operational and financial strain to my business. **Impact on My Business : ** The sudden closure of my business account and the withholding of funds have left my business in a precarious position. Without a viable business account and access to our funds, our ability to operate efficiently and meet our financial obligations has been severely compromised.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84780
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I was making a deposit and the teller only credited me with {$500.00} less that I gave them and therefore I have requested them to explain to me where the other {$500.00} went and they have not responded back to me. It has been over a month since I have made this transaction without resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-19
Issue: Improper use of your report
Subissue: Report provided to employer without your written authorization
Consumer Complaint: I have attached the information with my opt-out notice to Bank of America XXXX I have followed the proceedings in 16 CFR 313.7 to opt out of non-public personal information to a nonaffiliated third party including XXXX, XXXX, and XXXX. Bank of America has not responded in a timely matter as this was sent out on XX/XX/2023, and it is now XX/XX/2023. This unauthorized information as stated in 15 USC 6802 must be removed permanently from XXXX, XXXX, and XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A