Date Received: 2022-08-28
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: Company : American Express. Type of Card : Blue by American Express. 2 accounts. Primary Problems : 1. Fixed rate was changed to variable rate without any notice, at all, and without my agreement ( I believe CFPB has fined Amex on this issue in the past. ) 2. Not only that, the base rate I was promised at time of opening the first account was also hiked without proper notice and without my agreement. 2. Excessive and unreasonable rate hikes made in violation of my rights under TILA and FCRA. Specifically, failure to restore APR rate after credit scores went back to the rate that they were before a score-based hike was made. Secondary Problem : I strongly believe that American Express is discriminatory. Example : I have flawless credit history for the past 22+ years that I've kept account with Amex XXXX My credit scores, in that same time period has always topped XXXX and at one time reaching XXXX, XXXX percent of the time, only dipping below XXXX when I sponsored projects. Despite such remarkable record and in contrast to what expert authorities believe, American-Express fails to grant me appropriate credit limit amount, let alone a well deserved low APR, to meet my financial needs and goals, compared to the other companies I have accounts with. I am a XXXXborn US citizen XXXX I strongly believe Amex discriminates by race and by economic groups regardless how sound the credit background/history is. ( And I believe the CFPB has fined American Express for similar acts of discrimination. And I will be more than willing to assist the CFPB in investigating this. NOTE : this is not the first time that American Express has violated my consumer rights. Amex was not reporting my credit limit until I filed a Small Claims and then Amex credited me $ XXXX to drop the case. I did. Amex wants to do the same thing now but I refused because it seems clear that Amex knows exactly what it's doing and that it is illegal.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: in accordance with the fair credit reporting act XXXX has violated my rights 15 USC 1681 Section 602 States I have the right to privacy 15 USC 1681 Section 604 A Section 2 it also states a consumer reporting agency can not furnish a account without my written instructions 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response:
State: AZ
Zip: 85345
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I was told I would be allowed to cancel by the manager of the business and the credit card company refused to recognize my position.
Company Response:
State: IL
Zip: 60655
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On XX/XX/XXXX I sent a request to AMERICAN EXPRESS to validate the account that was opened on XXXX XXXX, XXXX with a balance of {$9200.00}. To this day, the creditor was failed to answer my request as they are required by Federal law and I'm very concern because I believe this accounts was never late.
Company Response:
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: False Advertising. 0 % Bait and Switch offer. I applied for the XXXX XXXX XXXX card from this promotional offer on the Amex site : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX It quotes : Intro APR & Plan It Fees 0 % intro APR on purchases and balance transfers for 15 months from the date of account opening, then a variable APR, 16.24 % to 27.24 %. I clicked on the Apply Now button on that page, and completed the application. After completing the application I was approved immediately for XXXX in credit. I clicked on the terms after my approval and they no longer included a 0 % APR. Never was I informed during the application process that the offer had changed or that I would not be approved for 0 % intro offer. So I called XXXX customer service to verify that I do have the 0 % intro offer. I was told it was not 0 %. After talking with 6 different representatives over 1.5 hours who passed me around, I'm told that that offer doesn't exist. Even though I am looking at it on my screen at the link I enclosed above. They told me to call XXXX to see how cancelling this card would effect my credit. XXXX told me it would affect me to keep the card or cancel. I do not want this card, but my credit has now been affected by both the inquiry, and also when I cancel. I do not want to be affected by this bait and switch promotion and would like my credit reporting cleared as if I had never applied or cancelled.
Company Response:
State: MD
Zip: 212XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: As a XXXX year American Express customer, I was recently dismayed at an attempt by your company to charge me almost {$600.00} in interest fees on my personal American Express card. I sent full payment for my XXXX statement on XX/XX/2022, and it arrived, on time, at American Express on XX/XX/2022, which was the due date for the payment. American Express sat on my funds and didnt process the funds until the XXXX and charged me ~ {$600.00} interest. I called today and was only offered a {$100.00} credit ( after remaining on the line for almost an hour ). When I made the payment on the XXXX, I immediately called American Express and spoke to an Agent who told me that I would not be charged any fees and made a note on my account. XXXX XXXX XXXX ( the bank I used to send the payment ) certified for me that American Express had the money on the XXXX of XXXX. Please note that as the AMEX customer representative told me, in 25 years as a customer, I have never asked for a credit for interest on my account. This is extremely disappointing behavior on American Express part. I ask for a full refund for the interest charged to my account ( ~ {$500.00} ).
Company Response:
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Our company, XXXX is a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Due to the nature of our business model and the typically larger size of our goods, clients are required to pay cancellation and restocking fees if they decide to cancel an order late ( for instance when it has already been shipped out ) as is the case for the client I will describe below. This fact is made clear in cancellation section of our terms and conditions page which I will link here : XXXX XXXX XXXX # cancellation Regarding the client in this case, the made a purchase ( XXXX XXXX ) through our website on XX/XX/2022 and paid by American Express. The order was shipped out on XX/XX/2022 and delivered on XX/XX/2022. However, upon the delivery by XXXX, which we do have tracking for, the client refused the shipment and it was, therefore, sent back to the warehouse of our supplier. At that point, XXXX incurred shipment and re-stocking fees from the supplier. Then, on XX/XX/2022, the client filed a chargeback against XXXX for the full {$2100.00} order amount. On XX/XX/2022, XXXX requested a reversal but was denied. XXXX has also tried to contact the customer in this case to resolve this issue amicably to no avail. Our company 's concerns with this process, and specifically with the actions taken by American Express, are the following. 1. How is it not a conflict of interest to have a consumer and their credit card provider deciding whether or not they should be able to take money out of the account of a 3rd party/business? Of course American Express is going to side with their client. 2. We provided tracking documents by XXXX as well as our cancellation policies to the chargeback center who communicates with American Express on behalf of customers and merchants and, American Express apparently did not even consider this information. 3. In this matter and similar matters, a credit card holder can, apparently, dispute the transaction time and time again in case they lose but, after a client wins the first round of a dispute, the matter is closed and the merchant needs to pursue other avenues of resolution. Why is this so one-sided? In conclusion, I will attach the supporting documents which we provided to American Express by way of the chargeback center ( as American Express and all of these credit card providers refuse to actually talk with anyone themselves ).
Company Response:
State: GA
Zip: 30097
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-26
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: Open a card with American Express XXXX XXXX in XXXX. They had a promotional offer of XXXX bonus points when I spend {$15000.00} or more. I liked the offer so we had to pay for expenses upfront with our business and met the spend. I spent over {$16000.00} in the first three months. I noticed I did not get the reward after a few months so I called them. They said yes it looks like you met the spend and I would receive it on the next billing statement. I have since done this twice calling AMEX and still have not received my promotional offer. This was hard to do as a small business since we had to pay for things upfront which hurt our cash flow. I am still waiting for the bonus points to reflect on my account after two more months of back-and-forth phone calls.
Company Response:
State: UT
Zip: 84106
Submitted Via: Web
Date Sent: 2022-08-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Today my chase bank sent information that my credit score went down. So I checked everything and I found out someone did my ID theft to get Amex credit of over {$20000.00} and someone paid monthly payment in XXXX and XXXX but not XXXX, XXXX and XXXX. So Amex closed account. This was a fraud so I request a dispute and I am going to go to police department as well.
Company Response:
State: WA
Zip: 98053
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-08-27
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I am receiving letters from credit card companies saying that they're declining my application for their credit cards even though I have never applied to any credit card companies recently. I only own XXXX credit card and a debit card. However, multiple cards are trying to be opened in my name. These letters I receive say, " we need more information to approve your application, '' " we are declining your application because we believe someone is using your information fraudulently, '' or " we need to confirm your total amount of income. '' So far, I have received XXXX letters from XXXX XXXX, American Express, and XXXX. I have no current or past accounts with these companies.
Company Response:
State: CA
Zip: 91342
Submitted Via: Web
Date Sent: 2022-08-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A