AMERICAN EXPRESS COMPANY


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"Products" offered by AMERICAN EXPRESS COMPANY with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

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Complaint ID: 8199774

Date Received: 2024-01-23

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: I deposited a check which went through just fine. I tried to transfer the funds and they put a reversal on the transfer and wont let me withdraw any money from my account. I went through the entire identification process and verified my identity and still cant withdraw funds. They said because the check wasnt made out to me. But they deposited and let me withdraw funds from the exact same kind of check just a week prior to this one and the person that the check is made out to signed the check with me! They have been holding my funds for almost two months!

Company Response:

State: AL

Zip: 368XX

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199464

Date Received: 2024-01-23

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: I applied for a credit card that is an asset backed security. On your own SEC filing prospectus dated XXXX XXXX Certain Legal Aspects of the Receivables Certain Regulatory Matters The operations and financial condition of AENB are subject to extensive regulation and supervision under federal and state law. The appropriate banking regulatory authorities, including the FDIC, the OCC and the CFPB have broad enforcement powers over AENB. These enforcement powers may adversely affect the operation and financial condition of the trust and your rights under the pooling and servicing agreement prior to the appointment of a receiver or conservator. If United States federal bank regulatory authorities supervising the bank were to find that any obligation of the bank or an affiliate under a securitization or other agreement, or any activity of the bank or such affiliate, constituted an unsafe or unsound practice or violated any law, rule, regulation or written condition or agreement applicable to the bank or such affiliate, such federal bank regulatory authorities have the power to order the bank or such affiliate, among other things, to rescind such agreement or contract, refuse to perform that obligation, terminate the activity, amend the terns of such obligation or take such other action as such regulatory authorities deterinine to be appropriate. In such an event, the bank or such affiliate mahonity, liable to you for contractual damages for complying with such an order and no recourse may be available against the relevant regulatory In one case of which the bank is aware, after the OCC found that a national bank was, contrary to safe and sound banking practices, receiving inadequate servicing compensation under its securitization agreements, that bank agreed to a consent order with the OCC. Such consent order required that bank, among other things, to immediately resign as servicer and to cease performing its duties as servicer within approximately 120 days, to immediately withhold and segregate funds from collections for payment of its servicing fee ( notwithstanding the priority of payments in the securitization agreements and the perfected security interest of the relevant trust in those funds ) and to increase its servicing fee percentage above that which was originally agreed upon in its securitization agreements. While AENB and its affiliates have no reason to believe that any obligation of AENB or an affiliate under the securitization agreements is unsafe or unsound or violative of any law, rule or regulation applicable to them, there can be no assurance that any such regulatory authority would not conclude otherwise in the future. If such a bank regulatory authority did reach such a conclusion, and ordered AENB or an affiliate to rescind or amend the securitization agreements, payments to you could be delayed or reduced. See " Risk Factors Regulatory action could result in losses '' and " Regulatory oversight and supervision could adversely impact the trust or your certificates, including by impeding origination or collection efforts, changing account holder use patterns, or reducing collections '' in this prospects. This a violation, I will have to report if not handled in a timely matter.

Company Response:

State: NY

Zip: 10457

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199440

Date Received: 2024-01-23

Issue: Fraud or scam

Subissue:

Consumer Complaint: I have provided several ( Applications ) to American Express which was provided as collateral security to which I have yet to receive any Benefits from this transaction and I have exercised my rights in good faith and still being denied an extension of my own credit. These are violations of TILA and is considered discrimination on American Expresses behalf. This has caused me not to be able to provide for my family caused great stress not able to get adequate transportation or adequate living which has cause me to become homeless. My life may be in danger due to the fact that I am not getting access to the benefits that I should have received for providing collateral security ( Application ) along with my SSN ( credit card ) and have yet to receive any benefits. I can prove that the lien is between the issuer and the depositor which apart of the same company, also I can prove they are selling securities on the secondary market.

Company Response:

State: WI

Zip: 53212

Submitted Via: Web

Date Sent: 2024-01-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8199067

Date Received: 2024-01-22

Issue: Advertising and marketing, including promotional offers

Subissue: Confusing or misleading advertising about the credit card

Consumer Complaint: I saw a credit card offer from my American express credit card that if I spent {$300.00} or more in one or more purchases in booking XXXXXXXX XXXX US locations, before XX/XX/XXXX, I would receive {$75.00} back ( screenshot of the offer attached ). I used the offer on XX/XX/XXXX to book two rooms in XXXX XXXX ( reservation attached ), there were two transactions of {$36.00} and {$260.00} each on my Amex credit card on XX/XX/XXXX. However, Amex did not honor this offer and credit me back {$75.00}. When I inquired customer service on XX/XX/XXXX, the first representative claimed that the hotel I booked was not included in this offer. I told here I did check the list of hotels in the offer and XXXX XXXX was included. She then came back and told me the offer require spending {$300.00} in a single transaction, not two transactions. I explained to her the offer explicitly says " {$300.00} or more in one or more purchases '', the " one or more purchases '' means it can be one transactions or multiple transactions. But she still denied that. I escalated to her supervisor but she insisted that the offer only allows single transaction, while the offer terms I saw and screenshot clearly says one or more purchase. I feel this marketing offer is very confusing and misleading. I would not have booked intercontinental hotel without seeing this offer, but the credit card company would not honor what they marketed.

Company Response:

State: CA

Zip: 94403

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8198784

Date Received: 2024-01-22

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: As of XX/XX/year> I had applied for the American Express credit card application online through Americanexpress.com my reference number XXXX XXXX In which I came to find I was surprisingly denied when proper exchange of my application/security was given to the creditor AMEX. email received XXXXXX/XX/year> However, how is this so when proper exchange was given for the valuable consideration or the credit card I am rightfully owed for giving a security? ( my credit application in exchange was given. ) As stated from UCC 3-303. VALUE AND CONSIDERATION ( 1 ). The instrument is issued or transferred for a promise of performance, to the extent the promise has been performed ; In this case, American Express the creditor with the credit card is to be GIVEN for this exchange as Valuable consideration a part of this Exchange per UCC 3-303. VALUE AND CONSIDERATION ( 1 ). Is dishonored In this I demand my credit card to be sent to me in complete acceptance as this exchange was done in COMPLETE good faith yet completely dishonored by American Express. through the giving of my application ( being a security ) in receiving the valuable consideration of my AMEX Platinum credit card, exchanged on my end for my security ( credit application given in exchange ). With this I DEMAND the American Express credit card be accepted and given fairly. As the credit application is a contractual agreement between myself, the individual ( the applicant ) and a credit card issuer ( American Express ) with the valuable consideration properly given and upheld. Adverse action against a consumer is AGAINST THE LAW according to the Equal Credit Opportunity Act which is codified in 15 U.S.C 1691c and is pursuant to civil liability under 15 U.S.C 1692k. pursuant to 12 CFR 1026.13. The application of the account which is defined under 12 CFR 1002.2 defined as extension of credit and the word account refers only to open-end credit. Open-end credit is defined via Truth in Lending ( 12 CFR 1026.2 ) see below : Open-end credit means consumer credit extended by a creditor under a plan in which : ( i ) The creditor reasonably contemplates repeated transactions ; ( ii ) The creditor may impose a finance charge from time to time on an outstanding unpaid balance ; and ( iii ) The amount of credit that may be extended to the consumer during the term of the plan ( up to any limit set by the creditor ) is generally made available to the extent that any outstanding balance is repaid. You have been requiring Federal Reserve notes as payment, the application with my provided information served as a security which satisfied all the requirements pursuant to UCC 3-303 ( 2 ) This is considered an unauthorized use since I have received NO BENEFIT. This will also serve as notice of breach of fiduciary duty ( U.C.C. 3-307 ). Following this notice if said application is not accepted for its intended purpose within Three ( 3 ) business days of the receipt of this notice, an SEC complaint will be filed pursuant to 17 CFR 240.15c1-2 and 17 CFR 240.10b-5. As well as an IRS complaint for abusive tax schemes involving the SEC filed trust arrangement. ( 12 CFR 210.2 ( k ) / ( 12 CFR 229.2 ( u ) ( 4 ). Pursuant to 15 U.S Code 1691 ( C ) and you assume civil liability pursuant to 15 U.S Code 1691 ( K ). AND YOUR BANK has violated my federally protected consumer rights. Furthermore an open-end consumer credit card ( 15 U.S.C. 1602 ( m ) ) with monthly credit by the applicable law ( 15 U.S.C. 1602 ( j ) ). Balance will be zeroed on a monthly basis via special deposit of the interest- bearing coupons associated on the itemization statement. This is your opportunity to cure as well as your default for the servicing of the aforementioned account. A national bank has no power to lend its credit to any person or corporation. See-U.S. Constitution,1789, Article 1, Section 10. No state shall make anything but gold and silver coin a tender in payment of debts. Desired settlement and resolution is approve my credit card and make it an open-end consumer credit card with NO pay over time limit, Thank you!

Company Response:

State: OH

Zip: 45840

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8198502

Date Received: 2024-01-22

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: This is about the inaccuracy that is inqeuitably furnished by your organization on my XXXX Report. I came to know about this XXXX on XX/XX/2024. Due to this XXXX, my right to extend credit had been damaged to a great extent. As a result I was discriminated against and refused the following. I was denied a XXXX XXXX with American Express. According to 15 USC 1681 ( a ) ( 3 #, Consumer reporting agencies have assumed a vital role in Assembling and evaluating consumer credit and other information on consumers. I hereby put your organization on notice and would like to inform you that I never gave consent To this report being furnished by you on my behalf and I am also aware Of the fact that your organization assumed a vital role. As a result, My livelihood Has been adversely affected. There is no such law that states anything that needs to be reported to a consumer reporting agency. There, your organization is liable. Further, pursuant to 15 USC 1681 ( a ) ( 4 ), a consumer reporting agencies must exercise their grave Responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. Your organization neither exercised its responsibilities with fairness and impartiality nor protected my right to privacy. I request You to give me a piece of evidence that the information which is being reported has been properly investigated. Also provide us with the details of the systems adopted by your organization to determine whether the transaction took place or not. Further pursuant to 15 USC ( a ) ( b ) your organization did not adopt such procedures that meet the need of commerce for consumer credit. As a result I hereby demand to do the following. Give me the credit that's my right. Thank you for your cooperation. Sincerely XXXX XXXX

Company Response:

State: VA

Zip: 23860

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8198163

Date Received: 2024-01-22

Issue: Trouble using the card

Subissue: Trouble using the card to spend money in a store or online

Consumer Complaint: Called American Express gift card service because the card was not being accepted by any vendor. The first time I called the agent sent me a new card. When I received that I tried it and it was declined by XXXX. I had also tried other vendors. So I called a second time, and they told me that they had removed the block on the card and I should try in 24 hours. I waited over 24 hours and it was still declined. I called back and this time told them I wanted the card refunded. They told me that it would take three weeks. I told them it does not take that long. They also wanted me to give them, my personal information including sending a copy of one of my bills to verify my address because they couldnt verify it. I asked for a supervisor. The supervisor went ahead and took a hit my information and said that it would be returned to me in a check, I called the next day to verify and got a Off shore agent who said his name was XXXX. Theres no way his name could be XXXX because he was obviously from XXXX. Through him I found out that it was obvious. supervisor last night did not set up a refund. The agent had to take down all my information again, and this time gave me a case number. American Express needs to get rid of this call center. They lie, and are very unprofessional and inept. Case # XXXX

Company Response:

State: MT

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8198042

Date Received: 2024-01-22

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: This is not a letter but a legal Notice. You are now put on notice that American Express and agents have unlawfully denied XXXX XXXX XXXX an extension of his own credit. You are in violation of 15 USC 1611 - Faults and misleading denial of own credit on a consumer credit transaction. Restraint of Trade is prohibited pursuant to 15 U.S. Code 1 and you will be liable and be subject to a penalty up to { >= {>= $1,000,000} }. Your letter states that denial was determined by XXXX XXXX XXXX XXXX score in which your application did not extend the opportunity to opt out pursuant to 12 CFR 1016.7. The Fair Credit Opportunity Act and Equal Credit Opportunity Act prohibits discrimination based on credit history which does not accurately reflect the applicant 's creditworthiness. Notice, it is a fact that XXXX XXXX XXXX is the holder in due course on the consumer credit application and must be returned for value. In accordance with 12 U.S. Code 412, XXXX XXXX XXXX granted and authorized a consumer credit application to American Express that was accepted in exchange for a finance charge on a purchase money loan pursuant to definitions in 16 CFR 433.1. That application was not returned for the value requested. Notice, it is a fact, that Banks and Financial Institutions such as American Express DO NOT loan or extend credit of their own assets pursuant to 12 USC 1431 and thus are not creditors but debtors. Banks and Financial Institutions borrow and give security therefore and to pay interest thereon, to issue debentures, bonds, or other obligations upon such terms and conditions as the Director may approve. It is a fact that American Express is required to follow the Generally Accepted Accounting Principles ( GAAP ). XXXX XXXX XXXX will conditionally accept the offer upon receipt that American Express is extending credit from American Expresss own assets, proof of claim that you can lawfully deny extension of credit on a consumer credit transaction, and a listing of all the factors you considered in this consumer transaction. Respond to XXXX XXXX XXXX within seven ( 7 ) days from the receipt of this notice. Failure to comply will result in damages equaling but not limited to the value of the application plus for each violation of Constitutional and consumer rights. Also, failure to respond will be accepted as DEFAULT and a complaint will be filed with the FDIC and SEC for securities fraud in accordance with the Securities Exchange Act in violation of 18 U.S. Code 1348 and 15 U.S. Code 1 - Trusts, etc., in restraint of trade. If you do not comply with this request it will be accepted that you will perform in accordance to the application and send the credit card to XXXX XXXX XXXX forth with. Notice it is further understood that XXXX XXXX XXXX has Reserved All his Rights in accordance with UCC 1-308. Regardless of the reason for denial I have the right to credit and withholding my access to my securities is security fraud. You are violating the Equal Credit Opportunity Act and Consumer Credit Protection Act. If American Express chooses to stay in dishonor by denying credit, XXXX XXXX XXXX demands you to retract the application and send receipt of that retraction to the address herein and a claim will be filed in a court of competent jurisdiction. I have yet to receive a response.

Company Response:

State: CA

Zip: 95118

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8197760

Date Received: 2024-01-22

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: In XXXX of XXXX, I requested American Express to block several reoccurring payments/vendors and send a new card. The vendors were blocked and a new card came. In XXXX, the same reoccurring fees started to occur again. American Express claimed it was their fault and sent a new card. In XXXX, the same reoccurring fees continued - I requested my card to be cancelled. In XXXX, my card was not cancelled - and I was billed their {$550.00} annual fee. I withheld {$3200.00} in the final payment and the card was cancelled. All I want to happen at this point is for the {$550.00} fee to be removed ( which is not owed ) and I'll pay off the balance. American Express told me ( after being a large customer for 14 years ) that no one in the company can remove the fee, provide records that I ever called, and that I will be charged for penalties and interest for years to come.

Company Response:

State: CA

Zip: 92336

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8197701

Date Received: 2024-01-22

Issue: Electronic communications

Subissue: Frequent or repeated messages

Consumer Complaint: Respected XXXX, This is again a misrepresentation by American Express about the financial relief program they offered. I paid the XXXX installment on XXXX XXXX as per agreement. On XXXX XXXX they have sent another statement asking for XXXX installment payments. Previous case closed by them XXXX. This is an aggressive attempt by them to ask for more than what I agreed to pay XXXX XXXX as part of financial relief. I am attaching a statement I received from them. I request clarification from them about why they are asking for payment which is XXXX times of {$320.00} I agreed to pay XXXX XXXX and started the first payment on XXXX XXXX. This is a part of the case XXXX and XXXX in addition to family cases XXXX, XXXX. The people involved XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX other defendants in cases pending including various companies involved related to XXXX and my family members may be associated with American Express in XXXX way or another. I request arbitration and proper guidance from American Express about what is due. I can afford only {$320.00} per XXXX. I will be able to make only that amount XXXX XXXX until I find another job.

Company Response:

State: CA

Zip: XXXXX

Submitted Via: Web

Date Sent: 2024-01-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.