Date Received: 2024-01-06
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: My Reference Number : XXXX the USD tells me that my application is a promissory note that will be resubmitted for FRNs defined in the American Express Prospectus. Please be advised that I submitted an application for an American Express Platinum credit card with American Express National Bank, Commission File Number : XXXX online on XXXX. As in investor I was denied an extension of my credit as my application is clearly a promissory note in which AmEx is selling on the XXXX. It is violation of the FTC to deny me an extension of my credit especially when I have submitted my application in good faith not being aware or provided any disclosures that my information is being sold and traded on the stock exchange for profit. However, as I am reading your current American Express XXXX annual report on file with the SEC, I see that as an note holder, my applications that I submitted should have been converted into a paper-based securities or certificate of indebtedness. According to your Prospectus dated XX/XX/XXXX, all applications submitted through American Express Financial Corporation and its affiliates are being offered as a part of your Prospectus being sold to investors. This means as a note holder of American Express XXXX XXXX XXXX XXXX XXXX, I provided to your financial institution my personal identifying information in accordance with the Patriot Act under Title 12 in good faith. In exchange, American Express XXXX XXXX XXXX XXXX XXXX is selling and trading my personal information pursuant to the trust agreement as a certificate of indebtedness on the XXXX XXXX XXXX for a period of at minimum 30 years without my permission and/or knowledge and is denying me my right to credit in accordance with the Privacy Act of 1974. It is a violation of Rule 200 under the Securities Exchange Act 17 CFR 200 to deny me an extension of credit as an investor in American Express pursuant to your XX/XX/XXXX annual XXXX filing. Moreover, under Rule XXXX, filed under the Securities and XXXX XXXX XXXX XXXX XXXX, American Express agrees to be ethically bound to not commit language fraud even in the application solicitations as stated in your Form XXXX by not providing proper disclosures to all investors. American Express further agrees that pursuant to the Securities Exchange Act of 1934, to be ethically bound to the language and performance of all of American Express public offerings, filings and commitments made to investors. Further, per your XXXX annual filing, under the ITEM 7. Managements discussion and analysis of financial condition and results of operation ( XXXX XXXX XXXX ), your credit card and consumer products are at the top of your highest grossing tier of revenue for American Express which means that any investment that includes my application and promissory note is a part of your highest grossing revenue. This would mean that a credit application which is a promissory note that has a CUSIP number is an extremely valuable asset for American Express Investments. I provided American Express my personal identifying information online to American Express Investments which is attached to a promissory note denoting me as investor in the American Express Company according to the THIRD SUPPLEMENTAL INDENTURE BETWEEN AMERICAN EXPRESS COMPANY AND THE NEW YORK XXXX XXXX XXXX ( Indenture ). The Indenture states that all securities derived from the consumer investor in the debentures are being offered as securities and sold to investors as a part of multi-denomination global securities as defined in Section 2.4 Registered Securities ; Form ; Denominations ; Depositary are converted to floating rate notes and floating rate interest payments that is due and payable to the consumer but instead is generating huge investment capital for American Express and I am entitled to receive the dividend interest that belongs to me that is attached to it as an investor. Most importantly, The Indenture states that American Express Issuance Trust II provides a monetary relationship under Section 13.10 Derivative Counterparty, Supplemental Credit Enhancement Provider and Supplemental Liquidity Provider as Third-Party Beneficiary which means that American Express Financial Bank is choosing to purchase third-party data furnishers as a means of denying consumer credit which is an egregious act of securities fraud and consumer rights violations. In light of the information provided above, any previous accounts that I had with American Express that have been allocated as a credit loss per your XXXX and charged off as a loss with the IRS after receiving unlimited dividend interest as a result of American Express being the beneficiary of any dividend interest of any prior accounts and that being a reason for denying me an extension of credit has already been fiscally accommodated for in the application. Let all documents containing my wet-ink signature in your possession serve as my proof of claim. Any past applications in the form of promissory notes that are still trading under my personal identifying information and any of lines of credit that I have previously held have been securitized and profited from by American Express according to your XXXX filing with those losses being accommodated for through your IRS filings XXXX Therefore, to deny me an extension of credit would be in violation of your Prospectus on file with the SEC, as well as, intentional misstatements and omissions in of your XXXX, and most importantly, an egregious violation of fraud against the Securities and Exchange Act of 1934, as filed in your XXXX, XXXX, Prospectus and Indenture Agreements. If I am continued to be denied the open end investment account offered as open-end credit agreements that is due to me per your Prospectus filed pursuant to Rule 433 dated XX/XX/XXXX, with knowledge that American Express Financial Bank has securitized my applications through its depositor, American Express XXXX XXXX XXXX XXXX XXXX XXXX as well as, all of my previous credit receivables, would constitute securities fraud against me and securities fraud against your investors. This will obligated me to file a complaint as a whistleblower under IRS 3949-A and for securities fraud with FINRA, the SEC and the FTC for failure to adhere to your own capital raising Prospectus filed on the record which could potentially put American Express in a dishonorable status with FINRA, IRS, The Department of Justice and the Securities Exchange Commission XXXX
Company Response:
State: MO
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I was gifted an {$840.00} Amex pre-paid digital gift card from my XXXX. She purchased the card on XX/XX/XXXX. I have tried to use the card with XXXX, XXXX, a local XXXX store and XXXX. All transactions were declined. I tried adding the card to my XXXX XXXX account and paying with XXXX XXXX, the payment was still declined. I then called the Amex customer service number 3 separate times- XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX. They appear to have a third party customer service company that is completely unable to assist. I asked them if they had a list of blocked vendors as I read online that some giftcards block certain vendors for fraud protection purposes. They said they couldn't provide that. The card doesn't seem to be usable and I can't get any help from their customer service team. Hoping to figure out a way to receive this money in a way that it can actually be spent.
Company Response:
State: NY
Zip: 11105
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: " I am writing to bring to your attention an issue with an Amex Gift Card that I received from my place of employment. The card, which is worth {$100.00} and is digital, appears to be unusable. Despite several attempts, the card is being rejected by multiple companies, and each time I try to use it, fees in the form of cents are deducted, but the purchase is not processed. I have contacted American Express customer service for assistance, but the individual I spoke with was unable to provide a satisfactory resolution to the issue. I am currently awaiting transfer to another associate for further assistance. However, the customer care appears to be outsourced, and as such, I am having difficulty obtaining a resolution to the issue. I respectfully request a refund for the value of the gift card. ''
Company Response:
State: MA
Zip: 02145
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-06
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have an American Express XXXX XXXX and I unable it to use it anywhere. It keeps getting declined from every online merchant I try to use it at. When I reached out to American Express I was told to just keep trying til it works somewhere. I tried even using it at XXXX online which allowed me to enter the 4-digit America Express card security code, as instructed by American Express XXXX and still declined there. The customer service is horrible- only automated and never got to speak to anyone.
Company Response:
State: NY
Zip: 11237
Submitted Via: Web
Date Sent: 2024-01-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I called to ask why account under review I always make my payments but recently transferred my balance & they wouldnt tell me what credit score is required to maintain wouldnt even confirm thats the reason why.
Company Response:
State: TX
Zip: 75024
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XXXX ( XXXX ) did unauthorized transaction on my XXXX account ( CASE ID XXXX ) and my American Express credit card was charged {$290.00} XXXX on XX/XX/2023. I tried to raise the complaint with XXXX and American Express but my claim was rejected.
Company Response:
State: IN
Zip: 465XX
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: American Express has to be breaking the law at this point or be in violation of the FDCPA or FCRA. They are continuing to report an account on my credit reports that I informed them multiple times was opened fraudulently in my name. Not just are they reporting it, but they continue to update it despite there being no activity since 2018 apparently. Ive reached out to them multiple times to resolve this by making them whole and paying the balance on the account in exchange for them removing the account from my name, since IT IS NOT MY ACCOUNT! Their call centers are impossible to talk to. Their employees follow scripts and are unable to think outside of the box or come up with a solution. Ive been on hold hours before only to be transferred, being told this department cant help and then transferred to the another department who also cant help, only to end up with the department I started with originally. On multiple occasions calls would just drop during the transfer process or I would be hung up despite remaining courteous at all times and just looking to resolve this situation.
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I received an american express gift card. I have tried to use the balance at multiple locations online and in person, and every purchase is declined. I have a {$150.00} balance and can not make purchases for any amount, regardless how small. The customer service line is useless and not helpful. They tell me to try online merchants that request an expiration date confirmation, which I have done unsuccessfully.
Company Response:
State: IL
Zip: 600XX
Submitted Via: Web
Date Sent: 2024-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: American Express eGift cards are not usable on any major platform including with vendors they state it can be used with. Their customer service is not helpful nor do they give information to resolve the matter. Their instructions of adding your personal name and address upon check out does not work with vendors and causes payments to be blocked. I am unable to use the gift card gifted to me by my employer. American Express eGift cards can not be used in a way that they are advertised and listed as being able to be used due to the way they are set up. If used the way they are instructed to be used they will trigger a blocked payment. I am also unable to add the gift card to my digital mobile wallet due to the nature of the gift card product despite it being listed by American Express of being able to. There is no way for me to access the funds at all.
Company Response:
State: NY
Zip: 11225
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-05
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I have received an Amex Gift Card from my employer as a holiday gift with {$200.00} loaded on it I am unable to use this gift card anywhere online or in-store with payments being declined. I have tried calling the customer service phone number multiple times but the call never completes with endless wait time.
Company Response:
State: CT
Zip: 06033
Submitted Via: Web
Date Sent: 2024-01-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A