Date Received: 2023-07-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened an account with AMEX in order to save money for vacation. I used this account to transfer money to from my main banking account which is through XXXX. For whatever reason, the AMEX account had a fraud alert placed on it, and they closed the account. This leaves me with no access to the funds inside the account at all. AMEX tells me that XXXX has to fax them and recall the funds. XXXX tells me there is nothing they can do, and AMEX must return the funds. It's been an ongoing issue for weeks now with many phone calls. I leave for my vacation in two weeks and without that money that they're holding up I will be unable to go.There is {$700.00} ( plus any interest that it may have gathered ) in that account, that neither party wishes to help me with.
Company Response:
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: Opened and utilized an American Express Blue Cash Preferred credit card ( account ending : XXXX ). Earned a promotional account opening bonus of {$350.00} after meeting a minimum spending requirement within a specified time period. After almost one full year, I decided to close the account. At the time of account closure, the chat representative stated : " Cancelling your account will result in your forfeiting any earned cash reward. Would you like to proceed with the card cancellation? '' I understood this to mean that any accumulated reward dollars earned from purchases but not yet claimed would be forfeited. Since I had no outstanding reward activity to claim, I proceeded with the credit card closure. Nothing was stated indicating that the initial {$350.00} account opening bonus would be reversed if the credit card was closed within the span of XXXX year. To my astonishment, several weeks following official account closure, I received an email stating that a {$350.00} statement credit reversal had posted to my closed account ( on XXXX ) and that I was liable to make the payment within 30-days otherwise interest charges and associated late fees would accrue. I contacted the company to resolve this issue and the chat representative/supervisor informed me that the possibility of account promo reversal was detailed in the fine print of terms and conditions. I conveyed to the representatives that I was never informed of any minimum time limit requirement, either during account opening or account closing. Nevertheless, I agreed to re-open the account to meet the one-year time frame. The supervisor agreed to submit the request for promo reinstatement to the company 's back office. Upon account re-opening, the company changed the credit card account number ( new card ending : XXXX ) and subsequently charged an annual {$95.00} maintenance fee. The account remains open and active but the promo credit has not been reinstated.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: THIS ACCOUNT IS FRAUD. Account name AMERICAN EXPRESS Account number XXXX Account type Credit card Responsibility Individual Date opened XX/XX/XXXX Status Collection account. Status updated XX/XX/XXXX Balance {$41000.00} Balance updated XX/XX/XXXX Recent payment - Monthly payment - Credit limit - Highest balance {$58000.00} Terms 1 Months On record until XX/XX/XXXX XXXX
Company Response:
State: FL
Zip: 33323
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: In XXXX I agreed to pay {$5000.00} for XXXX XXXX and an elective implant. It consists of several XXXX over many months. In XXXX covid lockdowns began and under advice from my dentist they said to cancel the XXXX XXXX part, which is a majority of the process. I cancelled the XXXX and agreed to pay for the completed procedures, about {$1400.00}. The XXXX XXXX refused to cancel the XXXX XXXX and cited the contract as non cancel able on my American Express credit card. I tried to get American Express to cancel the XXXX XXXX XXXX and they also refused, backing up the XXXX XXXX. American Express sued me for {$3600.00}, which I refused to pay. We went to trial and the American Express lawyer obtained a summary judgement before the court date. My credit has been ruined and now they are trying to collect using debt collectors.
Company Response:
State: GA
Zip: 303XX
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: American Express is practicing unlawful business by closing accounts ( 20 years or longer ) when the customer is still making payments. They closed both accounts that I am still sending payments, not as they want me to, but still making some payments. Due to the hardship of the kidnapping of my child onXX/XX/, I was in very bad XXXX and unable to work due to this tragedy. I got a little behind on my payments but continue to pay some on both cards but they closed the accounts and ruined my credit score. I called them 3 times trying to get them to open my account and lower the interest/payment until Im able to retake my job and pay the set amounts but they refuse to help me. They sent me to a debt relief agency that claims to be part of Amex but still refuses to lower my payments. Now Im concerned that they will get a judgment against me but I m still making payments. They are taking advantage of customers that unknowingly and unaware of their practices signed a power of attorney giving up our rights as consumers which is illegal. They are refusing to provide me with the original signed application and a hard copy of my signature with full disclosure of their fees etc. They raised my interest to almost double to make it harder to even afford the minimum payment now. I need to have them remove the closing of my account /charged off because it really hits my credit score negatively and I won't be able to even rent a place. Please help us and protect us from their bad practices and scheme to deceive the consumers. They closed the accounts and transfer me to collections ( sold the debt ) when Im still making the payments last month. Both cards one ending in # XXXX ( XXXX XXXX ) and XXXX XXXX
Company Response:
State: CA
Zip: 95630
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: The company is charging me for a product I did not receive.
Company Response:
State: FL
Zip: 33167
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: In XX/XX/XXXX I booked a flight from XXXX to XXXX through the Internet. At that time, I was offered a {$300.00} credit and XXXX miles if I opened the XXXX American Express card. I would not have opened a new card were it not for the promised perk as I have multiple cards that would have given me a smaller rebate. I assume that Amex would have checked my credit and were aware that I have 2 personal American Express cards that I use infrequently. I was sent the customer agreement but I was never told that I did not qualify for the perks promised. Nor was there any information sent to me showing the disqualification. I believed I am entitled to both the {$300.00} credit and the XXXX frequent flyer miles that were promised. After 3 calls to customer service these have been denied by Amex. To me this behavior is fraudulent as it would have been easy for the company to inform me prior to using the card that I did not qualify for the promotion. Contacted first XX/XX/XXXX and second time XX/XX/XXXX and third time last week
Company Response:
State: NY
Zip: 130XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I am writing to file a formal complaint against American Express regarding the wrongful deduction of promotional points from my Membership Rewards account without providing a valid reason or proper explanation. Despite my attempts to resolve this issue with American Express directly, their customer service representatives have been unhelpful and have claimed that they are unable to assist me. On XX/XX/2023, I received an email notification from American Express informing me that they had made adjustments to my Membership Rewards account. The email vaguely stated, " We've adjusted some points on your Membership Rewards account, '' and went on to mention that the adjustment was made due to activity that allegedly violated the terms and conditions of the Membership Rewards program or the promotional offer through which the points were earned. The email failed to specify which terms and conditions I may have violated, leaving me completely unaware of the alleged discrepancy. Furthermore, American Express used uncertain language, stating that the points " may have been earned or used '' in a manner contrary to the terms and conditions. This lack of clarity and specificity is deeply concerning and raises doubts about the legitimacy of their actions. To my disbelief, American Express deducted XXXX points from my account, which holds a minimum value to me of {$1100.00}. These points were acquired through a legitimate promotional offer, and I have diligently adhered to the terms and conditions outlined by American Express. Therefore, I strongly believe that the deduction of these points is unjustified and constitutes a breach of our contractual agreement. I kindly request that the Consumer Financial Protection Bureau investigate this matter thoroughly and intervene on my behalf. I expect American Express to provide a detailed explanation as to why my points were taken away and present evidence supporting their claim. Furthermore, I demand the immediate reinstatement of the wrongfully deducted XXXX points to my Membership Rewards account. I trust that the Consumer Financial Protection Bureau will take my complaint seriously and work towards a swift resolution of this issue. American Express 's lack of transparency and failure to provide a valid reason for the deduction of my points is both frustrating and distressing. I am confident that with your assistance, justice will be served, and my rights as a consumer will be protected. Thank you for your attention to this matter. I eagerly await your prompt action and a favorable resolution.
Company Response:
State: VA
Zip: 23059
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: This is a new complaint in that now American Express is ILLEGALLY, FRAUDULENTLY, and UNETHICALLY charging me interest on an American Express credit card that I followed ALL the required procedures to COMPLETELY/ENTIRELY close out more than 2 months ago!!! They are doing to retaliate against me because, in the XXXX consecutive years I had a credit card in COMPLETELY good standing with them, I NEVER ONCE had to pay them XXXX cent of interest because I completely and timely paid my ENTIRE undisputed balance EVERY month!!! As we all know, they hate those card holders. I do not now owe them XXXX cent of interest and they KNOW IT!!! I am NOT paying their fraudulent, unethical and illegal interest they keep trying to charge me, especially NOT on a CLOSED ACCOUNT!!! Even after being with them for approximately XXXX consecutive years, during which they earned thousands of dollars of " float '' from my charges onto my American Express card ( which is why credit cards exist!!! ), American Express fraudulently charged me interest while they were " investigating '' charges that I had properly ( exactly following THEIR procedures ) put into dispute status over the last approximately 9 months. Despite my detailing this to them in numerous phone calls over that 9 month period, they kept fraudulently adding/accruing/compounding interest EVERY month!!! So, I had no choice but to entirely close out that American Express credit card about 2 months ago. Now American Express has the AUDACITY to continue trying to FRAUDULENTLY and ILLEGALLY charge/accrue/compound interest on an ENTIRELY-CLOSED-OUT credit card account!!! What scammers!!! XXXX XXXX XX/XX/23
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is causing me great concern. I am deeply worried about the impact it may have on my credit. It has already led to the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response:
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A