Date Received: 2024-01-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have been dealing with an on-going fraud issue with XXXX Bank XXXX which due to their ineptitude, resulted in late payment reporting which has since been reverse. However, American Express, a company which I have never, ever had a late payment with and always pay my full balance with every month, decided that due to the credit reporting, they would lower the available balances on XXXX of my credit cards with them, a XXXX AmEx and a Blue XXXX XXXX AmEx. Since the negative reporting has been removed, they have not reinstated the previous limits that were extended to me. This in turn, also affected my credit, because the credit usage rate went up since the available credit was reduced. In addition, I became aware today that AmEx is attempting to charge over {$110.00} in interest charges and a late fee on my XXXX card, a card that I pay an annual fee of {$800.00} on, because by their systems, my payment was an hour and XXXX XXXX minutes late. I am unclear what time zone they operate under, but this is absurd by any stretch of the imagination. The payment had clearly been made by open of business the next morning. They did not suffer any hardship as a result of a payment being ( according to them ) an hour and fifty-six minutes late. I attempted to address this with their customer service team, but their team was useless and said they were unable to help. I want AmEx to reinstate the previous credit limits on both cards, and refund their insane and unjustified interest charges and late fee they think are acceptable to charge for a payment purportedly being an hour and XXXX XXXX minutes late.
Company Response:
State: CA
Zip: 90035
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Email below that was sent to AMEX " To Whom It May Concern, I received an offer in the summer of XXXX ( around XXXX or XXXX ) to pay off the balance of my American Express Platinum Business Card ( Account Ending : XXXX ). The offer was that once the card was paid, it would be reinstated with a credit line of XXXX. During that time, I was in the midst of a move and did not receive any physical mail, so I could not read the terms and services. In each communication with the representative, the agents confirmed that this debit was only related to this account. Although I had another card that had been charged off, if I paid the balance on the AMEX Platinum Business Card ( Account Ending : XXXX ), this card would be reinstated. After I received the email confirmation of the offer, I saw that it stated dependencies on other accounts being paid off. I quickly called the agents, and they confirmed that this was just the general language and that it did not apply to my case. They also confirmed that if I paid just this card ( Account Ending : XXXX ) off, it would be reinstated. I took the agent 's oral communication as binding and proceeded to authorize the payment. However, after paying the debt and waiting for the allotted period, I was notified that renewal was not possible until my other balance was paid. I have been speaking to the team at XXXX for months, requesting that they have the backend and dispute team listen to the call logs. Multiple agents stated that payment of the single card for reinstatement is a binding offer and must be adhered to. After many communications with XXXX XXXX, he said the only way for the team to review the call logs from late XXXX to XXXX is for me to send a written communication to request this. Therefore, I am formally requesting that a further complaint be raised for Ref # XXXX and that the call logs be reviewed. I am requesting that the AMEX Business Platinum ( Account Ending : XXXX ) be reinstated based on the oral confirmation of the American Express agent. The Fair Debt Collection Practices Act states that deceptive means can not be used to collect debt and that oral communications have binding merit. The agents used deceptive practices to state that my AMEX Platinum business card would be reinstated regardless of the balance held on my other AMEX Gold Card. They specifically used language to deceive me and clearly stated that the offer would be granted if this single debt was paid. This practice of deceit by multiple agents will not be ignored. I hope that you review the file quickly and reinstate the AMEX Business Platinum Card within the next 30 days. I have also submitted a complaint to the Consumer Financial Protection Bureau and will be seeking legal counsel to have this matter handled through other government agencies if it is not resolved promptly. '' Regards, XXXX XXXX
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Every time I try and purchase something with the gift card, it declines. I checked the gift card on the website and it says I have {$100.00}.
Company Response:
State: NJ
Zip: 07621
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-15
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My wallet and personal information was stolen and a fraudulent Amex credit card was opened under my name. I notified Amex in XXXX they have been telling me for over a year not to worry and dont pay my bill on the account. They refuse not to give me information in writing so I record them on the phone i have dozens of recordings where I feel Im being lied to by Amex. I have a print out of my credit report where every month starting in XX/XX/2022 5 months after I reported to Amex someone stole my identity.
Company Response:
State: FL
Zip: 32401
Submitted Via: Web
Date Sent: 2024-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-14
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received a check from XXXX Bank I deposited into a high yield Amex Savings account I had opened. I had to link a external account in order to fund the account prior to depositing the check I got. Maybe a week later I tried to transfer the funds to my external account from the Amex savings account. The transfer was reversed due to Amex Business review. I called the representative and was told that the freeze was removed I tried to schedule another transfer which was also reversed due to Amex. I can the fraud prevention team and was told to submit bank statements to prove my name was on the external account I was trying to transfer funds from. I provided the required documents and then upon speaking to another representative I was told Amex decided to close my account. I was also told they would not release my funds at first so somehow the account is closed but my funds remain in the account. When I spoke to another representative they told me the only way I can get my funds back was to have the bank that issued the check ( which was XXXXXXXX XXXX ) recall or do a stop payment on the check. I called XXXXXXXX XXXX and spoke to multiple supervisors they told me they can not recall a check that Amex has already accepted as a deposit or put a stop payment on it because Amex already accepted the deposit. So I called Amex with XXXX on the line and we did a three way call because I needed XXXX to explain to them that they cant recall or do a stop payment on the check. During the three call a Amex representative actually said that because I deposited a physical item which was a check that Amex should be able to send me a physical item and that the only time that the option would be to recall the funds is if it was a ACH transfer. I passed the verification in order to process the request to send me a check for the funds in the accounts Amex supposedly closed. I was expecting a check but I called back a week later and they denied the request to send my money back from a account that they closed and froze. They already verified me so I was puzzled then they didnt give me a explanation as to why the denied the request to send me my funds on the closed account. There is no legal way that they are just be able to hold my funds for ransom like this I tried to get a supervisor to call and try to help me. Then once I called back I was told that supervisors have the option to call you back if you open a escalation so all the escalations I opened were being denied buy the supervisors so I never got a call back. They are illegally holding my funds the bank that issued the check cant recall the funds and I have a email as proof. Theres no way they can close my account and keep the funds In there. Please help as I am also seeking legal help for the remaining funds being held in the account they close and not being issued back to me
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2024-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: It has come to my attention that I have recently been discriminated against and denied for a recent open end credit application on XX/XX/13. My denial letter is proof of this discrimination. As a federally protected consumer, this is a direct violation of my consumer rights well as securities fraud. The moment I applied for open end credit I decided to become an investor which means any person or entity that owns an obligation issued by an issuing entity. The application itself is considered a financial asset and security and I have not been given any equal consideration for my application for credits even though American Express has ran my personal information and credit history, has taken accepted the application which my default creates and opens an account whether or not I am approved or denied. The credit application is the asset provided to create collateral for the extension of credit. Credit can never be issued without collateral. Securities are to be received by the trustee simultaneously with the creation of the creditor relationship with the obligor arising from the making, drawing, negotiating or incurring of the draft, bill of exchange, appearance, or obligation. The Securities Exchange Act under lawful extension of credit, it states that it is unlawful to maintain or extend credit TO OR FOR any customer without collateral or on any other collateral securities. According to your prospectus as well as your XXXX filings and indentured agreement, The XXXX XXXX XXXX XXXX XXXXXXXX indentured trustee and are responsible for securitizing and collateralizing the notes that American Express purchases. Pledging my credit application to create a note for open end credit along with a collateral certificate and trying to assign the debt to me in the form of a loan is securities fraud. American Express has no right to deny me of an extension of credit when they are not legally allowed to give consumers loan and are only purchasing the underlying security and selling in on the secondary market. The underwriters initially propose to offer the notes directly to the public at the public offering prices set forth on the cover page of the prospectus supplement for American Express Company/American Express National Bank and may offer the notes to certain dealers. These products and services are sold through various channels, including direct mail, online applications, in house and third party sales forces, and direct response advertising. The online application is a product/instrument in which you have already been compensated for. American Exoress filings also state In addition, in the ordinary course of their business activities, the underwriters and their affiliates may make or hold a broad array of investments and actively trade debt and equity securities ( or related derivative securities ) and financial instruments ( including bank loans ) for their own account and for the accounts of their customers. Such investments and securities activities may involve securities and/or instruments of ours or our affiliates. If any of the underwriters or their affiliates have a lending relationship with us, certain of those underwriters or affiliates routinely hedge, and certain other of those underwriters may hedge, their credit exposure to us consistent with their customary risk management policies. Typically, these underwriters and their affiliates would hedge such exposure by entering into transactions which consist of either the purchase of credit default swaps or the creation of short positions in our securities, including potentially the notes offered hereby. Any such credit default swaps or short positions could adversely affect future trading prices of the notes offered hereby. The underwriters and their affiliates may also make investment recommendations and/or publish or express independent research views in respect of such securities or financial instruments and may hold, or recommend to clients that they acquire, long and/ or short positions in such securities and instruments. Underwriters are actively trading debt securities or other financial instruments such loans and credit agreements. You are required by law to provide these disclosures through an ABS-15G form with the SEC which requires asset backed securitizers to provide disclosures regarding fulfilled and unfulfilled repurchase request with respect to asset backed securities. The Terms of Notes detail the obligations and duties of the trust indentured. It states the company may from time to time, subject to compliance with any other applicable provisions of the indentured but with the consent of the holders of notes, create and issue pursuant to the indenture an unlimited principal amount of additional notes ( in excess of any amounts therefore issued ) having the same terms and conditions to those of the other outstanding notes, except that any such additional notes ( I ) may have have a different issue date and issue price from other outstanding notes and ( II ) may have a different amount of interest payable on the first interest payment date after issuance that is payable on other outstanding notes. Such additional notes shall constitute part of the same series of notes as the notes initially issued here under. Not only is American Express not providing me a loan, and selling my securities, but have the ability to sell the security multiple times for multiple values without giving me any of the security interest in return from my investment. If compliance with your most recent SEC filings is not honored I will be forced to contact the SEC for violation your agreement. American Express intended to decieve me and need to correct this matter. The adverse action that has taken place on my application needs to be reversed as it violates the Trust Indentured agreement American Express has with the Bank of New York Mellon and you arreglen with the SEC pursuant to the Securities Exchange Act. I need be granted the extension I am entitled to as an investor and federally protected consumer and expect any security intrest to be provided to me or credited to the account.
Company Response:
State: FL
Zip: 33138
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: A notice was sent to XXXX last year as attached that the report must be removed from my credit. I now have a letter from American Express and also a deletion from XXXX attached below to show that this has been confirmed to be removed.
Company Response:
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I haves applied for a credit card with American Express around XX/XX/XXXXXXXX and was denied. I then received an adverse action letter in the mail dated XX/XX/XXXXXXXX with them showing lack of sympathy for denying me my credit. My application/promissory note and or security gave consideration and secured payment, which now was stolen by American Express . My application/ promissory not was turned into a debt security according to their prospectus, which is then sold on the primary and secondary markets. I received no benefit for providing my security to American Express and no remedy to solve this matter. This is SECURITIES FRAUD which also violates their agreement with the SEC for Securities Exchange Act of 1934. 240.10b-5 Employment of manipulative and deceptive devices. It shall be unlawful for any person, directly or indirectly, by the use of any means or instrumentality of interstate commerce, or of the mails or of any facility of any national securities exchange, ( a ) To employ any device, scheme, or artifice to defraud, ( b ) To make any untrue statement of a material fact or to omit to state a material fact necessary in order to make the statements made, in the light of the circumstances under which they were made, not misleading, or ( c ) To engage in any act, practice, or course of business which operates or would operate as a fraud or deceit upon any person, in connection with the purchase or sale of any security.
Company Response:
State: NY
Zip: 14624
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I sent a communication to AMERICAN EXPRESS, regarding my option to opt out of having my nonpublic personal information shared/reported to any credit bureaus including XXXX, XXXX and XXXX. In regards 15 USC Code 6802, it states that : a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party ( AMERICAN EXPRESS AND THE BUREAUS MENTIONED ABOVE ARE NOT AFFILIATED ) any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title. ( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( They NEVER gave me this information/option ) ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option. ( Again, they never gave me that option when the transaction was initially done ). *Also see ; 12 CFR Part 1016 Subpart A* They DID NOT give me full disclosure when the transaction initially took place, which is misleading and fraudulent. NONPUBLIC PERSONAL INFORMATION MEANS : personally identifiable financial information ( i ) provided by a consumer to a financial institution ; ( ii ) resulting from any transaction with the consumer or any service performed for the consumer ; or ( iii ) otherwise obtained by the financial institution. NON AFFILIATED THIRD PARTY MEANS : any entity that is not an affiliate of, or related by common ownership or affiliated by corporate control with, the financial institution, but does not include a joint employee of such institution. I am demanding that this information that I choose to no longer have shared with the bureaus, be removed from all of my credit reports immediately. In addition, compensation for their violations of the law and making my life difficult.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-13
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: I have applied for a credit card with American Express around XX/XX/XXXX and was denied. I then received an adverse action letter in the mail dated XX/XX/XXXX with them showing lack of sympathy for denying me my credit. My application/promissory note and or security gave consideration and secured payment, which now was stolen by American Express XXXX My application/ promissory not was turned into a debt security according to their prospectus, which is then sold on the primary and secondary markets. I received no benefit for providing my security to American Express and no remedy to solve this matter. This is SECURITIES FRAUD which also violates their agreement with the SEC for Securities Exchange Act of 1934. 240.10b-5 Employment of manipulative and deceptive devices. It shall be unlawful for any person, directly or indirectly, by the use of any means or instrumentality of interstate commerce, or of the mails or of any facility of any national securities exchange, ( a ) To employ any device, scheme, or artifice to defraud, ( b ) To make any untrue statement of a material fact or to omit to state a material fact necessary in order to make the statements made, in the light of the circumstances under which they were made, not misleading, or ( c ) To engage in any act, practice, or course of business which operates or would operate as a fraud or deceit upon any person, in connection with the purchase or sale of any security.
Company Response:
State: NY
Zip: 14624
Submitted Via: Web
Date Sent: 2024-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A