Date Received: 2022-03-28
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Hello, I'm writing due to an issue with submitting a PSLF form to FedLoan servicing. I've submitted the form twice and the most recent issue was presented via a letter stating that the form I submitted contains missing information in section 3. However, when reviewing the section, the questions that were left blank are due to the previous question in that section saying " Yes- Skip to section 4. '' Since the response to that question in my case was Yes, the 2 remaining questions were skipped and I continued to Section 4. I spoke with a representative from FedLoan on XX/XX/22 who advised me to answer " No '' to the 2 remaining questions and resubmit. However, answering No to those questions does not accurately describe my situation and I fear answering " No '' would be inaccurate and could cause a denial. I waited on hold for 3 hours to speak with a PSLF counselor to verify this advice given by the representative, and was not connected. I was given a 60 day time period to respond to this " missing information '' but can not get ahold of anyone at the service for assistance. Three hours on hold is not a reasonable amount of time to wait. Thank you.
Company Response:
State: CA
Zip: 92870
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I graduated from XXXX XXXX XXXX in XXXX of XXXX. I began making payments to XXXX XXXX XXXX in XXXX. I am unable to find my payment history from XXXX until XXXX of XXXX. As a result, I was denied forgiveness through the XXXX program. I recently found payments from when I was with XXXX and have just uploaded those to Fed Loan Servicing. But the payments from prior are missing. I have XXXX payments counting toward forgiveness and XXXX ineligible so I know that these payments were made. My account states " no payment due '' from XXXX through XXXX. That is inaccurate as I made payments. Please help.
Company Response:
State: MI
Zip: 49504
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been employed with Dept of Treasury since XX/XX/XXXX. I have been on a repayment of my student loans since XXXX. Myfed says only 3 of my payments qualify for forgiveness even though they have all been made on time. Nobody can explain to me why
Company Response:
State: FL
Zip: 32221
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: In a 120 payment option have sent in all information needed annually. I have made 54 payments since 2017 and that are only honoring 34. I have made payments all thru the pandemic even when not needed to. I just want to be able to have all my payments applied to my loan.
Company Response:
State: OH
Zip: 43228
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Dear CFPB, I have had a student loan of XXXX with AES the past several years. Last year I/ we set up a payment agreement over 160 months starting at approx. $ XXXX, the six months later approx $ XXXX and the six months later approx. {$230.00}, etc. A graduated payment plan. Well two weeks ago, I received a letter from the stating I have a new payment plan which would start this XXXX. This included {$220.00} for the $ XXXX loan and another {$65.00} for the $ XXXX loan! That amounts to almost {$300.00} dollars a month! I am XXXX y o, XXXX and just filed bankruptcy which was XXXX in XX/XX/XXXX. I had a legally binding contract with them last year and now they tell me I have a new higher plan without even contacting me??? They then sent me a letter last week asking me how I felt about this new payment plan. Well I feel its XXXX!! I believe what they are attempting to do is illegal! Please help me resolve this matter. Some of the practices by these XXXXtudent Loan companies are ridiculous! Thank you, XXXX XXXX XXXX XXXX, CT. XXXX
Company Response:
State: CT
Zip: 06066
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-28
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I took a XXXX private loan to take pre-requesites prior to earning my XXXX. I needed a way to get through a semester. I expected -- because the paperwork told me so -- it would take me a few years to pay this ( allegedly low interest ) loan if I made all my payments on time. There was XXXX year I asked if I could have a small reduction to interest, so I could see that may have extended it -- except that the next year my payments went HIGHER to make up for it. It has been XXXX YEARS and my balance is {$6000.00}. I have not ONCE missed a payment and I OVERPAY now every month. This should be IMPOSSIBLE. My interest rate is about 6 % but it is showing I have paid, already, a WHOPPING {$10000.00} in INTEREST ON A LOAN I HAVE NEVER MADE EVEN A LATE PAYMENT ON. I asked for a promissory note copy and they allegedly sent it, but they said it was returned. Now they spam me to update my address ; however, when I log on their site, the address on file is MY ONLY LEGAL MAILING ADDRESS. They are conning people. It should be impossible for me to owe 60 % of my loan balance with a 6 % -ish interest rate after XXXX years on a loan where I miss NO PAYMENTS. They will not give me ANY information. I can provide you with complete records of payment history also. Every month I currently pay ALL the unpaid interest also but my BALANCE DOES NOT BUDGE. They are insufferable to deal with. I tried complaining to the XXXX Attorney General but they said it was the wrong office, so I need help. This is wrong and I am ready to go to every media outlet there is. I have been trying to ask them for disclosures and help for MONTHS. It is important to note I have never EVER missed a payment. Not ONE TIME have I even been late, and this is the XXXX, not some loan shark -- well, except it IS a loan shark and they won't even respond to my emails. I am considering a lawsuit against them via legal aid if you can not help me, but I found information that you are the correct avenue. I am attaching payment records and if any are missing, let me know and I will add those -- I have been trying to fight this so long, I am losing track, but I can prove everything. However I also have been paying regularly since then and have been OVERPAYING since then and can provide more records if you like -- I just happen to have files saved up until last year ). At this point I have paid so far ahead my balance is {$0.00} each month. Not ONCE did I miss a payment. NOT ONCE! They are so bad at record keeping that they are lying to me about my own address. It baffles me that they tell me my mail was returned at the same address I see on the site when I log on that ALL MY OTHER MAIL SEEMS TO ARRIVE TO WITHOUT INCIDENT. This is disingenuous. They are practicing fraud to take advantage of people like myself. I am a XXXX XXXX, barely making it and working HARD to earn good credit, pay my bills and qualify for XXXX XXXX XXXX XXXX with my federal loans. But this one has been XXXX years since it was issued, qualifies for NOTHING, and they are taking me for a ride. I want them investigated. I have paid WAY MORE than $ XXXX plus the interest. They were not truthful in the disclosure, and I want this loan considered paid because it has been. You are my last hope before both legal and media action, but I will first wait to see if you can assist.
Company Response:
State: TX
Zip: 77845
Submitted Via: Web
Date Sent: 2022-03-28
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-27
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XX/XX/XXXX Dear Consumer Financial Protection Bureau, My name is XXXX XXXX XXXX and I am a Federal Student Loan borrower with FedLoan Servicing. I want to share my story with you prior to asking for your assistance. I am XXXX and my family is from XXXX. Our ancestors are from XXXX, however, we are not XXXX. My father and the men in his family were guerilla fighters for the XXXX during the XXXX war in XXXX. After the XXXX war, my family lived in a refugee camp in XXXX. My family resettled in XXXX as refugees because at the time my father was married to my mother and two other women. I was born in XXXX along with many other siblings. In total, my father has XXXX children. In XXXX, when I was XXXX years old my family visited California and we never went back to XXXX. My parents soon divorced due to years of XXXX XXXX and in XXXX, we relocated to Colorado. In XXXX, through countless court dates we were granted legal residency. Never in a million years did I dare dream of going to college because I was told, teachers after teachers, that if my mother did not save {$25000.00} or more, I could never afford a higher education. Thus, in XXXX, immediately after I graduated high school, I started working to help my mother and siblings. At the time, I worked at a medical company assembling medical parts with XXXX women and men, all my mothers age, and none of them spoke English. One day, an older XXXX woman asked me why I was competing with them instead of in college. True and embarrassed, I returned home and blindly applied to a local college. I was accepted and thus, I chased the American dream and went on to receive my XXXX XXXX in XXXX XXXX in XXXX. Of XXXX siblings, as a middle child, I was the first in my family to obtain a XXXX XXXX. Since then I have committed my life to giving back to my community. From XXXX to XXXX, I worked as a XXXX XXXX and then supervisor in XXXX XXXX XXXX. In XXXX, I transitioned into non-profit work and now as a XXXX XXXX XXXX XXXX, I investigate XXXX misconduct for the US XXXX and XXXX XXXX. After I graduated from graduate school in XXXX, I was aware of student loans. Concerned I was unable to make the monthly payment, I called FedLoan Servicing for support and advice and was told to put my loans in forbearance. At the time, I was making approximately {$35000.00} a year and if I was provided accurate information, my payment would have been {$0.00}. Sometime in late XXXX to early XXXX, I called FedLoan Servicing again and unbeknownst to me I consolidated my loans at the time. My monthly payments were {$0.00}, however, I don't ever recall this information. In XX/XX/XXXX, I purchased my home and was told by my lender to call FedLoan Servicing to place my monthly payments in forbearance. I called FedLoan Servicing and informed them of what my lender said and instead of FedLoan Servicing advising me that my monthly payments were {$0.00}, FedLoan Servicing simply put my loans in forbearance. In XX/XX/XXXX, I finally called FedLoan Servicing to start paying my student loans. I am disappointed that FedLoan Servicing did not provide accurate information to me and help me understand my loans, to include my monthly payments of {$0.00}. Most recently in XXXX, after reviewing my PSLF eligible payments, I realized that from XX/XX/XXXX to XX/XX/XXXX, my monthly payments to FedLoan Servicing was {$0.00}, and counted toward PSLF eligible payments. I contacted FedLoan Servicing in XX/XX/XXXX, and disputed the above specific ineligible payments and FedLoan Servicing never responded. I am asking you to contact FedLoan Servicing and get FedLoan Servicing to fix the payments that should have been fixed and counted toward my PSLF eligible payments. Sincerely, XXXX XXXX XXXX
Company Response:
State: CO
Zip: 80022
Submitted Via: Web
Date Sent: 2022-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I am applying for Public Service Loan Forgiveness. I have been a social worker since 2009 and have been uploading documents to My Fed Loan for years. When I go to my upload history to review my past interactions with them, my past uploads have been deleted from my account. I did not delete them. They are assessing my qualifying payments at XXXX. This is incorrect and I need them to review it again and fix it. If they assess me at XXXX that would mean they are counting under 3 years of my work experience which like I said, I have been working for much longer than that with qualifying employers.
Company Response:
State: TN
Zip: 37207
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-25
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XX/XX/XXXX I was laid off from my job. I contacted my servicer at the time re : lower payment options during this time. Although I would have been eligible for a low or even {$0.00} payment, I was instead steered towards periods of forbearance/deferral from XXXX of XXXX. I was not made aware that any payment I did happen to make during that time would not be a qualifying payment under the PSLF program which is very important when you are striving for the goal of 120 payments. Luckily, I was able to secure new, PSLF eligible employment and started that job in XXXX of XXXX ( this employment time frame has been certified ). I have proof of payments made from XXXX XXXX and have attempted to submit them to Fed Loan Servicing and student aid.gov. I'm worried that not getting the payment status during that time period changed will prolong my forgiveness via the PSLF program. I have had the correct type of loans and repayment plans for many years prior to the waiver introduced in XX/XX/XXXX. It is very difficult to see people, that just applied to the PSLF program 2 months ago, get their loans forgiven while people like myself have had our ducks in a row for many years. I should note that when I first transferred my loans to Fed Loan servicing it literally took them more than a YEAR, to update my payment counts. That brings up high levels of frustration with my former servicer XXXX XXXX. It is my understanding that they failed to keep accurate payment records and continually steered people to periods of forbearance vs offering an income based payment. Currently, trying to call and speak with a Fed loan representative is a nightmare and very difficult if one does not have 2-3 hours to wait on hold. I believe that I should be at or very close to the required 120 payments and getting the payment status changed for the above dates would be helpful in me reaching my goal.
Company Response:
State: CA
Zip: 94533
Submitted Via: Web
Date Sent: 2022-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-26
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have student loans with AES, this is the third time that I have had to file a complaint. Once again, before the student loan freeze is over, AES is sending me threatening letters about repayment. The two times previous they have had to remove the current charges, but in both cases, I have had to file a complaint with your office. At what point, does the CFPB reach with AES that it sees they are nothing more that a predatory lending operation? Even with the loans suspended, I have tried to continue to make some form of payment, but these people feel they are above the law. Once again, please enforce the freeze on these people, they can't seem to police themselves!
Company Response:
State: FL
Zip: 34698
Submitted Via: Web
Date Sent: 2022-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A