Date Received: 2022-03-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I was contacted by a dunning notice soliciting collection of {$120000.00} from Fed Loan Servicing on XX/XX/2021 that I owe a debt. After responding with a direct dispute on XX/XX/2021, they began reporting negative and defaming information on my credit reports around XX/XX/2021. I have been denied credit and my credit worthiness has been compromised. I do not agree with the accuracy and integrity of the information. I have research the CFPB Website and found that : 12 CFR 1022.41 ( 1 ) ( 2 ) ( 3 ) Accuracy means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer correctly : ( 1 ) Reflects the terms of and liability for the account or other relationship ; ( 2 ) Reflects the consumer 's performance and other conduct with respect to the account or other relationship ; and ( 3 ) Identifies the appropriate consumer. 12 CFR 1022.41 d ( 1 ) ( 2 ) ( 3 ) ( 1 ) i Integrity means that information that a furnisher provides to a consumer reporting agency about an account or other relationship with the consumer : ( 1 ) Is substantiated by the furnisher 's records at the time it is furnished ; ( 2 ) Is furnished in a form and manner that is designed to minimize the likelihood that the information may be incorrectly reflected in a consumer report ; and ( 3 ) Includes the information in the furnisher 's possession about the account or other relationship that the Bureau has : ( i ) Determined that the absence of which would likely be materially misleading in evaluating a consumer 's creditworthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living.
Company Response:
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I have been with FedLoan and pursuing Public Student Loan Forgiveness since 2017. I am fully eligible to have waiver payments added to my count and there has been absolutely no movement in my account. There are people who just recently consolidated to FedLoan and are already seeing updated counts and forgiveness. That is asinine when I have had the correct loan type for 5 years. I submitted another PSLF form two weeks ago to possibly trigger some type of actual review of my account but it seems itll be several more months despite new customers being automatically forgiven. I expect an updated waiver applicable count in order to make immediate financial and tax filing decisions especially in light of my adherence to all PSLF program rules for many years.
Company Response:
State: TX
Zip: 76131
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-22
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Going through the XXXX wavier process I did the paper work, submitted, my loans went from XXXX to Fedloan. Before XXXX they were with XXXX. I received an email with the case number : XXXX from Federal Student aid stating that I put the wrong EIN number for XXXX XXXX XXXX. However, when I reviewed the forms I submitted to Fedloan, that EIN number is NOT THE ONE Federal student aid is saying I submitted. Now they are telling me they closed my case because of the number mix up. Ive called them, they told me to call fedloan, I called fedloan, they told me its a student aid issue. Im getting screwed on this deal just like the other thousands of Americans have been. We are always lord to and it is getting old!
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2022-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I qualify for XXXX under the new waiver. FedLoan is my student loan servicer. They congratulated me on the forgiveness of my Unsubsidized loans but it still shows that I owe Subsidized loans. They were taken out the same time. Then, they said they needed to verify my employer. I even had my HR Representative send a letter to them for verification. Everytime I call, I'm assured that it will be forgiven but that it just takes time. I have helped multiple coworkers with this process and their loans were forgiven... Yet here I am, still owing when I shouldn't. Please help me? I've been a public servant even before I graduated from high school. This would be life-changing for me and my family. Thank you.
Company Response:
State: NY
Zip: 134XX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have federal student loans that are currently serviced by FedLoan, and I am pursuing Public Student Loan Forgiveness. Across my loans there are 10 monthly payments that are incorrectly listed as " ineligible '' as counting towards PSLF. During these 10 months I ( 1 ) worked for an eligible employer that has been verified and ( 2 ) my loans were not in a grace period, deferment, or forbearance. I have previously requested recounts of my ineligible payments, resulting in some to be updated as " eligible '' for some loans but not others. I am requesting the assistance of CFPB to initiate another payment recount for my " ineligible '' payments. I have submitted this request to FedLoan by fax but have received no response. I am not able to reach a live representative by phone to make this request.
Company Response:
State: NY
Zip: 11237
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: FEDLOANS are breaking facra fair and accurate credit reporting act by putting on there that you disagree when you dont disagree and never filed a dispute with them or anybody regarding Fed loans.
Company Response:
State: FL
Zip: 32778
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-21
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: on XX/XX/XXXX Fedloans notified me that on XX/XX/XXXX they changed my loan status to deferred based on information provided by XXXX XXXX XXXX XXXX XXXX where I am a clinical fellow. I am not a full-time student. I do not believe that I qualify for deferment nor would I choose to be in deferment if it was offered. They indicated that deferment would not end until XX/XX/XXXX I do not know what this is based on as my fellowship will end on XX/XX/XXXX. I have attempted to contact them by phone however when I have chosen the option to have them return the phone call they have not. Additionally, they have no option on their recording to speak with a representative. I had to XXXX what to press to wait for a representative as their phone tree does not provide options that are pertinent to my issue. Overall it feels as if Fedloans is taking actions regarding my loan status that I do not want to be taken and only informing me months after the action has been taken. They are then making it difficult or impossible for me to correct the issues they have caused.
Company Response:
State: MO
Zip: 631XX
Submitted Via: Web
Date Sent: 2022-03-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I am in the process of buying a home. They require student loan statements to show my monthly payment, but because of COVID forbearance I do not have a monthly payment or statements since XX/XX/XXXX, and the bank wanted something current. On XX/XX/XXXX, I submitted an IDR request for the primary purpose of receiving a letter from FedLoans telling me what my monthly payment would be on XX/XX/XXXX. I also assumed, reasonably I believe, that I needed to recertify before payments began again. I was trying to do my due diligence and get the paperwork my bank required. A week later on XX/XX/XXXX I called Fedloans and explained I needed documentation urgently. On XX/XX/XXXX they sent me a letter explaining that my monthly payment was and would remain at {$400.00} through XX/XX/XXXX, and I provided this documentation to my bank- it is upon this information that they approved my mortgage application. It was not clear from this letter whether or not Fedloans was still processing the IDR request, and so on XXXX I called and asked to cancel that request. I explained to the call rep that I did not know until receiving the XX/XX/XXXX letter that I was not required to recertify until XX/XX/XXXX. The representative told me it's true that I was not required to recertify and that fedloans would be in touch with me about my cancelation request. Not only did I not hear from them about the cancelation request, but on XXXX XX/XX/XXXX, I received a notification that the IDR request was approved and that my monthly payment would be increasing by {$160.00}. This is the opposite of what fedloans told me via mail on XX/XX/XXXX, and on the phone on XXXX, and differs significantly from what I told the bank. There are borrowers out there like me whose monthly payments will not change until next summer because they understood they did not have to recertify in the normal course of things- why should I have to pay more while those borrowers continue to pay based on what their payment was pre-forbearance? Why should I have to pay more when fedloans represented to me even after the recertification request was made that my monthly payment would remain at XXXX XXXXXXXX/month until next XXXX? Why should I have to pay more when I did not understand I was not required to recertify until XXXX of XXXX? Why didn't fedloans process or respond at all to my cancelation request? I need fedloans to revert my monthly payment back to what it was pre-pandemic.
Company Response:
State: NY
Zip: 124XX
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I notified FedLoan Servicing at the beginning of the administrative forbearance NOT to apply the forbearance to any of my loans. They ignored my request and applied it anyway. I was on an IBR plan with low payments and working towards the 20 year forgiveness mark. I requested several times that the administrative forbearance be removed from all of my loans. They eventually removed it from one of the loans, but not the other two. I made several more requests until they finally removed the administrative forbearance from the other two loans. This failure to do as requested has damaged my progress on the IBR plan and forgiveness date by nearly a year. I began making the requests in XX/XX/XXXX ; FedLoan Servicing did not honor my multiple requests until XX/XX/XXXX.
Company Response:
State: KS
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Ive tried to resolve the late payment issue with fed loan servicing but their refusing to assist me. I suffered a terminal illness back in XXXX which I was unable to make my monthly payment. Again in XXXX I was hospitalized with XXXX XXXX which caused me to miss XXXX months of work. The student loans were paid off and consolidated with another company. Fed loan servicing is refusing to remove the late payments. Please assist
Company Response:
State: FL
Zip: 33617
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A