Date Received: 2022-09-13
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am reaching out to someone because I have been making student loan payments for years. Although I have not paid 120 payments, I have paid large amounts of payments on my loans and feel that the amounts continue to go up instead of down. I know that I recently restarted a graduate program but even before the graduate program, my loan amount was still high. I have been working and paying back my loans ever since graduating from school and feel that money keeps getting added to my account. I want a full investigation launched into my account as I am reporting this to the XXXX XXXX XXXX and state auditor 's office. This is ridiculous that someone who has paid over {$96000.00} and still owe over {$100000.00}.
Company Response:
State: MS
Zip: 39110
Submitted Via: Web
Date Sent: 2022-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-12
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: On XX/XX/2022 I learned about the CAREs act and more specifically how student loan borrowers who made any payment toward their federal student loan between XXXX XXXX-Current could request a refund on payments made. During XXXX XXXX XXXX I made total payments of {$9500.00}. After reading about the CAREs act and the policy to request a refund, I followed the instructions to contact your loan servicer to request a refund. and called MyFedLoan. I spoke with a gentleman and explained that I would like a refund of all {$9500.00} made toward my student loans. He immediately understood what I was referring to with the CAREs act and told me he would submit the refund request. He then told me it would take between 2 weeks and 2 months to receive my refund but that at any time I could call MyFedLoan customer service and get an update. After the first 2 weeks passed, I gave MyFedLoan a call. They told me that any refund request was out of their hands and they couldnt provide an update, they informed me to wait a couple of weeks and try back again. I happily obliged and waited. After an additional 2 weeks I called back, same information was given to me. Only this time I was told to call the department of treasury who would handle the refund and any updated. I got a number and called, the treasury department told me they had no record of a refund request. I called MyFedLoan once again, explained the situation, and was told to wait a couple of weeks and try to call for an update with MyFedLoan. I obliged and waited. 2 weeks later, now 6 weeks since my original request of refund, I called and was told to call the IRS because they will provide you with an update. They gave me a number which I called and the IRS said they had no record of my refund or any idea what I was talking about. I called MyFedLoan back and was told to wait a couple of weeks for the money to arrive and call back if it didnt come. I obliged. After another 2 weeks ( 8 weeks in total now ) I called XXXX who told me to call StudentAid because theyll have the update on your refund. They gave me a number that I called and StudentAid told me they had no record of my refund request and that they had no idea what I was talking about. I called back XXXX who told me to wait an additional 2 weeks to give the 2 month time frame sufficient leeway. I obliged. After 2 weeks ( 2.5 months later ) I called XXXX who told me to call the department of treasury, again. I explained that I already tried them but MyFedLoan insisted they would be able to help. They gave me a new number which I called and the treasury department had no idea what I was talking about nor a record of refund. I called XXXX back who told me to wait 1 week and call back MyFedLoan for help. I begged someone to help me now since it had been over the 2 month threshold but they assured me it was absolutely out of their hands. Then I asked MyFedLoan customer service rep do you at least see a record of me calling back in XXXX to request a refund to which she told me that they keep no records of such refunds and she promised the refund was coming and to call back in 1 week for an update. I obliged. After 1 week I called MyFedLoan who told me to call the department of education. They gave me a number which I called and the department of education had no idea what I was talking about, nor a record of any refund request. I called MyFedLoan back who assured me that after 2 more weeks I should call back. I obliged. After 2 more weeks, now 3.5 months after my initial refund request, I called MyFedLoan who told me to call Federal Student Loan Ombudsman Group. I reluctantly agreed and called the number XXXX gave me. After speaking with the Ombudsman group and explaining this awful situation, they swore to me that MyFedLoan has to have some kind of record of my refund request and that MyFedLoan were the only people that would be able to help me. I called back MyFedLoan on XX/XX/2022 and explained all of the above to the customer service rep who got a manager on the phone. I explained again the entire situation from the beginning and the manager said Oh, yes I do see a note here on your account that you requested a refund back in XXXX but that we never actually submitted it, Im sorry Ill submit that now. Please wait between 2 weeks and 2 months for the refund to come. I wanted to cry. After all of the phone tag I played and the misinformation MyFedLoan gave me, it all turned out to be pointless because they forgot to submit the request. Before she submitted the request I informed her that my bank account on file was closed and that I had a new bank account. She told me she couldnt do anything about that and on XX/XX/2022 the actual request went in to be sent to my old, closed bank account. They told me to call back after 2 weeks for an update. I obliged. After a couple weeks on XX/XX/XXXX I called and the person on the phone at MyFedLoan told me that the refund was sent that day, XX/XX/2022 and I should see it in my old and closed bank account. I explained that the bank account they sent the money to was closed to which she told me after we attempt to send it to a closed account, the transaction will bounce back and then we will need to mail you a paper check which can take up to 6 months. I wanted to cry. I asked to speak with a manager who told me the exact same thing. On XX/XX/XXXX I called back again to see if they had an update on the paper check being sent. They told me that my loans had been transferred to a new loan servicer, XXXX. It is now XX/XX/XXXX. 5 months later, no idea where my refund it, I am devastated and angry.
Company Response:
State: CA
Zip: 90048
Submitted Via: Web
Date Sent: 2022-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Fedloan and XXXX reporting delinquent and it is not delinquent been placed on hold per President 's request.
Company Response:
State: TN
Zip: 37055
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: These accounts are closed, they also are showing incorrect dates, and dates are not consistent.
Company Response:
State: FL
Zip: 33147
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Fedloan stole {$12000.00} from my bank and has not applied it to my student loan balance. I made a {$12000.00} payment to FedLoan on XX/XX/22. One day later, on XX/XX/22, I tried checking my account but received an error message that they no longer service my loan. When I called Fedloan, they acknowledged that they still have my loan and see my payment, but can not show it to me. When I log in to the Fedloan website, there is no record of my loan amount or the payment I made.
Company Response:
State: NY
Zip: 111XX
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-10
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: Fed Loan Servicing needs to explain their rationale clearer and with real data and an example as to why XXXX of my past payments on my consolidated student loan that were made monthly are not qualifying payments for PSLF, TEPSLF or Limited PSLF. This response is insufficient : " '' As a result, we were advised that the loan did not fulfill the current guidelines of reflecting an eligible repayment schedule for the PSLF program or meeting the timely payment requirements for the TEPSLF program. Therefore, under the current guidelines for these programs, FedLoan Servicing was unable to count these months as qualifying. '' I would like this better explained since I see this as incorrect. I had a Direct Consolidated Loan, made payments, and had a qualifying employer. Under Limited PSLF, full payment is not required, however, payments i made were substantial payments based on my loan cost at the time. My payments of XXXX or more from the ( XXXX ) that are currently ineligible should all count towards the XXXX XXXX.
Company Response:
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2022-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have disputed all 14 derogatory marks on my credit report to Fed Loan and the said they would be removing these items but have not done so. XXXX should no longer be reporting these items on my report because they were paid and now closed. Why does XXXX think they can continue to report something that I the consumer disagrees with? XXXX is in violation of FCRA all of these accounts have not been active for over 10 to 12 years they need to be remove and they on keeping them on there to keep my credit score low. This system is not designed to help people but fail them. I am very disappointed in what has transpired with our Credit Reporting Systems.
Company Response:
State: CA
Zip: 92404
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I, XXXX XXXX, consumer and creditor in fact am speaking on behalf of myself with no third party assistance. My privacy has been breached by Fedloan Servicing. All of my nonpublic personal financial information has been shared and this is required to be private according to the Gramm Leach Bliley Act. I did not consent for my information to be shared to any consumer reporting agencies. I demand removal of this information as this is a breach of privacy. Please see attached exhibits for proof that my data has been shared by you without my consent,
Company Response:
State: MD
Zip: 20902
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: XX/XX/XXXX - XX/XX/XXXX : My federal student loan was being serviced by American Education Services ( AES ) XX/XX/XXXX : President Biden announce Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) XX/XX/XXXX : I submitted my TEPSLF application and consolidated my federal student loan with FedLoan, as per the U.S. Department of Education 's instructions. XX/XX/XXXX : I received a letter from FedLoan reporting the outcome of my PSLF eligibility. Even though I had over 10 years of qualifying employment and have made payments on my student since XX/XX/XXXX. However, FedLoan informed me that loan payments made between XX/XX/XXXX through XX/XX/XXXX were not eligible. No explanation was provided. XX/XX/XXXX - XX/XX/XXXX : After series of back and forth with the FedLoan Office of Consumer Advocacy ( OCA ), in XXXX I discovered the real reason as to why the payments I made between XX/XX/XXXX through XX/XX/XXXX were excluded from the PSLF count. FedLoan informed me that according to the National Student Loan Database System, my loan was purportedly in " deferment '' status. I informed OCA that this information was inaccurate and I provided proof of loan payments made since XX/XX/XXXX, but FedLoan indicated they couldn't do anything about it. XX/XX/XXXX, I reached out my former loan servicer, American Education Services, to get an explanation. AES loan counselor, XXXX, acknowledged the reporting error and clarified that my loan was only in deferment for one year between XX/XX/XXXX through XX/XX/XXXX, and the record shows that I have been making my monthly loan payments since XX/XX/XXXX. She escalated my case to another team for review and reconciliation, but today I received an email from AES Customer Service indicating that they can't do anything to fix this error and referred me back to FedLoan to update the status in the national student loan database system. However, FedLoan has been less than accommodating.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-09-09
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: I have made a refund request for payments made after XX/XX/2020 as per the CARES ACT from MyFedLoan on XX/XX/XXXX via phone call. I also reached out via email on XX/XX/XXXX as confirmation. Additionally, I made several other phone calls on XX/XX/XXXX attempting to request the refund from MyFedLoan for all payments made to my account after XX/XX/2020 per the Cares Act. Each time I asked to receive a confirmation number and was given no confirmation or tracking number. On subsequent calls, after making a request that the customer service team said was submitted, the next representative told me that they could find no refund request made at any time. Going forward, I have been unable to reach out support team in a timely manner, several hours on hold each time, and have been hung up on several times when attempting to follow up on my refund. It is clear that they are attempting to delay refund requests to avoid paying back the loan payments made and reinstating my loan. Each time I was told that the refund request was submitted I was given an estimated wait time of almost 6 months that I would have to wait for the refund to be processed and that there would be no way to track the refund request during this time. I am simply trying to receive a refund for any and all payments made to my MyFedLoan ( Account # XXXX ) as per the CARES Act and to have a confirmation of this or to have them refunded in a timely manner and my loans reinstated.
Company Response:
State: NJ
Zip: 08005
Submitted Via: Web
Date Sent: 2022-09-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A