Date Received: 2023-10-01
Issue: Credit monitoring or identity theft protection services
Subissue: Billing dispute for services
Consumer Complaint: I have previously disputed the accuracy of payment to Fed LoanXXXX as reporting from XXXX this account is reporting late as 7 different accounts XXXX XXXX. I was never late on this account and it is damaging to my credit profile. This accounts need to be either removed or updated to a positive payment history immediately. These accounts were removed from XXXX but XXXX isn't being helpful at all and continues to report negative and unverified items that are very damaging to my credit profile.
Company Response:
State: NC
Zip: 27401
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been a victim of predatory lending by XXXX XXXX XXXX who is serviced by XXXX XXXX. They used deceptive practices during the loan process, which included hidden fees that were never disclosed to me. I learned about the astronomical fees when I called AES today and requested a Truth in Lending document. I never received this document or information previously and I will breakdown the reason that I called and requested this information. I received XXXX student loans from this lender : Original Balance : {$21000.00} Current Balance : {$24000.00} Total Paid : {$26000.00} After looking at my monthly statement, I was puzzled to discover that I have paid more than the original balance ; however, I currently own MORE than the original amount borrowed. I understand the concept of interest and yes, I expect to pay more than I borrowed. But based on the interest rate attached to the loan, and the original amount, there is no way that I should have a balance this high. I called AES to inquire about this information and I was told that it is likely due to loan fees. What loan fees? I was never told about any loan fees. To my surprise, the loan fee was higher than the loan itself and it was never mentioned to me. They hid this information and processed the loan under false pretenses. I have maintained my student loans because I care about my personal credit. However, I feel that I am a victim of illegal practices by this company. There is nowhere on my monthly statement that shows the total fee amount. I can not locate this fee on any initial documents from AES. I would have never known about this fee if I did not call and specifically ask, why is my balance so high when I have paid more than the original amount. I am requesting that the fees for the XXXX loans mentioned be removed. This is predatory lending ; I was deceived during the initial process of this loan. They presented an interest rate that floated between XXXX and XXXX XXXX ; however, the bulk of the loan amount comes from the fees that were never disclosed. This is fraudulent and unfair business practices to consumers.
Company Response:
State: NC
Zip: 27520
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-21
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: This is regarding FEDLOAN SERVICING to transfer my loan payment to XXXX XXXX This is in reference to a loan payment of {$26000.00} made to Fed Loan Servicing on XX/XX/XXXX via check. The check was cashed on XX/XX/XXXX. I have made the request through XXXX ( my new student loan servicer ) to apply this payment to my current outstanding principal balance with multiple requests made starting XX/XX/XXXX. I received a call on XX/XX/XXXX from XXXX stating that Fed Loan Servicing has cashed my check and still has the funds. I have tried to contact Fed Loan Servicing regarding this, but the company does not have any active numbers ( XXXX ) for this request. FedLoan Servicing Reference Student Loan # XXXX XXXX XXXX Reference Student Loan # XXXX
Company Response:
State: MA
Zip: 01701
Submitted Via: Web
Date Sent: 2023-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Struggling to repay your loan
Subissue: Problem with forgiveness, cancellation, or discharge
Consumer Complaint: XX/XX/2021 I mailed the application to the Fed Loan Servicing address for {$5000.00} forgiveness for teaching in a low income school for five years. The envelope was returned in the mail with a sticker applied by the USPS - not deliverable / unable to forward. I uploaded the application digitally and XX/XX/2021 received an email saying my application was denied. My letter was in my fedloan.org paperless inbox. Fedloan.org is not a functional site anymore, and the reason for the denial has not been explained.
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I do not know who this lender is and do not recognize the account. Further, they keep reporting these accounts as being in good standing with payment terms met and/or that the loan is in deferral, but I have not requested any deferrals from this company, nor have I made any payments on these loans. We filed XXXX XXXX XXXX and it was discharged in XXXX. All private education loans were included in the bankruptcy ( as they were not qualifying bankruptcy exempt student loans ) and if these loans are mine ( which I also dispute since I don't have any record of having these loans with this lender ), they should have been discharged along with the other consumer loans that were included in the bankruptcy. Even if the loans were not qualified under the bankruptcy, the loan 's first date of delinquency would have been prior to filing the bankruptcy AND far more than 10 years have passed since that time ( the bankruptcy isn't even on our credit report anymore it has been so long ). For example, older copies of my credit report show the loan being 180 days past due and " charged off '' in XX/XX/XXXX, with a status note that the account would continue on record until XX/XX/XXXX. I have also disputed this several times with the credit bureaus, including in XX/XX/XXXX, at which time an account with MRU was deleted from our credit reports as a result of the dispute. I don't know when the loan was transferred to AES, as I have no record of that ever occurring, but clearly AES illegally put the loan back on our credit reports. I believe that this company is deliberately falsely reporting the loans as being in good standing to avoid the loans dropping off our credit reports and to circumvent the statute of limitations for collecting the debt. I have requested proof that the loans are indeed mine, along with proof that this lender owns the rights to collect the debt and proof that I requested deferment status on the loan/made payments as agreed since that is what they are reporting to the credit bureaus. The company never provided the information to me. I believe they are deliberately breaking the law by falsely reporting this debt and not providing any information I requested. While the status of the loan doesn't have a negative impact on my credit, the balance certainly does. It prevents us from qualifying for loans that use DTI ratios in their criteria and has caused significant financial harm from how it affects our credit scores and ability obtain credit. Similar companies have been subject to investigation/class action lawsuits for violating credit reporting laws and attempting to collect debts that were XXXX in bankruptcy ( for example there is a current settlement going on for a lawsuit against XXXX Solutions for this exact thing ). I believe XXXX/MRU and XXXX/CSLT are doing the same thing. Please investigate this matter further. I have tried disputing this with the credit bureaus and nothing is being done.
Company Response:
State: CO
Zip: 80526
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Issue where my lender is my school
Subissue: Cannot graduate, receive diploma, or get transcript due to money owed
Consumer Complaint: My Name Is XXXX XXXX XXXX Im lookiong for legal council to help me in a serious financial debate with XXXX XXXX Following up on a previously addressed complaints to many staff members, Consumer Financial Protection Bureau ( CFPB ), The Attorney Generals Office and Even FedLoans services with no progress towards my case. Bringing me to seek Now Legal Action. The following information sums up my on going issues with thye university. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment Method : Personal Check or Bank Debit Subject : Falsified State and Federal Information and stoping my education XXXX Falsified Multiple Federal and State Documents under my student Identification number ( XXXX ) applying my federal grants and Federal loans for semesters after my withdraw from the university on XXXX Semesters that were falsely applied ran from XXXX. Pell Grant amount applied- {$3500.00} XXXX XXXX XXXX {$3500.00} Stafford In-subsidized Loan- {$6000.00} Student Payments expected- {$670.00} Scholarship Used- {$750.00} Funding Plan ID : XXXX Version : XXXX Generated XX/XX/XXXX Regardless of Withdrawal this amounts were authorized and processed. Eventually reflecting as negative accounts on my credit score for years. An stoping me from continuing my education because a the school refused to release my transcripts. Taxes were filed on a 1098-T XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Student SS # XXXX Payments Received {$6400.00} Scholarship or Grants {$1700.00} Service provider/Acct. No. XXXX I have documens, Recipts, Emails from Staff Members, applications and with drawl forms supporting my case. In XX/XX/XXXX I received Statements stateing I was paid in full and had no other debt towards XXXX XXXXFor Just ONE example. I would like to forward you the documents I received and have had on file starting that I dont owe them any more debt. Yet I still am tortured from the staff in XXXX and they refuse to release my transcripts. My educational gains my financial goals and my mental health has been completely disrupted by the university and the complete fact that they ignore the proof that I have that they wrongfully will not release my transcripts to this day and XX/XX/XXXX, when I requested them.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XXXX of 2019 I applied for a forbearance on my Student Loans through FED Loan who was the servicer at the time. Fedloan assured me I did not have to worry about payments or anything else while it processed. Everything was fine until I realized that I have 90-120 day late payments reported to my credit although I have a letter from FED Loan clearly stating that I was in forbearance during the time that I was supposedly late. During this time I had 17 student loan accounts which meant I had 17 90 day late payments which absolutely devastated my credit. I did dispute this through XXXX, XXXX and XXXX all of which said that FedLoan came back and verified that the late payments were accurate which is incorrect. The multiple times I spoke to fed loan over the phone I was told this is something that needed to be dealt with through mail. I mailed them on numerous occasions and never received a response.
Company Response:
State: FL
Zip: 33193
Submitted Via: Web
Date Sent: 2023-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states " It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' 15 USC 1681 section604 a section 2 " any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' The financial institution and the Consumer reporting agencies do not have my consent to furnish my information and they do not have my written consent.15 USC 6802 ( b ) ( c ) I do not consent and revoke any and all verbal, non-verbal, written, implied, all assumptions to disclose nonpublic personal information to a nonaffiliated third party " 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at anytime. '' I am opting out of your reporting services.
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Issue where my lender is my school
Subissue: Cannot graduate, receive diploma, or get transcript due to money owed
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX ( XXXX ) displayed a history of deceptive and predatory practices targeting unsuspecting and naive students. Among the multiple allegations : Luring students with the promise of medical training and failing to uphold it. Encouraging students to acquire high-risk loans with small banks. Increasing tuition fees inexplicably every semester without corresponding enhancement in education quality. Passing students regardless of performance just to continue reaping tuition fees. Depriving students of beneficial resources which were supposedly covered by their tuition. Misleading representation in their social media campaigns, for instance, using images of student housing to give an impression of a similarly structured educational campus. Attributing students ' individual successes to the school 's achievements. Charging students exorbitant fees for retaking exams like XXXX, XXXX, etc., far beyond their original costs. Unexplained charges on student invoices. Delaying communication with students after payments until new fees are applied. Non-disclosure of essential study materials and reliance on insufficient slides prepared by instructors. Teaching content that was not consistent with the comprehensive exams. Collaborating with XXXX, which holds some responsibility for enabling such schools to perpetuate these practices. Imposing unconscionable contract terms on students and academically dismissing students on false grounds, including manipulating their transcripts. Withholding critical information like a mere 15 % graduation rate. Exploitative practices like withholding transcripts. Evident favoritism towards XXXX students with financial connections to the institution.
Company Response:
State: OH
Zip: 443XX
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-10
Issue: Incorrect information on your report
Subissue: Information is missing that should be on the report
Consumer Complaint: American Education Services has not been reporting my payments to my credit bureaus and it has impacted my credit sore significantly. I would like them to report the monthly payments.
Company Response:
State: TX
Zip: 78634
Submitted Via: Web
Date Sent: 2023-09-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A