Date Received: 2023-02-02
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: Had federal student loans. Worked for 10 years in public service at least in part because of student loan forgiveness program. At 10 year mark I apply for forgiveness. Forgiveness is denied because " loans are in wrong program '' supposedly. I am advised by servicer that they have reallocated loans to correct program and all I have to do is pay for another 6 months and they will automatically be forgiven. I do this. Loans are not forgiven automatically at 6 month mark. When I enquire I am informed that the loans are still not in right program but they will be moved and if I pay for another year they will be forgiven. I do this. Loans not forgiven at this point. Now I am informed that my loans are too old and that when Congress passed the loan forgiveness legislation it was meant for people who were younger and had been paying for shorter period of time. But again, all we have to do is move loans to another program and make additional payments and they will be forgiven. I do this. Year goes by I apply again, again I am denied. No reason given. AT this point I get aggressive on seeking answers. What I get told now is that 10 years prior there was a gap in payments where no payments were made one month but double payments were made the next month. I have no recollection of this as it has never been brought up before and I strongly suspect this to be retroactive fraudulent accounting. I am informed that this situation has created what they call a " rolling delinquency '', ie none of my payments over the past 10 years were on time because of this. But no worries, all we have to do is move loans to different program and apply for exemption to " rolling delinquency clause ''. More time passes without resolution. Lots of contentions back and forth communications though. PHEAA/Fedloan does eventually decide to forgive loans ( or perhaps forced to by incoming fed admin ) however they play games with the date on which the " rolling delinquency '' is resolved. Meaning... the amount of money that was overpaid due to the accounting error on their side is kept. They claim they are researching and looking into but mostly they just sting me along constituent with previous behavior. I follow up for several months but they stop returning phone calls. Last time I talked to them was probably late 2021.
Company Response:
State: VA
Zip: 23235
Submitted Via: Web
Date Sent: 2023-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: On XX/XX/XXXX, XXXX of my student loans was forgiven in the amount of {$6600.00} out of the {$30000.00} due to my VA XXXX statues. AES as company reported this action as a write -off to my credit reports dropping my credit score in XX/XX/XXXX. I called them and customer service stone walled me from talking to anyone redirecting to fill out a credit report review form. I completed the form. Two months later, my credit is still reporting the same way, I am expecting a 1099 for the write off debt now and the company has not said anything to me. My student loan payments were on time. I was paying my loans even for the year after I became disable because I did not think these loans were forgivable. When the Department of Education forgave my student loans they just wiped out the credit history of the loan. I do not understand this line of practice where I am being punished for being a XXXX veteran.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-02-01
Issue: Dealing with your lender or servicer
Subissue: Problem with customer service
Consumer Complaint: FedLoan Servicing sent me mail that should have arrived per Informed Delivery on XX/XX/2023. The envelope states that it contains tax documents, and I imagine it has my XXXX inside. I believe the letter may have been lost by USPS. I attempted to find a phone number at PHEAA for FedLoan Servicing but was unable to do so. I was able to speak to XXXX at AES ( employee ID XXXX ) who was able to provide information about mail correspondence being redirected to my current servicer ( XXXX ) but I was hoping to be able to call or email someone at PHEAA in relation to FedLoan Servicing to receive a new XXXX ( or other tax documents mailed in XX/XX/2023 ). She did not have any contact number. My understanding is that the servicer where payments were made issues tax documents, even if it is a former servicer, so FedLoan ( or PHEAA ) should be the appropriate place of contact. I am unsure how to contact them correctly to obtain the tax documents mailed last month. I would like PHEAA to resend the tax documents or provide another method for me to access my tax documents.
Company Response:
State: GA
Zip: 30341
Submitted Via: Web
Date Sent: 2023-02-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-29
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: In XXXX.i had loans and called to be in school deferment or forbearance. I was at XXXX XXXX XXXX in XXXX and was banned from my classes due to a loan in default. they garnished my tax return the following spring for XXXX including a XXXX fee for reselling it. there was a subsidized and unsubsidized and only one got sent to deferment but they missed the other which was not my fault. I should never have lost my XXXX $ tax return
Company Response:
State: MO
Zip: 64152
Submitted Via: Web
Date Sent: 2023-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.
Company Response:
State: CA
Zip: 93535
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-24
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I got the private student loan with American Education Services in XXXX and approved for XXXX dollar. I made a payment since XXXX made my payment since then which totals approximately XXXX dollars now. However I still have remaining balance of XXXX dollars. Account # XXXX Borrowed : {$20000.00} Paid : {$37000.00} Remain to pay : {$10000.00} as today 's date of XX/XX/XXXX Creditor : American Education Services ( www.aessuccess.org ) / XXXX I had talk with CS team and lender whom said I can not lower my balances anyhow. Please let me know what I need to do to avoid my remaining balances
Company Response:
State: NJ
Zip: 08820
Submitted Via: Web
Date Sent: 2023-01-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: XXXX has failed to refund my payments during the COVID payment pause. I requested the refund XX/XX/XXXX and was told my refund was processing. I called again XX/XX/XXXX and was informed the refund is still in processing. It is now XX/XX/XXXX and I haven't received a refund or further contact from FedLoan. From XX/XX/XXXX through XX/XX/XXXX, I made {$1700.00} in payments. My loans have now been transferred to XXXX and a request has been submitted to XXXX for a refund.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Getting a loan
Subissue: Fraudulent loan
Consumer Complaint: The original private education loan was taken out and disbursed in XXXX of XXXX when I was attending North Carolina XXXX XXXX XXXX XXXX University for XXXX year. I was the age of XXXX when this happened. This private loan was extremely " rush ordered '' at the time because I was attempting to cover out-of-state tuition costs that neither the State of VA or NC was XXXX to XXXX me cover ; in which the original lender & AES was aware of XXXX At the time I was living and am still currently living in the state of Virginia when this was all taking place even though I was going out of state for school. My father helped me acquire this loan since I didn't have the slightest clue of how to get or apply for a loan at XXXX, so I wasn't a part of the understanding of this loan. For example, I never knew who the original lender of this private student loan was initially, neither was I exposed to various disclosures of the loan 's terms and conditions. The only page that I was exposed to was the one that required a signature. I also realized that I never personally received a physical or email copy of this loan 's promissory note terms & conditions neither before, during, nor after disbursement of the loan. I asked my father recently if he had a copy of those documents, but he also has no records of them. I just recently reached out to AES and requested a copy of those original documents via mail. After all these years I've now realized that due to me never seeing, understanding, or comprehending, the terms of this loan, I never would have personally agreed to this loan based on what they actually did and was doing while I was still in school. A few things were brought to my immediate attention when doing some digging after realizing that in XXXX alone my interest rate doubled throughout the year from 4.6 % ( XXXX ) to 8.2 % ( XXXX ). As of XX/XX/XXXX, it now currently sits at 8.62 %. I also noticed through online records that the original loan of {$32000.00} was disbursed XX/XX/XXXX. On XX/XX/XXXX, {$15000.00} was paid back because it wasn't needed which brought the balance to {$17000.00} because they also charged me interest within that time period ( {$120.00} ). I was completely unaware of all of this at the time until now. Furthermore, from XX/XX/XXXX to XX/XX/XXXX ( Still in school until XX/XX/XXXX ), they were charging me interest capitalization and applying the interest into the principal balance which grew back to {$24000.00}. Then it was done again on XX/XX/XXXX after 2 payments of {$160.00} from the 2 previous months bringing it back up to {$24000.00}. As of XX/XX/XXXX based on online records I have paid {$21000.00} in principal and {$10000.00} in interest which totals {$31000.00} with a principal balance of {$18000.00} remaining. I now realize that this loan has been trying to XXXX the life blood out of me and this feels extremely predatory to the point where I have no choice but to file a complaint with the Consumer Finance Protection Bureau and the Federal Trade Commission because I believe they may be in violation of the Fair Debt Collection Practice Act. I was extremely shocked to see the promissory note details and how predatory the terms were when I recently seen the terms. I was under the age of XXXX when this loan took place, and I would have never agreed to this loan if I would have seen, read, and understood this agreement. I also feel that my race/ethnicity of my family may have also been a factor in the predatory terms of this loan given the situation they knew I was in during the application process. My father was the correspondent between original lender/AES and the application process in XXXX at the time due to me being underage. At this point, I am at the brink of seeking legal action against American Education Services and XXXX XXXX XXXX XXXX.
Company Response:
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: My fed loans account has been closed and has inaccurate information and different data between credit bureaus. Furthermore Consumer Law requires fair and truth in Lending and confidentiality.
Company Response:
State: LA
Zip: 70117
Submitted Via: Web
Date Sent: 2023-01-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I have sent letters to this company in regards to my student loans. this company have violated my rights and also havent responded to my dispute. i have sent them a certified letter since XX/XX/XXXX in regards to the student loans they are reporting on my credit report. i have checked my annual credit report and noticed the late payments on my report but when i look up the law in regards to disputing it states the time of payment is only suppose to be a. transaction between consumer and creditor. meanwhile they have violated by putting a late payment on my report which is damaging my reputation, values and embarrassing to myself and financial institutions that im trying to gain loans with. here is the account FED LOAN - XXXX
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2023-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A